Time capsule disconnects when accessing files

I set up the time capsule on my comcast business class internet. It also serves as my wifi router as well.I have been having issues when 7 users are connected to this wifi router and then when we try accessing files on it, it disconnects us and we have to reconnect to the wifi and then try to access again.
It has become a huge inconvience lately, and quite honestly I did not update to Maverick becauce I was nervous of the issues that would incur.
When I bought the time capsule, I wish Apple would have helped set this up as we purchased over $15k from them in equipment. I am just really regretting the coplexity of this and the fact that we can not access this time capsule remotely at all.
NEED HELP ASAP!

How is the TC setup and what mode is it working in?
Your profile shows you are using Mavericks.. and we know Mavericks is having issues with accessing files on the TC.
Then this line confuses me.
It has become a huge inconvience lately, and quite honestly I did not update to Maverick becauce I was nervous of the issues that would incur.
So you did update to Mavericks or not?? Do you have a mix of Mountain Lion and Mavericks?
Why are 7 people trying to access files on the TC?
The TC is not a NAS.. it is a target for Time Machine backups. If you are using it as a file store, are you also using it as TM backup?? That is likely to cause some issues.
If you spent that much money with apple did you ring their support and get them to talk you through the issues?
Keep hassling them if they are not helping you.. They have supplied you equipment that does not work.. you have the right to return it.
If we are going to be able to help.. spell this line out a bit more.
I have been having issues when 7 users are connected to this wifi router and then when we try accessing files on it, it disconnects us and we have to reconnect to the wifi and then try to access again.
Does that mean, when only two or three users are working it is fine? What is the tipping point?
How do you reconnect to the wifi?
Is everyone trying to access the same file, ie a company database??

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Time Capsule disconnects when I connect my external hard drive

All my software is up to date, but when I connect my Western Digital external hard drive to the Time Capsule's USB port, the Time Capsule disconnects from the internet, my PC (which is connected via ethernet), and my MacBook Pro (via wi-fi). Sometimes it'll work okay for a few hours and then just goes incommunicado later in the day. If I remove the external hard drive from the USB port and restart, I have no problems. But once I plug it back in, it happens all over again. What's going on here?
Message was edited by: Ed Rocker

That'll work as well, just not as convenient when you are on the go. You may want to pick one of these up as well. (not sure which plug you need, but there are a bunch of different ones on ebay).

Time Capsule freezes when transferring files

My time capsule freezes when data is transferring from my Macbook Pro during its initial update. I tried to connect it through WiFi or ethernet cable. It just freezes like when 800 Mb - 5 Gb were transferred (I have left it overnight). What can I do?
How about doing it by USB cable?

This is from Time Machine Buddy widget
Starting standard backup
Network destination already mounted at: /Volumes/Data
Disk image already attached: /Volumes/Data/Samuel Ng’s MacBook Pro.sparsebundle, DIHLDiskImageAttach returned: 35
Disk image /Volumes/Data/Samuel Ng’s MacBook Pro.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Backup content size: 232.4 GB excluded items size: 10.4 GB for volume Macintosh HD
266.50 GB required (including padding), 2.73 TB available
Waiting for index to be ready (101)
Then my Macbook Pro freezed when 5.16Gb was transferred...

Time Capsule timeouts when accessing secure web pages, downloading apps, backing up to iCloud, etc.

Last week I upgraded my broadband connection to fibre, requiring me to install a different router because the Draytek one I had in place was not suitable, so I went for a Time Capsule. My other devices are a 13” MacBook Air, an iPad 2 and an iPhone 4.
Web browsing performance was immediately fantastic, with consistent readings on the Mac of 12ms ping, 35Mbps+ download speed and 1.5Mbps+ upload speed. One oddity I did notice when running a speed test (using speedtest.net), but which I didn’t think about much at the time, is the time taken between finishing the download test and starting the upload test. In my previous experience there would be only a few seconds between them, but on my new fibre connection through Time Capsule it takes anything from 30 seconds to a minute for the upload test to begin.
However, a few days ago I tried to download some app updates in iTunes to the Mac, but after a wait I received a message that the network connection had timed out. I tried again multiple times and each time the result was the same.
I then Googled the problem to see what might be causing it, but I found I was not able to access any results from the Apple Support Communities pages because the browser would time out with a network connection error, or they would take an absolute age to load. Subsequently, I have also discovered that I cannot backup my iOS devices to iCloud (it tries for ages and then says there was an error), I cannot log in to any online accounts (the browser eventually times out with a network connection error) and I cannot send email from the mailbox that syncs with my work Exchange account. I have also realised that the Apple Support Communities pages are secure, so the common theme seems to be there is a problem accessing anything that requires security/authentication/encryption.
This is not a Wi-Fi issue as it is the same when I switch off Wi-Fi on the MBA and attach it to the router via an Ethernet cable.
It is also not a Mac/iPad issue, as both function normally on my work Wi-Fi network.
I have reached the end of my limited technical tether, so does anybody have any suggestions please?

Hi,
Many thanks for taking the time to respond.
Bizarrely, after more than a week of problems and time wasted in trying to resolve them, I arrived home from work today to find that everything is working perfectly. The network is exactly as it has been all week and when I called my ISP they said they had changed nothing on the line, so it's a complete mystery.
I'm happy it's working, but it would have been nice to understand what caused the problem, just in case it happens again.
Anyway, thanks again and sorry for wasting your time.
Gareth

Time capsule crash when copying files from it

Hi, I'm trying to copy files from a time capsule to a windows 7 pc. When I do that the time capsule crashes. I can copy files from the windows 7 pc to the time capsule without problems. Has anybody got a clue? I just bought the time capsule, so it has the latest versions.

What do you see that you interpret as a Time Capsule crash? You can use AirPort Utility to look at the log file of the Time Capsule. Go into "Manual Setup", then invoke Base Station > Logs and Statistics. There might be a message in the log that helps explain the problem.

Time Capsule reboots when accessing many files

Dear other Mac users,
My TC is showing a weird behavior since yesterdy. I got my TC on tuesday of this this week and immediatly started uploading all data from an old HDD to the TC after I setup the TC according to my needs with the airport utility.
I'm using accounts to access TC's HDD and all my media files (music, pictures, ...) are in separate folders within the "shared" folder that can be accessed by all accounts.
I tried to import all pictures into my picasa lib what worked fine. Then I imported all music files into my iTunes library and this worked fine for a subset of my music libary on the TC (didn't import all at once).
Yesterdy (thursday) I tried to add all other music files I left out during the initial iTunes import and after a while my TC went to a yellow/orange light and all services (networking, internet, harddrive, printer) went offline. The TC seems to crash and reboot itself. After esimated 30 secs everything is back up and running.
This behavior got even more extrem now. Picasa worked fine at first but now crashes more frequently. Seems with every thumbnail update or access on a number of files the TC crashes and reboots.
Same with iTunes as soon as I try to import a number of music files from the TC iTunes hangs and the TC reboots.
Interestingly, accessing only one file by f.i. browsing with the finder and opening it solely, everything works fine and I can watch videos or open picures (even big videos are played perfectly).
How comes that access to many files on my TC causes a reboot?
-Michael

UPDATE: I checked the data on the TC drive more intensively and here is my final opinion about that whole problem:
- There are several files that got corrupted (no idea how that happened, apple probably didn't do a good job here)
- All other files can be accessed perfectly, the corrupted files can't be read and cause a TC crash+reboot
- Corruption might be solvable by running a HFS repair (fsck_hfs)
Does anyone know if theres a chance to run a HFS repair on the TC.
Is any drive repair software on the TC firmware?
Can the drive be accessed directly (instead of using AFP) f.i via iSCSI?
Any help here?
regards

Time capsule slow when transferring files over wifi - please help!

Well - the problem started after the insallation of Lion. It takes around 1 min to transferre 8 mb. So if i want to see a film from the TC i need to cable it and thats not realy the point of having a wireless harddisk.
I have turn spotlight off
I have reset the disk - default settings
I have made a clean Lion instal.
I have called apple support, that wanted 40€ to fix the product they made - in a bad way.
Hop some one knows a way to speed up my TC
Thanks

This is from Time Machine Buddy widget
Starting standard backup
Network destination already mounted at: /Volumes/Data
Disk image already attached: /Volumes/Data/Samuel Ng’s MacBook Pro.sparsebundle, DIHLDiskImageAttach returned: 35
Disk image /Volumes/Data/Samuel Ng’s MacBook Pro.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Backup content size: 232.4 GB excluded items size: 10.4 GB for volume Macintosh HD
266.50 GB required (including padding), 2.73 TB available
Waiting for index to be ready (101)
Then my Macbook Pro freezed when 5.16Gb was transferred...

Can I use the new Time Capsule to backup my mid 2010 Macbook Pro? Also can I want to free up my hard disk, can I save my photos and files on the time capsule and later access through wifi?

Can I use the new Time Capsule to backup my mid 2010 Macbook Pro? Also can I want to free up my hard disk, can I save my photos and files on the time capsule and later access through wifi?

Can I use the new Time Capsule to backup my mid 2010 Macbook Pro?
Yes, if you are asking about using Time Machine to backup the Mac.
Also can I want to free up my hard disk, can I save my photos and files on the time capsule and later access through wifi?
You are not thinking of deleting the photos and files on your Mac, are you? If you do this, you will have no backups for those files.
Another concern is that Time Machine backs up the changes on your Mac. At some point, Time Machine will automatically delete the photos and files from the Time Capsule.....you just don't know when this might occur.
In other words, only delete files from your Mac that you can afford to lose.

Time Capsule disconnects every few days

Hi, my Time Capsule disconnects every week to ten days, as indicated by a flashing yellow light. To reconnect it, I have to unplug and disconnect it from the ethernet cable. It's then able to reconnect until the next failure. This seems to be a different problem than previously described in this forum, as it is not able to reconnect on its own.
I'm using an iMac running on OS 10.6.8.
Capacity is 999.9 GB of which 192 GB is used on disc.
The Time Capsule is a 1TB Sim Dualband Time Capsule bought on May 21, 2011. It's past the end of the one year warranty but has been doing this pretty much from the start.
Any suggestions?
Thanks in advance,
reluctantuser

reluctantuser wrote:
Sorry, I'm having trouble understanding some of your response.
GAIG??
Good As It Gets. (You used the term!!)
How do I access the logs?
logs are in advanced area of v5 utility. there is no access to logs in the v6 utility.. I guess Apple thought that looking at logs was beyond the average users ability so no longer needed in new slick interfaces.
Use v5 utility.. if you run Lion download it.
http://support.apple.com/kb/DL1482
If you are on Mountain Lion.. then you will need to trick it to install. Download and install and run unpkg.
http://www.timdoug.com/unpkg/
Download the 5.6 utility from reference above.. open the dmg file to see the pkg file.. AirPortUtility56.pkg.. drag that file over unpkg.. it will create a new directory on your desktop. of the same name.. drill down, Applications, Utilities. There is the real utility.. drag it to your main Applications Utilities directory. Ignore completely the toyland v6 and run only 5.6.
"is the TC router or bridged or worse possible, join wireless network." - Are you saying joining a wireless network may fix it or that being in one may be the cause?
Thanks.
You have not provided any indication of the network layout. If you want to pursue this I need full info..
Is the TC the main router or in bridge mode?
What broadband do you have? What modem? Is it a router?
Have you tested with the TC out of operation.. with another router?
Give complete details... that way we can narrow down the issue and work out if the TC is in best possible mode.
The worst mode as I indicated above is join wireless due to wireless being flakey at any time and TC not the most stable. This will be slow, although ironically the other problems might stop.. who knows unless you try it.
What OS is your computer running? If you are on Mountain Lion, well join the club.. this is a major issue and I doubt there is a solution.
But you can start by setting SMB names.. short, no spaces pure alphanumeric for everything.
TC name ... TC
Wireless names.. different for both bands. TC24ghz TC5ghz
Hard disk share name.. Data
If the TC is the main router set very short lease time for dhcp.. 20min. and see if that improves anything.

Time Capsule error when interrupting a regular hourly backup

Okay... So it's supposedly common knowledge that if you interrupt an hourly Time Capsule backup (not the big initial one) by putting your Macbook to sleep, the next time you wake your computer up Time Machine is supposed to just pick up where it left off. Right?
Not for me. I got Time Capsule right when it was released and it worked like a charm for a whole entire month... Until one day I made the mistake of interrupting one of its backups. When I got back to my computer I got an error saying the backup could not be completed. I thought it was no big deal until I actually tried to start a backup again. First it stayed on "Preparing" for a long time... Then a similar error message. I tried again and again and got nothing but error messages. Nothing I tried worked.
I decided to erase the Time Capsule disk and start over, essentially losing a month's worth of backups. Once again it worked for a few days until once again I put my Mac to sleep while it was doing a regular backup. Once again, coming back to my computer resulted in an error message. Once again it couldn't recover no matter what I did. I decided to try again from scratch, erased the drive, did the big backup.
Today, after three days of it working just fine, I had to leave my house in the middle of a backup. I paused for a moment wondering if I should do it, but then thought, what the ****, you're SUPPOSED to be able to interrupt it.
Um, no. Error message again. Except today I decided to run Disk Utility on it, which did work in reviving its backup abilities... HOWEVER something very strange happened. Spotlight started indexing the backup disk image-- something I'm pretty sure is not supposed to happen. It insisted on doing this every time I mounted the disk image, and only when it was finished indexing would it agree to dismount itself after backing up (like it's supposed to). Aside from that, Time Machine no longer asks for my password when I choose the Time Capsule disk... It just chooses it. It also doesn't alert me when I delete a file stored inside the Time Capsule disk (to tell me it will be permanently deleted) but instead sends it to the trash. And when recovering a file from Time Machine, the disk image doesn't dismount itself once it's done-- I have to do it manually.
In short, it's not acting normal, as far as I can tell.
So my question is twofold:
1) why the **** can't I interrupt the backup without getting an error? It's not supposed to work this way. Does this work for anyone else?
2) What the **** happened to the disk image now that I've got it to work again? It backs up fine and everything but it's acting weird.
Thanks... Hope someone has any clue what this all means!

I have a very similar issue. Spotlight is now indexing the backup volume on Time Capsule, and it is taking forever.
Nobody else using Time Machine / Time Capsule here? I can't believe that.
-Erik

HT4437 how may I add files to time capsule apart from backup files?

how may I add files to time capsule apart from backup files?
I'm able to perform backup (time machine). May I add pictures, texts, movies...?
Thanks

not sure if this is a spc. appletv question or if you posted it in the wrong forum but there is no way
for an appletv to access files directly from an time capsule it can only! access a shared lib from itunes from a computer running and running itunes

Can I use the available space on Time Capsule to store media files?

I recently bought Time Capsule and set it up to do backups of my iMac (Snow Leopard).
Since, the Time Capsule has a 1TB HDD, I decided to use the Time capsule to store media files. However, when trying to resolve a Time Capsule issue with the Apple Care technician, he informed me that storing media files on Time Capsule is not recommended. He suggested buying an additional portable disk to store the media files. Wanted to confirm if this is truly the recommendation for Time Capsule.

The Time Capsule was designed for Time Machine backups and that is the recommended use for the device.
If you have plenty of space on the drive, there is probably no harm in using the drive for other data, but as space becomes tight, there is going to be struggle between Time Machine and other files regarding space allocation.
But if you are storing your media files on the Time Capsule disk.....how are you backing up these files?
The advantage in having a separate drive for your media files is that Time Machine will back up both your computer and the separate hard drive. Then you have backups for everything when....not if....a drive fails.

Setting Up Time Capsule for External Access

Hello all,
I am trying to set up my Time Capsule to be accessed without local Wi-Fi. I can use Back to My Mac to access the Time Capsule from my iMac, but not from my iPhone as Back to My Mac isn't intergrated into iOS. I use File Browser on my iPhone to access my TC from LAN, and it seems likely the TC can also be accessed through 4G using File Browser, too.
My first question is, can the Time Capsule be accessed through the internet (by port forwarding or something)?
Second question if the first is possible, how do I do so? (step by step instructions please)
I have the latest model of Time Capsule and AirPort Utility.
Thanks!
- Noah

Filebrowser can be used to remotely access the TC.
There are instructions in the filebrowser website.. have you tried those?
http://www.stratospherix.com/support/gsw_timecapsule.php?page=6remote
The one area where I think you might have issues is global domain name.. as that has been problematic.
You really need a static public IP from your ISP for this to be successful.
See Tesserax doco on remote access especially the global domain instructions.
https://discussions.apple.com/docs/DOC-3413
There is a hugely better method BTW..
Buy a vpn router and substitute that for the Time Capsule.. which can then be bridged behind the router.
VPN client is built into iOS and every mainline OS available. It is robust and has far superior security.
Note carefully the method you are going to use with iphone is opening your TC to attack. They have hidden the SMB port, but in reality.. any hacker will one day do a port scan on you and find it open.. no matter what port it is translated to.. at that point your password will be the only thing stopping access to outsider.. and they can often get around that.. or mount Man in the Middle type attack, since passwords in SMB are not secure.
Not that I think a hacker is going to waste their time doing it.. but it is just so you know.. it is fundamentally wrong.

My macbook pro is connected to internet via my time capsule but my iPad and iPhone won't. it shows wifi connection to the time capsule but when i go on to the internet on the iPad or iPhone, it comes up with network error. can anyone help?

my macbook pro is connected to internet via my time capsule but my iPad and iPhone won't. it shows wifi connection to the time capsule but when i go on to the internet on the iPad or iPhone, it comes up with network error. can anyone help?

This can be caused by a number of issues.
Was everything working and then suddenly stopped??
Or is this a new clean setup and has never worked.
Do you have a cable modem which is not a router and the TC setup in bridge? That will cause it. The TC must be in router mode, ie dhcp and nat.
Check the IP the MBP gets including dns and gateway..
Then check the ipad/iphone.. post what IP dns and gateway (router in applespeak) they get.

If i connect an external hard drive to a time capsule, can i access this drive via internet?

If i connect an external hard drive to a time capsule, can i access this drive via internet?

If the drive can be accessed in local lan, then it can be accessed from internet assuming you have setup using one of the remote access methods.
See remote access here.
https://discussions.apple.com/community/wireless/airport?view=documents

Time capsule disconnects when accessing files

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