Thumbnail preview works in adobe reader 9 but does not work in adobe 8.0

I have small issue. Thumbnail works in adobe reader 9 but but does not work in adobe acrobat 8.0 in win xp

Anyone going to tell me how to do this uninstalling and installing??????????
I don't want to mess things up even more! Geez--I'm almost 60 years old,
need to work and this might be costing me a job. I'm not 20 and text and
e-mail etc every day. I'm just asking for a little help that as I see it ,
is due to a "glitch" with Adobe's software. They can easily in their
technological minds put a warning on anything before someone downloads
anything such as "If you download this and you have already downloaded
that,, then it won't work." How tough would that be??? They, like most other
major corporations, are in it for the money. What has happened to customer
service???
I need a step by step with my hand held and so it won't screw up things even
MORE. Adobe...get your customer service and your software together...This is
draining. I may lose a job over it. I need to have my computer running well
at this point in time as there is no extra time to spend dealing with
software issue that are a result of Adobe's software incompatibility.
I was on the phone for TWO hours last night telling people exactly what was
going on. I even read the error message word for word. No one would help me
unless I coughed up the money that I don't have...and in addition I will
lose a job that might get me some money. This is why I am so upset. Why is
dealing with Adobe always so difficult??? Of course, I am upset. I'm
actually a lovely person. It is just that this stuff rattles my nerves.
Especially when there is a jobwith a raiseinvolved that I may lose as a
result.
Now I had better get dressed and ready for the job I have now before I am
late for work and lose that job, too.....

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