Thunderbolt black screen after restart?!

Yesterday my phone decided to keep turning the ringer volume down by itself so I did a restart and now the display will not come on.  I can hear sounds such as the thunder in the start up and calls coming in, even the back lit home and menu keys light up. 
I did remove the battery, but nothing.  Any help would greatly be appreciated!

    Oh my KMullins! A battery pull would have been where I started too, but I'm sure it was disappointing that it didn't end up helping. Since there's definitely power to the device, that's good. One thing that I've come across that will cause the device to malfunction the way you've described is physical or liquid damage.
If there hasn't been anything like that that's happened, try starting with your phone powered down and then pressing & holding the volume down & power key for ~10 seconds. If the screen comes on with the Hboot screen, that's great! That means you can stop here and pull your battery and the phone will boot up normally. If you're still having trouble, follow me (JenniferH_VZW) and send me a direct message so we can talk about your replacement options.
^JenniferH_VZW

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    Welcome to the HP Support Forums!
    I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
    Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of  hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
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    Or if you know which update seems to be causing the issue you can take a look at this page:
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    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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