Thumbnails Not Syncing

Question

I'm using PC Suite 6.81.13.0 and my phone is a Nokia 7370.
If I go into my contacts within PC Suite, edit a contact, click "Add Thumbnail" button, locate a JPEG file on my computer, then the thumbnail shows up fine within PC Suite. I then click the "Save" button and I'm asked if I want to update my phone, and I say Yes. I see a progress indicator and see messages on my phone to show that communication is happening.
I then go to my phone and look in the contacts and the contact I've just edited doesn't have a thumbnail!
It's as if adding a thumbnail via PC Suite only adds it to the contacts on my computer and not on my phone!
If I add a thumbnail via my phone (i.e. choosing an image that I've previously transferred to the Gallery / Images folder) then the thumbnail shows up ok on the phone next to that contact but never appears in PC Suite's contacts.
Before posting this problem I did a search of the discussions and found someone else with a similar sounding problem, but not solution was offered to him. See http://discussions.europe.nokia.com/discussions/board/message?board.id=pcsuite&message.id=6410&query... for the other thread.
Can anyone suggest anything?

Answer 1

I followed your advice and contacted Nokia and received this reply:
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Thank you for emailing Nokia Careline.
With regard to your enquiry, please be advised that image you have assigned as a thumbnail has to be saved within the phone memory as well. Thus, we would suggest to copy the image to the phone memory prior to assigning it as a thumbnail via PC Suite.
Alternatively if the issue persists then it would be best to contact the Nokia Careline to speak to one of our Technical Support Professionals for step by step troubleshooting.
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So from reading the above it sounds like the thumbnail that you want to assign to a contact has to already be on the phone (presumably in Gallery -> Images). So I tried putting an image on the phone, then went into PC Suite's Contacts and edited an existing contact. I clicked on the "Add Thumbnail" button, and browsed to the phone's memory and selected the image. The image then appeared in PC Suite (which tells me that PC Suite went to the phone and retrieved the image). I clicked on the "Save" button and was asked if I wanted to save the details to the phone, I said Yes and there was some Bluetooth activity. I then went to the phone and went into contacts and found the person I'd just edited: no image!
So then I tried ringing up the Nokia support number that was sent to me and I explained my problem to someone. He said that what I was trying to do can't be done. So all you people that say you can assign thumbnails to contacts via PC Suite must be mistaken! :-)Message Edited by kiwiguy on 27-Sep-2006
03:34 AM