Thumbnails in one project "Media Offline" but Canvass OK

One of my projects now has replaced the thumbnails in some of the clips in the timeline with red and "Media Offline. However, the media is online in the browser, and viewing the clips in the Viewer and playing the Timeline in the canvas perform normally. Other projects are not affected. How can I correct that please?

Probably those cplis were offline for a while (external disk temporarily not connected ?), and when they were reconnected again their thumbnails were not updated.
When it happened to me I just deleted the thumbnail cache and FCE automatically rebuilt them.
Piero

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Media file thumbnails in browser say "media offline", but files are online and available for viewing/editing. How do I get a thumbnail of the clip back?

I am moderately experienced with FCE, but cannot figure out this issue. The thumbnails in my browser say "media offline", and no longer show a thumbnail of my video clip. When I try to reconnect the media files, the reconnect dialog box only checks for "online" media. I am able to view and work with the media files in my project even though it says they are offline. This issue seems to occur after a power outage. Its more of an annoyance than anything else, but I would still like to find a solution. Any help would be greatly appreciated. Thanks.

Figured it out.

Timeline thumbnails show media offline, but media is not offline.

Short version: I opened a project today that I had been working on for a long time. Some of the thumbnails in one of my timelines show up as the red "Media off-line" image. But the media is not off-line. I can play the clips just fine. Everything else seems (more or less -- see below) normal except for a handful of these off-line thumbnails. It's not a disaster, but it makes it hard to find my way around. And I'm worried that it's a sign of something more serious wrong under the surface.
Long version: I'm using an older Macbook Pro with an ESATA expresscard. My media is all on external ESATA drives. My project file is on the Macbook's internal hard drive.
I use my Macbook as a desktop machine. The computer sits on a dedicated shelf on my desk. My cat makes a habit of sleeping on top of the machine. (You can probably guess where this is going.) Most of the time this is not a problem, but about a week ago he decided to stretch in just the wrong way and pushed the expresscard out of its slot. After screaming and throwing the cat across the room, I saved the project file, remounted the disks, re-opened the project file, and breathed a big sigh of relief when everything seemed to be fine. I quit FCP again and put the project on hold for about a week.
Today I reopened the same project file and the trouble started. At first all the timeline thumbnails showed up as media-offline, even thought all indications were that it was on-line. In addition, all my audio and video renderings were gone. I re-did them, and after a while some of the thumbnails restored themselves as well. But not all of them.
All of which has me a little flustered.
Has anyone encountered anything like this before? Is there a way to force FCP to refresh the timeline thumbnails? It's hard to find my way around now that all the clips look the same.
Thanks.

i've experienced this before, but i can't really remember how i sorted it,
i may have deleted the thumbnails out of the scratch disc, or it may have been that i switched the timeline view to name only saved and closed down, then opened it up again and switched them back on to refresh
but i know on no refresh thumbnails button in fcp itself

Media offline (but not first clip) when import cs4 project to cs5

I've several clips in a cs4 project. All original clips, all from the same footage, are in the proper folder. When I imported the project into my fresh cs5 install, the first clip shows up properly -- video and audio are present -- but the rest in the sequence show "media offline." When I search for the clip and select it to be linked, I'm informed that "The selected files do not contain audio media used by clip references in one or more sequences." Clicking yes then gives me a clip in the project resources and timeline windows with no sound.
This makes no sense, since all clips are from the same source footage. If the first clip in the sequence is fine, what's the problem? Thanks for your help.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

FCE claims media offline, but it's not

I opened up my project today and noticed that two of the video clips on the Timeline have turned black with the red stripe across the middle that says "Media Offline." Both of these clips were derived from a single clip in the Browser, and that clip is still sitting right there in the Browser with all the rest of the clips, although it too has turned black with the red message stripe across it.
I looked on the hard drive and the original clip is still there in the folder I took it from when I dropped it into FCE's browser (It's in a Media folder inside of an iMovie project). And the clips play just fine in the timeline--the playhead moves right through them normally and the video plays smoothly. Nothing is amiss at all, except for the colors of the clips and the false claim that the media is offline.
What causes this? Although everything is still functioning just fine, I don't like the look of those clips sitting there with that big red warning on them, false though it is, and I worry that iDVD might not like them either when I go to burn this project to a DVD. Any way to fix this annoyance?

I had this problem a while ago, and the reason was that the clips went in fact offline for a short while and then back online (they were on an external drive), but the clip thumbnails were not updated.
I used the trick to force thunbnail updating by deleting the Thumbnail Cache (I guess this is the file name - cannot check now) in the FCE Documents folder. FCE will rebuild all thumbnails at next restart.
Probably there is a better way, but this worked.
Piero

Media Offline but it's there

Brought up a old show, when it launched in FCP 5.1.4 said it was from an older version, should it update and I clicked OK to update. All the video clips in the time line show a image, if I open the original clip in the Viewer it's there & plays correctly but when I play the show in the Canvas all the video clips say Media Offline.
I've tried to re-render everything, I closed FCP and trashed the preferences using FCP4 Rescue but nothing I do seems to work. When I open the show it warns me there is one file missing and that's it. There's a glitch somewhere but I can't figure out what to do.

I didn't update the app, I had FCP open editing a show, I closed that show - not FCP - then opened an older show (probably edited with FCP 3) it said:
+"The file format of this project is from an earlier version. Would you like to update this project file?+
+Note: Once saved, this file cannot be opened by previous versions. To avoid overwriting the original project files, you can use Save Project As from the file menu when the project updating is complete"+
Problem solved now, I saved myself by doing the Save Project As once it opened the first time (and second). When I opened the file the first time something obviously glitched. Went back and opened & updated the original file a second time everything worked fine, just the one missing file. Go figure.

Thumbnails are all reading Media offline - and they all play fine

Hello all,
My firewire 800 drive dismounted when I attached an additional firewire drive onto the chain. As a result Final Cut froze. I had to to do a hard reboot because my entire machine froze up.
I finally restarted Final Cut and when I did, my thumbnails images which IU was ussing to select my B-roll showed the red Media Offline Icon for each piece of media.
The footage is on the drive and plays fine. I cannot proceed with my project if I those Icons are unavailable
Thank you,
Rob
Mac quad g5
Final Cut 5.04
osx10.4.6
Power Mac dual g5 Mac OS X (10.4.6) 4 gigs samsung ram
Power Mac dual g5 Mac OS X (10.4.6) 4 gigs samsung ram

After you follow Shane's suggestion, write yourself a big note and attach it to all your firewire drives. It should say -
"Do I feel lucky today? If not, shut down the computer before plugging and unplugging drives."
Yes, the specification for firewire suggests it should be hot swapable, but the reality of daily use, loose connectors, old or variable power supplies, and so on, can wreck havoc. Fried firewire ports, corrupted systems, scrambled data, and bad hair are only a few of the horrors that await you if you continue down this path.
Cheers.
x

FCE media offline but not reconnecting

edit 2: Alright, so if I select and highlight each individual clip on the timeline itself it allows me to reconnect the media. I would still like to know if there's a solution though because I have a lot of clips and having to reconnect media for each individual clip is incredibly frustrating when I know FCE is capable of doing this in batches. So... any help would be wonderful.
Original post:
Hi! I've been working on this video project for a while. I tend to prefer Premeire or Final Cut Pro but my workplace only has Final Cut Express.
I needed to log out and log in a different user since I was going out of town and when I logged back in because some of the files were on a share drive, I had to reconnect media. Which is fine - I've done it before, no problem. I got the media reconnected, re-rendered and then looked down at my timeline and realized that there were clips that hadn't connected.
Here's where it gets weird though. Everything looks connected in the Bins. I found all the files, connected everything. FCE has greyed out the reconnect media button. I can't connect anything else.
And yet as you can see below, despite the media being there, I am still getting the media offline message.
Does anyone have a solution to what's going on here. I'm completely baffled and I've never had anything like this occur before.
I'm running FCE version 4.0.1 on OS X 10.6.8
edit to add: The three other videos that I've been working on simultaneously did not have this problem. I still had to reconnect media but this is the only video that's doing this.
Thanks for all your help! If you need additional details just let me know.
-Stephanie
Here are is a larger image of what's going on.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

PE12 Instant Movie Project Media Offline

I'm using PE12 and downloaded Outdoor Adventure template. Ran the instant movie and then in a couple places I found a red screen with "Media Offline" in about 15 different languages. The event log says problem with 3 PNG files but I verified the files exist in the Outdoor Adventure template folder. I deleted the template and downloaded again but still received same error.
Any suggestions on how to fix this?

A.T. Romano
Thank you for the reply.
Yes, I am running windows 7 pro under the actual administrator account not as a local user with admin rights
Since I am logged in as the administrator is this still necessary?
Still get the error but I did save the project file and re-open. I had not previously saved the project. When I re-open I get the same red screen
This time the event "error" log has only 2 events and also a message popped up asking me to link the file "outdoor-adventure_s_texture.png"
I looked in the folder C:\ProgramData\Adobe\Premiere Elements\12.0\Online\Movie Themes\All_Lang\Event\Outdoor Adventure and the file was missing.
I copied the file "outdoor-adventure_texture.png" and just modified the name to "outdoor-adventure_s_texture.png" and the error message went away.
I downloaded the theme pack once, cleared it out, and re-downloaded. I guess that file is missing.
Here is event list

TS4006 My one device says 'offline' but we are always on internet....i am confused!

I have 2 iphone 5's and 2 iphone 4s's and an ipad and i of each phone and ipad are always "locatable" but the one iphone 4s and iphone 5 always says offline but i know they are not as they are used for internet all the time...what are we missing???

On the devices that are offline, try turn Find My iPhone off, then after a minute or so turn it back on.

Media Offline but it's there - quarky FCP behavior

FCP7, have been working on a show and everything is fine until today. When I opened the project some of the clips and JPEG graphics I'm using show Offline in the browser and they show Offline in the timeline though when you play the sequence it plays correctly. If you select either a clip or graphic in the browser suddenly other clips show they are offline and some that were showing offline show correctly. Select something else and others change randomly.
I have used Preference Manager to trash the prefs to no avail. Opened an autosave of the show after trashing prefs & rebooting and have the same issues. I can manually reconnect clips in the timeline and they are staying for now, but I reconnect clips/graphics in the browser and it causes others to show offline.

doesn't sound like the clips are actually going offline, just that the thumbnail cache has gone utterly wonky ... the location of your thumbnail cache is set in your FCP System Settings window, so go there and find out where its hiding, then quit FCP and go and delete that thumbnail cache folder and throw away the key (or empty the trash) ... now reopen FCP and see if it starts behaving itself a bit better
post back
Andy

Iweb more then one project

I'm working on one project in iweb, but want to save it and start working on another project, but I can't seam to figure out how to save a project!? It's not like other software where you can save a project and start a new. I have been reading lots of different things about this, from long guides to small app's to help overcoming this problem.
If I click new web page in the Arkive tap (translated my be called something diferent in the english version) it just open a new page seaming like a new web page, but its called place2 where my original project is still open, but just called place. It looks like a folder tree, but it's like I can never close or open just one project? I wonder what the thought behind this approach was when it was designed?
How do you guys work with iWeb in this respect.
Any helb would be highly appriciated.
Thanks Kasper

In Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
To open your domain file in Lion or to switch between multiple domain files Cyclosaurus has provided us with the following script that you can make into an Applescript application with Script Editor. Open Script Editor, copy and paste the script below into Script Editor's window and save as an application.
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Just launch the application, find and select the domain file you want to open and it will open with iWeb. It modifies the iWeb preference file each time it's launched so one can switch between domain files.
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NOTE: the iWeb Switch Domain app is identical to Roddy's DomainCracker app except for the title of the app.
OT

I have PR cs6 and my mac has recently upgraded itself from iPhoto where i imported all my photos and film from to "photos" now all of my current project is showing 'media offline' AAAAARGGGH!! now i can't see anything. the audio is fine but everything els

can anyone help me get all of my edited holiday video visible again? my mac upgraded itself from iPhoto where i keep my imported video and photos, to "photo" now all of my current project (and probably old ones as well! ) are showing media offline. how can i get this back seeing the clips on 'photo'?

When you open a project you need to point PPro to the new media location and relink
>mac upgraded itself from iPhoto
THAT is not good... I am Windows, but at least a Windows update gives ME the option of unchecking an update

"Media Offline" in Premiere Pro CS3 .. but it's not offline!

If anyone is able to advise on a technical problem in Adobe Premiere Pro (CS3), I'd be most appreciative I'm hoping someone will be around anywhere to help solve this...
Please look at:
http://www.thepfjstudios.com.au/images/PremiereProblem.jpg
to understand my issue better. (Img 1440x900, approx 210kb)
In the upper left box are the videos in the project. This issue is with all videos in the project, but for the example, I'm looking at the highlighted video, MOV03C_03.mpg. The thumbnail at the top of the list shows the video is working, I can play it fine by pressing the play button next to the thumbnail.
The same video, MOV03C_03.mpg, is in the timeline at the current point of the cursor. The current timecode is 00:00:55:22 (hh:mm:ss:ff). I don't understand why the monitor on the upper right corner is showing the video (and all videos in the project) as "media offline", when they're all in the project and able to be played, therefore *not* offline.
Is there some way I can fix this? It's for a university project that I'm needing to deliver to our customer this week...

The guy that said "if an Asset appears as Off-line, it is because the Asset IS Off-line" obviously hasn't seen this problem before.
You are absolutely correct here. Most users have not seen this problem before. In my search of these fora, I found only this, and one other thread where this behavior was reported. In all others, the problem came about because of things like Paths changing (external drive letter changes were the most common). There were cases where the Path was changed by Renaming, Moving and Deletion, but only this, and one other instance, where something else intruded.
Now, it appears that you also encountered the issue, so that runs the count up to three. There are possibly others, who have never posted here, but we cannot count them, unless one searches every possible forum on the Internet.
It is good that you have found a way to get around the issue, and thank you for posting that.
I do, however, have a little problem with your attitude. A forum respondent can only comment of problems that they have had, observed from others, or have read about. If few users have encountered this issue, it might seem that it is related to but a few Projects, systems, or users' actions. If it were a universal Bug, it would seem most logical, that many others would have encountered it, and reported it.
You are correct. I have not encountered this problem, and it appears that most other users are in the same exact position. Maybe we do something differently, or our systems and Projects are different enough, that we have just been spared. I am not sure that is a bad thing.
Again, thanks for posting your keystrokes to handle the problem, when it arises. I hope that will help others, when they show up.
Good luck,
Hunt

"media offline" at every project start

Hello,
I have a problem with the "media offline" note.
At every start of a project in adobe premiere elements, a number of media files were not loaded correctly ("media offline"). Most of the media files (video clips) are succesfully connected by premiere elements, but some not.
I did not change the directory of the files or the project. The media cache is in the same directory as the project.
Also, it doesn't matter if I re-connect the video files. At the next start of the project, there will be some media offline again (not always the same files!).
Thanks for help,
Klaus.

Klaus,
One workflow, that might be helpful to you, is how I handle my Still Images and Video files:
I first archive my files to my NAS unit, for secure storage, using a folder structure that makes sense for me. That might be by date created, or by subject matter.
Then, when I go to create a Video Project, I create a sub-folder structure, below the "root folder," for that Project, say, E:\[Project Name]\Still Images, then Video, then Graphics, etc.. For the Video, I then Copy over the necessary files, for that Project, and then Import those from there. I still have the originals on my NAS, for safe keeping, and use in other Projects.
This article goes into a bit more detail: http://forums.adobe.com/message/4028199#4028199
Good luck and happy editing,
Hunt

Thumbnails in one project "Media Offline" but Canvass OK

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