Thumbnails/Previews not showing on tiffs viewed on Mac

I have a client who is asking me why the tiffs I'm supplying him with don't have thumbnails/previews. He's working an a Mac and has had to resave the files in order to create previews. I haven't been able to answer his question. Any takers? TIA. PShop CS4 / Windows XP.

Well, Photoshop does offer the ability to choose not to save thumbnails/previews...  Check Edit - Preferences - File Handling.  What's your setting?
-Noel

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