Time Capsule firmware 7.6.1 & PPPoE

I have struggled with DSL line drops since updating my TC to fimware 7.6.1. The drop occured first maybe 15 minutes after the firmware update. After 4 visits from an ATT tech all lines and connections were perfect but I still had the drops. Many people in this discussion suggested rolling back to 7.5.2 but I like to have all updates on all my apple stuff. The line drops still persisted even after swapping out a new modem and a new Time Capsule!
As a last desperate act I switched the PPPoE authentication from the TC where it had been for 5 years and moved it over to the ATT modem setting the TC into DHCP bridge mode. Bingo, problem solved in five minutes. So I post this in the unlikely event someone else out there has this problem and does a Google search. I worked with Apple senior TC support and they were unaware of this issue but did state that PPPoE is a small and decling percent of their user base. Unfortunately I live in an area where this is my best connection option. Hope this helps someone.

There is no excuse for PPPoE going wrong between a single point revision. I am sure the actual client source code hasn't changed but their testing is hardly good enough from the number of complaints about networking issues.
Running in bridge is not the same as router, and removes things like guest network on wireless.. although the reason bridging should do this is entirely unclear.
Thanks for sharing your solution though.

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AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

Downgrading to 7.3.1 fixes time capsule firmware problem

Just in case some of you folks are still suffering with from time capsule firmware upgrade this post worked for me. First reset the time capsule by pushing the little button in the back for longer than 5 seconds. I also reinstalled the original tC software from the original disc.
open AirPort Utilities
2) select TC
3) select "configure manually"
4) to the right you'll see a popup menu with the current firmware 7.3.2
5) click this menu and select 7.3.1
6) go through all the following OKs etc., reboot TC and you're done

I upgraded to 7.3.2 and my wireless keeps coming and going on my Mac Book pro, with my old Mac Book it works like charm. When I switch to 802.11n only (5GHz) it works like charm on my Mac Book pro, but not with my old Mac Book apparently.
Where can I find the old 7.3.1 firmware. In the dropdown menu of Airport Utility there's only 7.3.2, but no 7.3.1. The download on the support site http://www.apple.com/support/downloads/timecapsuleandairportbasestation80211nfir mware731.htmldoesn't work, it says there's a newer version installed.
Where can I get only the 7.3.1 firmware, so that I can downgrade?

When I try to set up my time capsule it says that the PPPoE Server is not found... What does this mean and how do I fix it? Thanks !

When I try to set up my time capsule it says that the PPPoE Server is not found... What does this mean and how do I fix it? Thanks !

You are using PPPoE but there is no server to authenticate against.. or the modem is already connected and nothing else can join.
Is this ADSL?
Do you have the modem in bridge?
How does it work with the modem working as router? ie what type of connection does your ISP supply.. eg PPPoE is only one.. PPPoA is another.. IPoA or ETHoA.. and sever other more specialised.. PPPoE can only work where it is supported.

Time Capsule Firmware Update 7.5.1 - Where's "download" on support page?

Hey there -
There is no "download" button available on the apple.com/support page for the latest Firmware Update (7.5.1) for the Time Capsule.
Wouldn't care if my device would automatically bring in the update. But, it won't. It's still sitting with the 7.4.2 firmware version.
Any ideas how to get the Time Capsule Firmware Update 7.5.1 to download?
Thanks!

SparkleToes wrote:
There is no "download" button available on the apple.com/support page for the latest Firmware Update (7.5.1) for the Time Capsule.
Wouldn't care if my device would automatically bring in the update. But, it won't. It's still sitting with the 7.4.2 firmware version.
Any ideas how to get the Time Capsule Firmware Update 7.5.1 to download?
Welcome to Apple's discussion groups.
According to this Apple Web page
http://support.apple.com/kb/DL965
that update is "for the latest Time Capsule and AirPort Extreme Base Station (Late 2009)". If in AirPort Utility the menu item AirPort Utility -> Check for Updates results in the message "No updates to AirPort Utility or any of your AirPort wireless devices are available at this time" (which is the case for the Time Capsule I bought in August of last year), then it would seen that update doesn't apply to your Time Capsule.

I've updated Time Capsule firmware and now can't print wirelessly

I have recently updated my Time Capsule to Firmware 7.6.2 and now my computer no longer sees my Brother MFC9320-CW either wirelessly or via ethernet. I am able to hook the printer up to the Time Capsule's USB port and print in that way.
The printer does not retrive a DHCP address either wired or wirelessly, and when I set it staticly, it still does not respond to a ping. I hope I'm barking up the right tree here, as the firmware update on the time capsule is the only thing I can think of (aside from a network card failure on the printer, which its diagnostics insist is not the case) that is causing this.
My next step will be to set up a test WiFi network with a third-party router to remove the printer (network card failure option) from the equation.

To Downgrade Your Time Capsule Firmware:
Open Airport Utility: Applications → Utilities → Airport Utility
Find your device in the left-hand column and select the “Manual Setup” button
In the “Summary” window that pops up click on the word “Version”
In the pop up box that comes up next to the “Upload Version” select the previous version
Click “OK”
Your Time Capsule will restart and be as good as new!

I just did an Time Capsule firmware update and now my Time Capsule is dead. What happened?

I just did a Time Capsule firmware update and now my Time Capsule is dead. What happened?

tresbaileys wrote:
it may be important to note that when I put my ear to the box I can still hear the HD spinning (although no lights are lit and it doesn't show in the airport utility). Ideas??
That is very bad.. how old is it??
The Gen4 TC can die this way.. it is not usual but it happens.
Leave it for several hours to cool off. Do a factory reset immediately when you try to restart it.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Tell me exactly what the LEDs do throughout this process.
Both the main one at the front and the LED on the ethernet ports which should all flash during bootup.
If it is less than a year.. of course Apple will replace under warranty.. 2 years in some places.. Europe .. places with stronger consumer laws. If you have applecare on a computer it should still cover the TC.
I kind of doubt you are going to get this going again... but we can try.

What's New in Time Capsule firmware 7.4.1 upgrade from 7.3.2?

Is it worth upgrading the firmware on my home and work Time Capsules to the latest 7.4.1? What's new or known to be better in it?

The update seems to give you some but not all functionality of the "new" TimeCapsule that was announced a few days ago.
For instance you now have the ability to access your TimeCapsule remotely more easily than before if you are a MobileMe subscriber (you could access it before as well but needed additional services like DynDNS)
What is unfortunately not included is the new "Guest access" function.
I have not yet tested, if multiband access (accessing the TimeCapsule with devices of different WLAN modes) is also faster after the update (as advertised for the new TimeCapsule)
Regards
Konstantin

Downgrading Time Capsule firmware versions for OS X 10.6.8

I have a first generation Time capsule and I recently installed firmware version 7.6.4. Following the update there have been various problems with my network. I presume the problems were caused because I am running OS X 10.6.8 and the particular version requires OS X 10.7.5 or later. I know how to retrieve the previous version but I forget the number and I can't seem to find it in the various discussions. Any suggestions? Thanks

The one I find best with Snow Leopard is 7.5.2
Although some people suggested 7.5.1 .. anyhow either of those two should fix you up.
In v5 utility. Select upload firmware.
It will show upgrades but not downgrades.
Hold down the option key and click the available versions.
Proceed with the downgrade.

After 7.5.1 Time Capsule firmware update -- bad news

Has anyone else had a new 2TB 5GHz Time Capsule, with factory firmware 7.5 with a fan that always runs AND after updating to the recent 7.5.1 update, the fan stops running -- but then AirPort Admin reports it is overheating?
AppleCare seems to have never heard about this issue...

So here's the good news and the not-so-good news...
The good news is that the genius was able to reproduce my issue and replaced the unit.
The not-so-good news is that the new unit's fan -- so far -- has never turned on. It gets warm to the touch in normal operation. So far, no overheat alerts. Will see how long it lasts...
Net-net: if your fan doesn't turn off, and the firmware update doesn't agree with it, your local Apple Store or the Apple Experts by phone are your best avenue to resolution.

Can you force a time capsule firmware update via usb?

I have an Apple Time capsule that appears to have corrupted firmware. The capsule never gets through startup (status light is permanently solid amber), it doesn't respond to a hard reset, and isn't visible via LAN from my computer. My best guess a solution was to somehow force a firmware install to the device using the USB port. Does anyone know if this is possible? Or have another idea for how I can solve this problem?
Thanks

Answered in your other thread. It is not firmware corruption.

Before Time Capsule Firmware Update Query

I have just purchased Time Capsule and after a few glitches have set it up to work with my ISP.
I noted there was a firmware update shown to me when trying to configure although I haven't tried it yet as setting up took me longer than I thought. It's working but I came to the forum to read about the firmware update procedure (think I will wait until I am more confident with the product)
I would appreciate advice after reading Apple's document on a firmware update "If you are updating a Time Capsule, disconnect any clients that may be using the Time Capsule's disk before installing the firmware."
I only have my ADSL router modem cable connected to the WAN port (presume clients would mean printers or USB hard drive) or do I disconnect the modem cable after downloading the update before install?
I would prefer to ask before I try anything as I don't want to loose my connection completely.
Thanks if anyone can advise on the correct way to do the update although I know some have downgraded again which is why I am very unsure.

Hi,
Just leave the WAN port connected. The advice to disconnect any clients is just for the case they are using the TC's harddisk (for saving a document of making a backup to it) because their connection will fail when the TC reboots after you have applied the update. If your're the only one around just proceed.

Time Capsule 7.5.2 and PPPoE Connection

Since updating my (old) TimeCapsule to 7.5.2 I notice a strange behavior of my PPPoE connection established by the TC.
The TC opens a t-online dsl PPPoE connection which is only active for 24h and then gets new IP, before 7.5.2 I could see that TC started to re-connect after exactly those 24h.
Now, TC is still fully functional BUT displays currently "8d 00:01:14" as connection time - positive side-effect it does not lose the Time Capsule connection as well.
My question - how can I now force TC to restart the count, except by pulling the power plug of the TC ...

My question - how can I now force TC to restart the count, except by pulling the power plug of the TC ..
Pull the power plug, or
Open AirPort Utility - Manual Setup
Locate the Base Station menu at the uppermost top of the screen to the right of the Apple icon
Click Restart, then click Continue

AirPort Time Capsule Firmware Update

I did the AirPort Time Capsule latest Firmware Update. Now it does not work, no Wi-Fi or Ethernet connection is recognized. It has a steady Amber light. I have tryed reseting it. How can I restore it?

Power off the Time Capsule for 30 minutes or so, and try to start it up again.
A solid amber light is usually an indication that the hard drive has failed, but it could also indicate a power supply issue on the Time Capsule. Unfortunately, either issue is a show stopper.
If the Time Capsule is still in warranty. or covered by AppleCare (up to 3 years), then Apple will replace the device for you.
Otherwise, repairs might be possible. See the link below for suggestions. But, if the Time Capsule is much past 3 years old, repairs may exceed the cost of a new Time Capsule with more storage capacity.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s

Time Capsule firmware upgrade interfering with VPN connection?

I regularly connect to our corporate VPN with my (corporate, non-Apple) laptop through wi-fi through our Time Capsule. I think that the recent firmware upgrade to the Time Capsule has made it impossible for me to connect to the VPN. My IT department suggests that the upgrade may have tightened a security setting that is preventing the VPN connection. Is this something others have experienced? Is there anything to do about it? (At the moment, I am connecting to the VPN through my iPhone as a hotspot, but I'll use up my data allowance if I keep doing that.)

Yes, it is common.. Apple only bother to check their software requirements.. not everybody elses.
VPN in particular seems to suffer from being killed off on about every second firmware revision. Woopss forget about that..
Is there anything to do about it?
Absolutely.. take your TC back to the last firmware that worked.. a Gen1 I would strongly recommend 7.5.2 but 7.6.1 is not bad.. avoid the rest.
Downgrade firmware is easy in v6 utiity.
Click on the version number with the option key held down.. lo and behold.. all the old versions will appear .. pick a goodun and it will proceed to downgrade that is an upgrade in functionality.. at least as far as your VPN is concerned.. very little else is going to be affected.
V6 utility does allow you to turn off checking for updates .. I just found it.
On the top menu area open preferences for airport utility..
Uncheck the first two items.. check for updates and check for updates weekly.
Do not even dream that this will stop it complaining about updates.. because it will still manage to complain.. but less often.. and you MUST ignore it.. for your own good.
Are you sure your port forwarding is still functional and is the laptop or whatever you are using getting the right IP. If IP changes the VPN will no longer work.. but I think port forwarding has become more problematic as v6 utility has made it harder.
Sometimes as part of this process you should also factory reset.. old firmware or new firmware and redo the port forwards again.
It is also much easier to simply use a router that understands vpn.
https://discussions.apple.com/message/22978735#22978735

Time Capsule firmware 7.6.1 & PPPoE

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