Thunderbolt drive ejects when computer asleep
This is an issue with a 3.5 GHz Core i7 iMac running 10.9.4 and a Lacie 5 disc Thunderbolt external with a RAID 0 (3x 2TB drives) and a RAID 1 (2x mirrored 2TB drives).
At least once a week, and sometimes more, I wake my computer from sleep to discover that it has ejected the Lacie drive and all of its RAIDs. I have yet to discover a commonality between instances when this occurs.
After logging in, if I launch Disk Utility to attempt to remount the drive, it beachballs and hangs and has to be force quitted. This happens every time that the Lacie drives have been unmounted during sleep. Looking in System Information, however, it does see that the drive is there.
Powering down the drive and restarting it also fails to remount it.
Unplugging it (loathe as I am to do so at the risk of data corruption if there is data being transferred), likewise does not remount it.
Only restarting the computer appears to remount the drive and its RAIDs. However, restart also hangs and the computer has to be force shut down in order to restart.
Running Disk Utility while the drives are mounted passes all of the drives, and the Lacie RAID Monitor likewise shows all the drives as healthy.
Additionally, in Energy Saver, I have "Put hard disks to sleep when possible" unchecked as I understood from Lacie tech support that that could be an issue but it hasn't resolved the noted behavior.
Suspect entries in Console, logged in the middle of the night while the computer was asleep on the last instance of the drive unmount is the following kernel log and then a subsequent fsevent attempt to find the drives two hours later:
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::completeRAIDRequest - error 0xe00002be detected for set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950), member FE41AA58-11E9-4946-9646-B8DB1EEA1400, set byte offset = 1549543669760.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::completeRAIDRequest - error 0xe00002be detected for set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950), member E30EB0EA-A037-40A5-842D-5828B135FA6E, set byte offset = 1549543669760.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::recover() member FE41AA58-11E9-4946-9646-B8DB1EEA1400 from set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950) has been marked offline.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::recover() member E30EB0EA-A037-40A5-842D-5828B135FA6E from set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950) has been marked offline.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::restartSet - restarting set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950).
8/15/14 3:44:25.000 AM kernel[0]: Lacie RAID 1::terminate(kIOServiceSynchronous) timeout
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::recover() member 01D4A38E-821D-448C-BE54-0DFFA4F1FB36 from set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4) has been marked offline.
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::recover() member D07F78F2-30DA-4616-96D9-7AFDD6C91F6A from set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4) has been marked offline.
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::recover() member D3CDE462-FFD2-45D2-849E-1C872D3C0E0C from set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4) has been marked offline.
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::restartSet - restarting set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4).
8/15/14 3:44:25.000 AM kernel[0]: hfs: unmount initiated on Lacie RAID 0 Scratch on device disk8
8/15/14 3:44:25.000 AM kernel[0]: hfs: err 6 reading VH blk (vol=Lacie RAID 0 Scratch)
8/15/14 3:44:26.000 AM kernel[0]: hfs: unmount initiated on Lacie RAID 1 on device disk5
8/15/14 5:22:04.918 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 1/.fseventsd/00000000033b2937 (No such file or directory). mount point /Volumes/Lacie RAID 1/.fseventsd
8/15/14 5:22:04.922 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 1/.fseventsd/00000000033b2937 (No such file or directory). mount point /Volumes/Lacie RAID 1/.fseventsd
8/15/14 5:22:04.925 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 1/.fseventsd/00000000033b2937 (No such file or directory). mount point /Volumes/Lacie RAID 1/.fseventsd
8/15/14 5:22:04.925 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 0 Scratch/.fseventsd/0000000002d40542 (No such file or directory). mount point /Volumes/Lacie RAID 0 Scratch/.fseventsd
8/15/14 5:22:04.925 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 0 Scratch/.fseventsd/0000000002d40542 (No such file or directory). mount point /Volumes/Lacie RAID 0 Scratch/.fseventsd
Needless to say this is driving (no pun intended) around the bend! Anyone with similar issues or ideas for resolution with their Lacie (or non-Lacie) thunderbolt or usb devices?
Hi Richard,
A somewhat similar issue for me, on a 2013 Mac Pro (3.5GHz 6-Core Xeon E5) with my 3-day old G-RAID with Thunderbolt 4TB (RAID 0, 2x2TB).
The main difference in my case is that the computer is not going asleep...one slice of the raid would go offline while I was using the computer, but not particularly that drive. This has happened 3 times in 2 days. The drive icon disappears from the desktop and I get the popup warning me that the drive was not ejected properly.
Power cycling the drive for a *short* period of time does not correct it; the drive does not come back online. Disk Utility can see the RAID set and says one stripe is "missing" and hence the set is "offline".
Most recently, disk utility then beach balled, restart could not kill it, and I forced the power off. However, the other times, if I recall, simply leaving the drive powered off for a longer time seemed to right it. It would remount, and disk utility said there was nothing wrong with it.
I too have been leaving "Put hard disks to sleep when possible" unchecked as well. (About that, every time I enter the Energy Saver panel, the console spits these out:
2014-08-22 9:14:26.706 PM System Preferences[896]: **** ERROR: *** -[ESGraphicsOptionsController _coreGetGraphicsStateForSelector:]: AGCGetMuxState() failed
2014-08-22 9:14:26.706 PM System Preferences[896]: **** ERROR: *** -[ESGraphicsOptionsController _coreGetGraphicsStateForSelector:]: AGCGetMuxState() failed
2014-08-22 9:14:26.707 PM System Preferences[896]: **** ERROR: *** -[ESGraphicsOptionsController _coreGetGraphicsStateForSelector:]: AGCGetMuxState() failed
Makes me wonder if the settings are really taking hold )
Console entries around one of the offline-drive incidents are as follows (I don't think the first 3 or the last one are related):
2014-08-22 3:17:37.730 AM gkbisd[129] Unable to collect cdhash for /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app (error code 100024)
2014-08-22 3:18:39.094 AM mdworker32[13181] CGSConnectionByID: 0 is not a valid connection ID.
2014-08-22 3:18:39.094 AM mdworker32[13181] CGSGetSpaceManagementMode: No connection with id 0x 0
2014-08-22 3:19:02.000 AM kernel[0] IOAHCIBlockStorageDriver: could not recover SATA HDD after 5 attempts, terminating
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::completeRAIDRequest - error 0xe00002c0 detected for set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B), member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71, set byte offset = 190235344896.
2014-08-22 3:19:02.000 AM kernel[0] disk5: no such device.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::completeRAIDRequest - error 0xe00002c0 detected for set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B), member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71, set byte offset = 0.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAIDMember::synchronizeCacheCallout: failed with e00002c0 on F9A929FD-417E-44DF-8C8C-ADA34E7D3E71
2014-08-22 3:19:02.000 AM kernel[0] disk5: no such device.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::completeRAIDRequest - error 0xe00002c0 detected for set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B), member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71, set byte offset = 844448268288.
2014-08-22 3:19:02.000 AM kernel[0] disk5: no such device.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::recover() member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71 from set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B) has been marked offline.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::restartSet - restarting set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B).
2014-08-22 3:19:17.000 AM kernel[0] G-RAID with Thunderbolt::terminate(kIOServiceSynchronous) timeout
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] AppleRAID::completeRAIDRequest - underrun detected, expected = 0x2000, actual = 0x0, set = "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B)
2014-08-22 3:19:17.000 AM kernel[0] disk5: data underrun.
2014-08-22 3:19:17.513 AM fseventsd[39] read_disk_log: error processing log file /Volumes/G-RAID/.fseventsd/0000000000b01d18 (total_read 65536, size -1)
2014-08-22 3:19:17.000 AM kernel[0] AppleRAID::completeRAIDRequest - underrun detected, expected = 0x1000, actual = 0x0, set = "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B)
2014-08-22 3:19:17.000 AM kernel[0] disk5: data underrun.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] jnl: disk5: flushing fs disk buffer returned 0x6
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] jnl: disk5: do_jnl_io: strategy err 0x6
2014-08-22 3:19:17.000 AM kernel[0] jnl: disk5: write_journal_header: error writing the journal header!
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] hfs: unmount initiated on G-RAID on device disk5
2014-08-22 3:19:18.000 AM kernel[0] jnl: disk5: close: journal 0xffffff806951dc20, is invalid. aborting outstanding transactions
2014-08-22 3:19:43.000 AM kernel[0] CODE SIGNING: cs_invalid_page(0x1000): p=13188[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
Since in my case it only seemed to affect one stripe of the RAID set, I am inclined to think it is a hardware problem, but I'm no expert. I've been hoping for it to fail again this evening, so I can collect some more evidence and then just exchange it for another. But so far, it's been working like a trooper.
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Panic Report
*** Panic Report ***
panic(cpu 2 caller 0xffffff8001c1a46e): Kernel trap at 0xffffff80020e9774, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000004eab000, CR4: 0x00000000001626e0
RAX: 0x0000000000070001, RBX: 0xffffff805af2f800, RCX: 0x5918107c6d4f00cd, RDX: 0xffffff839c385088
RSP: 0xffffff83a93e3e90, RBP: 0xffffff83a93e3e90, RSI: 0xffffff839c385068, RDI: 0x0000000000000000
R8: 0x00000000009873b4, R9: 0xffffff839c385068, R10: 0x000055179a4e9b14, R11: 0x0000551799b62760
R12: 0xffffff83a93e3f50, R13: 0xffffff7f8468c044, R14: 0xffffff7f846a2978, R15: 0xffffff80022d66c0
RFL: 0x0000000000010202, RIP: 0xffffff80020e9774, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff83a93e3b40 : 0xffffff8001b2fe41
0xffffff83a93e3bc0 : 0xffffff8001c1a46e
0xffffff83a93e3d80 : 0xffffff8001c36683
0xffffff83a93e3da0 : 0xffffff80020e9774
0xffffff83a93e3e90 : 0xffffff7f8468c267
0xffffff83a93e3eb0 : 0xffffff7f8468fad7
0xffffff83a93e3ee0 : 0xffffff7f8468c1ed
0xffffff83a93e3f00 : 0xffffff8001b624f9
0xffffff83a93e3fb0 : 0xffffff8001c14dd7
Kernel Extensions in backtrace:
com.apple.driver.AppleAHCIPort(3.1)[93E1D2EC-50EE-3340-9676-0EA1E0B1AD45]@0xfff fff7f84688000->0xffffff7f846a2fff
dependency: com.apple.iokit.IOAHCIFamily(2.7.5)[DAF0353B-16D5-385A-A0F3-FD5CF3BA07F2]@0xfff fff7f832b4000
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f82324000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x0000000001800000
Kernel text base: 0xffffff8001a00000
__HIB text base: 0xffffff8001900000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 93559851592794
last loaded kext at 67074349195216: com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2 (addr 0xffffff7f84730000, size 49152)
last unloaded kext at 105563789120: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f83a0f000, size 2043904)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9.1
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.steelseries.ssenext.driver 0.49
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.12
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePlatformEnabler 2.1.7d1
com.apple.driver.AGPM 100.15.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleHDA 269.25
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleLPC 1.7.3
com.apple.GeForce 10.0.2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleHV 1
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleIntelHD4000Graphics 10.0.2
com.apple.driver.AppleIntelFramebufferCapri 10.0.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMC 3.1.9
com.apple.nvidia.driver.NVDAResman 10.0.2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOSurface 97
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.driver.AppleUSBHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.10.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: Rival Gaming Mouse
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 23.4Best case scenario is that you may just need to update a driver or firmware for the drive.
I had an old DVD player from Lacie that didn't work until I updated the firmware.
Check out their web site and download anything relevant.
Also, make sure you haven't got both Thunderbolt and USB3 cables plugged in at the
same time. The old Lacie drives only liked *ALL* Firewire or *ALL* USB serially
connected devices.
Next you should probably eliminate hardware problems one by one. Try using a different
cable, a different port and a different drive if you can get hold of / borrow one.
If all that fails or you have taken it as far as you can, contact the re-seller to see if they
can test the drive at their facilities or Lacie. -
IMac crashes when powering off external Thunderbolt drive
Hi,
I have an external LaCie d2 USB 3.0 drive that is connect to my iMac (27-inch, Mid 2011, 3,1 GHz Intel Core i5, 12 GB RAM) through Thunderbolt. Whenever I power off the drive by pushing the power button (yes I did verify: all partitions have been ejected correctly before in the Finder and verified in Disk Utility), the iMac crashes. It starts up again, displays a screen stating the computer was not shut down properly and then immediately restarts. After that it boots up fine.
This started occurring after having installed 10.10.2 Beta. I did file a report with Apple. As this was beta software I decided to completely reinstall the iMac from scratch (a complete fresh install, just imported my documents manually after) and everything was working fine again (10.10.1). Boom, after having updated 10.10.2 yesterday the problem is back.
I did manage to find a workaround: when I connect the drive through a UBS cable it works fine. Conclusion: this seems to be caused by a Thunderbolt related update in 10.10.2.
Question: is any one else with an external Thunderbolt drive experiencing this and has perhaps found a fix?
Thanks,
Kurt
Wed Jan 28 16:30:36 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff800341a46e): Kernel trap at 0xffffff80038e9774, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000066ee000, CR4: 0x00000000000626e0
RAX: 0x0000000000070001, RBX: 0xffffff8036919c00, RCX: 0x8883c87675b70011, RDX: 0xffffff81541e9088
RSP: 0xffffff817bb0be90, RBP: 0xffffff817bb0be90, RSI: 0xffffff81541e9068, RDI: 0x0000000000000000
R8: 0x0000000000987482, R9: 0xffffff8003a95740, R10: 0x000017d7912af429, R11: 0x000017d790927fa7
R12: 0xffffff817bb0bf50, R13: 0xffffff7f85328044, R14: 0xffffff7f8533e978, R15: 0xffffff8003ad66c0
RFL: 0x0000000000010202, RIP: 0xffffff80038e9774, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff817bb0bb40 : 0xffffff800332fe41
0xffffff817bb0bbc0 : 0xffffff800341a46e
0xffffff817bb0bd80 : 0xffffff8003436683
0xffffff817bb0bda0 : 0xffffff80038e9774
0xffffff817bb0be90 : 0xffffff7f85328267
0xffffff817bb0beb0 : 0xffffff7f8532bad7
0xffffff817bb0bee0 : 0xffffff7f853281ed
0xffffff817bb0bf00 : 0xffffff80033624f9
0xffffff817bb0bfb0 : 0xffffff8003414dd7
Kernel Extensions in backtrace:
com.apple.driver.AppleAHCIPort(3.1)[93E1D2EC-50EE-3340-9676-0EA1E0B1AD45]@0xfff fff7f85324000->0xffffff7f8533efff
dependency: com.apple.iokit.IOAHCIFamily(2.7.5)[DAF0353B-16D5-385A-A0F3-FD5CF3BA07F2]@0xfff fff7f84706000
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f83b24000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x0000000003000000
Kernel text base: 0xffffff8003200000
__HIB text base: 0xffffff8003100000
System model name: iMac12,2Same issue:
- 4TB LaCie d2 Thunderbolt & USB3.0 drive (model # 9000303)
- iMac (27’’ mid-2011), Thunderbolt firmware version 25,1 and Port Micro firmware version 2.1.3 (as seen in System Information)
- OS X Yosemite 10.10.2
Unmounting LaCie d2 disk partitions is OK: the drive spins down and goes to sleep without problem. However when I take the power off (with the small switch at the rear of the unit), the iMac experiences a kernel panic.
This issue did not occur with Yosemite 10.10.1, and does not occur either with another LaCie drive (8TB LaCie 2big Thunderbolt drive, model # 9000246). So the issue is specific to OS X 10.10.2, and only certain models of drive(s).
We need a fix from Apple - the Operating System should be rock-solid in any circumstances.
Curiously, OS X does not write a kernel panic log with every occurrence. It’s only after the 3rd or 4th kernel panic that it would actually produce this log:
===============
Sat Jan 31 15:57:30 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff802241a46e): Kernel trap at 0xffffff80228e9774, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000002565b000, CR4: 0x00000000000626e0
RAX: 0x0000000000070001, RBX: 0xffffff804e6e9000, RCX: 0xcb694f8798fc00ec, RDX: 0xffffff81e115d088
RSP: 0xffffff820d1f3e90, RBP: 0xffffff820d1f3e90, RSI: 0xffffff81e115d068, RDI: 0x0000000000000000
R8: 0x0000000000987939, R9: 0xffffff81e115d068, R10: 0x0000031b3cf5cc6a, R11: 0x0000031b3c5d5331
R12: 0xffffff820d1f3f50, R13: 0xffffff7fa4295044, R14: 0xffffff7fa42ab978, R15: 0xffffff8022ad66c0
RFL: 0x0000000000010202, RIP: 0xffffff80228e9774, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff820d1f3b40 : 0xffffff802232fe41
0xffffff820d1f3bc0 : 0xffffff802241a46e
0xffffff820d1f3d80 : 0xffffff8022436683
0xffffff820d1f3da0 : 0xffffff80228e9774
0xffffff820d1f3e90 : 0xffffff7fa4295267
0xffffff820d1f3eb0 : 0xffffff7fa4298ad7
0xffffff820d1f3ee0 : 0xffffff7fa42951ed
0xffffff820d1f3f00 : 0xffffff80223624f9
0xffffff820d1f3fb0 : 0xffffff8022414dd7
Kernel Extensions in backtrace:
com.apple.driver.AppleAHCIPort(3.1)[93E1D2EC-50EE-3340-9676-0EA1E0B1AD45]@0xfff fff7fa4291000->0xffffff7fa42abfff
dependency: com.apple.iokit.IOAHCIFamily(2.7.5)[DAF0353B-16D5-385A-A0F3-FD5CF3BA07F2]@0xfff fff7fa365a000
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7fa2b24000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x0000000022000000
Kernel text base: 0xffffff8022200000
__HIB text base: 0xffffff8022100000
System model name: iMac12,2 (Mac-942B59F58194171B) -
I had to install a new hard drive on my computer, when I downloaded Itunes, all my music was gone. How do i get my music back? I do not have an Icloud.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My Dell laptop hard drive crashed - when I go to sync my iPhone it says that my phone is already synced with another computer and can only be synced with one computer at a time. When I hit sync is says it will erase my phone and sync with the new computer which is blank. How do I get my phone to sync my contacts, pics, apps etc. over to my new hard drive without losing anything.
Yes, so what's confusing... Did you not restore the backup of your data, contacts, pics, apps, music, etc. to the new hard drive after you replaced it or reformatted it or whatever you did? If so, then you can just sync your data back.
If not, please try searching the forum. This has been addressed hundreds of times here. -
my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?
Hi there croadstar,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W. -
When I try to install ios lion the installer says my hard drive has SMART errors and that I need to buy a new Hard Drive, but my computer witch has snowleprd and runs just fine.
SMART is a technology that monitors the drive for signs of impending failure. You can verify that SMART is indicating a problem in Disk Utility. Select the hard drive and look at the bottom of the window. It should look like this:
If the SMART status is not "Verified" then you should back up your drive and start shopping for a new one.
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