Thumbnails on provider page

Anyone else have ing trouble getting new thumbnails to show on the provider page in the new PSM?
I'll load a new thumbnail image for a collection and the new thumbnail will sometimes show up on the provider page in a day or so, sometimes it never updates, but continues to show the old thumbnail image. The new image will show on the collection page.
I've even gone as far as creating a new collection, move all the tracks to the feed in the new collection and delete the old collection. The new collection will show the thumbnail for the deleted collection.
I should also mention the thumbnails even have different filenames.
This is getting really frustrating.
Shannon

Greetings Matt;
Just wondering if you've had any resolution to your thumbnail graphic issue. Our site has been up since 2008 and although I've encountered issues with the graphics from time to time, your issue is a new one on me!
If you're still having a problem, you might try sending a detailed description of the issue along with a screen capture and the url to your site to the following email address:
[email protected]
All the best to you...
Syd Rodocker
Apple iTunes Administrator
Tennessee State Department of Education
Tennessee's Electronic Learning Center

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Thumbnail on Provider Page not showing up for a new collection

Hello:
The new MacLearning collection: iTunes U Munich Conference http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=445693522 has a thumbnail when you go to the collection page. However, this collection is currently featured on Duke's Provider Page under the "What's New" section http://itunes.apple.com/us/institution/duke-university/id420416991 and the thumbnail is not showing up for that collection. How can we get that thumbnail to show up on our Provider Page? Why is it not showing up?
Thanks for your consideration,
Meg

There are two more collections on our Duke University iTunes U page that have collection artwork that is not updating. Here are the examples.
Duke Human Rights:http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=420543608
Electronic Tectonics:http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=420545217
Both of these collections have newly uploaded thumbnails (uploaded many months ago)---but those thumbnails aren't reflected on the Tag page that houses these collections. These collections are in the John Hope Franklin Humanities Institute Tag Page here:http://itunes.apple.com/WebObjects/DZR.woa/wa/viewTagged?id=420416991&tag=John+H ope+Franklin+Humanities+Institute
But, the thumbnails on the Tag page are the old thumbnails, not the newly uploaded ones. How can we make sure the newly uploaded thumbnails are refreshed and showing up?
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* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
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Thumbnails wont display pages in a chapter that I know are there and have pasted in

Hello everyone.
I am an author and have previously published two books in the iBookstore using iBooks Author. The third one that I'm attempting to lay out is giving me major problems for some reason. I have a MacBook Air 13 inch Mid 2013 Processor 1.3 GHz Intel Core i5 running Mac OSX 10.9.5 and the latest iBooks Author 2.1.3. My screen window is as large as it can go on my screen, and everything seems to work fine when I select a chapter layout and just drop the text in, but then when I go back and start modifying some of the page layouts by changing say, from a two column text only page to a one column text and half page image, or any of the other options, it works okay for the first couple of times but then I see that the last couple of pages of text in that chapter have been 'pushed' off the end of both the thumbnail pane on the left hand side of the screen, and in the main window itself. I can't get to them because the scroll bars in both the main window and the thumbnail pane are at the ends of their travel and won't let me see any more of the pages that I know must be there, and were there before I started putting images in... I took a screengrab and on the very right hand side of the main window you can just see a portion of the next text page, but I can't scroll on to it or access it in any way, which has brought everything to a grinding halt. Is there a page limit within each chapter that I don't know about? (I currently have about ten pages in this chapter, but that might go up to about 13 if I was able to drop some more images in.) The images are all jpegs, maximum size of around 13 MB, average around 8MB. I noticed that the 'Media' file took a very long while to load images into from IPhoto, and I don't know whether that indicates a problem between iPhoto and iBooks Author or not? I still have my two original iBooks stored in the iBooks Author memory, and wonder if I have somehow exceeded an overall memory size in the app or not? Or is it something much more basic that I'm doing wrong? I've quit the programme several times and rebooted, to no effect. Any ideas or help would be appreciated please. PS I'm not a tech head, so terminal-speak doesn't mean anything to me by the way...!
Message was edited by: ireuy
Hold everything guys! I think I've solved the problem – by manually adding on extra text pages at the end of the thumbnail pane, it kind of 'catches up' with the rest of the text. I was expecting this to happen automatically, like when you paste in text the first time around, but clearly this doesn't happen and you've got to do it yourself... Note to Apple: a 'flow-on' updating feature for page layout changes would be good to incorporate next time around please.

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Thumbnails on provider page

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