Time Capsule and Bell Fibe

I just purchased a TIme Capsule yesterday but haven't been able to get it to connected. After spending almost an hour on the phone with Apple Support, she told me that the TC may be faulty and to exchange it for a new one. However, after reading things here, I believe that I just have to connect it in "bridge" mode. The problem is that I have no idea what "bridge" mode is and apparently neither did the person I spoke to because this didn't come up during our conversation.
Basically what is happening is when I plug the TC into the fibe modem and try to connect, it can't find the TC. We did a factory reset and and suddenly the TC appears but it can't connect. I get a flashing amber light and can't go any further.
Can anyone walk me through the steps?
Thanks!
Tania

There are a number of issues with fibre connections that can crop up. Sometimes the TC will not work in this setup. It is not faulty.. it is just not suitable.
But everything depends on what hardware you already have and what it does.
If the fibre to ethernet converter is just that, then the TC has to be a router. But if the converter also includes a router then the TC has to be bridged.
Before you purchased the TC, how was the fibre connected to your network.. or did you have just one computer plugged into it??
If you are currently running a single computer plugged into the fibre.. please open the network preferences and check the actual values ..
I would like you to post them.. a copy and paste or a screen shot.
I would then like you to plug in the TC by ethernet to WAN port..
And I want you to do a few screenshots of the WAN (internet interface) so I can see what IP you are getting along with gateway and dns address.
Failure to get the correct address and it won't work. Bridge will not work if the fibre is just a single IP connection.
It might help if you give the exact model of any hardware you are supplied by Bell.. look on the bottom labels for the exact model and version info.. please supply that. Do you get Phone and TV via this box??

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