Tiger 10.4.5: Can't Hotsync my handheld with Entourage 2004

I have a Palm Tungsten E and in the past have had no trouble hotsyncing it with my Microsoft Entourage 2004 using the Conduit Manager that came with the application. But since I upgraded my OS to 10.4.5 last week, I can no longer hotsync. If I press the hotsync button on my Palm, it just hangs. I finally have to cancel, at which point an error message tells me that "the connection could not be established."
Once, and only once, I was able to hotsync this week by launching the Conduit Manager software in my Palm folder. But I have not been able to reproduce that result when I tried again. I've also tried different USB ports, to no avail.
The Microsoft website is mum about this problem, so I don't know if anyone else has a solution? As of now, I'm stuck.
Thanks,
Chuck
iMac G5 Mac OS X (10.4.5)

Chuck- sorry, I though this was a Bluetooth problem. Anyway, I did spend some time (2 hours!) on the phone with Palm and the first thing they told me was that they were having problems with 10.4.5 and that I should download the latest version of Palm Desktop for my device. They also gave me instructions for deleting all existing PD stuff from my system (unfortunately I no longer have it- all files containing "palm", of course, plus some plists I wasn't familiar with).
I did the above and my USB sync works fine. Whether it would have worked before the reinstall but after the 10.4.5 upgrade I don't know.
You might try a reinstall of Palm Desktop, and if that doesn't work email Palm for the clean install procedure.
Good luck.

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Message Edited by lkpolovchik on 08-14-2008 06:04 AM

This is what i got from chatsupport.palm.com
Steve_Lloyd(Thu Aug 14 14:17:01 PDT 2008)>I have recently changed jobs. At my old job, I synced at my workstation for media, memos and tasks, and used the sync button in Versa Mail for mail, contacts and calendar. Now I want my USB sync to sync all.
analyst Zane has entered room
Zane(Thu Aug 14 14:24:36 PDT 2008)>Hello Steve_Lloyd, Thank you for contacting Palm Technical Support. My name is Zane. How may I help you?
Zane(Thu Aug 14 14:25:46 PDT 2008)>I understand that you are unable to Sync Calender and Contacts.
Steve_Lloyd(Thu Aug 14 14:26:23 PDT 2008)>when I set up versa mail, I think there was something i did to prevent desktop sync of contacts and calendar.
Steve_Lloyd(Thu Aug 14 14:26:34 PDT 2008)>now i want to reverse that
Zane(Thu Aug 14 14:27:09 PDT 2008)>Okay.
Zane(Thu Aug 14 14:27:17 PDT 2008)>Can you confirm me, the make and model of your device?
Steve_Lloyd(Thu Aug 14 14:27:31 PDT 2008)>palm treo 755p
Zane(Thu Aug 14 14:28:07 PDT 2008)>What is the carrier you are using?
Steve_Lloyd(Thu Aug 14 14:28:13 PDT 2008)>sprint
Zane(Thu Aug 14 14:28:49 PDT 2008)>Do you have work email account?
Steve_Lloyd(Thu Aug 14 14:29:01 PDT 2008)>yes
Zane(Thu Aug 14 14:29:20 PDT 2008)>I will explain you the cause of issue.
Zane(Thu Aug 14 14:30:57 PDT 2008)>Setting up an Exchange Active Sync (EAS) account on your Smartphone lets you sync your Calendar, Contacts, and Email over the air.
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Steve_Lloyd(Thu Aug 14 14:33:54 PDT 2008)>actually,that is what i want, because the over the air mail sync is my old work e-mail
Steve_Lloyd(Thu Aug 14 14:34:47 PDT 2008)>so, if I just delete my activesync account from versa mail, the ability for the contacts and calendar to come back will happen automatically?
Zane(Thu Aug 14 14:36:00 PDT 2008)>Yes, once you delete the Exchange Active Sync account, you can successfully HotSync Contacts and Calender.
Steve_Lloyd(Thu Aug 14 14:36:09 PDT 2008)>Thank you.
Steve_Lloyd(Thu Aug 14 14:47:09 PDT 2008)> Now they are in there, but say "do nothing"
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Tiger 10.4.5: Can't Hotsync my handheld with Entourage 2004

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