Ticketing tools in SAP

Hi Experts
What are the different ticketing tools used to resolve the issues/tickets in SAP and could any one explain me the life cycle(process) from where the ticket is issued and get resolved. I would like to know what process is happened and who are the persons involved in this scenario.
Could anyone reply to this query, as this is very important to me and very helpful.
Thanks in advance
Hari

Hari,
You should resolve trouble tickets reported on the application functionality. Work on trouble tickets on both the technology used to develop system interfaces as well as application functionality. Work with end users to obtain additional information to help resolve tickets. Document the resolution in trouble ticket systems. Document resolutions to develop a knowledge base for other team members. Conduct knowledge transfer sessions for production support team members if necessary. Participate in design sessions to identify and understand enhancements being developed for the system.
As I said it varies from client to client. For some more info look at these urls:
http://www.wipro.com/webpages/itservices/applnmgmt/sla_production.htm
http://it.toolbox.com/blogs/fducros/production-support-what-do-you-mean-10494
Regards,
---Satish

Similar Messages

Configuration of Solman as Ticketing Tool

Dear Experts,
Need yr guidance to configure Solution Manager as a ticketing tool in the below scenario:
Scenario:
We hv 04 Production Clents in R/3 (02 Nos - ECC 6.0; 02 Nos - ECC 5.0); Solution Manager has been already been installed in one the Production clients at ECC 6.0.
Reqmnt:
Solution manager is reqd to be used as helpdesk tool for all the 04 production clients.
Pls advise the configuration steps.
Thnx & Rgds,

Hello,
You may check these Notes
949292 Solution Manager: Service Desk Related SAP Notes Service Desk
And these notes too 830882, 1050148, 1244713
You defintiely want to check this wiki and it's pages as it has a lot of setup documentation in detail.
http://wiki.sdn.sap.com/wiki/display/SM/Service+Desk
Also if you are a var and need to connect Service Desks together
http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000741530&_SCENARIO=01100035870000000202&
Regards,
Paul

How to configure automated ticket in ticketing tool from PI system

Hello Experts,
We are working with SAP PI 7.11 version now we are using the ticketing tool Sysaid.
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Hello Rajesh,
First thanks a lot for your reply .
In my situation we have already done the alert configuration in PI system and regularly we are getting mails for any error in PI.
Now as you mentioned please check my below understanding and let me know if I am correct.
We need to configure one scenarion in PI which will take collect the mail from our alertmail box (outlook) or from RWB alert inbox (please confirm which one?)and post it to ticketing tool.The scenario will be mail to soap.
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Third Party Ticketing Tool integration with solman service desk scenario

Hi,
I need any guidance on integration Of third Party ticketing tools like OVSD with the SAP Solution Manager Service Desk Scenario.
Regards,
Kaustubh.

Hi Maheshwar,
What I am trying to do is, try to maintain the data like,,
Caller ID-- sender
Assignment of workgroup--
Search Code--
Priority--
and description--
now some of these are constants that we need not determine every time.
but my question is, can we maintain these as a set of parameters in the method definitionunder parameters tabjust similar to MAIL_HEADER...which is displayed in the mail alert.
we already have a scenario maintained in the HPSD where it reads the mail picks up specific content based on key words, and creates a ticket.
and If we can maintain these by modifying the method, then where can we maintain the multiple data/options for this
And also please send me what were the steps u have done.
U used a Z method or customized the Function module??
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Regards,
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Edited by: kaustubh on Jun 19, 2008 6:32 PM

Ticketing tools

hi,
saps gurus ,
I need some information about ticketing tools
so please help me .
i will reward you .
regards
prasanna

Ticketing tool vary from client to client. SAP also provides SAP Solution Manager, which is also used as Ticketing Tool.
General concept of Tickets:
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
Regards,
Rajesh Banka

CMMI Levels and Ticketing tools

hi sap gurus
can anyone explain me what is CMMI levels and its purpose. And also types of ticketing tools and their usage.
thanks in advance.

Hi
Refer to this documentation for CMMI Levels
http://en.wikipedia.org/wiki/Capability_Maturity_Model
For SAP Ticketing Tools
The basic function of these tools to record,maintain SAP Tickets.
1.Remedy
2.Synergy
3.Lotus Notes
Please let me know if you need more information.
Assign points if useful.
Regards
Sridhar M

Need Ticketing tools

Hi gurus,
Can any one explain various ticketing tools that r available? Is there any difference for support and implementation ticketing tools?
Thanks in advance
Mallik

Hi Mallikarjun,
Vantive / Remedy or any other issue tracking tool is one where users can log in requests / issues and they are accessed by a person who would then re assign them to people on the team depending on their severity / criticality - this is similar to any issue tracking tool used in any support project - nothing which makes it special for SAP BW as such.
vantive :It is a problem tracking tool..
each vantive ticked raised has a unique vantive ID..
ticket when initially raised is in open status..when the related team takes up the ticket..it is set to working status.
once issue is resolved..then ticket status is changed to resolved..after confirming with user who raised ticket..
a responsible person checks the ticket to see that all required information is filled..and then ticket status is changed to closed..
u can also keep status on 'hold' if u r waiting for user response..
there are also various tabs in the ticket..to write updates..to reassign the ticket etc...etc..
i found the stuff available in the net itself for remedy
see the following
http://training.cit.nih.gov/notes/349/Remedy.doc#_Toc122421457
****Assign points if useful****
Regards,
Ravikanth

Reporting tools and SAP BW

Dear Sirs,
We have Business Objects BI 4.0 and SAP BW 7.3.
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We want to use Xcelsius (Dashboard Design) 2011 and I was thinking that we can use query from universe to connect with BW (new functionality in version 2011). Can we? Or maybe we should to connect to BW using "Connecttion to SAP BW"?
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Xcelsius - using "Connection to SAP BW"
WEBI - BExqueries or universe (but only UNV - old version).
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Analysis for OLAP - drirect to cube in SAP BW
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Hi
With the current version of the BI 4.0 SP2 BI Platform, one cannot create a universe (.UNX format) against BW using the OLAP connection. However you can create a universe (.UNX format) using the Relational connection (see OSS note: 1656905 - How to create UNX universe based on Business Warehourse InfoCubes). One limitation is the use of hierarchies with the relational connection.
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BO Reporting tools:
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Regards
Derek

Error when using Channel Migration Tool in SAP Directory Content Migration Tool

Hi Experts,
I'm trying to migrate a file receiver channel using the Channel Migration Tool in SAP Directory Content Migration Tool.
I enter the channel name and then select it or click in "Edit"; I get the bellow error:
Thanks in advance.
Su May
500 Internal Server Error
SAP NetWeaver Application Server/Java AS
The initial exception that caused the request to fail, was:
java.lang.NullPointerException: while trying to invoke the method
com.sap.pi.tools.dirmig.channel.metadata.SoftwareComponentVersion.getVersion()
of a null object returned from
com.sap.pi.tools.dirmig.channel.metadata.AdapterMetadataFactory.getLatestSWCV(java.lang.String)
at
com.sap.tc.pi.tools.dirmig.wd.wd.comp.channelmigration.ChannelSelectionView.onActionChannelTableSelect(ChannelSelectionView.java:548)
at
com.sap.tc.pi.tools.dirmig.wd.wd.comp.channelmigration.wdp.InternalChannelSelectionView.wdInvokeEventHandler(InternalChannelSelectionView.java:486)
at
com.sap.tc.webdynpro.progmodel.generation.DelegatingView.invokeEventHandler(DelegatingView.java:142)
at com.sap.tc.webdynpro.progmodel.controller.Action.fire(Action.java:75)
at com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.doHandleActionEvent(ProcessingEventPhase.java:159)
... 56 more
See full
exception chain for details.
Failed to process request. Please contact your system
administrator.
While processing the current request, an exception occured which could not be handled
by the application or the framework.
If the information contained on this page doesn't help you to find and correct the
cause of the problem, please contact your system administrator. To facilitate
analysis of the problem, keep a copy of this error page. Hint: Most browsers
allow to select all content, copy it and then paste it into an empty document
(e.g. email or simple text file).
For further information about the Web Dynpro error page, error
analysis and a description of well-known error situations, see SAP note
1113811.
Correction Hints
Exception
could be caused by the development component: sap.com/tc~pi~tools~dirmig~wd
Note: The above hints are only a guess. They
are automatically derived from the exception that occurred and therefore can't
be guaranteed to address the original problem in all cases.
System Environment
Client
Web Dynpro Client Type
AJAX Client
User agent
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1;
Trident/5.0)
Client Type
msie
Client Type Profile
ie6
ActiveX
enabled
Java Applets
enabled
Accessibility mode
disabled
Inline CSS
false
Validate by rendering
true
Server
Web Dynpro Runtime
vendor: 'sap.com', name: 'tc/wd/webdynpro', scV: 'sap.com',
scN: 'WD-RUNTIME', location: 'SAP AG', counter: '7.4008.20140808120905.0000',
R: '7.40', SP: '8', PL: '0', change number: '613920', codeline:
NW731CORE_13_REL
J2EE Engine
7.40.3301.367419.20140806095041
System ID (SID)
Server Node ID
|6080050|60800|Server 00
00_60800|douaklsappod.douglas.local/10.2.0.87|SERVER|RUNNING
Java VM
SAP Java Server VM, version:6.1.071 24.55-b08, vendor: SAP AG
Operating system
Windows Server 2008 R2, version: 6.1, architecture: amd64
Application
Java EE Application (deployable object)
sap.com/tc~pi~tools~dirmig~wd
Web Dynpro Application
DirectoryCockpit
Request URI
/webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd/DirectoryCockpit
Version
vendor: 'sap.com', name: 'tc/pi/tools/dirmig/wd', scV:
'sap.com', scN: 'SOAMON', location: 'SAP AG', counter:
'7.4008.20140828111619.0000', R: '7.40', SP: '8', PL: '0', change number: '9'
Web Dynpro Code Generation Infos
sap.com/tc~pi~tools~dirmig~wd
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd:
SapDictionaryGenerationCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:01:39+0000, changelist=402811, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd:
SapDictionaryGenerationTemplates
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:02:11+0000, changelist=402811, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapGenerationFrameworkCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T19:41:09+0000, changelist=402838, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapIdeWebDynproCheckLayer
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:25:15+0000, changelist=612716, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapMetamodelCommon
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T19:44:59+0000, changelist=402897, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapMetamodelCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL, buildtime=2014-08-22T19:42:52+0000,
changelist=402897, host=vmw5876, is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapMetamodelDictionary
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T19:51:47+0000, changelist=402813, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapMetamodelWebDynpro
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:03:52+0000, changelist=612717, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapWebDynproGenerationCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:25:48+0000, changelist=612716, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd:
SapWebDynproGenerationTemplates
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:25:36+0000, changelist=612716, host=vmw5876,
is-central=true)
WD web module
webdynpro/resources/sap.com/tc~pi~tools~dirmig~wd: SapWebDynproRuntimeGen
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:22:51+0000, changelist=612719, host=vmw5876,
is-central=true)
sap.com/tc~wd~api
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapDictionaryGenerationCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:01:39+0000, changelist=402811, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapDictionaryGenerationTemplates
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:02:11+0000, changelist=402811, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapGenerationFrameworkCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL, buildtime=2014-08-22T19:41:09+0000,
changelist=402838, host=vmw5876, is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapIdeWebDynproCheckLayer
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:25:15+0000, changelist=612716, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapMetamodelCommon
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T19:44:59+0000, changelist=402897, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapMetamodelCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T19:42:52+0000, changelist=402897, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapMetamodelDictionary
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T19:51:47+0000, changelist=402813, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapMetamodelWebDynpro
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:03:52+0000, changelist=612717, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapWebDynproGenerationCore
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:25:48+0000, changelist=612716, host=vmw5876,
is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapWebDynproGenerationTemplates
7.4008.20140806095041.0000 (release=NW731CORE_13_REL, buildtime=2014-08-22T20:25:36+0000,
changelist=612716, host=vmw5876, is-central=true)
WD web module webdynpro/resources/sap.com/tc~wd~api:
SapWebDynproRuntimeGen
7.4008.20140806095041.0000 (release=NW731CORE_13_REL,
buildtime=2014-08-22T20:22:51+0000, changelist=612719, host=vmw5876,
is-central=true)
Detailed Error Information
Detailed Exception Chain
java.lang.NullPointerException:
while trying to invoke the method
com.sap.pi.tools.dirmig.channel.metadata.SoftwareComponentVersion.getVersion()
of a null object returned from
com.sap.pi.tools.dirmig.channel.metadata.AdapterMetadataFactory.getLatestSWCV(java.lang.String)
at
com.sap.tc.pi.tools.dirmig.wd.wd.comp.channelmigration.ChannelSelectionView.onActionChannelTableSelect(ChannelSelectionView.java:548)
at
com.sap.tc.pi.tools.dirmig.wd.wd.comp.channelmigration.wdp.InternalChannelSelectionView.wdInvokeEventHandler(InternalChannelSelectionView.java:486)
at
com.sap.tc.webdynpro.progmodel.generation.DelegatingView.invokeEventHandler(DelegatingView.java:142)
at com.sap.tc.webdynpro.progmodel.controller.Action.fire(Action.java:75)
at com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.doHandleActionEvent(ProcessingEventPhase.java:159)
at
com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.execute(ProcessingEventPhase.java:94)
at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequestPartly(WindowPhaseModel.java:162)
at
com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doProcessRequest(WindowPhaseModel.java:110)
at
com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:97)
at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:515)
at
com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:58)
at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doExecute(ClientApplication.java:1671)
at
com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doProcessing(ClientApplication.java:1485)
at
com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessingStandalone(ApplicationSession.java:908)
at
com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessing(ApplicationSession.java:880)
at
com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:357)
at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:326)
at
com.sap.tc.webdynpro.serverimpl.core.AbstractDispatcherServlet.doContent(AbstractDispatcherServlet.java:87)
at
com.sap.tc.webdynpro.serverimpl.wdc.DispatcherServlet.doContent(DispatcherServlet.java:101)
at
com.sap.tc.webdynpro.serverimpl.core.AbstractDispatcherServlet.doPost(AbstractDispatcherServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at
com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)
at
com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:466)
at
com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at
com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at
com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at
com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at
com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at
com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at
com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at
com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Hi,
Go to NWA>Configuration>Infrastructure>Java System Properties, Click on the Applications tab and search tc~pi~tools~dirmig~wd & Start Application as shown in below screenshot.
I am not sure but you can try this if it helps.
Regards,
Dipen.

How to connect MS Access or other d/b tools to SAP R/3

Hi SAP Experts,
I got a requirement i.e by using MS Access or other database tools to take the SAP table dumps and analyze gaps or errors in the system data using business guided .
I don't know how to connect MS Access to SAP R/3 and how to connect other database tools to SAP R/3.
pls any body can explain me on this topic or inform me where i can get the corresponding documents.
This is urgent for me.
I appreciate you're help.

Hi,
For some databases (for example MSSQL, Oracle,...) you can use transaction DBCO (table DBCON) to create connection to external database. Then you can use native SQL in ABAP programs (EXEC SQL command).
Krzys

Project management tool in SAP itself like Microsoft Project planner

Hi Experts,
I need to have information on the project management tool available within SAP.
Is there any project management tool like microsoft project planner available within SAP.
I heard that SAP solution manager does it. Please let me know whether it is right or not?. If correct could you please provide the relevent document or let me know how could I do that in the SAP BI 7.0 or in the solution manager.
Your help would vve appreciated.
Thanks

Hi,
Yes..Solution Manager is a tool in SAP whichcan be used for Project Management.
You can check SAP Help for details on solution manager.
Regards.

Regarding ticketing tool

Hi
can any one tell me about 1 ticketing tool in detail, or pls send me the links.
i have 5 process chains running,they r taking long time how to improve the performance.
regards
subbu

Hi,
What all steps are included in your process chain? Is it taking long time to get completed?
Regarding process chain performance:
Normally its better to create process chain seperately for Staging layer(Upto DSO level) and the other for Reporting layer(To load Cube leve data).
Delete indexes before DTP execution for Cube and create index will improve loading into the Cube.
Any ABAP programs involved in your process chain with complex code. That might be also the reason for which process chain completion may take long time.
Hope it helps!!!
Thanks,
Lavanya

Data rationalization tools in SAP

I need some information with respect to data rationalization tools in SAP

I need some information with respect to SAP rationalization.

Third Party tool for sap neteraver Java/EP administration

Hi Experts,
Do we have any third Party tool for SAP Neteweave -java or Portal administration like Wily?
I am looking any tool that can generate graphical reports for System health cheack and all like Wily Interscope.
Thanks
Narpal

Hi,
I hope links like this are allowed with the new SDN rules. We use something called [Click Stream|http://www.sweetlets.com/click_stream.html].
Quite nifty little tool and not even expensive.
Regards,
Andi

Regarding Third party collabration (like corel draw design tool to SAP)

Dear all,
can anybody tell me how to integrate corel draw design tool with SAP R/3.
is there any process to call corel draw from SAP R/3. its urgent. i will be so helpfull if anybody help me for the same.
regards,
jigar t patel

u need to setup the link between the 2 systems....Try using FTP commands which are available in SAP to connect between 2 systems & then u can transfer the data either way.

Ticketing tools in SAP

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