Thunderbolt display update 1.2 causes unresponsive display
After running the thunderbolt display update 1.2 my display now displays the very thing the update was designed was supposed to correct - a black unresponsive screen (which I have ironically never suffered fro at all ever - grrrr).
I cannot get the thunderbolt display to come back to life although the mac can see it and thinks it is there and is extending the desktop to it.
Anyone else have this issue or ideas to solve?
..and solved. The secret seemed to be to follow these steps. Have no idea if they are all necessary but it worked for me.
In Display preferences hit gather window to bring the thunderbolt display preferences onto the mac screen
Uncheck Adjust brightness automatically and save
disconnect the display from the mac.
Restart the mac
Power down the display and leave for a few minutes
Power up the display
Reconnect the display to the mac
The screen returned to life. Let's see if it stays that way, I will report if it doesn't.
Similar Messages
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I am having serious issues after the Thunderbolt Display Firmware Update 1.2. Running Yosemite on MacBook Pro and I am now getting white lines that gradiate from the bottom to the top of my screen across multiple browsers, apps and even the finder window anytime I move my mouse. I cannot take a screenshot (it stops when I try) but I posted a video here:
http://youtu.be/3zOKL1JFp5M
It is impossible to work this way and after 20 minutes of watching my screen constantly refresh anytime I move my mouse I am feeling nauseous.
Is there anyway to UNINSTALL this firmware update? I was not having this kind of problem before. Every once in awhile I was finding my Thunderbolt display would not wake up after sleep and I thought the firmware update would fix that, not cause more, crazier problems. It is causing this gradiating line problem on my Thunderbolt display AND my MacBook Pro screen, which is even more bizarre.I updated and no issues with my 2012 Mini so may be computer related. I believe once a firmware has been "burned" into the chip it cannot be redone.
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Using the integrated USB hub on my Thunderbolt Display causes troubles
I just purchased a MacBook Air and a Thunderbolt Display. Unfortunately, when I connect USB plugs to the Displays buildin USB hub, I'm getting severed connections all the time (USB-Connection lost, Firewire-Connection lost, Ethernet-Connection lost...).
I really loved the idea of not having to use external USB-hubs as this only clutters my desk - but the Displays internal hub cannot be used savely (I have a couple of hard drives connected via FW and USB to the Display - this has already resulted in data loss (fortunately I had a backup).
As soon as I'm NOT using the Display's USB ports everything is fine (the Display's FireWire and Ethernet ports do not seem to cause any trouble).
Anyone else seeing this?Plugging an additional USB hub into the integrated USB hub extends the problematic behavior even further.
If I eject a thumb drive from a USB hub that's attached to the Thunderbolt display hub (for example), it will never recognize that thumb drive again, on any of the USB ports on the display or any additional hub connected to the display, until I reboot with no added USB hub, and then reconnect an empty hub, and then add devices one at a time.
I've also noticed that while some devices drop off, some continue to show up in the system report, even when they have been properly ejected or disconnected. Refreshing the system report doesn't update with what's really going on...
Weird... So since mountain lion, I don't disconnect any USB devices from the Thunderbolt display, unless I really, truly must. -
Thunderbolt display broken after Mavericks 10.9.2 update
Macbook Pro, 15 inch, non-retina (mid 2012)
Thunderbolt display, 27 inches
I updated from 10.9.1 to 10.9.2 last week. When in 10.9.1, I had no issues with the Thunderbolt display (for approximately a month). However, since updating to 10.9.2 the Thunderbolt display now suffers from these problems
1. Display randomly flickers to black.
2. Display randomly has coloured lines across the screen.
3. Macbook pro slows to a crawl with the Thunderbolt adapter plugged in.
4. (more recently) Thunderbolt display, when plugged in, causes both laptop screen and thunderbolt screen to go black. Checking the Library/ColorSync/Profiles/Displays folder suggests that the Thunderbolt display is recognized as a generic display.
Troubleshooting:
- Condition does not correlate with jiggling of Thunderbolt cord, so I don't think it's a loose contact or faulty cable.
- Resetted PRAM and SMC but symptoms persist.
- Deleted com.apple.windowserver.plist and com.apple.windowserver.plist~orig to let the files rebuild but symptoms persist.
- Interestingly, I can plug in a different Thunderbolt monitor (also 27 inches) and it seems to work fine (albeit with only ~2 mins of testing).
- Other non-Thunderbolt displays seem to work fine as well.
Logged a complain to apple via http://www.apple.com/feedback/
Unfortunately, don't have a time machine backup to 10.9.1. Is there a way to reinstall 10.9.1 without a time machine backup?
Does anyone have suggestions of things to troubleshoot or possible fixes?
Thanks!Hello ahwahk
Start with the first article below to troubleshoot the issue further. Try out those same apps within a new or another user on your Mac. Also try booting it up in Safe Mode to see if it still does the issue with the icons. You may end up just needing to reinstall OS X Mavericks all together.
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
OS X Mavericks: Reinstall OS X
http://support.apple.com/kb/ph13871
Regards,
-Norm G. -
27 inch thunderbolt display blacks out after Thunderbolt Firmware Update 1.2
Bought 2 new 27 inch TB displays for two different machines and after a couple of days the Thunderbolt Firmware Update 1.2 appears on my Mac Pro with one of the displays installed. So I install the firmware update. Now my display blacks out periodically and I keep getting Graphic Display Errors with a request to sent the errors to Apple. Running a 32 GB Mac Pro (late 2013 circular style) I have three monitors connected (two 20 inch cinema displays and the new 27 inch display). This machine is supposed to be able to handle three 4k monitors or 6 standard TB displays. I've seen the posts about the blacking out with this monitor but I didn't have any problems before the firmware update and now I've got them pretty regularly. I had the blacking out problem on an earlier monitor and took one of the monitors back and Apple gave me another one and this is the replacement. Same problem, but this one only started after the update. I'm hoping someone from Apple reads these messages and can let me know what's up.
BTW, I also have an older 27 inch Apple monitor that ran perfectly on this machine so I'm disappointed that I spent all this money and now get the blacking out issue.
Mac Pro (Late 2013)
Processor 3.7 GHz Quad-Core Intel Xeon E5
Memory 32 BG
Graphics AMD FirePro D300 2048 MBI have my Thunderbolt display connected to my MacBook Pro and have been experiencing the same issue, getting worse over time. The folks at my local Apple store did not know what to do about it. So, I looked around and tried different thing.
The one thing that seems to be working is to System Preferences > Build-in Display > uncheck “Automatically adjust brightness.”
I hope this helps. -
No sound from Thunderbolt Display after update to OS X 10.9.3
So I updated to 10.9.3 this morning only to find there is no sound coming from my Thunderbolt Display after installation. Sound is now only audible from my MacBook Pro (late 2011). Also, see image below, there is no sign of any connected inputs other than my MBP now. I've shutdown and restarted a number of times, but still no audio from the display.
Really starting to wonder why it's worth spending so much on Apple products now...I sent my TB Display in for repair. They had it almost a week and didn't find anything wrong with it. Instead they took in my MacBook Pro and replaced the logic board (2nd time it had been replaced) and the Display seems to be working fine now.
...except that for using 3rd party video conf apps, those apps only pick up the MBP camera (even though i try to change settings in app), not the TBD camera... but FaceTime and Skype find the TBD camera.
Strange.
Nickkett wrote:
I Bought all Apple to be 100% compatible and "Just Work"...
I completely agree with that sentiment. That's why we pay through the nose for their products, so it feels very bad when they don't just work. -
Thunderbolt Display USB ports not working after 1.2 firmware update
I installed the Thunderbolt Display Firmware Update 1.2 a few days back, and following that update, the USB ports on my display have stopped working completely. The display's Thunderbolt port and Ethernet jacks are working fine, as is the Thunderbolt/power cable connection to my MacBook Air (mid-2011, 11 inch, running OS X Yosemite 10.10.1). Any ideas on a fix?
Do an SMC and PRAM reset.
-
IMac won't start with Thunderbolt Display connected after firmware update
After updating my thunderbolt display firmware to version 1.2 this morning via the App Store, my mid-2014 iMac won't start up with the external display connected. I can get the iMac to start up only by disconnecting the display's thunderbolt connector. After the iMac comes up, I can reconnect the display and everything appears to function normally. I've tried several restarts and the iMac won't start up with the display connected. Anyone else experience this?
Hello rameta,
It may help to reset your Mac's SMC and PRAM.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Reset your computer’s PRAM
http://support.apple.com/kb/HT1379
Cheers,
Allen -
the new firmware for the thunderbolt display now is making the screen go black all the time. _the fix created the problem!!!
how do I uninstall this update?
JonYou can't. There is a long discussion in the Thunderbolt forum. Look there.
-
Thunderbolt display firmware update 1.2 won't install correctly
On Friday 11/13/2014, I received a Software Update notification in OS X Yosemite 10.10.1 that there was an update available for "Thunderbolt Display Firmware Update 1.2". I tried installing this several times, but every time it tells me "The Thunderbolt Display Firmware Update could not complete." Now I have 6 failed install attempts showing in Software Update, plus still the still to be installed update itself.
If I click on the "More info" button in the failed installation message, it takes me to this page: About Thunderbolt Display Firmware Update 1.2 - Apple Support
On that page it suggest to check the "About this Mac" info for Thunderbolt Display, where "The Firmware Version should be 26.2 and the Port Micro Firmware Version should be 2.0.7 after the update."
My Thunderbolt Display is currently on Firmware Version 22.2, with Port Micro Firmware Version 0.0.21. Why won't this update install?I had a similar problem: The "Thunderbolt display firmware update 1.2" kept reappearing in AppStore, even though the uppdate seemed successful.
According to Apple[1] the update was successful when the the Firmware Version is 26.2 and the Port Micro Firmware Version is 2.0.7 (visible in About this Mac -> SystemReport).
Above versions were correct in my case, but the update still kept appering in AppStore... (probably I did download and install the update manually after the first failure, but I don't remember ...)
To get rid of the annoying update in AppStore I used the softwareupdate command[2] on the commandline:
softwareupdate --ignore TBdisplayFWUpdate1.2
[1]: https://support.apple.com/en-us/HT204450
[2]: https://developer.apple.com/library/mac/documentation/Darwin/Reference/ManPages/ man8/softwareupdate.8.html -
Thunderbolt Display Firmware Update 1.2
I have a MacBook Pro (Retina, 15-inch, Mid 2014) and two thunderbolt displays. I recently started getting notified there was an update available, Thunderbolt Display Firmware Update 1.2 and App Store kept prompting me to download and install.
I tried multiple times, and each time it states it failed to update. According to this KB article About Thunderbolt Display Firmware Update 1.2 - Apple Support it states Firmware Version should be 26.2 and the Port Micro Firmware Version should be 2.0.7 after the update.
I checked and my Mac is in fact reporting the updates were applied. See information from the system report below. I am prompted every day, multiple times to download and apply this update again, over and over. I don't understand why.
I contacted Apple Support and the rep I worked with was pretty much useless. In fact, I am fairly sure I know more and *NIX than he does. Anyway, does anyone have a suggestion on howe to remedy this?
Thunderbolt Bus:
Vendor Name: Apple Inc.
Device Name: MacBook Pro
UID: 0x0001000F04E36360
Route String: 0
Firmware Version: 17.1
Domain UUID: E66642D7-AAB9-2B54-9F69-9854739EA240
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 20 Gb/s x1
Current Link Width: 0x1
Receptacle: 1
Link Controller Firmware Version: 0.12.0
Port:
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x2
Current Link Width: 0x1
Receptacle: 2
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M329400Q3DNWFAG
Link Controller Firmware Version: 0.12.0
Thunderbolt Display:
Vendor Name: Apple Inc.
Device Name: Thunderbolt Display
Vendor ID: 0x1
Device ID: 0x8002
Device Revision: 0x1
UID: 0x0001000100955390
Route String: 3
Firmware Version: 26.2
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 2.0.7
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M329400Q3DNWFAG
Port:
Status: Device connected
Link Status: 0x2 / 0x1
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 2.0.7
Thunderbolt Display:
Vendor Name: Apple Inc.
Device Name: Thunderbolt Display
Vendor ID: 0x1
Device ID: 0x8002
Device Revision: 0x1
UID: 0x0001000000000000
Route String: 303
Firmware Version: 26.2
Port (Upstream):
Status: Device connected
Link Status: 0x2 / 0x1
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 2.0.7
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 2.0.7Strange. The downloaded dmg file package said that the upgrade was successfully installed, but the App Store still says I need to update. I haven't tried it with my MBP cover open but I'll give that a shot.
Thanks,
Clinton
MacBook Pro (15” Late 2011), OS X Yosemite 10.10.1, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display -
Thunderbolt Display firmware update 1.2 failed
Thunderbolt Display firmware update 1.2 fails to complete. I have made four attempts to load this software update. The odd thing is that the software list shows that the update has been installed. But every time I check for updates, Thunderbolt Display firmware 1.2 is listed as a needed update.
Strange. The downloaded dmg file package said that the upgrade was successfully installed, but the App Store still says I need to update. I haven't tried it with my MBP cover open but I'll give that a shot.
Thanks,
Clinton
MacBook Pro (15” Late 2011), OS X Yosemite 10.10.1, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display -
HT6093 Thunderbolt Display Update fail
I continue to get notices of a Thunderbolt Display update but it fails each time before loading. What should I do?
Same.
I have three thunderbolt displays connected to a Mac Pro. I got the error message, then read that no more than two displays could be connected during the update. I disconnected one of them and restarted. Then connected the other and disconnected the first and restarted again.
I'm not sure any of that worked and have no "active" notification that they were updated. I checked the firmware version following that update per the instructions and they match the version, but I'm still getting the random flicker. -
Connecting network cable to Thunderbolt display causes MBA to crash
When plugging my MBA into my Thunderbolt screen I noticed that it often causes my MBA to crash - very frustrating! I have since discovered that this only happens when my wired network lead is connected to the Thunderbolt display. Does anyone have any suggestions? I have checked the firmware for the monitor and it is apparently up to date. I would like to be able to use the wired network through the connection on the back of the Thunderbolt screen so it really is quite inconvenient.
Thanks for any help/advice.
MBA (c. late 2012) running under Yosemite, new (late 2014) 27" Thunderbolt display.This is the report that was captured after the most recent crash (it means nothing to me!):
Anonymous UUID: 822F27BF-3E21-E25D-7633-8F8CFFE82DDA
Wed Jan 28 09:10:54 2015
*** Panic Report ***
Machine-check capabilities: 0x0000000000000c07
family: 6 model: 58 stepping: 9 microcode: 21
signature: 0x306a9
Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz
7 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC3_STATUS(0x40d): 0xbe00000000800400
IA32_MC3_ADDR(0x40e): 0x00003f7fa326f37c
IA32_MC3_MISC(0x40f): 0x000000000003ffff
Processor 1: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC3_STATUS(0x40d): 0xbe00000000800400
IA32_MC3_ADDR(0x40e): 0x00003f7fa326f37c
IA32_MC3_MISC(0x40f): 0x000000000003ffff
Processor 2: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC3_STATUS(0x40d): 0xbe00000000800400
IA32_MC3_ADDR(0x40e): 0x00003f7fa383cd6d
IA32_MC3_MISC(0x40f): 0x000000000003ffff
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC3_STATUS(0x40d): 0xbe00000000800400
IA32_MC3_ADDR(0x40e): 0x00003f7fa383cd6d
IA32_MC3_MISC(0x40f): 0x000000000003ffff
panic(cpu 1 caller 0xffffff802241f12a): "Machine Check at 0xffffff7fa326f37c, registers:\n" "CR0: 0x000000008001003b, CR2: 0x000000010a35d000, CR3: 0x0000000025272000, CR4: 0x00000000001626e0\n" "RAX: 0xffffff812b25e010, RBX: 0x0000000000000000, RCX: 0x38d4d359698d0037, RDX: 0xffffff81239fc088\n" "RSP: 0xffffff814b943b40, RBP: 0xffffff814b943b80, RSI: 0xffffff81239fc068, RDI: 0x0000000000000000\n" "R8: 0x00000000009891e0, R9: 0xffffff81239fc068, R10: 0x00001821f6529797, R11: 0x00001821f5ba05b7\n" "R12: 0xffffff80f3939000, R13: 0x00000000ffffffff, R14: 0x0000000000000000, R15: 0xffffff8022b0ae74\n" "RFL: 0x0000000000010202, RIP: 0xffffff7fa326f37c, CS: 0x0000000000000008, SS: 0x0000000000000000\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.1.97/osfmk/i386/trap_native.c:1 68
Backtrace (CPU 1), Frame : Return Address
0xffffff8123965e90 : 0xffffff802233a811
0xffffff8123965f10 : 0xffffff802241f12a
0xffffff8123966070 : 0xffffff802243acef
0xffffff814b943b80 : 0xffffff7fa3271a68
0xffffff814b943bb0 : 0xffffff7fa326e261
0xffffff814b943c00 : 0xffffff7fa30ad4b0
0xffffff814b943ce0 : 0xffffff7fa326f830
0xffffff814b943da0 : 0xffffff7fa32719dd
0xffffff814b943e00 : 0xffffff7fa3274973
0xffffff814b943e50 : 0xffffff7fa3274aa6
0xffffff814b943ea0 : 0xffffff80228db3cd
0xffffff814b943f00 : 0xffffff802236be13
0xffffff814b943fb0 : 0xffffff80224192c7
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(705.4.14)[E15E9DC8-410F-3612-8371-E5FECD939E0D]@0xf fffff7fa30ab000->0xffffff7fa310ffff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7fa2b24000
com.apple.driver.AppleUSBEHCI(705.4.14)[8DF38F62-9C2F-3A62-B6AD
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f7
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.124.12.10)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Network Service: Display Ethernet, Ethernet, en2
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@196,0,2
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: HP LaserJet 400 color M451dn
USB Device: Apple Thunderbolt Display
USB Device: Display Audio
USB Device: FaceTime HD Camera (Display)
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2 -
Thunderbolt display update crash
Hello,
During Thunderbolt Display Firmware update 1.2 my computer stuck and turn off. Thunderbolt display stop working, computer shows no thunderbolt devices. I also try connect to MacBook Pro with same result. Is any way how to recover display?
Thank for your help.
Petr
Message was edited by: brhelp_zr
I am sorry i wrote post with same problem like https://discussions.apple.com/thread/6759865..and solved. The secret seemed to be to follow these steps. Have no idea if they are all necessary but it worked for me.
In Display preferences hit gather window to bring the thunderbolt display preferences onto the mac screen
Uncheck Adjust brightness automatically and save
disconnect the display from the mac.
Restart the mac
Power down the display and leave for a few minutes
Power up the display
Reconnect the display to the mac
The screen returned to life. Let's see if it stays that way, I will report if it doesn't.
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