TIFF image problem

I am using an outside contractor to create some computer generated images for me. As is usual--especially for wide, exterior shots like these--the CGI part is placed onto an actual photograph. The two images are pulled into Photoshop and tweaked until they match. When the artist sends the files to me, however, the photographic background is missing. All I see in Photoshop and InDesign is the CGI "half." Curiously, when I place them in an AI file there is a background, but it is fuzzy and indistinct--like a preview file. All the files were saved as TIFF/RGB. I told him to use CMYK, but I was lucky I was getting TIFFs at all. The previous files were JPEGs! One was actually a JPEG that was enlarged in Photoshop to the resolution I wanted and saved as a Tiff.
One more thing, the renderings were created in Artlantis (a mid-level rendering program) and modified in something called "Paint Shop." All I get are what appear to be single layer TIFF/RGB files, not multi layer files. The artist insists he is sending files complete with the background.
Before I send him packing, am I missing something? Is it possible the background is there, just invisible to Adobe products? Or is it possible he forgot to link a file or some such thing when saving in "Print Shop"? Any help is very much appreciated.
MGuilfoile CS3, OS10.4.11, G5/2500

Yes, I don't remember bit order ever being a problem either. I was just trying to give my contractor every benefit of the doubt before I cut him loose. I think what he has done is not include a linked file when he makes his TIFF. Just like in Quark, ID, AI or any app that supports file linking. I'm sure it opens fine in his program. Why he does not check it with some image viewer before sending it to me is beyond me.
This person has produced beautiful work over the years, but I think he simply has gone of the rails somewhere. These are rookie mistakes he's making. The file was not zipped and I've had some associates look at it with the same results. If no one on this forum is aware of some Paint Shop quirk then I have to believe that I'm at a dead end. I'll just ask him to send the photo backgrounds to me separately and I'll create the images myself.
Thanks for the help!
MGuilfoile

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