Time capsule and time machine keep disconnecting

My Time Machine keeps losing connection to my Time Capsule and dropping it's wireless internet connection. The internet comes back, but when I click on the Time Machine settings and open Airport Utility, it shows the internet connection as Green, but it never finds the Time Capsule.
A. How do I get it to reconnect.
B. What is causing it to disconnect?
I have an iMac (Intel) with OS 10.7.5. I have Time Machine setup to backup my iMac wirelessly to a Time Capsule. I also have a cable modem providing wireless access. The Time Capsule is setup in Bridge Mode.
Thanks in advance!
John

Hi John, let's see if we can stop the disconnect.
Though all of these steps may or may not be needed, I'm including them all.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
10.4 instructions...
Is that Interface dragged to the top of Network>Show:>Network Port Configurations.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
If that doesn't work try changing channels on your Router.

Similar Messages

Time Capsule and time machine with third party router

Hi,
This is the first time I use this site.
I have over three years old Mackbook.
APP has expired.
Now I want to know how to set up time capsule in a new environment.
I moved from Australian and Singapore.
I was using Time Capsule and Airport Extreme in Australia.
I have moved to Singapore.
I am using router provided by Singtell(Singapore Telecommunication). I do not have an Airport Extreme anymore. My housemate and I are using wireless internet-sharing. Needless to say that internet provider is SingTell.
Now I would like to know how to use time capsule and time machine with the network created with a router provided by SingTell.
What I did so far is;
Connected the time capsule to the power point.
Orange lamp lit and flashed for a few second and stop. Orange lamp stayed on.
Apple Utility does not recognise Time Capsule.
I prefer to use it wirelessly.
There are only two USB cable ports installed.
One is used to synchronize iPhone.
Other is used for a printer.
but if it is not possible, wired would be OK.
MacBook 13 inch 2.0 GH Late 2006
I hope that someone able to give me an answer for this.
Cheers,
morepubholidays

In this case the apple support people reveal a truly poor understanding.
You must bridge something.. you either bridge the TC.. which 90% of people do.. or you bridge the dsl router.. which some people do manage to do.. You will have to look that up for your modem and check with verizon if they support pppoe authentication.
IMHO just bridge the TC as you were told not to do.. as they are simply wrong about that.
If you already tried this and it didn't work.. try again.. it is the correct approach.
You have no choice. But this time let me suggest you do it using the 5.6 airport utility.. as the apple toyland v6 airport utility is likely half your trouble.
So here is how to get the utility into your computer.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0
Then open the manual setup on the 5.6 utility.. go to internet tab. Connection sharing.. off bridged mode.
Select this and update..
Then all your IP addresses will be wrong.. I suspect this is where things are going wrong.. and messing you up.
Once the TC is bridged.. turn off everything and restart.. in correct order.. modem.. TC.. client computers etc. 2min gap between each.

What's the difference between time capsule and time machine?

What is the difference between time capsule and time machine?

See Using Time Machine with a Time Capsule.

2TB Time Capsule and Time Machine on Snow Leopard 10.6.1 slooooooow

I have a 2TB Time Capsule on a 100Mps LAN that is shared by my Mac Pro and an iMac G5. No USB devices are connected to the Time Capsule. The Time Capsule and both computers are connected to the LAN through a LinkSys 8-port Cable/Router/DHCP.
While in Time Machine (about 30 backup folders) looking for a file to restore, it takes 2-5 minutes for Time Machine to change between backups. The time line on the right responds extremely slowly.
Whether or not the iMac is backing up has no effect.
Is this normal?
Thank you,
Don

See: http://www.codedifferent.com/2009/09/02/howto-reactivate-your-kyocera-printer-un der-mac-os-x-snow-leopard/
We have a KM-2550 and this solved it. HTH.

Reinstall my harddrive from Time Capsule and Time Machine but it do not finish. It tries to reinstall documents but it do not go further than aprox 3% of the data. What can/should I do?

I have tried to reinstall my harddrive after harddrive switch from Apple. Wien I try to install the harddrive fr.o.m. My Time Capsule thru Time Machine it starten god but suddenly it stoped and aprox. 3% of documents are installed. Now nothing happens. Wahl can/should I do?

The backup could be corrupted .. try using the disk utility to verify and to fix it.
See A5 http://pondini.org/TM/Troubleshooting.html
You can also try restoring the whole backup to an external drive.
Pondini has a number of methods listed here.
Q14-17 http://pondini.org/TM/FAQ.html
Do not restore by wireless connection.. isolate the TC and use ethernet only.

Time Capsule and Time Machine can't back up

Time Machine can't backup my Mac Book Pro with Time Capsule and show me a window with this error: "Time Machine could not complete the backup. The backup disk image "/Volumes/German-Time Capsule/German's MacBookPro_001f5be7ffd1.sparsebundle" could not be accessed (error-1)"
I can't back up and I can't access to my old backups via Time Machine.
What can I do to solve this problem. Here in Argentina, nobody at Apple knows what to do with this problem.

The best guide to Time Machine and the Time Capsule on the internet is linked at the Time Capsule main forum page.
You can also click here to locate Pondini's Using Time Machine with a Time Capsule.

Time Capsule and Time Machine

I have installed a 2T Time Capsule and want to set up Time Machine. I am asked to enter the name and password of the server "(name of Time Capsule)" but no combination of names and passwords works. What name does it want?
Also I want to extend my network using an Airport Express but the Time Capsule and the Express will not come up on Airport Utilities at the same time. Should they work together?

alunthom wrote:
I have installed a 2T Time Capsule and want to set up Time Machine. I am asked to enter the name and password of the server "(name of Time Capsule)" but no combination of names and passwords works. What name does it want?
Launch AirPort Utility and do a "Manual Setup". Select the "Disks" pane and click on the "File Sharing" view. That's where you declare how that disk will be accessed.
Also I want to extend my network using an Airport Express but the Time Capsule and the Express will not come up on Airport Utilities at the same time. Should they work together?
I've had similar trouble with that in the past. It's required multiple resets and sometimes selecting the Express from the AirPort menu. One thing I've never tried that might help you would be to connect to the Express via Ethernet during the configuration process.
Be sure to set the Time Capsule to "Allow this network to be extended" and be sure to use the identical settings for network name, security type, and password on both units.

Time Capsule and Time Machine through Ethernete

Hello I hope that someone can help me in this problem that I'm having with the configuration of my Time Capsule.
Topology:
TC --- (WAN) --- Router --- AP --- MBP
|
+--- (DSL) --- INTERNET
where;
TC - Time Capsule
WAN - WAN interface on the Time Capsule
AP - Access Point
MBP - Macbook Pro
The ip addresses are:
TC - 192.168.2.2
Router connected to the TC - 192.168.2.1
Router connected to the AP - 192.168.1.1
MBP - 192.168.1.23
DSL - public ip address
This is how I connected the TC and this is how is connected my network in my home/office...
I configured the Time Capsule to be my backup device through the internet (mobile me) and with my local wireless network.
The problem:
I don't know why I can't get connected to the TC using the Time Machine application, I can reach it through ping or through the configuration assistance of the AirPort Utility...
If I want to configure it this is what I do:
* Open AirPort Utility
* Go to File - Configure Other and then type the ip address 192.168.2.2 and the password that I configured.
With these steps I'm able to get the information of the TC.
BTW the TC is in green and the AirPort in the TC is off...
The problem is that every time that I open the Time Machine app it asks me about "Select Backup Disk" so I click over there, then I click over "Set Up Time Capsule" and opens AirPort utility so if I try to get the TC I can't reach it, it stuck in RESCAN!!!
I have no idea what to do or how to set up or connect the devices.
Thanks a lot and I hope that someone can help me!!!

Tesserax,
No problem with the questions... I'm more than glad that you help me with this problem...
Regarding what you asked let me answer:
o With the TC connected directly to the Cisco router by Ethernet, do you have the TC reconfigured as a bridge? (ref: AirPort Utility > Select the TC > Manual Setup > Internet > Internet Connection > Connection Sharing = Off (Bridge Mode))
- Yes... It's already configured as Bridge mode in the internet connection...
o Do you have the TC configured with a static Private IP address provided by the Cisco's DHCP Server service? ... and is that static IP address the 192.168.2.2 you mentioned?
- Yes. I already configured the static IP address as 192.168.2.2
If you have more questions please let me know, I want you to have my complete picture of the diagram
Let me share you this next link: http://dl.dropbox.com/u/5594932/TimeCapsuleProblem.doc
Also let me share you this diagram: http://dl.dropbox.com/u/5594932/Diagrama%20LAN%20INTERNET.pdf
Is a dropbox document that I uploaded so you can see the screenshots in the Time Capsule. Hope this can help better!!!
Thanks again!!!
Message was edited by: pabloshi

Time capsule and Time Machine just says "preparing"

I just bought Time Capsule and ran my first Time Machine backup.
It took three trys before it completed a backup.
Now when it goes to back up it either says "preparing" for a very long time. Or it says it can't find the back up drive.
Can anyone advise a fix for me?

ebiest wrote:
this sounds hopeful. How do I delete the sparsebundle file?
I wouldn't do that; it's a better idea to securely erase the TC via the Manual Configuration in Airport Utility.
In fact, I'm about to do that now; my backups from my MBP + another MB here were fine. After missing 3-4 days of backing up, I manually initiated one & it's just sitting on Preparing To Backup for over 20 minutes (on my third attempt).
I'm gonna let it rip through a secure erase tonight (a 1 TB Time Capsule (TC) can take a WHILE to secure erase. Remember; when you secure erase, it automatically adds necessary hidden files in the TC root) & backup my 170GB worth of junk (lol) tomorow night.
I just pray I don't loose my notebook between then

Time Capsule and Time machine hangs my mac

I read through the first 20 pages to see if anybody else was having similar issues but then gave up so apologies if this is repeated.
OK here goes. I bought a TC 1 TB plugged it in, worked no problem and did so for ages. None of the problems mentioned by other people.
Recently I had a backup fail. At the time I had installed time machine editor some time previously and set it to back up once a day which it had been doing with no issues for weeks.
Reading the help topics I re-selected the TC in TM and off it went preparing - backup failed. Restarted both Mac and TC and tried again. This time it started the backup got to about 70GB and hung my mac - nothing worked had to hold the power button on the mac to get it to restart.
Plugged my mac directly into the TC to get a GB connection. Deleted the TC drive and reselected it. 70 (ish) GB failed and hung my machine. Checked the logs found the same file failing, excluded it from backups, deleted the drive started again - 70 ish GB failed again hung machine.
Rand apple support, was asked to do a few things. First hard reset the TC, second check permissions and repair on the mac hard drive. Third re-index the mac HD - then delete the TC drive and start again. 70 GB mac hung - warning server disconnect - backup failed.
Restarted TC and Mac, deleted TC drive, start again, 70 GB fail.
Now, the only thing that is going through my mind and im reaching here a bit is that about the time I started having problems was the same time I bought the new expansion to a game - World of Warcraft. I do play this daily and have been during the backups, I have been keeping an eye on the backups while playing and although they do appear to stop incrementing the machine is fine until I try to exit WoW. When I do the machine hangs (only does this when TM is running).
I am running out of ideas now, seem to have tried everything backups constantly failing at around the 70GB mark no more files needing to be excluded, the errors seem to be losing connection to TC server.

I ended up with a few days of talking to Apple support about this and here is how it went and this is what we tried.
Managed to get the TM to backup a full backup. The next backup failed and after that could not mount the bundle.
Deleted the drive started again, hung around 80% - same problem.
Deleted and renamed the drive - this seemed to work and full backup completed. Next backup failed.
Removed all of the 'offending' items from backup - i.e. pretty much anything that had ever been mentioned in a support forum, e.g. parallels drives, Aperture loads of stuff - no difference.
Complete reset on old time capsule - held reset button for 20 seconds while plugging power in. Deleted and renamed the old drive. Re-installed the firmware.
I excluded almost everything on the mac hard drive to make for a quick backup. It backed up fine but failed on next backup at which point the sparse bundle could no longer be mounted.
Apple still thought the problem was not the TC but something it was trying to backup.
Re-installed OSX. Removed everything from backup - i.e. excluded everything so it had nothing to backup. Then gave it 1 file to backup.
Backed up fine then failed at next backup.
Apple sent me a new replacement TC - removed everything (except parallels drive) from exclusions - plugged it in selected it as destination has been working fine ever since.
Now, Apple sent me the replacement with a not saying do not return old faulty equipment. So I got a new shiny replacement and my problem is solved.... however I am a curious sort and cannot figure out what is wrong with the old one. Its network is fine, I can use the drive as an external drive no problem (i.e. plug it in and mount the drive by connecting to server) but TM fails if I try to use it for TM backups.
The machine is a NAS, what I am trying to figure out is where is the NAS software held? is this part of the build of the harddrive or part of the firmware?
The reason I ask is, you cannot reformat a TC, only delete the network drive you create with various setting for secure delete. BUT, if you look at a TC drive it is NOT the full size of the drive within the TC. Also, there are at least 3 partitions on the drive, So I assume that the other 2 are the NAS side of things. My opinion is that one or both of the NAS partitions is corrupt, but we have no method of rebuilding these and no method of reformatting the entire disk.
I have read that you can remove the TC drive and reformat it using disk utility, but what happens when you put it back in? is it still a TC? does it still have the TC NAS functionality?
What I think is missing here is something in Airport utility that allows you to rebuild a TC from scratch. I assume the reason it isnt there is to ensure that people can't build their own TC's and have to buy Apple's, but surely Apple could build this into Airport utility so that it recognises a genuine TC and allows a re-build and/or re-format?
I am going to continue messing with the old one, to see if it can be fixed, if not it will either become the most expensive airport extreme I won or at least a Network attached disk for my PC's.

My network, based on modem, wifi router (Airport Extreme),Time Capsule and Airport Express simply disconnects with all the lights green on the modem and Extreme, but the other components offline, 5 or so times per day. I suspect the Extreme.

I have a Cisco System3 modem, feeding an Airport Extreme, which connects wirelessly a Timecapsules and an Airport Express both of which extend the network, ie send out more WiFi signal. The system worked well for a long time, say a year and a half and then it started dropping out. All the lights on the modem and airport Extreme stay green, but the other two components are blinking yellow. I've tried limiting the channels, but there are few sources in my neighborhood. I have tried resetting the Extreme which worked for a week and now it's back to its random disconnect behavior. I have read some of these blogs and no one seems to know what to do, especially not Apple. Do I just get another router or what? What do I lose if I use a non Apple router and what would you suggest?

Welcome to the discussion area, Junkcanoe!
I don't have a setup like yours, but might be able to offer some assistance.
Basically I have two jacks, a TC and an AE and I'd like to create a roaming network. Both of them are set to bridge mode with the same SSID, WPA2 security, same password, etc.
This would be the normal way to set up a roaming network, but the wild card here is that we don't know anything about how the main router that supplies the ethernet connections (valid IP addresses) to the condos might be configured.
For example, most apartments, hotels, etc that provide ethernet jacks usually limit the number of devices that can connect to each jack. Hotels tend to limit this to one or two devices. I counted six devices that you say will work properly plus a few more. Since you have two separate ethernet jacks, you may be looking at a situation where each jack is allocated a total of 4 devices, or valid IP addresses.
The bottom line here is that we won't be able to make much progress until we know more how the main router there has been configured. Is it possible for you to ask the complex manager (who will probably need to ask the IT guy) how many devices are allowed to connect per ethernet jack? Another way to ask the same question is how may valid IP addresses will each ethernet jack allow?
If you can, could I ask you to perform an experiment? Rather than have both the AirPort Extreme and Time Capsule each connect to a separate ethernet jack, can you temporarily move one device near the other and connect them together using an ethernet cable? (Or, use a long ethernet cable if you don't want to move either device) LAN <-> port on one to LAN <-> port on the other. In other words, you'll only be using one of the ethernet ports in the condo for this experiment.
Any difference in performance or number of devices allowed to connect?
Message was edited by: Bob Timmons

Time Capsule and Time Machine: How can I force Ethernet Connection for the first backup ?

Hi,
How can I force the Time Capsule - Time Machine Couple to communicate via an Ethernet cable for the initial backup without changing the wi-fi configuration of the Time Capsule?
I do not want to change the wi-fi configuration of the TC because it appeared that I was not able to restaure it proprerly after a first "ethernet backup".
Please note that I do not want to use my TC to extend my wi-fi network nor create a new one. But, when I disable the wi-fi on the TC, as I want to restaure it, I only can see "expend" or "create a network" options within the wirless config page of AirPort Utlity; "Connect to a network" is not shown in the list!
Thx a lot for your attention,
François
MBP 15' mid-2010
OS X 10.8.2 (12C54)
Time Capsule end-2011 (2TB - v7.6.1)

You MUST change the TC mode to something other than join a wireless network.. because in that mode, TC turns off the ethernet ports.
The join a wireless network is hidden option because apple do not support it and it works poorly.
You can access it by holding down the option key.
You can also save the current settings and restore them after you finish the ethernet backup.
Please note using join means double hop wireless and your TC data speed to the Mac will be extremely slow.. this will also affect your other internet connections and any other computers on the wireless network as it will use most of the capacity for much longer period than directly connecting to the TC.
Basically that is why Apple do not support it.. it is lousy way to work a TC in a network.

Time Capsule & Airport Express (AX keeps disconnecting)

Hello! I added an Airport Express (AX) to the mix in July of this year so that my blu-ray player could access the internet. Everything works fine most of the time but the AX will periodically not have a connection and be blinking Amber until I reboot it (at least twice I've literally had to connect my MacBook to the thing and completely reset it because a reboot did not work). Here's my setup:
The Time Capsule is connected directly to my cable modem. The TC was purchased April 2008. I use the WPA/WPA2 (TKIP) encryption level, have a closed network, and have set it up to be the Main for a WDS network. The AX is the Remote in the WDS network. The only thing I changed when I got the AX was configuring everything for a WDS network.
We have four computers (Mac Pro & iMac and two MacBooks) and two iPhones, all of which connect to the TC without issue (via ethernet and/or wireless). Both the TC and the AX are running the latest firmware and all four computers are running the latest versions of Snow Leopard.
After having to reset the AX several times, I've wondered if it has anything to do with the WPA group key timeout. Neither of the device's logs give me a clue as to why it won't stay connected but I've incremented the WPA group key timeout setting to 30 days (I've toggled it up and down over the last couple of months for testing purposes) and now the AX works fine for about 30 days or so and then I have to reboot it. I've also tried changing the channel.
Since it works fine during the interim, I don't believe there's an interference problem (there are no concrete walls or appliances between them).
Any ideas? Thank you!

Thanks for the reply!
I actually did set it all up with the "Wireless Mode" setting as "Participate in a WDS network" instead of extending it. I don't recall now why I went that route. Perhaps I had trouble getting the "extend a network" feature working (I remember it was a bear getting the two working together).
I checked and, yes, the AX is "n" capable. I also noticed the radio mode on both devices show only "802.11b/g compatible" as an option. Is this because of WDS?
Would you have quick instructions on how to just extend the network and still keep my security settings intact? The other issue I have yet to tackle is that bandwidth tests over the TC wireless show way slower download speeds than upload but ethernet is very fast (and we see the result in games like World of Warcraft). I don't remember this being the case before but I can't remember the last time I tested it. I know that speed will be impacted with higher encryption and the use of firewalls, etc., but it shouldn't be as slow as it is.
Thanks, again, for all your help!

How does time capsule and Time machine save data?

So I have an iMac with a 1tb drive (about 200gigs used) and a laptop with a 320gig drive (about 180gigs used). My airport extreme is crapping out, so I thought I would upgrade to a time capsule.
I haven't used time machine, but I recently read that Time Machine takes a complete snap shot of the HDD. So even though I have 800gigs free on my imac, it will still take up 1tb on the time capsule. I was hoping to back up both on the time machine. (Well aware that I will eventually run out of space).
Is this correct? or will I be able to back up both on the Time Capsule?

I haven't used time machine, but I recently read that Time Machine takes a complete snap shot of the HDD. So even though I have 800gigs free on my imac, it will still take up 1tb on the time capsule. I was hoping to back up both on the time machine.
I believe Time Machine (TM) will only back up the data portion of your 1 TB drive, not the free space, as TM is not a disk cloning utility. So if you, in your example, only have 200 GB of data on your drive, the first TM backup will only be approximately 200 GB is size. So you should be able to back up both Macs using TM to the Time Capsule.
You may find the following Apple Discussions post helpful: How big of an External Hard drive should I get?

Time capsule and time machine - permanently deleting files to make space

This may have an obvious answer - I recently bough TC and set up TM. Since TM backsups everything, what do I do if I want to delete a file forever, and never want it to be backed up in TM and take up space in TC? thanks

How are you trying to access these "old" files? That is are you trying to access them through Time Machine or directly from the Time Capsule using the Finder?

Time capsule and time machine keep disconnecting

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