Thunderbolt reboots and the lack of update

Question

As a new customer to Verizon, I just wanted to thank this fine company for pushing out
and update that causes my insanely expensive phone to randomly reboot. I also greatly
appreciate the delay after delay in pushing out the update to fix it.
I also appreciate that you, as a company, are aware of the issue, yet continue
to ignore the customer base. SOURCE
Thanks Verizon.. It's nice to know you are no better than AT&T. 

Answer 1

sonicanatidae wrote:
I can sit here and promise to give you $50 for every day of the rest of our
lives, but if that $50 never ends up in your hands, then I'm ignoring you.
That's Verizon.
They claim to have a fix in progress and probably do, but they have
the resources (HTC does as well) to push harder on this development.
Yes, every company can ALWAYS push harder on any initiative by throwing more money at it, but this doesn't mean that something will necessarily get done any faster(or better). In fact, sometimes when rushed, things tend to end up worse than if they were carefully done. I assume that you would like another update pushed out like the last and not fix the problem, just so that you would think that Verizon wasn't ignoring you. What a great idea!
What seems to be happening is they are working on this in a
"it's not a big deal" mode, rather than a "There is a problem
with our flagship product".
The part that's upsetting people is they charged a premium
for this device, then broke it, then delayed the fix again and
again and again, all while touting the device and selling it
to more suckers that don't realize the moment they update
the phone, it will likely begin rebooting.
You may be happy with that siatuion, but I find myself disgusted
by the lack of progress and the fact that I had to pay almost
$400 for the stupid thing and these {please keep your posts courteous} broke it AND
customers are offered *ZERO* compensation.
{please keep your posts courteous}