Thunderbolt ports bad?

So, I thought I had an external drive problem.  My drive wouldn't work on either of my Thunderbolt ports on my 2011 Imac.  Then I connected the same thunderbolt drive and adapter to my Mac Air, and it worked.
It's a 2011 Imac, Intel core i7, lots of memory, everything works BUT both of my Thunderbolt ports.  In system info, they both show up.  And, they do supply power, as the drives spins up, but is never seen within the OS.  Disk utility doesn't see it either.  So, while the ports are supplying power, something else isn't right.  After all, the drive does mount via Thunderbolt on my Mac Air.
This *****, but I need some help.  Any thoughts out there?   Any debug troubleshooting masters out there?  To any Apple employees, what's the nearest repair facility to 94595?
Thanks in advance............

Try an NVRAM/PRAM reset.
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk and date and time settings once you do this.

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