Thunderbird says 'username or password invalid' when it is not
I have just installed Thunderbird on a new computer and am trying to set up my email accounts. However I keep getting the error 'username or password is invalid'.
I have checked both several times and re-entered them. They are correct. I can log into my webmail with them no problem. I have confirmed all my settings are correct, both against those provided by my email provider and against another thunderbird instance I have on a different computer.
I know that all my details are correct, but Thunderbird still thinks they are not and won't let me procede any further. What is causing this and how do I fix it?
New install and can not setup account for that reason usually indicated anti virus problems (it's firewall component blocking internet access to Thunderbird or the ports used for mail. They differ to webmail)
Best test is reboot in safe mode with networking and see if that works.
To restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]''' click on your operating system for instructions
: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
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''Matt [[#answer-684982|said]]''
<blockquote>
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</blockquote>
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