Thunderbird automatically deletes the server message.

Thunderbird automatically deletes the server message.
Happened 2 times, with e-mail sent by the same person. The mesagem disappears and can not find in any folder. Not in the trash and not in spam. It is also not in webmail. What is it?
I'm using Windows 7 with AVG antivirus, MalwareBytes and ZoneAlarm Firewall.
Ps .: The messages that were excluded had no attachments.

Hello isaipanelinha,
Try this link: https://support.mozilla.org/pt-BR/questions/1017509

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