Tier 2 network

Hi repoted a fault with my broadband on 3/7/11 was told I would call back 24hrs later no call back so called them they said it can take upto 48hrs. So i spoke to someone today who said the reason why I have not been contacted is an appointment needed to be made with me so tier 2 network could call me. He told me they book appointments in 2hr time slots ie 0800 - 1000 so I took that slot he also says that customers cannot contact this department has they con only contact customers
Is this normal procdure?

Thanks Mary,
It appears as if the configurations that are outlined on that page either
(1) assume that the subscriber / client has
EXPLICITLY configured a proxy server in their browser that points to their Tier-2/edge CE farm or
(2) the access infrastructure into the CDN (essentially edge routers) are configured with WCCP
Let me know if this is not the case, as I may be mis-reading & mis-configuring.
In my setup, the Tier-2/edge CE's are configured to
(3) listen for inbound requests on (80, 8080) and
(4) point to an upstream proxy A.B.C.D:8080
ISSUE
(5) In normal operating conditions (i.e. content IS pre-positioned), client requests are fully serviced from CDNFS on the Tier-2/edge CE's
(6) When content is not available on CDNFS (none-prepositioned), a cache miss occurs on the Tier-2/edge CE's.
(7) What is the best way to configure my Tier-2/edge CE's so that they ALWAYS query upstream proxy for content in the event of a CACHE-MISS on local CDNFS?
(8) How do I enable this ((7) above) without having to use rules on the Tier-2/edge CE's?
Thanks again,
regards,

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    I've not had any luck with the suggestions in the link either.
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    2. Tried figuring out a way I could script a mounting of the share with the terminal thinking I could then run that shell script at startup. Can't seem to get the sytax right. If I create a directory in /Volumes and mount and afp share to it, it takes on the ownership of root/wheel which I can't access in the finder and can't seem to change.
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    thanks again. if you offhand know the syntax for that, let me know

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    You have a mixture of problems here.
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    2. JRE 1.7 is not supported for use with any version of Forms on any platform. Be sure you do not have this version installed.
    3. JRE 1.6 is not supported for use with Forms 10.1.2.0.2, however is supported with 10.1.2.3 (10.1.2.0.2 + patch ID 5983622) and only with IE 8
    4. In order to use Win 7 with Forms 10 in a certified and supported manner, you must use 10.1.2.3 (meaning 10.1.2.0.2 + patch ID 5983622).
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    jpi_download_page=http://www.oracle.com/technetwork/java/javase/downloads/jre-6u27-download-440425.html
    jpi_codebase=http://javadl-esd.sun.com/update/1.6.0/jinstall-6u27-windows-i586.cab#Version=1,6,0Finally, refer to this:
    http://www.oracle.com/technetwork/middleware/ias/downloads/as-certification-r2-101202-095871.html#BABGCBHA

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