Time Capsule disconnects iPhone

I’ve got some issues with my Time Capsule (3rd gen)
In my house we use two MacBooks, two iPhones, one iPad, a wifi HP printer and two Sony PS3’s. It always works fine but about once per two weeks it just disconnects both iPhones. All other devices can connect to the Time Capsules but the two iPhones can’t. It keeps saying incorrect password when I try to connect the iPhones. Also from time to time it will disconnect one of the MacBooks. The MacBooks previously ran Snow Leopard and since last week Lion. Today the first disconnection with Lion appeared.
Most of the times it helps to disconnect the power plug from the Time Capsule. After that everything is back to normal. Only the iPhone problem can’t always be solved and therefore the Time Capsule sometimes needs more reboots.
I’ve read on various forums throughout the internet and it seems that I’m not the only one with this problem. Especially the iPhone thing. Only nowhere is any solution to find...

Hello bdetdesign,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Best of luck,
Mario

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Time Capsule disconnects when I connect my external hard drive

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Message was edited by: Ed Rocker

That'll work as well, just not as convenient when you are on the go. You may want to pick one of these up as well. (not sure which plug you need, but there are a bunch of different ones on ebay).

Time Capsule disconnects every few days

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I'm using an iMac running on OS 10.6.8.
Capacity is 999.9 GB of which 192 GB is used on disc.
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Any suggestions?
Thanks in advance,
reluctantuser

reluctantuser wrote:
Sorry, I'm having trouble understanding some of your response.
GAIG??
Good As It Gets. (You used the term!!)
How do I access the logs?
logs are in advanced area of v5 utility. there is no access to logs in the v6 utility.. I guess Apple thought that looking at logs was beyond the average users ability so no longer needed in new slick interfaces.
Use v5 utility.. if you run Lion download it.
http://support.apple.com/kb/DL1482
If you are on Mountain Lion.. then you will need to trick it to install. Download and install and run unpkg.
http://www.timdoug.com/unpkg/
Download the 5.6 utility from reference above.. open the dmg file to see the pkg file.. AirPortUtility56.pkg.. drag that file over unpkg.. it will create a new directory on your desktop. of the same name.. drill down, Applications, Utilities. There is the real utility.. drag it to your main Applications Utilities directory. Ignore completely the toyland v6 and run only 5.6.
"is the TC router or bridged or worse possible, join wireless network." - Are you saying joining a wireless network may fix it or that being in one may be the cause?
Thanks.
You have not provided any indication of the network layout. If you want to pursue this I need full info..
Is the TC the main router or in bridge mode?
What broadband do you have? What modem? Is it a router?
Have you tested with the TC out of operation.. with another router?
Give complete details... that way we can narrow down the issue and work out if the TC is in best possible mode.
The worst mode as I indicated above is join wireless due to wireless being flakey at any time and TC not the most stable. This will be slow, although ironically the other problems might stop.. who knows unless you try it.
What OS is your computer running? If you are on Mountain Lion, well join the club.. this is a major issue and I doubt there is a solution.
But you can start by setting SMB names.. short, no spaces pure alphanumeric for everything.
TC name ... TC
Wireless names.. different for both bands. TC24ghz TC5ghz
Hard disk share name.. Data
If the TC is the main router set very short lease time for dhcp.. 20min. and see if that improves anything.

Can i use time capsule with iphone

can i use time capsule with iphone and ipad and how can i access my data at anywhre using time capsule

TC is not designed for ipad or iphone or any iOS device.
You should use them with cloud if you want remote access to your data do it via cloud.. you cannot easily get remote access to the TC from iOS device.

Time Capsule, iTunes, iPhone.. syncing.. Help!

Hello everyone
I need help.. (of course!)
I just moved to Mac and I'm not done with syncing, iTunes library, etc.
What I have:
MBA - Macbook Air 1.6 120GB Hard Drive
TC - Time Capsule 500GB
iPhone 3G 16GB
iPod Shuffle 2GB
iPod Classic 80GB
Portable HD Western Digital 320GB
First of all, when I had my Windows based PC I was just syncing the iPhone, leaving the library on the external and every time I wanted to sync I had to plug in before doing.
What I want:
Use the TC as main backup and sync device and get rid of the External 320GB HD. I need to sync iPhone daily at the office and the TC is at Home, but if I try to sync at the office it won't open the iTunes, sync the library in in the TC at home. My need is to sync everything but music, that takes too much space in my MBA. I just want to be free to open iTunes wherever I am and sync without touching the music and playlists and when I'm home I can sync everything.
Is that possible?
Also, I read that my library and files in TC won't be backed up using Time Machine. Is there a solution for that, to have everything backed up together?
Thanks!
Ricardo Pereira

Your iPhone can only be "synced" with one computer at a time. Regardless of authorization for iTunes content.
You need to transfer ALL content from the old computer to the new. Then, you can choose to sync the iPhone by clicking on it in the sidebar, and across the top going through the Summary, Info, Music, Movies, Photos, Apps etc tabs, and checking the boxes to turn ON syncing to this new computer. It should give you a message each time you do this that says that you will wipe off existing content and then add new content that came from THIS computer instead.
Simply de-authorizing the old computer will not solve your problem- that just tells Apple that you no longer allow the computer to play the content you purchased FROM iTunes. It does not affect syncing other than the transferrence of iTunes store purchases from the device they were bought on to the other device.

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Hi,
I am sharing an external hard disk on my iMac and macbook pro via Time Capsule.....
I want to access movies, music and other files on this shared drive from my iPhone 4...
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You can use zumocast to stream content to your iPhone. You do have to install the app on at least 1 of your Macs as well. Zumocast is mainly for music and movies; I'm not sure how it handles other types of data.
~Lyssa

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Hi,
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Thank you ... I feel so "naked" without my phone :-(
Virtualkate

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http://support.apple.com/kb/HT1177

Time Capsule disconnects internet when using web server through port forwarding

My current config is: 2TB Time Capsule running 7.6.3, Mac Pro running Lion (10.7.5), MacBook Pro running Mountain Lion (10.8.3), and a couple of MacBook Pro Retinas running Mountain Lion. My current ISP is Comcast.
I have the Time Capsule set up to port forward port 80 to the Mac Pro for the purpose of running a web server. Most of the traffic is shuttling fairly large m4v files back and forth to work (work product from video editing work). I can reach the webserver on the Mac Pro just fine from the outside world, and can list files in the directory just fine. When I initiate a download (via right click on a link, "Save As..." or whatever), the Time Capsule reports that the Internet has been disconnected, and all machines inside my network lose access to the outside world. I have to either power cycle the Time Capsule, or disconnect/reconnect the Cat-6 cable between the cable modem and the Time Capsule to re-establish the connection. Interestingly, the download continues and completes on the other end without issue (so, the connection is actually still there!).
Before switching to Comcast, I was on AT&T Uverse - Uverse includes a router, so I had the TIme Capsule set up in Bridge Mode. That worked fine. I also have an older 500GB 1st generation Time Capsule. I set it up with the same config as my 2TB TC, and it shows the exact same behavior - internet disconnects upon initiating a file download through a forwarded port. I then hooked the Mac Pro up directly to the cable modem. I can initiate a download without issue, and I continue to stay connected to the Internet without problem. Called Comcast anyway - they report no errors on the line, but reset the whole device chain anyway. No change in behaviors.
I tried downgrading the Time Capsule software to 7.6.2 (the earliest version that came on it). No dice, same behavior.
So... I called Apple. Complete and utter FAIL. Apple Support reports that they have no training in the port forwarding features of the Time Capule or Airport products, and cannot help me resolve the issue because of that. So, I have a $300 router that apparently cannot perform a simple routing function (download through a forwarded port), that I cannot troubleshoot (because Airport software v7 is an epic fail in that regard), made by a company who cannot support it - and everything this $300 device is doing can be done by a $50 device with a $100 external hard drive?
Do I understand this situation correctly? What have I missed in trying to troubleshoot this thing?

Apple Support reports that they have no training in the port forwarding features of the Time Capule or Airport products, and cannot help me resolve the issue because of that. So, I have a $300 router that apparently cannot perform a simple routing function (download through a forwarded port), that I cannot troubleshoot (because Airport software v7 is an epic fail in that regard), made by a company who cannot support it - and everything this $300 device is doing can be done by a $50 device with a $100 external hard drive?
Do I understand this situation correctly? What have I missed in trying to troubleshoot this thing?
Excellent summary.. I think you have covered all the salient points most thoroughly.
Port forwarding on the TC I would put into the category of "epic fail"
I have a nasty feeling it just doesn't work in many cases. Clearly from your situation the port is forwarded correctly.. it is the actual download that is causing the device to crash.. which is probably not the port forwarding itself that is at fault but rather the external link and opening another port for the download to happen.
Many of the issues were caused by using icloud and btmm.. which would work a lot better btw. Although the hassle there is needing to offer that as a service to any Tom Dick or Harry.
Let me suggest a work around or other things to try.
I also have an older 500GB 1st generation Time Capsule. I set it up with the same config as my 2TB TC, and it shows the exact same behavior - internet disconnects upon initiating a file download through a forwarded port.
Use 5.6 utility.. more info below. And take the firmware of this unit (Gen1) back to 7.5.2 (before icloud mess ups in 7.6).
You can go back to 7.5 firmware also in Gen4 TC if it is more than about 14months old.. Simply hold down the option key when you select firmware and the old versions will show up. If your TC came with 7.6.1 (the 7.6.2 was withdrawn as it was even bigger failure than 7.6.3). then you cannot go back.
You might also find downloading via http is not as reliable as using FTP.. FTP is a better and more efficient protocol. It should be no problem to setup ftp server on the mac pro to allow download via ftp even with a browser.
But in the end.. your $50 router suggestion.. well perhaps a little more than that.. $80-100 will work very well.. also this router can be setup with a Hard Disk and offer the files to the internet via FTP.. without needing full network access to your internal network.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 (now 6.2 if you updated) so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

How to access time capsule from iphone

any one knows how to read files in TC from the iPhone? Soonr may work but i have not been able to try.
appreciate any suggestion/ideas...

I was wondering the same since I just got my Time Capsule fired up last week. I've got a ton of scanned documents archived up on the TC. Its got to just be a matter of time before someone writes an app to do this? Anyone have any ideas or see anything coming down the road?

Time Capsule disconnects very briefly, multiple times daily

Hello folks, I want to first say that I did attempt to find a solution to my issue within the forums, but couldn't really find anything matching my exact situation. Basically, my Time Capsule 2TB (4th Generation) has been disconnecting from the internet very briefly, usually 5-10 seconds. During this time, it flashes an amber indicator light. I recently upgraded to the latest firmware update, but that didn't seem to solve the issue. Could it be the cable modem that is faulty?
I appreciate any help!

It could be the cable modem.. and it doesn't even have to be faulty..
What model is the modem? The Apple routers seem to be having issues with some of the later motorola modems.. SB6121 and 6141 come up here fairly often.. the issue seems to be ethernet connection is playing up.
On the older Gen 4 you can fix it but only by using the v5 airport utility which allows you to set WAN ethernet speed.. set it to 100mbit full duplex and if still has trouble try 100mbit half duplex.
If you only have Mountain Lion then you will need to use a trick to install the older version.
Tell us if you need instructions or google them.

Time capsule disconnects when accessing files

I set up the time capsule on my comcast business class internet. It also serves as my wifi router as well.I have been having issues when 7 users are connected to this wifi router and then when we try accessing files on it, it disconnects us and we have to reconnect to the wifi and then try to access again.
It has become a huge inconvience lately, and quite honestly I did not update to Maverick becauce I was nervous of the issues that would incur.
When I bought the time capsule, I wish Apple would have helped set this up as we purchased over $15k from them in equipment. I am just really regretting the coplexity of this and the fact that we can not access this time capsule remotely at all.
NEED HELP ASAP!

How is the TC setup and what mode is it working in?
Your profile shows you are using Mavericks.. and we know Mavericks is having issues with accessing files on the TC.
Then this line confuses me.
It has become a huge inconvience lately, and quite honestly I did not update to Maverick becauce I was nervous of the issues that would incur.
So you did update to Mavericks or not?? Do you have a mix of Mountain Lion and Mavericks?
Why are 7 people trying to access files on the TC?
The TC is not a NAS.. it is a target for Time Machine backups. If you are using it as a file store, are you also using it as TM backup?? That is likely to cause some issues.
If you spent that much money with apple did you ring their support and get them to talk you through the issues?
Keep hassling them if they are not helping you.. They have supplied you equipment that does not work.. you have the right to return it.
If we are going to be able to help.. spell this line out a bit more.
I have been having issues when 7 users are connected to this wifi router and then when we try accessing files on it, it disconnects us and we have to reconnect to the wifi and then try to access again.
Does that mean, when only two or three users are working it is fine? What is the tipping point?
How do you reconnect to the wifi?
Is everyone trying to access the same file, ie a company database??

Acces to AirPort Time Capsule from Iphone

Hi,
i have an Airport Time Capsule, and i could not access the data saved in TC from iphone, for example to browse photos or streaming vídeos.
But i can configure the new network from iphone through the AirPort Utility. Same problem from ipad.
Anyone could help me?

Please take a look at an App called FileBrowser to see if it will do what you want. Click the link below for more information.
Stratospherix - FileBrowser - Overview

How to connect over internet to time capsule from iphone?

I want to connect to my time capsule 2013 over the internet with an iphone 5, my time capsule is now set in bridge mode and main router is an airport express. How to set to connect in this case and what is a global hostname? In the past i have time capsule as primary router and it was ok to access with file browser, but now i can't connect only in the local wi-fi. Sorry about bad english.

You will have multiple issues here.
It would be much better for the TC to be the main router. Do you have to use express as the main router?? It is underpowered and does not even have disk access.
Remote access is also super difficult from an iphone.. it is not a Mac.. apple designed remote access for Macs.
https://discussions.apple.com/docs/DOC-3413
You can use filebrowser method.
http://www.stratospherix.com/support/gsw_timecapsule.php?page=6remote
Only you need to use the LAN IP of the TC instead of the LAN IP of the express.
Global domain name.. might still work or might not.. apple is working hard to avoid it..
The best option is to buy a static IP from your ISP. That simplifies this whole setup.
Another option not listed is to replace the Express with a proper vpn router. iphone has vpn client built in.. but apple did not include a vpn in their routers. VPN is a lot safer and standard routers use standard dyndns.

ITunes library on Time Capsule disconnects

using iTunes 10.4 on Lion (2009 MBP w 320GB HD) with 2GB Time Capsule wirelessly. Due to expanding iTunes library I currently have it setup on my Time Capsule.
However, it seems that if I open iTunes before confirming that my Time Capsule is connected (it seems to occassionally disconnect or there is a lag in recognizing it in Finder/iTunes), iTunes will reset my library path to my local hard drive. Then when I realize iTunes can't find my music I have to go back into preferences, reset the library path to the Time Capsule, have iTunes re-associate all the files...blah blah blah - a huge time sink.
Yes I am planning to get a larger local drive eventually to avoid all this but my question is: Is there anyway to prevent iTunes from automatically changing the library path to my local drive if it doesn't immediately find my Time Capsule? Thanks!

aTrain93 wrote:
Is there anyway to prevent iTunes from automatically changing the library path to my local drive if it doesn't immediately find my Time Capsule?
none that i know of.
however, if your entire iTunes folder (not just the media files) is on the TC, you would at least get a warning from iTunes. if you then try to launch iTunes while the TC's drive isn't mounted, you fill see this dialog
followed by this, where you can choose to quit the application and nothing will have changed
make sure the TC's drive is mounted, then relaunch iTunes.

Time Capsule and iPhone question

I recently replaced my Airport Extreme (802.1b/g) with a Time Capsule and went through the standard installation and setup procedure - no problems. I assumed that the TC was operating in 802.11N mode - there did not seem to be an option to set during the installation process. I must admit that I did not notice a marked improvement in my network speed but assumed all was well. Now some weeks lated I bought an iPhone - it immediately connected to my network. I did not even think about the N vs b/g issue. Now reading this forum I noticed that iPhones are b/g so does this mean my network automatically "downgraded" from N to b/g or has it always been running in b/g. Note I before I installed my T/C I turned-off my old AE.
I cannot figure out how to determine what mode my network / TC is running in. Can I easily swap back and forth when I need to have my iPhone connected.
I have read the thread on this forum on how to have 2 bridged networks - one with N and one with b/g (might be a good way to put my old AE and Airport Express to some use) - since I'm no network wizzard I like to keep things simple - by doing so I seem to avoid many of the issues I read about on the forum
Thanks for any advice.

Hi Pat, I have an iPhone too and I'm quite disappointed that my nice new N router will be running at much lower speeds. When I'm at home I use both my MBP and my phone and switching back and forth doesnt sound appealing.
Anyway, to answer your question, open up the Airport Utility and click Manual Setup at bottom right. Then click on Wireless from the 4 tabs you'll see and choose the appropriate setting from the Radio Mode drop down menu.
Hope this helps!
deburn

Time Capsule disconnects iPhone

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