Ticket solving tools

HIII.........Could u tell me , which tools can be use when the solving of FICO support tickets , give some examples and some support tickets in GL , AR,AP , Give me some exaples ...regaring this....
thanks for advance
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Hi,
The issues raised here are all realtime issues.
Regards,
Meenakshi

Similar Messages

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    Dear experts,
    Please give some idea about Ticket handling tools and daily activities in real time. How to handle the tickets in real time.
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    srikanth.ch

    Hi
    Some ticketing tolls are Remedy, Synergy, Vantive................. Like that.
    Thats depends on the client requirement.
    If you are in support side u my have daily PCs monthly PCs and weekly PCs and we have to monitor them and check the loads.
    Then come to tickets sides if clients are using any tools then they raising the tickets with the help of thats tool. If not they may use the emial conversation.

  • [solved] Tools for producing, burning and veryfing UDF BDs

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    I am currently trying to move the production of my BDs over from Windows 7 to arch. Usually I edit / store all my HD-related videos and burn them to a pure UDF-based BD25. After verification of the burned media I delete the local files. All this is easily possible under Windows by simply using ImgBurn (in essence DVDDecrypter without decryption module). Under arch things seem to be pretty limited when it comes to generating UDF-based ISOs for later burning.
    K3B can generate and burn more recent UDF standard discs but fails to add files bigger than 4GB.
    mkisofs can generate udf dissk when using the parameters -udf -allow-limited-size but I am not shure about the compatibility with other operating systems (e.g. when I take my external BD drive to a friend in order to watch a HD video with him).
    Using udftools plus a loop back image as described here sound also quite cumbersome to me:
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    D$
    Last edited by Darksoul71 (2014-02-05 11:21:26)

    Update: OK, I have found multiple options
    1) One can simply use ImgTool running unter Wine although automisation via script is a bit cumbersome as I experienced double path inside the GUI when being called via bash / WINE.
    2) mkdufiso seems to be capable as well of generating UDF > V2.5 (which is critical for producing BDs which run in a BD SAP as it seems).
    3) Simply use mkisofs with the parameters -udf and -allow-limited-size produces a perfectly playable BD which I can open under Linux and Windows 7 as well.
    mkisofs simply produces UDF in Version 2.0 which is fine for me since my main aim is to store my video collection additionally to my HTPC.
    As for the verification I am including a sha1 checksum file of all MKV burned to the disk as well. So I can easily verify the integrity of the BD content after burning by simply calling "sha1sum * && cat sha1sums.txt" inside the directory where the BD is mounted.
    Last edited by Darksoul71 (2014-02-05 11:22:56)

  • [SOLVED] Tool to rename files via $EDITOR?

    Help,
    i'm sure i've installed (probably from tha aur) it in the past by reading a comment on this forum, but now i just can't remember the name and my package list and history files are just too big to search through.
    Anybody can help?
    Thanks!
    Last edited by kokoko3k (2015-01-03 19:50:00)

    vidir!
    Thanks progandy.
    @Tomk, you should try it, any editor with a search and replace function may act as a mass renamer for filesystem files.
    Treating files just as line of a text file may come very handy sometimes.
    Last edited by kokoko3k (2015-01-03 19:51:10)

  • Tickets, partitionin

    Hi,
      It is a two-part questtion,
    first off what is our interaction with
    end user in tickets and plz name a few
    ticketing scenarios in relation to priority levels.
    this is regarding partitioning of an IC is partioning
    implemented in implementation or
    in production support...
    thanks all,
    due points will be assigned

    Hi,
    tickets are nothing but just a issues or problems faced by the user which i can say. This comes basically if you are in a Support project. When user faces a problem(means for e.g.he is getting an error and he can't proceed with that process) he log a request with his team(client) and client team also are the experts and if they are not able to find a solution they will raise a TICKET with the solution provider and the support/maintainence persons will work on that and gives the solutions..
    Tickets are WORK REQUESTS in production support,to keep track of issues and their solutions . Create ticket and assign it to some on so that you trck the status of the ticket and issues related to that ticket .
    In future same problem occured refer to that ticket and solve the problem with out investigation etc ..
    Ticket is a request in production support.Reg the no.of types of tickets it depends on the SLA(service level agreement) between you and your client.They can be module specific in order to route the ticket to the respective person and reduce the processing time.Prioritisation of the tickets like high,medium,low are based on the needs of the client.
    these are the different types of tickets with example
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    2. Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
    3. Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
    4. If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
    5. Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
    6. Datasource Enhancement.
    7. Create ADHOC reports. - Create some new reports based on the requirement of client.
    handle tickets with tools
    It's totally a client specific tool.
    The common features here can be
    A ticket Id,
    Priority,
    Consultant ID/Name,
    User ID/Name,
    Date of Post,
    Resolving Time etc.
    There ideally is also a knowledge repositary to search for a similar problem and solutions given if it had occured earlier.
    You can also have traning manuals (with screen shots) for simple transactions like viewing a query, saving a workbook etc so that such queried can be addressed by using them.
    When the problem is logged on to you as a consultant, you need to analyse the problem, check if you have a smilar problm occured earlier and use ready solutions, find out the exact server on which this has occured etc.
    you have to solve the problem(assuming you will have access to the dev sytem) and post the solution and ask the user to test after the preliminary testing from your side.
    Get it transported to production once tested and post it as closed i.e the ticket has to be closed.
    Generally 'Vantive' is used for tracking user requests and tickets.
    It has a vantive ticket ID,field for description of problem,severity for the business,priority for the user,group assigned etc.
    Different technical groups will have different group ID's.
    User talks to Level 1 helpdesk and they raise ticket.
    If they can solve issue for the issue,fine..else helpdesk assigns ticket to the Level 2 technical group.
    ticket status keeps changing from open,working,resolved,on hold,back from hold,closed etc.
    the way we handle the tickets vary depending on the client. some companies use SAP CS to handle the tickets, we have been using Vantive to handle the tickets.
    the ticket is handled with a change request, when you get the ticket you will have the priority level with which it is to be handled. it comes with a ticket id and all.
    It depends on what tool the client is using to keep track of requests/tickets raised by users. The tools used for this purpose varies from client to client and with them varies the way of informing about the new request, way of responding it et
    -Shreya

  • Sap tickets

    hi,
    sap gurus
    i heard that there is some tool for ticket solving,for solving the tickets company use different tools is it true.can any one send me the realtime tickets in sap fi/co i.e mainly for ar&ap.please forward to my mail id [email protected] send it as soon as possible.thank you.

    Hi,
    The issues raised here are all realtime issues.
    Regards,
    Meenakshi

  • Generating Tickets for Alerts in XI

    Hi Experts,
    How to connect XI to a ticket generation tool like Clarify Client for alerts in XI?
    Please send me some links and PDF's.
    Regards
    Pravesh

    Hi
    you can achieved this functionality  by using a UDF  for alert generation and also  give the details of your clarity tools in the UDF i.e. URL etc.
    Thanks
    sudhir  sharma

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    Hi,
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    HI FRIENDS,
                   What are the tools are using at the time of sap implementation, and what are ticket receiving tools using in sap support projects.

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    please can any body gime me answers.
    I want support project rising tickets which tool is use ans which tool is used for conneted to
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    when you loading data if error occers how it solve these errors in real time projects?
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    Hi Kiran,
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    I've installed and re installed After Effects about 5 times now and it keeps crashing when the splash screen pops up. The message "Adobe After Effects CS3 has stopped working." I found that the message comes up when its initializing Media Core. Here is the report from vista about the App Crash.
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    Stopped working
    Date
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    Status
    Not Reported
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    Problem Event Name: APPCRASH
    Application Name: AfterFX.exe
    Application Version: 8.0.0.298
    Application Timestamp: 465d3a47
    Fault Module Name: StackHash_acaf
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000096
    Exception Offset: 0ff62a3b
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: acaf
    Additional Information 2: b76b3522689a083200114e083ecf3e98
    Additional Information 3: 0c56
    Additional Information 4: 4d8a5cc0ffe3e3a2cf058732c3c78aad
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    I used CS3 Clean script and followed all the instructions for "Bigger problem-solving tools" and "Other Tips & Tricks" on http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp.
    I'm still having the same problem but only StackHash_d742 is the problem none of the other extensions are showing up, after I attempt to run the program multiple times.
    Is there a way to track this file down?
    Here is the new problem report:
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: AfterFX.exe
    Application Version: 8.0.0.298
    Application Timestamp: 465d3a47
    Fault Module Name: StackHash_d742
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000096
    Exception Offset: 0ccb2a3b
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    Additional Information 1: d742
    Additional Information 2: 8c0b39e9167d2af32cd5918c4e47ad30
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