Time Capsule 2TB 2013 won't connect to the internet
I recently got a new MBA (2013) and a 2TB TC with it. The TC can not connect to the internet. I have a basic motorolla router and my ISP is COX.
I can utilize the Time Machine functionality just fine and even managed to back up my system, however, the TC itself just wont connect to the internet. I have tried to reset the TC and even attemped a factory reset with no avail. Any suggestions??
Thank you.
Is the modem a router.. ?
If not the modem has to be power cycled.. for cable the off time can be 5min or might be longer 20min or so.. make sure the TC is in router mode.. (DHCP and NAT) and can get the public IP on the WAN interface.. if not please post screenshots of the setup and results of the connection. WAN ip in particular.
Similar Messages
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Replacing an Airport Express with a Time Capsule but it won't connect to the internet.
Hello, I hope somebody can help.
I am trying to replace an Airport Express with a 2TB Time Capsule but it won't connect to the internet, via an ADSL modem.
I have tried everything I can think of, powering down all devices, re-setting all devices, but nothing seems to solve the problem.
When I first tried to set up the Time Capsule, there was an option to replace the Airport Express using the same settings.
But there were repeated error messages of 'No DNS Servers' and 'PPPoE server couldn't be found'.
I also had messages that the password for PPPoE wasn't correct, but when I plug the Airport Express back in again, everything works fine.
What could the problem be?99% of issues with authentication are wrong password or wrong username.. eg it can be strange like the user name is missing the domain.. whereas the Airport Express works fine without it.
Ring your ISP and make doubly sure you have exactly the correct username and password.
If it still doesn't work, put the adsl modem back into router mode and try it again directly on the modem.. if it works ok on the modem but fails on the TC that is possible and can be caused by pppoe client using incorrect authentication type, CHAP or PAP which the TC does not allow you to select AFAIK.. some ISP do not give enough time to get the router to switch on auto to the correct authentication method.
In the end run the modem as router and bridge the TC. It will work just as well for most installations in bridge as the modem in bridge. -
Just had a new hard drive for my iMac and reloaded all my stuff via time capsule, all works fine apart from Safari which won't connect to internet. Airport is connected but each time Safari comes back saying there is no connection....any help gratefully recieved.
So you have the apple rotuer called a time capsule and you have complete the frist time machine back up? but there is not internet access ?
If so.
Opem airport utiltiy on your Comptuer :
What is the IP ? > if its 169.254.xx.xx > its a self assigned
Try power cycling the Internet source for up to 1 mintue and make sure all the lights turn off.
In Airport Utility Version 5.5.3 / 5.6.1
Gi > Intenret > conncetiong sharing > Is it off bridge mode change it to share a public Ip address
In airport Utility version 6.0/6.1
Edit > network > rotuer mode : Should be DHCP and NAT unless you use PPPoE to conecnt to the internet then this is automatically invoked. -
I purchased a new Time Capsule (2TB - 2013), and I would like to use my old Time Capsule to extend the range of my wireless network. I can't get them to communicate. Any ideas?
You need to use the airport utility on a computer.
If you use v6 utility it is fairly easy and straight forward.
The trick is to place the old TC in the same room as the new one.
Do a full factory reset and then you can just go through the utility to extend wireless network.
I did one post with all the pictures.
https://discussions.apple.com/message/24161378#24161378
If you have issues just ask.
Then you can place the old TC about half way between the new TC and the clients would want to connect.. the half way point is not distance but wireless signal levels.
You can pick that up by using the wireless diagnostics in a mac laptop and walking around to pick up the signals.
This is for extend wireless.. if you want roaming network it is entirely different. That means they are plugged together with ethernet.
Tell us if you mean roaming not wireless extend. -
My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?
Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again -
my macbook pro is connected to internet via my time capsule but my iPad and iPhone won't. it shows wifi connection to the time capsule but when i go on to the internet on the iPad or iPhone, it comes up with network error. can anyone help?
This can be caused by a number of issues.
Was everything working and then suddenly stopped??
Or is this a new clean setup and has never worked.
Do you have a cable modem which is not a router and the TC setup in bridge? That will cause it. The TC must be in router mode, ie dhcp and nat.
Check the IP the MBP gets including dns and gateway..
Then check the ipad/iphone.. post what IP dns and gateway (router in applespeak) they get. -
I recently purchased a brand new Airport Time Capsule 2TB. I already am using the previous generation time capsule to back up all my computers data. May I ask how can I complement the usage with my new time capsule?
By default your new Time Capsule will broadcast an unsecured wireless network with a network name of something like: Apple Network NNNNNN
Most likely your iMacs will be connected to the wireless network created by the Virgin Media router. However, both should see the Apple Network under the AirPort icon's drop-down menu as another wireless network that they can connect to. Is this not the case? -
My MacBook Pro won't connect to the Internet via wifi but it worked fine on ethernet cord...I tried running diagnostic but it didn't work:(((( it happen every time if I restart the modem and/or router.. Any idea how to fix this?
Hello Rattisate,
Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro. I would be concerned about this too. You can find information on how to troubleshoot this in the following article:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
My airport extreme shows a green light, but won't connect to the internet.
I have an airport extreme, and it stopped working one day, so I reseted it and it's not connecting to the internet now. It's showing a green light, however, it won't connect to the internet. I live in an apartment complex, so I don't have a cable modem. The router is directly connected to the wall via ethernet. I had the ports checked by connecting the ethernet cord directly to the computer, and the internet is working fine. I tried resetting the router, but it still doesn't connect.
Your problem is typical Yosemite network.. just reboot the Time Capsule.. no luck reboot the network.. do a restart in correct order.. modem.. wait 2min.. TC .. wait 2min.. clients.
No luck then do a full reset of the TC and setup in a way that Yosemite can cope with.
Start from a factory reset. No files are lost on the hard disk doing this.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 for basestation and TCwifi wireless name.
If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.
2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.
Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/
Same thing applies to the Airport Extreme or the Express if used as router.. just replace TC in the instructions with AE. -
My iPod Touch 2nd generation won't connect to the Internet
After restoring my iPod Touch 2nd gen to factory settings because that's what iTunes advised me to do after doing the iTunes update a week ago, my iPod won't connect to the internet anymore. I was able to connect to our wifi but it won't go to any website, to iTunes, etc. I'm 100% sure the problem isn't our wifi because I'm using it right now with my laptop so it's not the wireless problem. Before restoring my iPod to factory settings iti has always worked and I never had a problem connecting it. I tried restoring it again but it still didn't work. I already also reset our router but still no luck. I wish someone could help me asap!! Thank you.
You can try:
- reset:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Power off an then backon your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections -
My iPhone 5 won't connect to the Internet.
I have a factory unlocked iPhone 5, and I had my regular-sized SIM cut to fit the iPhone 5, since the nano SIM is not available yet in my country (Venezuela). The SIM works, I get messages, calls, etc. But it won't connect to the internet unless I'm on wi-fi. I've tried in different places, with full 3G signal, but it doesn't work. The weird thing about this is that I get Whatsapp messages (and I can send them as well), I get notifications from Instagram and Twitter, but it won't let me, say, enter my Twitter profile, or load Instagram pictures. It won't load any kind of internet content, neither with Safari nor Chrome.
The phone (or rather iOS 6) doesn't seem to have any option to edit the APN, so I researched a bit and found the iPhone Configuration Utility. I used it a couple of months before with an iPhone 3G to set an APN and it worked. Only this time, it wouldn't let me create and install a new profile on the iPhone 5. It would let me install the old profile I had for the Iphone 3G, which had the same APN settings I was trying to use now (both from the same carrier) but it didn't fix the internet issue. I also tried the Unlockit method, but it didn't work either.
What bothers me is that I've seen in a few websites screencaps of the Mobile Data screen, and it shows an option to configurate the APN settings in the phone itself, but mine's missing it.
I'd really appreciate if you could help me out, or at least give me a hint of what could be causing this. I've tried almost everything, and I've read a lot of posts here, but I haven't found anything useful. Thanks in advance.In addition to what ChrisJ4203 said about cellular data, check your carriers website, it may need you to enter APN settings to allow internet access over cellular.
Also does normal telephone calling & SMS work? Disable wifi to avoid using iMessage as a test. If the SIM is damaged or blocked etc it may not work with cellular data, does the phone give you any error messages when powering on?
Another thing to try is to back up to iTunes & check for updates to iOS - sometimes a carrier update can restore the cellular network settings. -
Itunes 8 won't connect to the internet. Connection is live
I recently upgraded to version 8 and now it won't connect to the internet. I ran diagnostics and my connection is ok but itunes won't connect. It says that the connection timed out but it pops that message up instantly so it doesn't even have a chance to connect or time out. Any help? I don't want to have to lose all my settings by uninstalling if I don't have to.
The #1 cluprit for no iTunes store connection after an upgrade is Norton.
Even though iTunes shows as being allowed in Norton, it really isn't for reasons we do not know. You have to go into Norton settings, take iTunes out, and put it back in the list. Also iTunes Helper. There are hundreds of posts about this in the itunes store forums.
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us -
WRT54G won't connect to the Internet
I'm hooking up a new router, a WRT54G, version 6. During setup, it won't let me connect to the Internet. I get to the part where I change the admin password, and each time I try to connect, I get a message that tells me that my cable/dsl router won't connect to the internet, to unplug and try it again. I do that, but it never works.
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My iPod 8GB won't connect to the internet.
My iPod won't connect to the internet. It says I'm connected to my Wi-Fi connection, but when I try go on Safari it says I'm not connected to the internet. I resetted my iPod and my modem but it didn't help. I tried everything to get it working, but nothing seems to work. Help please?!
Assuming other devices successfully connect to the internet via wifi:
- Reset the iPod. Nothing is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Resset network settings: Settings>General>Reset>Reset Network Settings
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My ipod's apps won't connect to the internet.
the apps on my ipod touch 5 won't connect to the internet anymore, even apps from apple like the appstore. only safari works, but with some sites it says there is no safe connection(like with twitter). but it does work with google
how can i get rid of this problem?
my ipod runs 7.0.2 and i checked for software updates, there were none. i also checked for app updates but as i said the app store doesn't connect with the internet either.Does it have this problem wehn connect to another network?
Did the iOS device connect OK before to this network?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
look at the setting for the fouter, mayne those sites are being blocked.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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