Time Capsule connection problem

Hello, since three days ago i have been unable to make a backup because I have a connection problem to find the backup disk. The message that I get is: " Check the server name or IP address, and then try again. If you continue to have problems, contact your system administrator". It is weird because when i run the airport utility it shows a green ligth on my time capsule device and also the time capsule hardware has the green ligth. Furthermore I use the device as a router and my network is working fine (Internet, wireless printing HP-envy).
Any ideas on how to fix the issue?

Try just restarting the TC.. this is a Lion plus 7.6 firmware issue.. maybe the new 7.6.1 will help.
If that does not work reset the TC and redo its setup.

Similar Messages

  • Time capsule connection problem  -6753 error

    We have a problem connecting to a time capsule, we are connecting via ethernet, we can connect if we disconnect power and restart, we can connect for around 2 minutes then the connection is dropped every single time.
    With an error code of -6753, now if apple have taken the time to create an error code, then surely somebody at apple can tell us what this error code means..?.
    Anyone else having similar problems and anyone know of a fix.
    We have effectively have 1TB of useless desk decoration in our office..!!
    We have tried two hardware resets, removed harddrive and did a full diagnostic test, upgraded and downgraded the firmware to check that it wasnt that.
    Disabled automativ time updates, disabled wireless, disabled DHCP, manually set an ip address, and not using IPV6....!!!!
    still does the same thing, comes to life with initial power up, then two minutes later just refuses to connect, this is with both airport software and network file access..!!
    answers on a postcard please...!!!!! Come apple techs, someone give us an answer as this seems to be a common problem, what does that error code mean...?

    We have a problem connecting to a time capsule, we are connecting via ethernet, we can connect if we disconnect power and restart, we can connect for around 2 minutes then the connection is dropped every single time.
    With an error code of -6753, now if apple have taken the time to create an error code, then surely somebody at apple can tell us what this error code means..?.
    Anyone else having similar problems and anyone know of a fix.
    We have effectively have 1TB of useless desk decoration in our office..!!
    We have tried two hardware resets, removed harddrive and did a full diagnostic test, upgraded and downgraded the firmware to check that it wasnt that.
    Disabled automativ time updates, disabled wireless, disabled DHCP, manually set an ip address, and not using IPV6....!!!!
    still does the same thing, comes to life with initial power up, then two minutes later just refuses to connect, this is with both airport software and network file access..!!
    answers on a postcard please...!!!!! Come apple techs, someone give us an answer as this seems to be a common problem, what does that error code mean...?

  • Time Capsule connection problems

    My wife and I have late 2013 Macbooks (Rmbp and Air) and a late 2013 generation Time Capsule (5th generation? the tower one) .  We continuously have issues connecting to the Time Capsule on wake from sleep on our laptops.   Frequently, it will connect, we will get one web page, then we will get the exclamation point in the network status icon.   Very frustrating.   Sometimes turning wifi off and on will get it to connect, sometimes if we just wait a few minutes (and I do mean minutes, not seconds) the exclamation point will go away and it will be connected.    Have changed the network names to shorter ones, with no spaces.
    We are on the latest Mavericks, as far as I can tell everything is the latest revisions.      What else can I do to debug this?  (on another similar issue, our Kindle's will never connect to the time Capsule wifi)
    Before I get Apple support involved, any suggestions?  Have tried power off/on for the TC, tried factory reset, so not sure what else I can do at this point.

    Some of the issue here might be the laptops themselves.
    Tesserax has a document about setting this up correctly.
    https://discussions.apple.com/docs/DOC-3411
    From the TC side, I must say it has not proven to be a great wireless router to this point.. it is about time apple got on with a full rewrite of the firmware.
    Let me suggest you set a different name for 2.4ghz and 5ghz.
    Connect the laptop to 2.4ghz and see how it goes. You can also test channels on the TC, for 2.4ghz, manually set to 11, 6, 1
    Most of the issues seem to be on 5ghz.. so if 2.4ghz behaves.. swap back to 5ghz (now that the names are different you can select them) and have a try.
    I refuse to buy one.. I have enough bugs in the room and on the dog without adding to them. My Gen4 TC is very well behaved. Anyway try setting the 5ghz wireless to say channel 40. I doubt it will actually change. Apple have removed most controls.. and even the ones there don't work.
    No luck I would simply exercise warranty on it.

  • Finder Time Capsule connection problem

    On a client's brand new iMac, I clicked on the Time Capsule in Finder and clicked "Connect". It failed, and the console gave the following error:
    /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder[268]
    SharePointBrowser::handleOpenCallBack returned 45
    I tested this on 3 other Macs on the same network, and they all worked fine connecting to the same Time Capsule, so this is system specific. I created a new user account, and it still didn't work. I checked the iMac's connectivity to the network, and it was fine. I tried creating a new network location, no go.
    I'm out of ideas and my client is anxiously awaiting a functional backup system. Anybody else come across this issue? Any ideas? Thanks!

    Never figured out why this happened, but an Archive and Install of Leopard, fixed it.

  • Time Capsule Connectivity Problem with Airport Utility and Mavericks

    I have a Time Capsule from 2011 which worked perfectly with my IMac and Airport Utility 5.6.1 but since the upgrade to Mavericks, I cannot get it to work with Airport Utility. Any help much appreciated. Thanks.

    When you say.....
    I cannot get it to work with AirPort Utility....
    What does not work?  Can you open up AirPort Utility and  take us through the steps? What happens after each step?

  • Time Capsule Connection Help Needed (Flashing Amber)

    Guys,
    I've been trying to troubleshoot my Time Capsule connection for a week now and I have had zero luck. 
    I have a Imac with OSX 10.6.8  that uses AirPort v 5.6.1.  I have a Cat-5 (ethernet cable) plugged from my Time Capsule port (looks like this <-->) into an available port in my cable mode/router.  My Imac is also plugged into this router.  The two cat-5 (ethernet) cables are side by side.
    So....
    Every time I plug in the Time Capsule I get the following prompt via AirPort.
    AirPort Utility found a Time Capsule 802.11n (4th Generation) that is
    reporting problems.
    Time Capsule's Name :  My Capsule
              IP Address: 10.0.1.1
              Versino: 7.6.1
              AirPort ID: 12:88:93:CC:FF:72
    If this is not the AirPort wireless devise you want to setup you can select another from the list on the left. If you don't see it make sure.... Blah blah blah....
    To make a long story tollerable I do see my Time Capsule on the left at the top. Its the only one and its selected by default.  So I do the next logical thing right?  I click "Continue" and AirPort reads the Time Capsule's configuration.... and then...... I get the error
    An error occurred while reading the configuration.
    Make sure your Apple Wi-Fi base station is plugged
    in and in range of your computer or connected via
    Ethernet and try again. (-6753)
    Can anyone help me understand why I can grab the Time Capsule's IP Address but AirPort can not read the hardware's (Time Capsule) config?
    I'm at a loss.
    Could my ethernet cable be the issue?

    Hackintosh,
    Thanks man... Yes, I plugged it into the circle symbol with no joy.  I also went to Wal Mart and baught a new seven foot cat-5 for $10.  Again I still have the flashing amber light.
    After plugging in the ethernet cable into the circle icon port AirPort returns the following prompt.
    I reset the TC (ball point pen to the reset hole untill fast blinking amber light occurs) and entered the needed params and it returns this error.
    An error occured close the configuation window and try again.
    It must be a config parameter that I'm setting incorrectly. There's a bunch so who knows what I'm doing wrong. 
    I just need the to talk to my Imac so i can get a backup executed. A wireless connection will take too long.
    FYI: The cat-5 is brand new and is 100% functional (green light on the TC and router.)

  • I have a Airport network at home with a Time capsule connected via ethernet cable to modem. Also the network is extended wirelessley with an Airport Extreme. My question is I now wish to add a second Airport extreme but am considering a hard wire connecti

    I have a Airport network at home with a Time capsule connected via ethernet cable to modem. Also the network is extended wirelessley with an Airport Extreme. I now wish to add a second Airport extreme but am considering a hard wire connection with 100 ft of cat 6 cable from the Time capsule to the second Airport extreme.  Can my network operate properly to extend the network with both a wireless and wired extend functionallity?

    I now wish to add a second Airport extreme but am considering a hard wire connection with 100 ft of cat 6 cable from the Time capsule to the second Airport extreme.
    Excellent plan.
    Can my network operate properly to extend the network with both a wireless and wired extend functionallity?
    Yes, but don't get confused about the second AirPort Extreme, as it would not be configured to "extend" a wireless network.....it would be configured to "create a wireless network" using the same wireless network name, security settings and password as the Time Capsule network. Configure the second Extreme in Bridge Mode.
    This Apple support document will show you how to hookup and configure the second AirPort Extreme:
    http://support.apple.com/kb/HT4260

  • HT1338 Why do I get so many "time out" connection problems?

    I keep getting "time out" connection problems when I am on computer.  I am also experiencing a lot of "spinning wheeling" issues.  Are they related?

    Hi Garima,
    These are the three I use and I get 1 or 2 updates a day on most days....why?
    Best regards,
    Haye Kesteloo
    ServiceSpider, LLC
    100 Mill Plain Road
    Danbury, CT 06811
    Cell: +1 203 522 6727
    www.servicespider.com

  • How to improve quality of time capsule connection signal?

    how to improve quality of time capsule connection signal?
    i have one time capsule in Ground floor but the signal is very weak in the first floor? how can i improve the Quality internet signal???

    wassimfrombeirut wrote:
    Dear LaPastenague
    Thank you for your reply
    i just need to ask you a question; i am a new  system admin using mac.
    i need a software that can manage my internet bandwidth; qouta; and restriction to facebook; youtube and other web
    could you guide me to a software i can use????
    note that my environment is fully mac laptop; and using Time capsule as Wi Fi source to connect to enternet.
    thank you;
    best regards
    wassim;
    The best software to do what you want, is not on a Mac. It is a router.. gargoyle.
    You can keep using the TC as wifi source but get a router that can can take gargoyle firmware.. the best in my testing is netgear WNDR3700. Gargoyle itself is a free download.
    http://www.gargoyle-router.com/download.php
    There are other routers and router boards it will work on.. but make sure you pick something compatible. I have used several different routers and the one above is the best so far.

  • Problem with Time Capsule connection

    I set up Time Capsule and everything worked fine initially. I was in bridging mode and the backup was very slow. The connection suddenly got lost during backup and now I cannot find TC again. The AirPort utility cannot find any Apple wireless devices. Amber light is flashing.
    Can anybody help?

    Hello Greenmymac
    With the variety of problems you are posting about with this problem Mac, consider contacting Apple or an Apple-Authorized Service Provider for service. It sounds like this particular Mac needs professional help.
    I know that you have tried many things. If you have not yet zeroed all data on your hard disk and reinstalled all of this Mac's software (both Mac OS and applications) and data, you might want to consider doing so before you send the Mac to the Service Technician. This will entail a LOT of time and effort, but it might save you some repair cost if the MacBook is no longer in warranty.
    If you need help reinstalling, see the instruction in the User Guide manual that came with your Mac.
    EZ Jim
    PowerBook 1.67 GHz w/Mac OS X (10.4.11) G5 DP 1.8 w/Mac OS X (10.5.2)  External iSight

  • TS1589 Problem with Time Capsule Connectivity

    I am in Italy using OSX 10.7.5, a Time Capsule, and a Vonage box (Motorola VT2442-TD). I switched from ADSL to Eolo Satellite, and everything was working until I tried to extend the network using a second wifi device. I really must have screwed up the Time Capsule configuration, because it is not working. It does not connect to the Internet, does not have the correct DNS settings, and the message in AirPort Utilities says the disk needs to be repaired.
    I tried running Disk Utility, but the Time Capsule does not even show up. Plus, sometimes when I unplug then replug it, the solid amber light is on for awhile and then there is no light at all.
    How do I repair the Time Capsule and reconfigure it to work with my system?
    Since I have VOIP and that is not working as well, I cannot call Apple.
    Thanks for any help you can give.

    This is standard Mac issues and has been a bug floating around since Lion.. it hits some people worse than others.. but once it starts it is awful hard to get rid of.
    Just to confirm the connection to internet is not a problem?? Just the hard disk drops out?
    I recommend you
    1. Reset the TC to factory.. and start over with all new names.. short, no spaces pure alphanumeric.
    TC name and wireless name/s should conform. By default the disk share name is data which is fine.
    2. Mavericks has changed over from using AFP to SMB for network filesharing.. why Apple why??
    This is unhelpful to say the least. Many many people are struggling with TC and being unable to mount the network drive.
    So do it manually and force it back to AFP.
    In Finder use top menu, Go, Connect to Server.
    Type AFP://TCname or TCIPaddress (it must be the network name of actual TC.. or its IP address)
    When the computer locates the resource it will ask for a password.. it is public by default.. supply your password or public and save it in the keychain.
    3. Delete the existing TM setup and start over.. See A4 here. http://pondini.org/TM/Troubleshooting.html
    I cannot promise this will fix it but should reduce the problem to now and then.. rather than every time TM needs to backup.

  • Problem with Time Capsule connection to Verizon Fios modem.

    I recently switched to Verizon Fios service. I connected my Time Capsule into the Verizon modem and since then the Time Capsule light has blinked Amber.
    Is there anything unique to the Verizon Fios Modem that is causing the Time Capsule to blink Amber?
    Thanks

    run airport utility, it should tell you why the light is blinking amber. In all likelihood, it is because you have double NAT. turn off NAT in your time capsule. you may also want to access your verizon router using 192.168.1.1 and turn off the wireless radio. no need to have two wireless networks pumping out signals. while in the router settings, you can lower the firewall too, assuming you have adequately protected the TC.

  • I have a time capsule connected directly to fiber connection. I have connected a windows server directly to TC and configured it for remote desktop connection. From my interanet I can access srvr but not from my home. What config I need on TC?

    I have a time capsule directly connected to fibre optic point out. All pcs and macs are connected wirelessly to the internet. I have connected a windows server pc to TC. When configured for Remote desktop connection, I can access windows server from within interanet but don't know how to access it from internet. I guess I need to change some settings in TC to get some ip adress for the remote desktop connection from my home. Anyone who can help me out? Appreciate it.
    Narmin

    I am a little lost now.. I have read again your title and your first post.. and they seem inconsistent.
    In the title you state.
    From my interanet I can access srvr but not from my home.
    Interanet is not a word I know.. I assumed intranet...are you talking about internet or intranet? And just to be clear say WAN or LAN.. !! Is your home part of the interanet??
    In the first post you state,
    I can access windows server from within interanet but don't know how to access it from internet.
    Now this is more normal.. the issue is not in the home at all, it is accessible from there but fails from internet. If this is correct, then you can do a few obvious things to determine where the problem is.
    But first I need to know are you actually testing from a different internet connection to your home lan.. you are not just trying the public IP from inside the LAN as that will fail due to the TC not doing NAT Loopback.
    I am also assuming the TC is the only router in the network, and has the public IP on the WAN interface.
    And I am also assuming you have turned on the ping responder and you can actually ping your public ip from the internet and get a response. This helps no end in figuring out where there are issues. Strange but I have no idea if there is a ping responder in the TC WAN so you might need to forward that as well. Also if you have a dynamic public ip address are you using dyndns or no-ip or some other service to connect.
    1. Test bypassing the TC.. plug the internet connection straight into the windows server,, and test if you have access. If yes, the TC is the problem.. if not, your setup on the windows server is wrong.. look at firewall in particular.
    2. Assuming from test 1 the TC is the problem, Post the screen shots of the port forwarding setup for us to look at.. that is by far the easiest way to check it out.
    There are lots of references to port forwarding in the TC.. eg
    http://must-know-mac.blogspot.com/2008/07/how-to-port-forward-time-capsule.html
    The things that generally go wrong are firewall on the computer that is accepting the port.
    The ISP doesn't allow connections on a particular port. (not likely in your case)
    The router is behind another router.. double NAT will kill any port forward.
    Upnp has already allocated a port.. not an issue as TC doesn't use upnp although a reboot of everything after you set port forwards is well worth it.. amazing how things don't stick properly without a reboot.
    IP on the receiving device is not static and so changes.
    Not enough or right type of ports are opened. This is always messier than it looks as one port is often not enough for two way communications.

  • HP LaserJet CP1025 and Time Capsule printing problem

    Hello. I'm experiencing a problem with network printing with using HP LaserJet CP1025 plugged through USB into a Time Capsule. The problem persists for a long time already. Every time I need to print, I need to reboot my Time Capsule because there is an error in the printing queue, Mac OS X shows a message about some "USB write error", Windows just shows an "error". The only solution to this was rebooting the Time Capsule as told on Apple Support, with unplugging it first, then rebooting the printer, then plugging the Time Capsule. Now even this way doesn't work. This problem is the same on three different computers running Mac OS X Lion, Mountain Lion and Windows 8, so it's not driver problem, however, Bonjour doesn't allow me to use drivers from the printer CD on Windows so I had to install "universal" drivers which allowed me to print. I update the firmware on the Time Capsule from time to time, so it won't help either.  It's extremely annoying to mess around with Time Capsule for half an hour each time I need to print, so I ask for assistance. Thanks to everyone who can help!

    There is probably a whole bunch of different issues happening here.
    Lion and ML have just as much problem with losing connection to the TC as the windows computer will.
    I suggest you do a factory reset of the TC..
    You then need to set it up as a straight SMB (windows networking) device.
    All network names must be SMB compatible. Short, no spaces.. no apostrophe for sure. pure alphanumeric.
    That includes TC name, wireless name/s, passwords of course. and even the hard disk name.
    In the file sharing page I would also turn on the guest access and set the WORKGROUP. Although that is more for disk sharing they should also help print sharing.
    The printer name, I am not sure.. but you want that as simple as possible as well and following the above rules.
    I am not at all sure the latest firmware is the panacea to all ills.. in fact I tend to run any TC i have on 7.5.2 and find it works better. Especially the older ones.
    If it still doesn't work, it is a case of buy a new network printer.. when this lot of toners finish.. buy a new printer instead .. make sure it is network capable. Far better than using usb printers and since printers are cheap cf the consumables.. well worth it.
    Also make sure it is airprint capable and preferably postscript as well although I don't know if the combo is available.

  • Time Capsule Restarting Problem

    I just bought a Time Capsule (4th Generation) about a week ago. Works great except it keeps restarting itself, or at least that what I think its doing. All of the ethernet lights on the back of the capsule will turn off, I will loose network connectivity for about ~30s. This is fairly frustrating when I am copying files. Does anyone know what is wrong?
    Thanks.

    Jul 11 08:30:36          Severity:5          Disassociated with station 58:1f:aa:33:45:10
    Jul 11 08:30:37          Severity:5          Rotated CCMP group key.
    Jul 11 08:32:09          Severity:5          Associated with station 58:1f:aa:33:45:10
    Basically this was happening many times over.
    I looked up "Rotated CCMP group key", and found out the problem was to do with the frequency the time capsule was on being having too much interference from other devices. This is not really an issue at home, but when I was at a mates place with it I had it right next to his wireless router. Now I know to avoid this. I also enabled the 5GHz band as this is meant to have much less interference as well as changing my multi-cast rate to high, for less coverage but more speed. Basically once you pointed me towards the manual setup in the menu I was able to work things out.

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