Tiger not seeing a Windows network

I cannot see our Windows network in my finder. I also am unable to connect thru the smb. I've researched for weeks online, also went to the genius bar and they could not help me. I paid so much for the AppleCare, there HAS to be a way to get help with this, but I can't find any online. I thought from what I read that OSX with Tiger can see any network connected. I am plugged in via ethernet. What to do?
thanks

Without more information about your network setup, answering your question may not be possible with one response, but a little troubleshooting should help.
Can your Mac see anything at all on the network (a printer or another Mac?) or access the Internet? What IP address does your Mac have on the network? Is it something like 192.168.xxx.xxx or more like 169.254.xxx.xxx? If it's like the latter, then your Mac is not seeing your network.
If you open the Directory Access application found inside the /Applications/Utilities folder, do you have SMB enabled?
Mac OS X can see a few types of networks but not all types of networks. It should, however, see a Windows network if it is properly configured.
Hope this helps! bill
1 GHz Powerbook G4   Mac OS X (10.4.5)  

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