***Time Capsule intermittently losing internet connection***

Hello, Here's the story:
My Time Capsule intermittently is losing internet connection. The light is green for 5-10 minutes at a time, then turns amber for 2 minutes and loses internet connection.
At first,..I thought it was the TC going bad. Went to my local Apple store and had it replaced under warranty.
Still,, the same situation was happening.
Then talked to AT&T (DSL) and they checked the connection. They deemed it was OK and possibly the modem going bad.
Went to Best Buy and purchased a new modem. Installed, put into Bridge Mode,...interenet working OK.
Still,...the same situation that it stays on for 5-10 minutes, then loses it for 2 minutes.
Any ideas? Could it still be the ISP (AT&T)?
Last thought,...my neighbor uses Uverse (AT&T) for his cable/ISP and he is expierincing cable/ISP outages ramdomly. I am using DSL (AT&T) too but through my phone line. Are the two possibly related?

You need to run the modem in router mode..
I would either bridge the TC or remove it completely because you need to get exact log info from the modem.
Do isolation test.. ie remove all phones and filters and other devices from your phone line. Reboot the modem.. and wait for restart to complete.
Copy out of the modem the full line stats, sync info and even better if you can get cli access and do some deeper level stuff.. (most of the tools I use are PC only.. ie dmt tools).
Then make sure the log is turned on and giving max info and watch your connection.. if it drops without anything happening on the modem,, then the ISP is having issues.. which is possible although connection of cable and adsl is loose or non-existent.
If it drops sync keep track of how often and the line stats, Particularly the SNR..
See if you have an rf noise source in the house.. more if you are interested.

Similar Messages

  • Time capsule keeps losing internet connection

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    I do not seem to have any problems when using my Macbook Pro.

  • Time Capsule is losing internet connection

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  • How do I set up the Time Capsule without an internet connection

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  • Accessing Time Capsule From Any Internet Connection

    Could you please tell me if it will be possible to access Time Capsule from any internet. I would like to put all my files on the device and be able to access these while out on the road.
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    Cheers Steve

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  • Time Capsule crashing daily: internet connection loss

    I recently bought a 1 TB Time Capsule and started using it as the primary router in the house. My wife and I have laptops (2006 MacBook Pro Core 2 Duo, MacBook Pro Unibody, Windows laptop) that use the connection.
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    Same problem here. Had to restart (tearing out the powercord...) the time capsule and my Airport Express everyday.
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  • MacBook Air + Time Capsule  frequently dropping internet connection

    I too have been having frequently dropped wireless connections between my MacBook Air (MBA) and my Time Capsule(TC). My TC is connected to a cable modem and I also have an Airport Extreme Base Station (AEBS) at a different part of my house which is used to extend my network connecting via ethernet to a PC running VISTA, and wirelessly to a printer and an older MacBook. I also connect wirelessly to my home network with two iPhones, a Squeezebox 3 with a server running on the PC. I have an Apple TV and a Squeezebox 2 connected to my TC via ethernet.
    When my connection drops I will either see a Time Capsule disconnect message or if I am surfing the web, the browser just hangs. The wireless ICON strength is still pegged a the max level. None of my other devices (wireless or ethernet) connected to the TC or the other AEBS seem to drop their internet connections. I can re-establish the connection on my MBA by either turning off my MBA's Airport wireless and then turning it back on or by running the network diagnostics. The latter method usually shows green lights for all but the "Internet" and the "Server" which will have yellow lights. Usually when I select my wireless network and press continue, it will prompt for my WPA2 password which I have to reenter even though I always check the box for it to remember the password in the keychain.
    After reading the various discussions on disconnect problems and trying the various "solutions" I was still having the disconnect problem.
    Last night, I decided to turn off my Time Capsule and was then able to maintain an internet connection for considerably longer than before. Perhaps it was one of the other "solutions" that caused that. After turning my TC back on, the disconnect problem reoccurred within about 5 minutes.
    Next, I did my too frequent Time Capsule remedy which was to disconnect the power and then reconnect the power. (Seems like some of these devices (APPLE TV included) could use power switches.) I then deleted the .sparsebundle backup file on the Time Capsule. I was then able to restart Time Capsule backup and things have been running uninterrupted for over 12 hours...still backing up (20GB in 12 hours? Doesn't seem very fast!). I can report back later if this actually "fixes" my disconnect problems in the future. I am dubious that it will.
    I have several questions about the MBA and the TC/Time Machine backup operation.
    1.) I often forget about the TC when I close the lid on my MBA and haul it off to work. At work (connecting via ethernet), I will eventually get a TC disconnect error. But I am wondering if there are points in the backup process where a random disconnect will cause some sort of TC corruption. What is the recommended way of handling this? Should I always stop the Time Machine backup before turning off my MBA? (A nuisance if so!)
    2.) What is happening when the TC backup operation stops functioning and hangs up the MBA's internet connection? (I see lots of messages logged in the system log when this happens; but, of course, I don't have much of a clue of which ones are normal and which are not normal. I could send a copy of the logs when it happens next (I am assuming it will).
    Also one other anecdote. A few months back, I had taken another AEBS to my work to use during a training conference. My MBA kept dropping its connection while the other PC laptops in the room maintained their connections...(very embarrassing!). Maybe one of the other "solutions" would have fixed the problem or maybe if I had just turned off my Time Machine backup it would not have disconnected. I will repeat that exercise when I get a chance now that I have some things to try.
    It seems pretty clear to me from my own experiences and the discussion reports of others that the disconnect problem lies in the MBA's wireless internet connection software or the configuration of it. It seems like it is having difficulty recovering from various wireless connection "mishaps".

    Folks, I was having a very similar problem for the last 6 months. My connection was fine until June 2008, after which my Macbook and my Time Capsule would constantly conflict. If I rebooted or reset the TC, or the MB, things would be fine for a few minutes or sometimes a few hours and the problem would recur soon thereafter. About a month ago, I had to do a clean reinstall and the problem vanished for about 5 days, after which it reappeared. My MB never had a problem at work, or at someone else's home or with other routers, only with TC. Apple sent me a new TC, then they replaced my Airport card but the situation did not change ... UNTIL ABOUT AN HOUR AGO.
    An hour ago, I called Apple for the nth time in the last 6 months, and the rep heard me out (just like the previous n-1 reps). He then asked me to to System Preferences --> Accounts --> Login Items and asked if Real Player Downloader showed up in my list. Indeed it did. He asked me to remove it, and told me that Apple had just figured out that the Real Player downloader was recently found to be causing a drop in the connection between Macbooks and the TC (as well Airport Express).
    The problem I've been having baffled everyone. All the previous reps, the guys at the Genius Bars, nobody had a clue. Joe (the rep I spoke with this morning) seemed very confident that the removal of the Real Player Downloader from the list of login items would resolve the problem. So far, so good. My connection seems solid (its only been an hour, but earlier it would drop after 5 minutes of use).
    I hope my problem that (literally!) used up hundreds of hours of my time has been finally resolved. I hope this solution will work for at least some of you as well. What gives me hope is that this solution is logically consistent with the history of my problems. I probably first downloaded Real Player in June 2008. And when I did a clean install, I remember downloading Real Player a few days after the reinstall. So I'm pretty hopeful that my issue has been finally resolved.
    Shame on Real Player for putting out a defective piece of software. And thank you Joe!

  • Can I create a network where the Time Capsule gets its internet connection from my iMac?

    Hi,
    I've recently bought a Time Capsulebut I'm having some problems with it on my university network. It is an Eduroam network, so each computer has to authenticate before it can get an Internet connection – I can't use the Time Capsule normally as it is unable to authenticate to the network. However, I'd like to be able to create a smaller network in my room (with my computer and iDevices on so that I can use Remote and stuff, as well as to potentially get my Xbox and Kindle,which can't connect either, online).
    Last time I did this, I had my iMac create an internet connection which it shared with everything else. (This was before I had the Time Capsule.) One way of solving it seems like it might be to share the Wifi internet connection with the Time Capsule through the ethernet, and then the Time Capsule can share the interent to everything else. Would this be possible? Or can you think of any other way that this could be done?
    In other terms, I have an iMac, a Time Capsule, an iPhone and iPad, a Kindle and an Xbox. Only the iMac can connect to the internet and I'd like them all to be able to, as well as being on the same network. Is this possible?
    Thanks!

    DropBox is another possibility for sharing files and it is free for the first 2GB of storage.
    Lou Picinich
    Member Apple Developers Network
    Certified Member Apple Consultants Network
    ACSP 10.5 → 10.7, ACTC 10.5 → 10.7
    ACS Security & Mobility 10.6
    Mobility Technical Competency
    [email protected]
    www.SystemXperts.com
    (623) 512-8992

  • Using time capsule to share internet connection with a pc via ethernet

    Hi,
    I've recently acquired a time capsule and was wondering if i could use it to share a wireless internet connection via ethernet to my non-wireless (windows 7) pc?
    My current situation is that i have a wireless modem/router that shares my internet connection wirelessly with my mac mini.
    I have a pc without a wireless card that i want to connect to the wireless network so i was wondering if it was possible to attach the pc and the time capsule with an ethernet cable, then connect the time capsule to the wireless network and share the internet connection with the pc.
    Can anyone tell me if this is possible, and if so how?
    Thanks

    Welcome to the discussion area!
    IF...your wireless network is now being created by another Apple "n" router like an AirPort Extreme, AirPort Express or Time Capsule, it would be possible to do what you want to do.
    But the Time Capsule would not be compatible for what you want if your wireless is created by another manufacturer's router. The Time Capsule could "join" this wireless network so that backups would occur over wireless. However, when the Time Capsule is configured this way, the ethernet ports on the device are not active, so this would not help with the ethernet connection that your computer needs.
    A new AirPort Express 802.11n would do what you want. It has the capability of joining virtually any wireless network and the ethernet port can be enabled using the ProxySTA feature, so it would work for your purpose.

  • Time capsule with no internet connection

    I have an internet connection through a wireless router that is set up off site. I need to use the time capsule to back up but I have no way of physically connecting the capsule to the internet. Is it possible to back up wirelessly?

    Clint,
    I have the older airport extreme model and I've attached a usb hard drive to serve as our backup drive
    Is this the "round" AirPort Extreme? If yes, the USB port only supports printing from compatible printers.
    Even if you have the newer version of the "square" AirPort Extreme, Apple does not support Time Machine backups to a drive at the USB port on the device, so I can't recommend that you even consider this.
    If you want to use Time Machine to backup, you'll need to attach the drive directly to the computer, or consider a Time Capsule.
    Message was edited by: Bob Timmons

  • Running a Time Capsule witn no internet connection

    Hey,
    I have recently moved overseas from the UK & no longer have a DSL broadbaond connection to supply my Time Capsule with. My internet is now accessed via a USB modem so I am unable to use this with my Time Capule, hence the question. When I plug my Time Capsule into the mains power & acees it as I normaly would I am finding it taking very long to access my iTunes & iPhoto libraries which I have on the Time Capsule, this is also in line with the messages I am receiving telling me that my Time Capsule is not connected to the internet & an orange status LED on the front of the unit.
    Is it possible for me to configure the time capsule so that it is not looking for an internet connection allowing it to run quicker just as a Hard Drive?
    cheers,
    Scott

    Welcome to the discussions!
    +Is it possible for me to configure the time capsule so that it is not looking for an internet connection allowing it to run quicker just as a Hard Drive?+
    Open Macintosh HD > Applications > Utilities > AirPort Utility
    Click Manual Setup
    Click the word "Status" and window will appear with information about why you are seeing the flashing amber light.
    Click "ignore" next to the item that tells you that you are not connected to the internet.
    Click Update at the lower right at the Time Capsule will restart.

  • Using Time Capsule without an internet connection

    Hi,
    I've searched everywhere for a definitive answer to my question, but haven't been able to find it. Can anyone help me with this?
    I've got a new MacBook, and a now-full 320GB external HDD full of movies and music. However, I'm working overseas and don't want to commit to an internet subscription at home. The question I'd like to ask is hopefully quite simple:
    Can I use a Time Capsule as an external HDD to store my iTunes library (no backing-up at all), wirelessly, without an internet subscription?
    I don't want to have to plug my MacBook into anything, but I still want to access my movies etc. Is this possible?
    Furthermore, I'm thinking of getting an Apple TV further down the line, and hooking it into my Time Capsule-based network. Can I then stream my iTunes library to my Apple TV, with or without my MacBook turned on?
    Thanks

    Hogeyhogeybear, welcome to the discussions!
    "Can I use a Time Capsule as an external HDD to store my iTunes library (no backing-up at all), wirelessly, without an internet subscription?"
    Yes
    "I don't want to have to plug my MacBook into anything, but I still want to access my movies etc. Is this possible?"
    Yes
    "Furthermore, I'm thinking of getting an Apple TV further down the line, and hooking it into my Time Capsule-based network. Can I then stream my iTunes library to my Apple TV, with or without my MacBook turned on?"
    Yes.
    When you set up the Time Capsule, you will create a wireless network, choose security settings, etc., but will skip the internet set up portion. You will get 2-3 error messages stating that you will not be connected to the internet once the Time Capsule is updated with your settings, but you can just ignore them.

  • Time Capsule and an Internet connection

    I was getting an error with TC with regards to backing it up.  I tried to reset the TC back to factory settings I bought this TC from Apple in 2009,  Once I did that, I now no-longer have access to the Internet with the TC. It has a sold yellow light and my computer dosn't recognize it.  can someone please help?????  I was able to hook up a non TC router and it worked fine with no trouble.  I am not sure if loading Maverick had any issues with this?

    Hi, Under Water.
    You should configure the Express to "Join a wireless network" or to "Extend a wireless network". (Either one will work.)
    Connect your computer to your Express via Ethernet and open AirPort Utility. Press "Manual Setup" and authenticate if necessary.
    Go to the "Base Station" tab. Give the Express a name and password.
    Go to the "Wireless" tab. Set the Wireless mode to "Join a wireless network" or "Extend a wireless network." Enter the name of the wireless network created by your Time Capsule (or select it from the list). Check the box that says "Allow Ethernet clients" (if you're joining) or "Allow Wireless Clients" (if you're extending).
    Provide the appropriate security mode and password for the Time Capsule's network.
    Press "Update" and allow your Express to restart.
    Then you can plug the solar system into the Express's Ethernet port.

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