Time capsule is dead

My time capsule is gone completely dead, no light even with hard reset.
I can hear the fan inside when powering on , but no led is lightening - even when making a factory reset/Hard reset.
Not possible to connect from airport utility.
What can be wrong?
Br

This is characteristic failure of the Gen4 TC.. look on the bottom and check it is A1409??
If so then I do not have a solution for you. I can fix the previous generation TC but this fault in the Gen 4 is a hard one.
Do you still have warranty on it? Or applecare on a computer or a device like the ATV might still cover it. There are complicated rules so ask, but if the TC has been bought within 2years of the computer it should be covered until it is more than 3years old.
If it is out of warranty.
Are you a DIYer??
Remove the hard disk which is likely still ok, and try to power it up without.. Then lift out the main board.. I can suggest some more tests to do.
http://www.ifixit.com/Device/Apple_Time_Capsule

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I just did an Time Capsule firmware update and now my Time Capsule is dead. What happened?

I just did a Time Capsule firmware update and now my Time Capsule is dead. What happened?

tresbaileys wrote:
it may be important to note that when I put my ear to the box I can still hear the HD spinning (although no lights are lit and it doesn't show in the airport utility). Ideas??
That is very bad.. how old is it??
The Gen4 TC can die this way.. it is not usual but it happens.
Leave it for several hours to cool off. Do a factory reset immediately when you try to restart it.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Tell me exactly what the LEDs do throughout this process.
Both the main one at the front and the LED on the ethernet ports which should all flash during bootup.
If it is less than a year.. of course Apple will replace under warranty.. 2 years in some places.. Europe .. places with stronger consumer laws. If you have applecare on a computer it should still cover the TC.
I kind of doubt you are going to get this going again... but we can try.

My time capsule is dead - where did the support article go?

Hi,
my time capsule just died - the known power supply issue, and it falls under the serial range referred to here:
http://www.guardian.co.uk/technology/blog/2010/jul/12/apple-time-capsule-recall- replace-fault
The article is old as well as the support article dealing with the issue (old link: http://support.apple.com/kb/TS3351?viewlocale=de_DE) Now, I can imagine what the guys in my apple store are gonna tellme, when I show up with my dead TC, but at least I want to show them proof that I am right before they do me wrong. Does anyone know where this article was moved to (or happen to have an old copy / Screenshot?).
cheers,
Erik

It no longer applies.. that is why it was taken down.. warranty + applecare never extends beyond 3years.. all Gen1 TC are now more than 3years old.. if yours has lasted out this long.. more than 4years.. it worked exactly as Apple designed it to.. and is now in need of replacement.
But there is plenty of DIY fix it info if you want it.

Time Capsule A1409 DEAD

i need help.
i have a time capsule a1409 4gen. Its dead, the light is not blinking. i hear the fan runing. i dont know what to do.
its out of warranty, i dont have apple care.
Anybody can help me?

ecocca wrote:
nothing i can do?, just put the tc in the garbage?...
i changed the capacitor of the power supply, because they was in bad status, but next of that, only the cooler spin...
sad news..
thank you
I do not know how to fix a gen 4.. certainly most of them will not have power supply issues.. I am surprised you needed to change capacitors.. that would only apply to the Flextronics supply and they are very rare now since Gen3.. If you got a Gen4 with a flextronics you are the first I have heard of.
Open it again and disconnect the hard disk. If the light comes on, then the TC should be at least active. You cannot boot through a bad disk.
If you do at least have some lights come on.. then do factory reset.. and if that fails I recommend you solder in a Serial Console.
The pinouts are at the bottom of this page.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair/new-issue-with-a1355-gen-3-tc
I am going to test if you can make a suitable connection with a ribbon cable.. if that is the case then you won't need to solder the connection which is rather difficult even for a good experienced hand with a soldering iron.
Once you have serial console access you will see the error messages in the boot. That is if it boots.

My time capsule is dead. Serial number 6F0120ZEACD. Is there something to do?

Time capsule dead. Something to do?

The the TC is in warranty, Apple will replace it for you.
If you have AppleCare in effect on one of your Macs, the TC may be covered if it is less than 3 years old.
If one of these conditions applies, take the TC to an Apple Store....if you have one near you....or contact Apple Support directly to start the process.
http://www.apple.com/support/contact/
If the TC is out of warranty, Apple will offer no help on repairs, but there are some shops that can do this for you. Instructions for repairs are also included, so a local shop might be able to do this for your with the information provided by forum TC expert LaPastenague. See the link below.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s

Time Capsule seems dead

I found I had no WiFi this am.
No light showing on my Time Capsule.
I replaced the plug-fuse (3amp) with some of the same I had left around, could not guarantee they were all OK but none of them brought it back to life.
It would appear to be dead.
I have my Mac since early 2008, the initial TC died after 18 months (Whose didn't?), which would make this TC some 4 years on the go, can't complain.I guess,
Just wondering what's the smart thing to do, seems too good to bin it!
I certainly liked to go back the Airport Extreme route again with or without capsule as an EHD.
My main drive seems OK and I have it cloned with another utility on another drive.
I would prefer to be able to restore from Time Machine.
Sorry for meandering, I have had to reinstall an old Zyxel to keep the show on the road, more perspiration than inspiration, I'm afraid!
Any suggestions would be gratefully appreciated.
Thank you

The power supply is dead .. again.. the Gen1 and Gen2 have an issue.. and if you got 4 years then you did pretty well out of the second one.
The TC can be fixed.. There are a number of repairers who do this.. outside of the apple system, since apple will not touch them or supply parts.
http://www.fackrell.me.uk/page3/page3.html
If you are a DIYer.. you can diy.. it is relatively simple.. IMHO to replace with an external power supply.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
There are several methods listed there. The easiest is to simply use the TC as a Airport Extreme and power the board from 5v hard wired to it.
This is horrible but really for $20 (15pound) you can buy a power supply 5v 3a nominal .. or 2a continuous and solder it directly to the board socket. Hard wire the whole thing. Just pull out the hard disk. And use it in a USB holder or use a long sata cable and plug that in.
Changing plugs over is possible.. snip them off the old power supply and dual voltages.
Anything is possible.. but to get it fixed will now cost you a goodly percentage of its value.. and it maybe simply time for a new one.
Oh, I should mention, do an ebay search for "Time Capsule power supply" international and you will find they sell brand new ones from Hong Kong..
They cost $55US. whatever that is in UK.. but you are delaying the problem. Hard disk is already 4years old.. and you are not fixing the main problem.. too b. hot for it to last.

My macbook and time capsule all died within the week. I can't turn the power on. any idea? is there a reset button?

My time capsule is dead. When I plug it in, there is no power.
The macbook just died yesterday before I could get another backup & wifi. It won't turn the power on any more. Is there a reset/reboot button hidden somewhere? Or do I have to bring it in and try to get all my info back?
Thanks.

TC die at around 3years.. earlier models generally faster.. so most a dead already.
There is nothing you can do.. either repair or dispose of it. Apple will not assist unless it is less than 3years old and you have applecare on a computer.
Even then they will replace with a refurbished of the same model.
Some of us do not like the throw away model Apple has adopted.. but if it is Gen 1 or even Gen 2 it could be time for update.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s
Macbook
These are seldom worth the expense of repairing. Once they are over 3years.. the cost of parts is a significant percentage of the new items.. the hard drive can be pulled to recover your files. Ask a tech in a repair centre for help doing that.

MBP won't connect to Time Capsule

OK, this is odd for some time now my Time Capsule has been flashing the amber light but I've still been able to connect.
Today when I woke up my MBP (Penryn, OS 10.6.8) the Airport/Time Capsule (2nd Gen, v7.4.2) did not connect. However my iPhone did have a connection. I could see my network from the Airport icon so I thought it might have something to do with the amber light flashing and so I connected by ethernet and reset all my settings and now I have a green light again. Yea.
But, my MBP still won't connect to the network. It see's it, it just won't connect.
When I open System preferences the Airport is amber (and Airport is on and connected). When I click on Assist Me and Diagnostic the Airport shows green but all others are red.
If I plug in the ethernet ISP, Internet and Server all turn green but but Airport Setting and Network Settings both fail (red)
When I use the Assistant in Network Preferences it won't accept my password.
Oddly my iPhone still connects using the original password but now when it wakes up my iPhone it's showing 3G for about a second and then switches to WiFi. That's not happened before.

OK, spent time at the Apple Store and they told me my Time Capsule was dead (even though my iPhone could still connect). They suggested there was an outside chance if I reinstalled the OS (didn't help).
Then I called Apple Support and they said I needed to call my ISP and get a bunch of info (which when I called my ISP they had no clue what I was referring to).
Finally called Apple Support again and a guy named Greg told me to quit all my open applications, open a new Finder Window go to the HD>Library>Preferences. Scroll to the very bottom and trash the System Configurations Folder. Empty the Trash. Shut down the machine for 30+ second and then restart.
Bang, all is working great. After I got on the phone with Greg it took less than five minutes and I'm up and running like a charm.

HT3728 No status light at all on Airport/Time capsule. I can plug internet cable directly into bac of my MAC and have internet access no problem. Is my Airport dead and need to be replaced??

I have NO status light on my Airport/Time Machine, I unplugged the internet connection from back of Airport and plugged directly into my MAC and am able to get to the internet just fine.
The Airport is almost 6 years old
Is my Airport dead and just need to get a new one??

Is my Airport dead and just need to get a new one??
Unfortunately, yes. On the upside, your Time Capsule lasted about twice as long as normal.

How can I erase (or remove) the hard drive from a dead Time Capsule?

How can I erase (or remove) the hard drive from a dead Time Capsule?

I found this having had the same problem...
http://forums.macrumors.com/showthread.php?t=553818
Having removed the hard drive I'm finding I can't reformat it. I manage to mount the HD but Disk Utility crashes when trying to format (HD attached to Mac via Newer Tech. SATA cables to USB) and causes what I think is a kernal panic on my Mac which hard crashes. I see 3 partitions when attempting to mount one of which is AFP. Anyone got any ideas about how to do this? I've dug around but the only progress I've made is to note others have had to work around ACL's when replacing the logic board of the TC. Not sure if this even relates to the problem. However the tool for doing this seems to have been removed from SL. (Forum references to this procedure all relate to 10.5).

Data recovery on dead Time Capsule

My Time Capsule died and I have files on it that I don't have else where. The Time Capsule is still under waranty, but if I have someone recover the disk for me the waranty will be broken and then I won't get a new one from Apple. Does anyone know if Apple can perform data recovery on a dead Time Capsule AND give me a new one or repair the broken one?

How old is the TC?
What model, A1xxx from the bottom if it?
Apple are telling people to store files on the TC so ring them up and say you were using it as you were told and now it is broken, what are they going to do?
They generally refuse to do more than swap to a new one.. the whole point of the TC is backup.. not file store.. so it has no way to backup and is considered a sealed unit.
What is dead btw? On a recent one, a dead hard disk is going to require some work to get files out of, if at all.
My advice would be to very carefully open the TC yourself and see if the TC works without the hard disk in it.. and plug the disk into a computer with usb to sata box.. you can get some recovery software if the disk does work.. otherwise it needs to go to a data centre. Then put it all back into the TC.. seal it up again.. and present it for replacement.. !!
http://www.ifixit.com/Device/Apple_Time_Capsule

Beating a dead horse: Access Time Capsule files w/ an internet browser $

I know I'm beating a dead horse here, but I have spent 2 days and countless hours looking up how to access my TC using an internet browser. I've read about port fwding and dynamic vs. static IPs. I cannot figure this out. If someone could help me and actually get it to work, I would be willing to pay them a reward for there services thru paypal. I don't want to sign up for Mobile Me or pay for any monthly subscriptions. I just wanna be able to access my TC and it's files where ever I am using an internet browser. Here's what I've got:
MacBook 2GHz Intel Core 2 Duo
Mac OS 10.6.4
Verizon Fios router model MI424WR-GEN2 w/ a dynamic IP
My TC is connected by ethernet to the Verizon router which enables me to use the WiFi on the TC
Do I have to sign into my Verizon router and change setting?
I'm pretty network illiterate so a good step-by-step would be great.
Thank so much to whoever can help me.

After all the setting have been put in, I'm getting an error that won't let me update the TC. It wants me to correct 2 problems. "The DHCP range you have entered conflicts with the WAN IP address of your Airport wireless device. What's that?
This error message is due to the fact that the TC is performing as a router (its default) and not as a bridge (as it should be) because it is downstream of your Verizon-provided router.
I apologize as I just realized when I first responded to you, that I had assumed that the TC was the only router in your network configuration. As such I had provided you with instructions based on that assumption.
As such, at least two things need to change in the instructions that I provided: 1) The Verizon-supplied router is your main Internet router and it is the one that needs to be configured for Port Mapping/Forwarding, not the TC, and 2) The TC should be reconfigured as a bridge. (ref: AirPort Utility > Select the TC > Manual Setup > Internet > Internet Connection > Connection Sharing = Off (Bridge Mode)).
So I used the "with Time Capsule password", was that right?
Yes, that would be correct.
Here are the "adjusted" instructions:
AirPort Utility > Select the TC
o Note the value of the IP Address. This is the IP address of the TC that was assigned by the Verizon-supplied router. We are going to want to change this to a static IP address. For now, just note what IP address range it is in, i.e., 10.n.n.n or 192.168.n.n, etc.
Manual Setup > Internet > Internet Connection
o Connection Sharing = Off (Bridge Mode)
Manual Setup > Internet > TCP/IP
o Configure IPv4 = Manually
o IP Address = select an IP address just outside of the range provided by your Verizon router. For example, if the router is supplying IP addresses in the range of 192.168.0.2 - 192.168.0.50, enter 192.168.0.51 here.
o Subnet Mask = 255.255.255.0
o Router Address = This would be the LAN-side IP address of your Verizon router. Most likely it is 192.168.0.1
o DNS Servers = you would need to get these from your ISP, or just use the OpenDNS servers
o Domain Name = you can leave this blank
Manual Setup > Disks > Files Sharing tab
o Enable file sharing (checked)
o Secure Shared Disks = With Time Capsule password
o AirPort Disks Guest Access = Not allowed
o Share disks over Ethernet WAN port (checked)
Manual Setup > AirPort > Base Station
o Enter a Base Station Password and verify it in the Verify Password box.
o When you have made all the changes, click Update.
Port Mapping instructions would be specific for your Verizon router. If you don't already, you may need to download a copy of the User Guide for this router in order to configure Port Mapping properly. The key is that the IP address for the port mapping would now be the private static IP address that you assigned to the TC. The Public & Private ports would be the same.

From Nabil Houlika Germany. Please help me by answering the following questions. The Time Capsule suddenly went dead. What should I do? Is there a way to put it "ON" again??

Yesterday the time capsule light went off. All efforts to put it on again failed. All electric connections are in good order and working perfectly. Please help me.

Hi again,
I called them this morning. Admits my allergies and sneezing I was able to talk to them.
They will replace it with basically no questions asked.
I guess also having a MBP under AppleCare also helped too as the case is registered under that.
They gave me a few options.
The could take my credit card number as insurance and send me a new one and them I send them my dead one back, or I could take it into an Apple Store for a replacement there. The problem is that I have data on there that I want to maintain, so they said take it to the Apple Store or an Apple Service provider and they would handle the transfer.
I don't have an Apple Store in my city, but have a Service Provider that I know that could do the transfer for me, but I kinda want to do it at the Apple Store because maybe then they would give me a new one instead of another w year tombstone.
So I need to weigh my options.
I'll let you know further what happens.
P.S. my serial number was not in the range listed, but that didn't seem to make a difference. I think the key is to be courteous, respectful and friendly.

Erasing a dead Time Capsule

My Time Capsule died last week due to a power outage or surge at my home. Fortunately I was covered under warranty, and got a replacement sent very quickly. I now need to return the old one.
Does anyone know how to erase any contents of the old one for security/identity/privacy's sake before I send it back? It is totally dead, no lights, nada.
Thanks!

Your only option would be to physically remove the drive, place it in an enclosure, and erase it that way (assuming the drive works well enough). Removing the drive voids the warranty; whether Apple will accept it as a returned item in that condition, you'd have to ask them.
I don't think I'd be particularly worried, though, about just returning it "as is". Apple certainly has a reputation to maintain, and allowing their techs to copy sensitive data off returned TC's is something they're surely pretty careful to avoid.
Give them a call, express your concerns, and see what they have to say.

Ripped HD out of dead Time Capsule... will it work?

Hi, like many other users here my Time Capsule power supply failed and now it's dead as disco. The repair quote seemed to be almost the price of the new one, and presumably the same design flaw will kill it again. So I took an executive decision to rip its hard drive out, Aztec style, and have now got it housed in a USB drive caddy. It mounts OK, and I've defined it as the TC disk.
But I can't see my old backups in Time Machine. Is that because it's local rather than NAS? Do I have to put it in an NAS caddy to see the old files, or is there a way to access them?

Is that because it's local rather than NAS?
Probably.

Time capsule is dead

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