Thunderbolt to Ethernet Adaptor Issue

Hello,
These are the specs for the machine:
Macbook Air
Mac OS X 10.7.5
Processor 1.7 GHz Intel Core i5
4GB 1333 MHz DDR2
13-inch, Mid-2011
Recently, the owner of the machine bought a Thunderbolt to Gigabit Ethernet Adaptor, however, upon plugging it in, nothing happens. They have tried it with several different ethernet cables, different networks, and even exchanged the adaptor in case of that being the problem. The adaptor is recognized in System Information when it's plugged in, and Thunderbolt Ethernet is now an option under Network in System Preferences, but it still says not connected even when the ethernet cable is plugged in. Assistance in this matter would be greatly appreciated.
Thank you.

What finally worked for me was noticing that "Bluetooth PAN" was connected and letting me browse, when I wasn't actually connected to a Bluetooth PAN device! Turns out my Mac was confused, calling the connection Bluetooth PAN when it was actually the Display Ethernet.
I disconnected the display, deleted Display Ethermet, Display FireWire, and Bluetooth PAN. Apply, the plugged the display back in. Then added back the Display Ethernet and Apply. Presto, works fine now.

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