Time Capsule Internet Timeout Issues

I have had a 1 TB Time Capsule (TC) for a little over a year now with no issues. Within the past month I have been having issues with my internet failing to load webpages initially. I have to reload the page 2 or 3 times. It happened occasionally at first, but it is now fairly persistent. No issues occur when the ethernet cord is plugged directly into the computer. I have a MacBook Pro, iMac, and 2 iPhones. The problem is more pronounced on the 2 computers. I have tried adjusting various TC settings, including manually selecting wireless channels, using only the 2.4 ghz network, restoring factory settings, and adding DNS servers as was suggested in other postings, but nothing seems to work.
Does anyone have any other suggestions as to what might be causing this issue and what I can do to resolve the problem?

mac_bliss wrote:
The problem persists whenever the TC is involved in providing the internet connection (either wirelessly or through ethernet cord).
That does point a finger at the Time Capsule.
Is there any further diagnostic tests I can perform to pinpoint the issue and/or resolve?
You might learn something from the Time Capsule's logs. To see them, launch AirPort Utility and put the Time Capsule into "manual setup" mode. Pull down the "Base Station" menu bar item and select "Logs and Statistics". If it's not already selected, then select the "Logs" tab. The main point of looking in the logs is to learn whether the Time Capsule notices that there's a problem by noting whether there's a logged message at the time you're having trouble loading a Web page.
If any case, I'm running out of suggestions for helping you.

Similar Messages

Time Capsule Internet connection issues??

I just got a new time capsule and it works great with my computer. Im trying to connect another computer to it and it connects to the wireless but says it is not assigned an IP address so it wont go online. But i know that the TC has connectivity because i'm using it with my other computer. Please Help! probably something easy..

If you don't have full admin access to the computer then there is nothing much you can do about anything.
If your connection is not "home" then the firewall can block you..
I did ask the question.. do you get internet ok before you turn on the VPN?? If so as per Tesserax comment.. it is a setting in the VPN. And it sounds like there is nothing you can do about it anyway. If you cannot get internet no matter if the vpn is on or off.. then the computers firewall is blocking you. Turn off the firewall if you have sufficient privileges to do so.. otherwise.. put the Asus back and bridge the TC to it. There is nothing wrong with that setup.. !!
As a general piece of advice should I just keep my former Asus router and use the TC for backup only, or can this be fixed and is it a better router?
Since you have not given us specifics for the Asus we cannot offer any opinion on its comparative worth vs the TC. But Apple routers are great for Apple networks.. they are much less good for PC networking.. especially things like upnp are missing. The best is what works. If it doesn't work and you don't have admin access on the PC.. then for now, you are better returning to the setup that works.

I have an Ipad, I activated the time capsule with no issues. I added the airport Utility application without issue. However, I do not know how to access the hard drive with either my Windows computer or the Ipad. Does someone know how?

I have an Ipad, I activated the time capsule with no issues. I added the airport Utility application without issue. However, I do not know how to access the hard drive with either my Windows computer or the Ipad. Does someone know how?

On windows load the airport utility .. latest correct version as possible.. there is no windows 8 but win7 works after a fashion.
Make sure the TC is using SMB compatible names.. short no spaces and pure alphanumeric.
Type the name directly into windows explorer.
\\TCname or \\TCIPaddress
If no luck turn off all the firewalls.. internal windows plus security software plus whatever other gargyoles and other rubbish AV software you have running.
Ensure windows is able to at least ping the TC by IP address and name..
Use the utility in windows to set file sharing to guest account on with full read and write access.. and set workgroup to WORKGROUP.

Time capsule set up issues

Hello,
I have just purchased a brand new 2TB Time Capsule to use with Time Machine to backup my Macbook Pro. I am running OS X 10.8.4 with all updates available done. I also updated the TC.
I have been trying for two days to get my Time Capsule sorted and seem to have explored scenarios and solutions provided on the internet to no avail.
I keep getting this message after just below 6GB has been backed up:
The Time Capsule is plugged straight into my MacBook via ethernet cable as well as being plugged into my Sky wireless router (Sagem) with ethernet cable too.
Like suggested I have switched off wireless in Airport utility and on the Network tab have put the router to 'Off (bridge mode)'.
Internet and TC are both on solid green led.
I have used disk utility and followed instructions to check everything is OK there, but my understanding of partitions etc. is not great and there could be something here that is wrong:
I originally was not aware that it would be better to start off plugging in directly via ethernet so maybe this could have affected something?
I cannot find any step-by-step guide on the airport utility parts that need changing and am finding it infuriating trying to alter one thing and see if it makes a difference.
Alternatively, is there a way I can completely wipe all recognition of the failed attempts to use the TC and start again a fresh?
I have tried to erase data but it still remembers the past attempts and details of the TC.
Thanks, I look forward to your responses and if there is any more information that would make it easier to sort, please let me know.
Thanks
Dawn

Do a verify of the local source disk.. I think it might be faulty.
See A5 here. http://pondini.org/TM/Troubleshooting.html
Reset the TC to factory.. erase the drive and start over..
Use all SMB names.. ie short 2-20 characters.. no spaces and pure alphanumeric.
See C9 for more info on why apple names are useless.
The whole C section in pondini covers most of these issues...
Expect trouble.. TM and Mountain Lion can be really unreliable.

Why is Time Capsule Internet Slower than Belkin Router?

My Time Capsule is conneted via Ethernet to my Belkin Wireless router and is serving as my wireless backup drive.
I am extending the Time Capsule "network" via an AirPort Express in order to boost the signal over distance.
However I find consistently that when I log into the Time Capsule, my internet access is significantly slower than if I access it over the Belkin wireless router, whether I use the Airport Express or not.
I've also found that logging into the Belkin from my Mac to do my Time Capsule backups seem to run considerably faster and have fewer "stalls" than when going direct to the Time Capsule, which also seems quite strange.
Is there some reason for this? Something in my settings conflicting? One would assume that with the Mac going directly to the Time Capsule which is connected directly via Ethernet, that it would be faster than going through the 3rd party Belkin router, or at least no different.

Let me just get it clear..
Belkin is main router..
TC is bridged and plugged into it by ethernet.
Express is doing extend wireless to the TC over 5ghz.
Now there is a couple of misunderstandings..
The Time Capsule is set for the 5GHz band ONLY to avoid conflict with the numerous 2.4GHz radios in close proximity, including the Belkin, automatic channel selection.
TC is not able to shut off the 2.4ghz.. even if you don't use it.. it will work.
So it is better to set it up and use it on fixed wireless channel out of the way. Indeed if it is some distance from the belkin rather than right next to it.. you can use roaming network setup. Both Belkin and TC use the same ssid ie wireless name.. same security ie WPA2 AES = WPA2 Personal. Same security password.
But different channel.. IMHO it is better to lock the wireless channel. Set TC to 11 and belkin to 1.
Wireless channel on 5ghz is less of an issue but I recommend lower end channels.. ie <40.
Extending wireless on 5ghz is often poor.. the range is actually bad.. and link speed can be worse than using 2.4ghz.. so I would carefully test the speed using wireless on 2.4ghz and then on 5ghz. .If possible only use 5ghz on single hop up close to the TC.
Any wireless that does double hop.. ie TC--Express--computer will go at half the speed of TC--computer, if they link at the same speed. This is caused by double hop wireless being highly inefficient way to extend wireless.
If the TC is faster by ethernet via the Belkin than via the TC I would find that difficult to follow and you will need to give me exact model number of the belkin.
That the belkin 2.4ghz wireless is faster than the TC is no surprise.. apple limit wireless to N lite at 2.4ghz.. whereas the belkin is probably 300mbit. And better signal.
You have heaps of testing to do.

After installing Time Capsule internet connection slow

Since I installed Time Capsule on my Mac, my internet connection started acting up. The web browsing is VERY SLOW, and applications that are web-based no longer work properly. For instance, I have an EyeFi Wireless Explore SD card and the related EyeFi Manager software that allows me to wirelessly transfer my photos on the eyefi card to the eyefi website, as well as my photo service (Kodak Gallery or Flickr) and also transfers the photos to my Mac. Before I set up my Time Capsule, the eyefi system worked flawlessly. Now the uploads hang up and do not complete. I also have very slow progress trying to use my webmail, or loading webpages in general. I use the Safari browser.
My Time Capsule is set up as a separate wireless network, so I access the internet thru my original home wireless network. Is anyone having the same issues after installing Time Capsule, and does anyone have a solution?

Try doing a Safe Mode reboot by holding down the Shift key when you hear the start-up tone. When the progress bar appears you can release the key. A Safe Reboot will clear some of the caches, it's possible one became corrupt. If that doesn't work do both a SMC and PRAM reset, you may need to do each 2-3x.
SMC RESET
Shut down the computer.
Unplug the computer's power cord and all peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

New iPad makes time capsule internet slower

I currently have a time capsule as my internet router for an iPhone, iMac and MacBook Pro. I also use the time capsule as a back up disk. I recently bought my husband an iPad 2 and have noticed that when he is using it in our house, the desktop and lap top internet speeds become REALLY slow. When he goes somewhere with his iPad, the internet goes back to its normal fast speed. I did a bit of reading and understand that the more devices you add to the network, the slower it becomes and that it is only as fast as the slowest device. Also, I know that our time capsule is a dual band wireless network (2.4 GHz and a 5 GHz). What can I do to speed up our internet again so that we can use both iPad and computers at the same time?

Your three devices connected to your TC means that you have no "unknown" devices using your WiFi network.
Speedtest should connect immediately through your browser.
Let's try working backwards to find a solution...
Apple computers / devices > WiFi Network > Time Capsule > ISP modem > physical connection to residence > ISP service.
Step One
Firstly - I make assumptions in my instructions - please let me know if you require further assistance with any of the suggested actions - rule of thumb - if you have spent more than two minutes trying to work out what I have written, then I have not written clearly or with enough detail, so please reply and ask me for clarification.
Assuming your iMac and MBP are working OK, let's try to determine whether there is a problem with your WiFi Network (the radios in your TC). Using an Ethernet cable, create a physical network connection from either your iMac or MBP to the TC. There are three Ethernet ports on the back panel of the TC - connect to any one of these. Next, disable the WiFi radio on the connected computer. The easiest method to complete this task is via the WiFi symbol in the top right corner of your computer screen - often this icon is located just to the left of the clock. Click on the WiFi symbol and select >Turn Wi-Fi Off. Now open your favourite browser software - for example Safari - and attempt to connect to the internet. You may as well attempt to load the www.speedtest.net page, and if possible run the test. Do not wait five minutes - if all is working as it should, this page should load in a few seconds and the test itself should take 10-20 seconds.
Do you have the same issue with speed? Please let me know the outcome of this test and we can progress further.

Mac OS X Server 10.5.2 and Time Capsule - Auto-portmapping Issues

Hi,
So I recently installed Mac OS X Server 10.5.2 onto my Mac mini media center. During the "Standard Server" Setup Assistant, it detected my Time Capsule and asked for the TC's password to setup automatic portmapping. After getting things up and running, OS X Server apparently sends a refresh of the ports every hour to the TC, which also reboots it. Needless to say, this has caused huge issues in getting the first backup from all my Macs completed.
I disabled the auto-portmapping by changing my TC's setup password. Now, OS X Server is hitting the TC with a auto-portmap request every MINUTE. This is rather annoying as it's essentially spamming my logs on both OS X Server and the TC. Anyone know how to turn this feature of OS X Server off?

I can relate to this thread.
Setup:
I have a Macmini running OS 10.5.2 server and a TimeCapsule router connected to cable modem.
I have two other machines that backup onto TimeCapsule via TimeMachine.
Problem:
My Macmini server backs-up with TimeMachine locally via USB drive, not to TimeCapsule... Yet I have the same problem. Which is: everytime the server runs TimeMachine, TimeCapsule router disconnects from the internet as the macmini "prepares" the directly connected USB drive. (orange light on front implies that it completely resets itself) It reconnects for the duration of the backup, then resets the router again during the "Preparing..." phase of backup.
I believe the diagnosis implied by the original tread title is incorrect due to the fact that I have seen the same problem with port mapping completely disabled on the TimeCapsule router.
Something else is going on when TimeCapsule goes through "Preparing..." that is the cause of the problem

HT1178 AirPort Time Capsule set-up issues.

The initial set-up of my AirPort Time Capsule does not complete. The error message is "No configured AirPort base stations have been found". I have connected the TC to the ISP modem/wireless router with an Ethernet cable. The AirPort Utility has a green dot for Internet underneath the picture of the world. When I check the status of the connection there is a yellow dot for "Internet Connection" and a yellow dot for "No DNS servers". My reading found that this new TC should be set up as the primary base station if you are connected to an existing network. I do not know how to do that. It was also suggested that I disable the wireless radio on the ISP modem/wireless router instead of having two networks. I have not done that yet as when I contacted the ISP techie he advised that I just set up two networks instead of turning off their wireless radio. Any thoughts would be appreciated.

My reading found that this new TC should be set up as the primary base station if you are connected to an existing network
That would not be correct. If the TC is set up as the primary base station, then it will be handing DHCP and NAT routing duties......when it should be in Bridge Mode, since you have another router "upstream" on the network that is already handling the same network services.
The result is two devices both competing against each other trying to control the routing functions on your network, causing conflicts and other issues.....which likely explains your results. You only want one device doing this on a network.....which means that the TC should be setup in Bridge Mode on your network.
It was also suggested that I disable the wireless radio on the ISP modem/wireless router instead of having two networks.
There is usually no need to do this unless you find that there are interference issues being created between the networks. It won't hurt to turn off the wireless on the modem/router, but then again it may not help either. My advice would be to leave the network on at least for the present time, but your call on that one.
I suggest that you start over and try the setup again on the TC.
If you decide to do this, with the TC powered on, hold in the reset button on the back of the TC firmly for 10 seconds and release. Allow a full minute for the TC to restart to a slow, blinking amber light. If you have a new TC, the reset button is located to the right of the power cord port on the back of the TC.
Connect an Ethernet cable from one of the LAN <--> ports on the modem/router to the WAN "O" port on the TC
On your Mac, open Macintosh HD > Applications > Utilities > AirPort Utility
Click the Other WiFi Devices button
Click on Time Capsule
Or, if you are using an iPhone or iPad for the setup....
On the home screen, tap Settings
Tap WiFi
Under the heading of Setup a New AirPort Base Station, tap Time Capsule
AirPort Utility will take a minute to analyze the connections and then suggest a setup. The window will look like the example below, except that you will see a Time Capsule icon.
Type in a name that you want to use for your TC wireless network
Type in a device name that you want to call the TC
Type in a password for the wireless network and device
Verify the password
Click Next
The utility should configure everything for you in a minute or two. When you see the display indication of Setup Complete, click Done
That should be all that you need to do.
At this point, you should be able to locate the wireless network that you created on the TC, and enter the password to connect.

Time capsule - internet connection problem via wireless

Hi all - I've browsed around many other similar threads about people having difficulties with their Time Capsules, and although some of the problems I'm experiencing are similar, there's a few interesting oddities that other questions don't address or solve.
I have a 1TB Time Capsule that's acting as a router for my network. It's connected via the WAN port to a Netgear DG632 modem/router (in modem mode) that is set up with a static IP address and the DNS server for my ISP. The TC is also set up with these same static IP/DNS details, and is set to share the one public IP address.
The TC serves up DHCP addresses to the LAN devices via a mixture of ethernet (to a G4 Mac mini and to a Linux-based MythTV machine) and wireless (to a couple of 802.11g Airport expresses, a C2D Macbook using OSX Leopard and Windows XP, an iPhone and a Wii).
Everything on the LAN is happy, gets a unique IP address, can see the other devices, and can see the USB hard drives that are connected to the TC.
The weird behaviour comes when things try to actually connect to the internet.
Anything that connects via ethernet to the TC works perfectly. Connecting wirelessly however doesn't work properly - but not in a simple binary working/not-working manner...
If I connect wirelessly, I can do any of the usual network diagnostic things - e.g. Ping, Traceroute, etc. and data gets through and back, using IP address or actual site names.
I can download mail (via the standard Mail application, v3.5, from Gmail using IMAP)
I can even load secure webpages (i.e. those that use https, such as https://mail.google.com)
What I CANNOT do however is load any "normal" webpages (e.g. http://mail.google.com)
When loading a webpage, there is a brief period of data transfer (e.g. Camino reports "looking up ...", "connecting to ...", "waiting for ...") and then it just stops, and eventually the browser times out.
Other problems that people have reported have been solved by changing the DNS servers used - either to specify their ISP ones directly, or to use something like OpenDNS. My problem doesn't seem to be related to the DNS servers - to my mind, this sounds like some kind of outgoing port-blocking, but there ain't no such beastie on the TC as far as I'm aware, and since it is only happening on any device that connects wirelessly I'm pretty confident that I can rule out any local settings on a particular machine, or any settings on the modem.
I've tried several things to try and fix this, as follows:
Reset TC and modem
Factory-reset TC and set up again
Downgrade TC to 7.3.1 and set up again
Re-upgrade TC to 7.3.2 and set up again
Remove all wireless security (usually use WPA/WPA2 Personal)
Change wireless mode from 802.11n (802.11b/g compatible) to 802.11n only (2.4GHz)
Change wireless mode from 802.11n (802.11b/g compatible) to 802.11n only (5GHz)
Change wireless channel (Automatic, 6, 11)
Obviously none of that worked, so can anyone think of anything else that I can try and change to get this working?
For what it's worth, everything was happy until Thursday last week (11th Dec) and the only thing that I changed was an upgrade to Safari on the Mac mini, which seems extremely unlikely to have been responsible for causing such pain and anguish!
Thanks for bearing with me through all this - hopefully I've covered off all of the basics already, but I'm now not sure where that leaves me...
Cheers!

Something somehow fixed the problem a couple of days after my post - although I didn't know what triggered it (like I don't know what triggered the failure). I changed my set-up so that the Time Capsule was just a wireless bridge, and used the DG632 as the router and DHCP server - and obviously something worked OK.
Unfortunately the same problem happened again the day before yesterday, and after roping in the help of my ISP I determined that there wasn't a problem with the connection outside my LAN, so it was obviously something weird with my set-up.
After much frustration, rebooting, resetting, and fiddling, I spotted that occasionally a small burst of data would be received - perhaps enough to load an icon or small image - before everything froze up. On a hunch, I started playing with the MTU - and glory be! After the MTU is reduced from the default/automatic 1500 to 1458 everything works perfectly... except the Time Capsule no longer shows up!!! ARGH!!
I don't even recall ever seeing an MTU setting on the Time Capsule, and there definitely isn't one on the DG632 (don't most recent devices not require MTU tweaks? They just pass on the whole packet as-is?) so I've got no idea how to get around this issue now.
So much for stuff just working

Time Capsule - Internet and Printer Fine - Disk Not Available

I have a 1 TB Time Capsule with an external drive and printer connected to it. Internet access works fine as does the printer. From time to time, I cannot connect to the Time Capsule disk or the external disk. I also cannot connect to the time capsule itself using the Airport Utility. If I unplug and restart the Time Capsule, everything is accessible and works fine. Then, a day or two later, I cannot connect.
Any ideas welcome!
Thanks... JRMjr

I have consistantly had this problem.
Time Machine could not complete the backup.
The backup disk could not be found.
Make sure the backup disk is connected or open the Time Machine preferences to select a different backup disk.
If I unplug it and plug it back in it will probably work, although I have had to totally start from scratch a couple times to get it working.
Is this a DHCP issue or how can I avoid this in the future?
Thanks,

Mac Mini Server and Time Capsule, File Sharing Issue

Setup:
MacMini Server, Time Capsule, 2 Macs connected.
All Macs use the time capsule to backup.
Problem:
I can't use filesharing from over the internet anymore to connect to my server.
Ports 139 and 548 seem to be reserved for the internal backupdisk of the time capsule.
The port mapping rule gets turned off.
How can i still access my files from the outside ?
If i change the filesharing ports to something else, how can i access it ?
Anybody an idea ?
Thanks in advance.

Hi
+"I can connect to my server using vpn but my workgroup shortcut in the sidebar of finder doesn't work"+
That's about right. Bonjour won't work over VPN unless you work at it. AFP548 has an article on how to achieve it if you want to go to the trouble.
+"Isn't there a way without manually connect using go?"+
You could drop desired share points into the dock. Next time you initiate a VPN connection simply click on the icon in the dock. Works for me every time.
+"Perhaps some tweaking on the vpn server side?"+
None that I'm aware of. Perhaps someone else knows a way?
Tony

Time Capsule on Vista - issues connecting USB external drive (exact steps)

I recently have been trying to connect an 1 TB external hdd to my time capsule. When connecting directly to USB - the drive maps fine (NTFS)
1)Do I need to reformat in FAT32?
2) what steps exactly do I need to follow to access the drive? I have already followed these: http://support.apple.com/kb/HT1331 and none work
a)This is formatted as: \\IPaddress\drivename (for example, \\10.0.1.1\mydrive) Mine is 192.168.1.1\\Fetz TB (though the name in utility shows WDC WD10 EADS-00l blah blah)
b)when running as server connection - drive does not display
3) in apple utility click on disks I can see the hdd listed Enable file sharing is selected, do I need to enable over WAN, share with bonjour? Workgroup and WINS server are empty...should this be the case?
Please assist
Thanks

1)Do I need to reformat in FAT32?
Yes, either FAT32 or HFS+ will be required in order for the Time Capsule to be able to share it out to network clients.
a)This is formatted as: \\IPaddress\drivename (for example, \\10.0.1.1\mydrive) Mine is 192.168.1.1
Fetz TB (though the name in utility shows WDC WD10 EADS-00l blah blah)
You will need to rename the drivename to not include a space.
3) in apple utility click on disks I can see the hdd listed Enable file sharing is selected, do I need to enable over WAN, share with bonjour? Workgroup and WINS server are empty...should this be the case?
You will only want to enable over WAN if you plan on accessing the drive from another network or the Internet. If all access to this drive is from the local network, then leave this option disabled. This would be the same for the Bonjour option. Entering a Workgroup makes it easier for Windows PC, but all computers would need to be in the same Workgroup to be useful. The WINS entry would only be a value if you have a WINS server running on your local network.

Time Capsule WiFi Connection Issues. Help please.

I'm hoping someone might have some ideas about what could have caused a connection problem I've had since this morning.
So I setup a WiFi network with Time Capsule a couple of weeks ago in order to do back ups and set up wirless printing but I was told I needed to put my wireless modem into Bridge Mode. So this morning I did that, rebooted the modem as instructed, made sure all power connections and the LAN connection between Time Capsule and my modem were securely connected. On my Mac I was able to log on to my Time Capsule WiFi network and access the internet (there was no wired connection to my Mac, I definitely connected through the WiFi), but I was unable to even log in to the network with my iPhone, Apple TV nor with my daughter's laptop. Only my Mac was able to connect. I downloaded Airport Utility and checked every setting to see if I need to share or enable other connections, I couldn't see anything.
Does anyone have any ideas on this? I'm not overy tech savvy although hands on I can usually figure things out fairly well and get them working but this has me stumped.

I presume it worked fine for the two weeks..
until
but I was told I needed to put my wireless modem into Bridge Mode.
And that messed things up.. because you are now in the wrong setup on the TC.
I have to say.. a. what you were told ain't necessarily so.
And b. having messed up your existing setup.. need to change the setup of the TC so it will work.
I am not sure what modem router you have .. or what or how it works in bridge.. but guessing from your current settings..
You need to reset the TC to factory and start over.
The TC must be in router mode.. whereas with the previous setup it should have been in bridge mode.
You will find these settings on the Network tab.. in the utility.
I am just not sure if the internet should be dhcp or something else, ie pppoe, and that will depend on the modem.
I would also note there is absolutely nothing wrong with the setup you did have until you were talked out of it.
The modem can work as router with wireless on or off depending on the network.. and use the TC in bridge mode. It would create a wireless network and can be used for all your items just as well.

Apple Time Capsule Serial Number Issue

Can anyone from Apple explain why when you add in a Time Capsule serial number it is recognised on some areas of the site and not on others?

Welcome to the discussion area!
We're all end users here on the forum, just like you. Apple likely does not even read these boards, and even if they do, there has never been an official response from them.
You need to call Apple customer support directly to review your issue.

Time Capsule Internet Timeout Issues

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