Thumbnails are completely blacked out

My thumbnails are completely blacked out (version XI). How can I make them show correctly?

It is happening on my Windows 8 computer at home and my windows 7 computer at work. I have adobe pro and reader XI at work and adobe reader XI at home. The documents I am trying to open are text books. I have contacted my school and they see them fine on their side, but I can't see them on mine so they told me it was a glitch on my side. They even resent me their document that opened correctly and I couldn't see it on my side.

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