TIF attached to dispute case isn't displayed

Hi,
TIFs that are attached to a dispute case can't be displayed. PDF files works fine.
The problem already exist directly after the upload.
It doesn't seem to be an authorisation problem (Trace made, RC=0 for each check).
The TIF is uploaded correctly as it can be downloaded and displayed then by windows tools.
Are there any settings needed?
Thanks for any idea in advance
Katja

Hi Hein,
no it wasn't maintained there (table was empty up to now). I've add the tif format but it still doesn't work.
Regarding the help text this step is related to the integration with Biller direct which we do not use.
Based on the help text I've had a look in the Customizing for Records Models, Records, and Documents
(SAP NetWeaver -> SAP Web Application Server -> Basis Services -> Records Management -> Customizing for Records Models, Records, and Documents -> Register Document Formats.)
but I haven't found something helpfull there. The tif format is maintained there.
best regards
Katja

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Need to find table for dispute case attachments in service for objects

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I have a requirement where i need to find some tables which will hold details of dispute case attachments. After a dispute case is created using UDM_DISPUTE transaction, the concerned person may open that dispute case and can attach some documents/any attachments using services for objects icon at the top left corner of the screen. All i want to know is, in which table (tables related to service object) this attachment details will be stored. Even if the attachments details are stored in service objects related tables, there should be some link for this attachment and dispute case. Please let me know if any of you have some pointers and it would be highly appreciated.
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Hi a®s,
Thanks for your reply. An entry is getting created in this table SRGBTBREL whenever an attachment/URL/notes is attached to a dispute case using services for object and the link between this table and dispute case table SCMG_T_CASE_ATTR is INSTID_A. This field holds the value of CASE GUID from SCMG_T_CASE_ATTR. Now my requirement is whenever an attachment is present in a dispute case i need to set a customized checkbox present in UDM_DISPUTE screen so that when an user opens the dispute case he/she can understand some attachment is present for this case by seeing the checkbox. I found the SCMG* badi's are not helpful to set the checkbox. Please let me know if you have any idea on how to implement it.
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As with accounting documents there is an icon on the top left hand corner of the screen called "Services for object".
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Dear All
We want to attach document to dispute case. We know attachment function available when someone open the dispute case from inbox but in this way only a person who is assigned as processor can assign the document to dispute case. But if someone other than processor wants to assign any document from UDM_Dispute.
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Are you asking how to add an excel spreadsheet into a dispute or something like that?
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During the creation of dispute Case we have a requirement to Store attachments ( PDF, XLS or Word files) of customer business with Dispute case itself.
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Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
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Also help me to understand your below statement.
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we have voided a dispute case.
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Are you saying you disputed an item.
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We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
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Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
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Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
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TIF attached to dispute case isn't displayed

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