Time Capsule Issues: Please Help

my set up:
1 extreme base station|2 expresses| 1 time capsule| comcast ISP| time capsule is setup to join the excisting network...i know apple does not recommend this but it is my only option....
issue: it was working fine for about a week...now time capsule keeps loosing connection...light stays green however...unplugging and plugging back in it works for a few minutes...then drops out again....

well the situation has gotten worse after the update. After updating i was hoping some of my issues may have been resolved...they were not in fact they are worse....
so i restarted the TC so that i could see in the utility for those few minutes i have access to it...it updated and restarted..but never really restarted...it just blinks yellow now..
so i pressed the little reset button in the back...went to factory default..and i set it up agian...the same way i had it...and now it says the TC has been updated and it is restarting it never comes back up...
i am extremely frustrated...this is by far my worst apple product experience...wait times for TC support by phone are over 30 mins each time....and two of the three techs i have talked to were practically ********...i know its not the ones for fault for barely speaking english...but come on..you should still know how to trouble shoot for god's s

Similar Messages

  • Help with time capsule issues please

    Hi all
    Any help or advise will be greatly appreciated.
    I will give you a little background info as it may be relevant.
    At home we had 2 MacBook pro's that backed up to a 2tb time capsule all worked well, wifi and back ups. Unfortunately both MacBooks where in boot/trunck of the car while we where traveling and the boot had a terrible leak that I was unaware of and both MacBooks where water damaged tried drying them out but both where beyond repair. (Devastation is not the word especially as the car insurance would not pay out)
    Unable to replace both MacBooks We continued to use the time capsule as a wireless router for both our iPhones then after 6 months or so the Internet would go off and the orange flashing light would come on. I just thought it needed reset and so switched it off and back on. Sure enough green light and all is well this became more and more frequently until the orange light stayed on regardless of what I do with no Internet. I've connected an old router which is working fine.
    The good news is that after a year without a MacBook I have a new one arriving tommorow. My main concern is the data on the TC I don't want to loose it but i don't know what to do?
    These are my options as I see it but again any suggestion welcome.
    1)I unpack the new MacBook pro set it up as normal then connect to the TC and check airport utility and hopefully this will tell me it just needs a firmware update. Install the update for TC reboot and check the green light is on, then to a fresh install for the mac and re-install the MacBook from the TC.
    2) when booting up the new MacBook try and find the TC when it asks for it and hope all goes well and it transfers my old MacBook data onto my new one.
    As I say any help or advise would be greatly appreciated, please note my primary concern is not loosing the data on the TC from my old MacBook
    Thanks for all the replys in advance

    It sounds like your TC has become unreliable.. is it a series 1?
    You might need to get it repaired, as it can take several hours to get the backups off the drive.
    Check in UK for local repairers.
    https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repairers
    It is just the power supply gone faulty and repair or replacement should get it going again. The data stored on the hard drive should be ok. Restoring the files from the old TM should be ok.
    The instructions here are extremely helpful for how to recover particular files. As your new laptop will be Lion and you don't want to recover the old OS.. just the various files you had stored.
    http://web.me.com/pondini/Time_Machine/Troubleshooting.html

  • Slow shutdown after installing time capsule. Please help

    Hi everyone,
    I'm experiencing some troubles when restarting or shutting down my iMac Intel 8gb RAM late 2010. It takes longer than usual ( before I buy my 4th gen. Time capsule it Was very quick) and now, after I installed it I can see the grey spinning wheel and a geey blank screen for several seconds before it goes off.
    Things I already tried
    .  reparing permissions from Lion recovery  mode (some of them can not be repaired. I already tried almost everything)
    . Onyx all maintenance options passed.
    . Disabled time machine
    . Deleted home folder preferences from terminal (revia reset password )
    My iMac Is running Lion 10.7.2
    I've configured my time capsule in bridge mode, with automatic backup copies
    I'm sharing Time capsule disk over wan and Internet.
    I've configured iCloud with back To my Mac, documents and the rest of options
    Please, I need some help¡. Can you help me?
    Thanks in advance,
    C. Llerandi

    Try doing a Safe Mode reboot by holding down the Shift key when you hear the start-up tone. When the progress bar appears you can release the key. A Safe Reboot will clear some of the caches, it's possible one became corrupt. If that doesn't work do both a SMC and PRAM reset, you may need to do each 2-3x.
    SMC RESET
    Shut down the computer.
    Unplug the computer's power cord and all peripherals.
    Press and hold the power button for 5 seconds.
    Release the power button.
    Attach the computers power cable.
    Press the power button to turn on the computer.
    PRAM RESET
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.

  • Can't Connect to My Time Capsule Backups, Please Help!!!

    I have been using Time Machine/Time Capsule to back my data up for over a year. I bought a new MacBook Pro this morning. I did not want to use Migration Assistant to transfer everything over because there were many bugs and corruptions on my old disk and was scared that would all be transferred to my new machine. It was time for a fresh start.
    I set up my new computer and transferred most of the files I needed via a flash drive. I am now trying to set up my MacBook Pro to connect to my Time Capsule backup disk via Time Machine, but once I enter Time Machine it does not allow me to go "back in time" to see all of my previous backups and restore points. There are some really important files I am trying to get to, but this computer isnt connecting to the Time Capsule backups. The old computer has already been completely reformatted, but it is still able to access the Time Capsule backups.
    I have done some internet research and learned that Time Machine uses a computer's ethernet MAC address to allow access. There are some codes posted on various websites that allow to alter what Time Machine thinks you MAC address is so that you can access your backups with a new computer/different logic board. None of these Terminal workarounds worked for me. The Genius Bar and Apple Care couldn't help either.
    I am hoping somebody can help me out. I understand I can use my old computer to get into Time Machine and retrieve what I need then transfer those to the new machine. But there must be a way to allow a new computer to fully access Time Capsule backups, but curiously, I can't find it. I rather have my new computer have full access because I am selling the old laptop and so I wont be able to use it to access my backups any longer.
    Sorry for the long explanation, but I hope that gives someone all the facts required to both understand what I am saying and help me fix the problem.
    -Amir

    Right now it is just empty because I have unmounted and disconnected my Time Capsule. I'm trying a low-tech work around to see if this works, but much rather do it the "right way."
    What I am doing is this:
    (1) Use Migration Assistant to copy everything from the Time Capsule to the new machine (this is exactly what I was trying to avoid initially). Migration Assistant has been copying files for about 5 hours now (still not sure what is going to happen).
    (2) Create a full backup on Time Capsule with my MacBook Pro now that it has everything from the Time Capsule on it.
    (3) Do a fresh install of Snow Leopard.
    (4) Hopefully, have the fresh start on my machine I wanted, but still have access to at least one archived copy of my old computer and files/folders.
    Does this make sense? Basically, the new machine does not allow me to access the old backups. So I am handicapping the machine now by reverting to my old settings via Migration Assistant, will back that up, then start all over from scratch again but hopefully have the peace of mind that my files are not gone because I will at least have that one copy of all my old copies in a Time Capsule backup that the new machine can access.

  • Time capsule problem  please help

    Hi People its my first post i hope its in the right section.
    Ok
    I have a NETGEAR RangeMax Dual Band Wireless-N DSL Gateway DGND3300 Wireless route.
    i was told i can extend the range with apple time capsule.
    i tried to set up time capsule this morning my steps were
    airport un
    found apple time capsule join wireless network all setup
    i then went to update the settings and i got message saying update complete waiting for restart
    the time capsule was stuck on amber flashing on and off and would not pick up any signal
    i have now set it up plugged into router but it don't boost my signal
    Does anyone know if i can set it up using wireless mode which will work and boost my signal
    at the mo it feels like a waste of money
    please help

    also at the moment i have plugged tc into netgear and created a new network.
    is that the best way,
    If you configure the Time Capsule as a "bridge" to use exactly the same wireless network name, security and password as the wireless on your main router, you will in effect, extend the wireless network that way. Computers will be able to move from one area to another without having to change networks.
    I assume that you have an ethernet cable connecting your main router to the WAN port (circle icon) on the Time Capsule.
    Open AirPort Utility and click Manual Setup
    Click the Wireless tab below the icons
    Wireless Mode = Create a wireless network
    Wireless Network Name = Exact same name as your main router network
    Radio Mode = Automatic
    Channel = Automatic
    Wireless Security = Exact same setting that your main router is using. You may need to check the configuration pages for your main router to get this information. If the settings do not match exactly, the wireless network will not perform as a single network, it will perform as two separate networks
    Wireless Password = Same password as your main router
    Confirm Password
    Click the Internet icon
    Connect Using = Ethernet
    Connection Sharing = Off (Bridge Mode)
    Update to save settings.

  • Time capsule problems - please help...

    Hi. Have got a new 3 tb capsule and after I've set it up it appears they it works as a switch, not as a router... Could please anyone help me set it up as router please...? :/

    It should be working as a switch if you plugged it into a router..
    You do not want the TC to be a router if it is plugged into a router causing double NAT issues.. or worse failing because it has same IP as WAN side.
    The setup is via the airport utility.. click the TC, click edit and go to the network tab.. there are three options,
    Off bridge mode is likely what it is now..
    DHCP and NAT is router.
    DCHP only is not used for normal setup.

  • Time capsule problems - please help! Disk errors.

    I bought a 500gb TC after a data loss scare and it has been ticking along doing its thing happily for a couple of months. I have it connected to my router and my iMac and Macbook backup to it wirelessly.
    Today the backup of my macbook failed (my iMac is with apple having the lcd replaced, so isn't being backed up).
    Initially the message was that the disk could not be mounted. But now has changed to a warning that the disk repair has failed and the disk has limited access and I should back up my data and reformat!
    I can view the sparsebundle files, but don't have any way of getting them off TC as the files are too large - so backing up is going to be tricky (and involved buying another HD I imagine).
    Is there any way of telling if the TC is fried or if it is some kind of setup/software error?
    Does anybody have any tips? Isn't TC supposed to be 'server grade'?

    Thanks for the reply.
    I have tried that (read a post on here suggesting it) and it still won't backup. I haven't changed any passwords.
    The only thing which has changed is that my iMac has temporarily been taken off my network while it is being repaired.

  • Mid 2010 15" MBP i5 A1286 POWER ISSUE-PLEASE HELP-

    The MBP works fine when mains connected but the only issue is every time I take the charger out it shuts down on me!!! So I have checked with a multitester & looks good the only thing i find hard to check for power is the battery itself as its hard to get a good connection, also I took to local Apple store & they checked with a new battery but said its still same issue so the guy disconnected nearly all the connecters off to check if they causing issue & he said now the battery is charging.
    So they still have the laptop to do further tests etc, but I’m not sure what could be the problem hear as maybe there is some component which is bad so the battery’s not charging or what else could be the issue please help & advice as I’m really confused as if it was something to do with the logic board then surely it would not even charge even after checking with the multitester or like Apple genius done by disconnecting other components...
    ANY HELP OR ADVICE WOULD BE HELPFULL,
    THANKS GUYS

    THANKS FOR THE HELP GUYS!!! BEEN AROUND 5 DAYS & NOT ONE PERON HAS HELPED...
    BUT YEAH THANKS AGAIN...
    WASTE OF TIME THIS IS...

  • I have a macbook pro and use BT homehub 3.  can't work out how to connect my time capsule. can anyone help, thanks.

    I have a macbook pro and use BT homehub 3.  can't work out how to connect my time capsule. can anyone help?  thanks

    Just need to plug the TC in to the hub in bridge mode.. do not try and bridge the homehub.. it is not possible with the setup BT uses.
    To bridge the TC.. plug it directly into a computer by ethernet.. no other connection to the TC or the computer.
    Press and hold in reset until the front LED flashes rapidly.. about 10sec.
    Release the reset.
    Open the airport utility and setup the TC to bridge mode.
    The actual method depends on version of the OS and airport utility you use.
    This is version 5.
    Sorry I cannot post the v6 as I am on a snow leopard computer now. But you go to the network tab, and choose off bridge mode for method of connection. It will be NAT and dhcp by default.
    Then setup wireless.. you have a number of choices here.
    Either setup with the same SSID Security and password, as the homehub uses.. or a different name, and password..
    Each method works fine.. but you sometimes have issues with wireless channels.. for now leave it on auto and see what happens.. if you have issues lock down the radio channels on both devices.. use one out of the following on each, 1, 6, 11 or 13 in UK.. so say 6 on the homehub then 13 onthe TC.
    Update the TC.. unplug fromt the computer and plug it into the homehub.
    If you have other issues with the setup tell us what OS you run so we can post suitable screenshots.

  • Adobe flash CS6 crashes when using the type tool or Editing word all the time... please help!

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  • Time Machine/Time Capsule issues

    I have had a never ending series of Time Machine/Time Capsule issues. There's little to configure, so there's not much I could be doing wrong.
    One thing I have especially noticed, is that Time Machine is interfering with iTunes. iTunes has frozen for a time or locked up when Time Machine is backing up.
    Another problem I have seen is the console log flooded with some sort of waiting for index error. Yet another are messages like -
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    I have the same question and I see you posted yours in March. So this forum is REALLY helpful...
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  • Transport Issue Please help

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  • I have just changed my ISP and they have informed me that i have to change the IP address on my time capsule. Please can someone tell me how todo this? Thanks

    I have just changed my ISP and they have informed me that i have to change the IP address on my time capsule. Please can someone tell me how todo this? Thanks

    This should really be unnecessary but anyway..
    If you mean the internal IP of the TC, the it can be changed by changing the dhcp settings.. which is weird.
    It looks a bit different in the v6 utility but is easy to do..
    See the DHCP beginning address is split into sections.. change the front section from 10.0 to 192.168
    Then update the TC.. then you will need to change everything on the network as the IP will need to change.. I recommend you simply turn everything off and then on again in correct order.. modem.. TC.. clients. 2min gap.

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