Thunderbolt ethernet not waking after sleep

I have the same problem with my MBP retina with Maverickks 10.9.1 losing connectivity after waking after sleep while on battery.
People from apple support don't help in solving the problem.
Does any one have the right solution? I would appreciate.
Apple please fix this problem!!!

Thanks for the link, Judy.
As far as I know, I am up-to-date as far as OS updates are concerned. At least this is what the mac is telling me when I go to updates. The article you've linked here looks to be more specifically for OSX Lion and Snow Leopard, but not Yosemite.
I would think that the likely fix here is to upgrade the firmware for thunderbolt, but I don't know how to check what macbook pro thunderbolt firmware or what thunderbolt display firmware is present. What I see in System Information doesn't match the firmware updates associated with your link.
Here's what I have in System Information/Hardware/Thunderbolt Device Tree:
Vendor Name:
Apple Inc.
  Device Name:
MacBook Pro
  UID:
0x0001000A1
  Route String:
0
  Firmware Version:
20080d.0
  Domain UUID:
F05339A8-AD68-2B57
  Port:
  Status:
Device connected
  Link Status:
0x2
  Speed:
Up to 10 Gb/s x2
  Receptacle:
1
  Port Micro Firmware Version:
1.2.1
  Cable Firmware Version:
0.1.18
  Cable Serial Number:
C4M202701HCDNWFAG
Thunderbolt Display:
  Vendor Name:
Apple Inc.
  Device Name:
Thunderbolt Display
  Vendor ID:
0x1
  Device ID:
0x8002
  Device Revision:
0x1
  UID:
0x00010001001
  Route String:
1
  Firmware Version:
22.2
  Port (Upstream):
  Status:
Device connected
  Link Status:
0x2
  Speed:
Up to 10 Gb/s x2
  Port Micro Firmware Version:
0.0.21
  Cable Firmware Version:
0.1.18
  Cable Serial Number:
C4M202701HCDN
  Port:
  Status:
No device connected
  Link Status:
0x7
  Speed:
Up to 10 Gb/s x2
  Port Micro Firmware Version:
0.0.21
Do you know from this info if they need updating? It's not really made clear what to look for from the article. The article refers to Thunderbolt firmware v1.0, the Thunderbolt display firmware update is v1.1.
Any ideas? Is there somewhere else I should look for this info?
Regards
Craig.

Similar Messages

  • Macbook Air thunderbolt ethernet not working after 10.8.3 update

    Hi,
    Thunderbolt Ethernet for my Macbook Air (11-inch, Mid 2012) stopped working after installing 10.8.3 update.  I am unable to conect to my router via thunderbolt Ethernet connection port.
    Anyone else having the same issue? Any recommendations?

    Unplug your thunderbolt adapter.  Restart the router.
    Go to your Mac and go to System Preferences >> Network
    Use the - button in the lower left corner to delete your Thunderbolt to Ethernet adapter. 
    Now plug your thunderbolt adapter back in and use the + button to add "Ethernet Thunderbolt" to your list of connections.  Move it back up in the order of network preference you want.
    Your network access should now be reset. 

  • Thunderbolt Ethernet not working after Yosemite upgrade

    Upgraded last night to 10.10, and now my Thunderbolt Ethernet adapter has no MAC address, and my MBP appears to think the cable is unplugged - it's not, and worked fine when the MBP was running 10.9 yesterday. Things which haven't worked:
    Deleting and re-adding via Network Preferences
    Changing default IPv6 to Link-local only
    Rebooting with the thunderbolt adapter in
    Rebooting with the thunderbolt adapter not in
    Switching the thunderbolt adapter to the port further from the hinge and back again
    Unplugging and replugging the ethernet cable
    Plugging the ethernet cable directly into the wall jack instead of the hub it has always been plugged into
    Unplugging and replugging the Thunderbolt
    Changing Location to "Work" from "Automatic" and back again

    the link provide above leads to  http://plugable.com/2014/10/31/os-x-10-10-yosemite-ethernet-adapter-problems-we- can-help
    ...but these seem to be all 3rd party USB ethernet adapters and nothing to do with the Thunderbolt adapter of the thread - or am I missing something?
    I have the same blooming problem, it seems to be totally hit and miss whether the adapter works or not. 
    I thought is was a faulty adapter, so even bought a second one for my MacBook Pro, so a bit more profit for the most profitable company in the world for a non working device.  My ethernet cable works fine to an old apple USB adapter but is 90% useless with Thunderbolt.
    Renewing the DHCP lease occasionally works, but totally unreliable, at the moment it fails.
    Still looking for a reliable solution.
    Come on Apple, please sort this out, you have a connector policy of turning everything you can into adapters and dongles rather than building them in, so you end up with a slim laptop and a bag of adapters to carry around, and then when they don't  even work - doubly annoying.

  • Thunderbolt ethernet not working after upgrading to Yosemite

    After a very long and frustrating 2 days I have managed to upgrade my MacBook Air (13 Inch, Early 2014) to Yosemite. I have the official Apple thunderbolt to ethernet adapter but System Preferences/Network reports that the cable has been disconnected. It has not and other devices connected to the ethernet cable work fine. Any suggestions to get it working? Anyone else having the same problem?

    I have a similar problem. My Macbook Pro Retina 15" (1st generation) can no longer connect to my university network through a Thunderbolt-to-Ethernet adapter since upgrading to Yosemite. (Actually, OSX 10.9 on a different machine altogether also has the same problem -- tested and verified.) I tried multiple dongles and multiple Ethernet cables, and finally called our tech support. We found a workaround for the problem by purchasing a USB to Ethernet adapter, but this now means that instead of a single device chain leading into the laptop, I am now using multiple ports. I hope a patch for this is in the works.

  • Ethernet Not Connected After Sleep Mode

    When my computer goes to sleep and I wake it up again the ethernet port shows up as not connected in System Preferences / Network. I have tried unplugging it and replugging ir back in, disabeling other network adapters like wifi, resetting pram and can't think of any others to try.
    The issue has been going on for almost 2 years. On my MacBook Pro I have had this issue for a while. Both in 10.7 and 10.8 versions of the OS.
    The only thing that works is to reboot the computer and we are good again.
    Any ideas on what to try next or what tis going on?
    Brandon

    Hi tspinson,
    It appears you are experiencing issues with your bluetooth keyboard. That does sound troublesome. To help you resolve this, I have linked to an article that offers troubleshooting suggestions:
    Troubleshooting wireless mouse and keyboard issues - Apple Support
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Mail crashing and not waking after sleep

    I recently updated an older iMac 20" to OS 10.5.8. It has 1.25gb of ram and was running 10.3.9. Since updating, Mail crashes as soon as I launch it and the computer fails to wake from sleep. What can I do to prevent this from happening. I can check my mail on Safari but would rather not. Should I reinstall the OS as suggested by an Apple Store employee. It seems to me I might get the same problem all over again. Not sure what to do.

    Keith:
    I think you should backup any data you have, completely reformat and erase your HDD (post for step by step directions if desired), then reinstall Leopard from disk. That should bet rid of any carryover issues.
    cornelius

  • Thunderbolt ethernet not working when computer wake up from sleep.

    thunderbolt ethernet not working when computer wake up from sleep.
    it will not happen in Mountain loin.

    I had this problem on SL and on Lion as well, and it occures for WiFi and Ethernet connections.
    In fact the internet connection was not broken as I could ping the destination usin the IP (not DNS name).
    In this case the problem was related to mDNSResponder task which handles all dns queries.
    It was the most frequent problem in my day to day work with SL and now Lion. It was never fixed by any patch from Apple. I tried almost all voodoo including fresh install, all possible config changes - no solution.
    The only version with no problems related to network was 10.5.8. All the other versions had issues of different kind (WiFi instability (lost signal), DNS problems (for wireless and wired connection) sometimes associated with machine sleep and wake up and sometimes with no reason.
    QUESTION: Is your problem independent of the access point / router you connect to.
    I must say networking was (and still is) the weakest part, besides the other OS X weaknesses I experienced during 4 years of OS X usage.
    No problems in the same network with Linux or Windows beeing ran natively on my iMac So hardware is OK.
    Software is of poor quality. Not much more to say in this matter.
    I found a very interesting article dated 1996 about programming which I think is still valid.
    Link to the article: http://www.fastcompany.com/magazine/06/writestuff.html
    Below the fragment (with some connection to Apple)
    Software is everything. It also s***s.
    "It's like pre-Sumerian civilization," says Brad Cox, who wrote the software for Steve Jobs NeXT computer and is a professor at George Mason University. "The way we build software is in the hunter-gatherer stage."

  • Macbook Pro Retina 2013 not waking from sleep

    Hi all,
    My brand new 15" Retina Macbook Pro (late 2013) is not waking from sleep. It doesn't occur after a short sleep (as I can wake it as normal by moving my mouse), but if the sleep is for some extended duration (not exactly sure, but at least within a couple of hours) then the only way to wake it is to use the power button.
    I've tried an SMC reset to no avail -- the problem still occurs.
    It's plugged into a power adapter and this is a screenshot of the settings page.
    This is a very annoying issue. I'm hoping someone can help?
    Thanks!
    Adam

    I managed to narrow down and reproduce the issue:
    It occurs when the 'turn display off after' time lapses. Eg, if I change the setting to 1 minute and wait for the display to turn off, the computer will *not* wake up without pressing the power button.
    Very strange. Hoping someone can provide some insight!
    Thanks,
    Adam

  • MacBook Pro not waking form sleep (sometimes)

    My Macbook Pro is not waking from sleep (sometimes). To be very specific; the only time this happens is when it goes to sleep automatically, with the lid open, while plugged into the magsafe power cord. When I hit the space bar to wake it, the keyboard lights come on but the screen remains black. I do not have any problems with waking from sleep if I close the lid to force sleep (while plugged in). I also do not have any problems at all, if the computer goes to sleep while running on battery power. (I have had this MBP for about 18 months, the first year I had no issues at all. The problem started shortly after Lion was installed. (I also have a iMac with all the same software, almost identical set up, purchased at the same time as my MBP but have never had any sleep problems with the iMac, none even since Lion install.)
    We do not have an Apple Store near us, but I have had the MBP in for service 3 seperate time to our local authorized Apple service/dealer. It is tricky to diagnose, because the problem does not happen every time. On average it won't wake from sleep 1 out of 3 times. Each time the service techs were able to re-create the problem but could not come up with a cause or solution, their only advice was to re-install Lion.
    I have tried 2 different re-installs of Lion. (Both times erasing the hard drive first) The first time I did a clean re-install of Lion, then restored all of my data from Time Capsule. That did not work, the problem presisted. So I tried a second clean re-install of Lion and this time I did not restore from Time Capusle, I only re-installed critical docs from a flash drive and re-installed all other software (such as MS Office, Photoshop, etc.) from their original discs. I though this had fixed the problem but within a few days the problem re-occoured.
    Any ideas would be appriciated, I have tried almost everything, I have days and days worth of time invested in trying to fix this issue. Thank you!

    I had this problem with my MacBook Pro for a long time, and fixed it by changing the sleep mode. Here's how:
    Open Terminal
    Type the following:
         pmset -g | grep hibernatemode
    It should say something like:
         hibernatemode  3
    Here's an explanation of the different types of hibernate modes:
    0 - Old style sleep mode, with RAM powered on while sleeping, safe sleep disabled, and super-fast wake.
    1 - Hibernation mode, with RAM contents written to disk, system totally shut down while “sleeping,” and slower wake up, due to reading the contents of RAM off the hard drive.
    3 - The default mode on machines introduced since about fall 2005. RAM is powered on while sleeping, but RAM contents are also written to disk before sleeping. In the event of total power loss, the system enters hibernation mode automatically.
    5 - This is the same as mode 1, but it’s for those using secure virtual memory (in System Preferences -> Security).
    7 - This is the same as mode 3, but it’s for those using secure virtual memory.
    To change your sleep mode, use the following command:
         sudo pmset -a hibernatemode 0
    (replace 0 with whatever hibernate mode you desire)
    For my MacBook Pro, I changed it to 0, and it works great. It's super fast to wake and sleep, which is a plus. The only downside of hibernatemode 0 is that if your battery runs out your computer doesn't hibernate - it shuts off. This doesn't matter, though, because with Lion everything is autosaved, so really hibernate 0 is all plusses.

  • My mac book pro is not booting after sleep

    My mac book pro is not booting after sleep...Pls anyone help me!!!

    Hello adibah2731,
    We've an article that proivdes a host of useful tips that can get your Mac booting up again.
    Troubleshooting: My computer won't turn on
    http://support.apple.com/kb/TS1367
    Cheers,
    Allen

  • Waking after sleep Mac Book Air

    Hi. I have posted this question before and was kindly informed by a member that the problem of waking after sleep might disappear after updating to OSX 10.9.4.  It hasn't helped. Are there any suggestions. This is happening repeatedly now and I see from one member who reset theta the problem returned. My 11 inch Mac Book Air  is only six or seven months old. This started happening occasionally within three months of purchase. Any suggestions?
    Thanks for any help.

    Step 1
    Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
    Step 2
    If you're running OS X 10.8.5 or earlier, from the menu bar select
               ▹ System Preferences... ▹ Accessibility
    If the checkbox at the bottom marked
              Enable access for assistive devices
    is checked, uncheck it and test.
    If you're running OS X 10.9 or later, select
               ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
    If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
    Step 3
    This step must be taken as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    In the Console window, look under the heading DIAGNOSTIC AND USAGE INFORMATION on the left for Diagnostic and Usage Messages. If you don't see that heading, select
              View ▹ Show Log List
    from the menu bar. In the search box in the window's toolbar, enter "powerd" (without the quotes.)
    You may see one or more lines like this:
    com.apple.message.signature: Platform Failure
    If you do see that, and you did everything in Step 1, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Why is airplay not selectable after sleep?

    Why is airplay not selectable after sleep?
    Even if I was using airplay prior to sleep, on wake up my MBP defaults to internal speakers and airplay is not selectable from the drop down menu. I have to reboot, which works but is tedious. Macbook Pro Retina, 3Ghz i7, OS10.9.5

    Why is airplay not selectable after sleep?
    Even if I was using airplay prior to sleep, on wake up my MBP defaults to internal speakers and airplay is not selectable from the drop down menu. I have to reboot, which works but is tedious. Macbook Pro Retina, 3Ghz i7, OS10.9.5

  • Thunderbolt to Gigabit Ethernet reconnect slow after sleep

    Hello, guys.
    I couldn't get the management of where I work to give me a working WiFi (they offered an insecure, unprotected WiFi... madness), so I had to opt for Gigabit Ethernet. I bought the Apple Thunderbolt to Gigabit Ethernet adapter for my 2012 rMBP on OSX 10.8.5. All software is updated via the App Store.
    The adapter is working fine for the most part, but there is something that I find bothering: when the computer wakes up the adapter takes something like 30 seconds to achieve a working Internet connection, which is a pain. It's an issue I've never experienced in any other computer or setup, either wired or wireless, and it makes little sense (if WiFi is able to reconnect instantaneously, why can't this adapter?)
    I don't know if it's a side issue of the adapter having to boot, the need for refreshing the IP address through DHCP or whatever, but it's something that I'd rather find a solution to. Of course, it feels like a first world problem (it certainly ain't critical) but if there is a known workarround I'd like to know.
    Thanks.

    It's not really your computer that is getting the 2Gbps download - it is the router/ modem.
    If you hooked better/ different hardware up you could probably push those speeds around your network too. The trouble is that most residential hardware is gigabit ethernet not fibre. Fibre cards & cable are expensive in comparison.
    The existing hardware may allow you to 'bond or aggregate' multiple ethernet connections into one link to get more speed over ethernet. Obviously this requires more complex routers, switches & a network admin to set it up
    Those speeds sound nice, this bottleneck will mean that other devices on you network can't choke up the whole connection & make other users sad.

  • Can iMac not waking from sleep be caused be a corrupt file

    I have had my 27" iMac from July of 2011 (running Montain Lion, 8 GB RAM, 2TB hardrive, 3.4 GHz,Intel i7) for over a year and a half and ever since I bought it, it has had a problem waking from sleep.  I can hear the computer running, but when I click the mouse, keyboard, or power button, it stays asleep and I am forced to do a hard shut down.  Apple has been trying to fix the issue, but to no success.  They have replaced the hard drive, logic board, usb ports, RAM, mouse and keyboard, but it still happens.  They finally threw in the towel and are replacing the machine.  They offered to transfer all of our files (jpgs, mp3s, docs, videos, etc), but one thought occurred to me... what if the sleep issue is caused by a corrupt file?  I highly doubt that is the case, but wonder if any of the experts out here would know better than I.
    If we didin't have the data transfered, we would just keep it on an external hard drive instead.  But, I would assume that it wouldn't matter if the files were on internal vs. external because either way, the computer would access the files.  That being the case, if the sleep issue was caused by a corrupt file, the computer would still access it on the external and the sleep issue would resurface.
    So, 2 questions:
    Can a corrupt file cause the sleep issue?
    If it is true that a corrupt file can cause the sleep issue, would it matter if the corrupt file was accessed from an external drive vs. internal drive?
    Thanks so much!
    Chris

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • HP SimplePass Reader Does not Work after Sleep

    I have only had my laptop for a week - the fingerprint reader stopped working 2 days after I bought it. I have tried everything: removing and re-installing various drivers and software, stopping and starting Credentials Manager, unchecking the box that allows the computer to turn the reader off to save power, etc.
    I have gotten it to the point where it functions when the computer is logged in, but not after sleep. It works once if you restart the computer, but after waking it from sleep it does not initialize. (no light or anything) However, if you "lock" the desktop from the start menu, the reader will log it in again. (without closing the lid or putting it to sleep)
    Simple Pass version 6.0 (latest downloaded from HP.com)
    Envy Dv6 7229wm
    Windows 8 64-bit
    Thanks

    Hello hawvi,
    I see that you are having problems with the fingerprint reader not working after returning from sleep mode. I would like to help with this issue but I need some information.
    Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
    What operating system are you using?
    How long have you had the problem?
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Maybe you are looking for

  • Windows always shows lock screen when idle, ignores setting

    On Windows 8, I had my computer set up so that the screen would turn off after a period of inactivity. When I would move the mouse or press a key, it would resume without asking me to log in. After upgrading to Windows 8.1, it is now always showing m

  • How to create authorization to access Query Print Layout?

    Hi again.. i have 10 query print layout, and not every user can view this layout. I assume, report 1-3 only for user A, report 4-7 only for user B, and report 8-10 only for user C. How to create autorization for Query Print Layout? Thankyou for the h

  • ITunes will quit while syncing photos

    Hi. For some reason when i try syncing my ipod touch to my itunes, everything usually works out fine, but when i try syncing a pictures folder which contains maybe about a thousand photos, halfway through syncing itunes will simply quit and i will ha

  • Run report in oracle 9i and report 9i in  urdu language

    hello all , me have a database in english me want to print some my reports my report in urdu languade how it ll possible regard mahr

  • PHP to ASP?

    Hi! We are looking into upgrading our intranet files at my company. Right now, although they are effectively "plain vanilla" html, for some reason we have been using the asp format. Our next evolution may involve using FMStudio to allow the intranet