Time Capsule / Leopard 10.5.8 / Time Machine / Disk can't be opened because the original item can't be found / OSStatus error -6602
Hi,
I'm facing a big issue with Time Machine on my Mac Book running Leopard 10.5.8 (build 9L31a) and my Time Capsule (firmware 7.6.1 (76100.4)).
I have searched a lot (during 3 days !!) to find a solution but no luck !
I have the same syntoms as described by LUNY in this thread: https://discussions.apple.com/message/9364556#9364556
To quickly summarize:
My MacBook was configured to use my Time Capsule as backup disk. Everything went fine during 2 years and then one day I suddently got problems with time machine !
Time Machine was unable to access my Time Capsule. Moreover it was drastically slowing down my MacBook !
So:
1. I stopped Time Machine and tried to change the backup disk: every time I chose my Time Capsule Disk, I got a OSStatus error -6602
2. Then, I tried to access my Time Capsule from the Finder -> slow and then got this message 'Disk can't be opened because the original item can't be found'
3. I searched in the logs for the specific reason and I found:
- system.log (/var/log) :
myMacBook kernel[0]: disk0s2: I/O error.
myMacBook /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder[198]: NetworkNode::handleMountCallBack returned -6602 (the same error)
myMacBook ReportCrash[358]: Saved crashreport to /Library/Logs/CrashReporter/kextload_2012-12-30-112946_myMacBook.crash using uid: 0 gid: 0, euid: 0 egid: 0
- In CrashReporter (/Library/Logs/CrashReporter/): i see the problem coming from kextload with this exception:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000000122d000
4. I tried to mount the time capsule disk with Terminal (AFP protocol):
> mount -t afp afp://admin:[email protected]/Data /Volumes/termAFPData/
result -> mount_afp: AFPMountURL returned error 19, errno is 19
These errors (6602 and 19) are neither documented anywhere nor associated to a clear description of the problem. The only thing I have found is that errno 19 is an IO error -> http://www.opensource.apple.com/source/CarbonHeaders/CarbonHeaders-18.1/MacError s.h
On the other hand, and this is the really weird part of the issue, my time capsule disk works well when I mount it with SMB protocol !!! (Or when I access it with a Windows XP machine).
So, the workaround is: mount -t smbfs //admin:[email protected]/Data /Volumes/termSMBData/
Or, in Finder -> Connect to server and there use the URL: smb://xxx.xxx.xxx.xxx/Data
Not sure what is going on ... but I pretty sure that's a bug and not a hardware problem.
Is there someone who has already found a solution for this kind of behaviour ?
It would avoid me a lot of headaches and improve the support for this kind of problem.
Thanks !!!
Greetz
A Belgian boy
JoBidun wrote:
Thanks a lot for this really quick reply.
When you say: "I would though go back to 7.5.2 firmware." Do you mean a reset to factory default ?
Greetz
NO, your time capsule is running 7.6.1 but it is built with AFP following increased security for LION.. that is not required or available in Leopard.. so there is no point.. it is also not as stable on the older hardware.. at least in my experience.. I have repaired about 200 of the suckers so I do see a few.
When you select firmware update in the airport utility.. hold the option key.. all valid firmware versions for your TC then show up.. not only upgrades.. select 7.5.2 and upgrade to that.
Do a factory reset when you do it is a good idea though.. start off again.
And do reset of TM.. A4 in pondini.
See if it helps.
Oh, the TC will continually complain about needing a firmware update.. turn off automatic checking of updates.. it will still annoy you for fun every few weeks but that is better than daily.
Similar Messages
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Time capsule has been working perfectly for months.
Suddenly I can't connect to the drive on my airport time capsule and am receiving the message: “AirPort Time Capsule” can’t be opened because the original item can’t be found.
Time machine appears to be still backing up (last backup within the last hour), but drive is not visible and I have files stored on it.
I have tried rebooting everything in order as suggested for other issues, anyone got any ideas how to see the drive again??What OS are you running??
It is very typical Yosemite issue.
1. In airport utility does the TC show up.. if so click it.. and see the summary page which will include its IP address. That is what you are after.
From my screenshot you can see the TC address is 192.168.2.57
It might well show up briefly after a reboot or in ipad / iphone version utility. Yosemite is hopeless. The airport utility hardly works.
2. In Finder use Go, Connect to server.
Type in SMB://192.168.2.57 (replace with IP you discover).
If it is possible it will request a password.. type that in and DO NOT FORGET.. to store it in your keychain.
This will work until the TC changes IP which won't happen if it is main router.. but will happen if it is bridged.. so you need to tell me the whole network setup.
Mavericks is nearly as bad and the above instructions should be universal except I would use AFP instead of SMB. Apparently Yosemite is now totally Windows oriented. -
Hi
I have a " AirPort Time Capsule " (firmware 7.7.3) When I try to open the data folder in "finder". Then I got the message " The operation can not be completed because the original item for " data" does not exist". I have a lot of data and I can understand why I get this message?
Anyone who can help? Thanks..
Br. BoGet a USB drive of 2TB or more.. assuming your TC is 2TB. Either preformatted Mac or plug into your Mac and format it standard Mac OS Extended Journaled in disk utility.
Do a full archive of the TC. You do this using airport utility. Do not click the erase disk.. I marked in green.. just the archive.. that is to backup the internal disk to the USB disk. It is not fast.. take it that the process will go at around 40-50GB/hr.
Once you complete the archive .. it is a direct image of the data on your TC.. you can then plug it into your computer directly.. and then try and open the files you lost.. if you cannot open them.. open disk utility and fix the permissions.
http://osxdaily.com/2015/01/13/repair-disk-permissions-mac-os-x/
Or try the methods apple recommends..
OS X Yosemite: Set permissions for items on your Mac
It is possible to fix things on the USB drive because it is locally mounted.. but you cannot fix it on TC which is network drive. -
I am trying to download photos from my camera to iphoto on my mac book (which I have done many times before). This time I am getting an alert that saysThe photo “IMG_5965.JPG” could not be opened, because the original item cannot be found. How can I fix this?
There is a fair likelihood of an explanation of this symptom
in another ASC discussion thread; see the reply by léonie:
https://discussions.apple.com/message/20165563#20165563
You may have to research any newer possibilities in trouble-
shooting or resolving issues by use of iPhoto Support page.
Since I don't use iPhoto as a primary editor or storage, the
details on the topic aren't so good. I prefer ToyViewer editor.
•iPhoto Support
•iPhoto Video Tutorials
Hopefully the error is easily corrected.
Good luck & happy computing! -
Problems accessing time capsule data "The operation can't be completed because the original [...]"
So as my title would suggest, I'm having time capsule issues.
First of all, I'm running a MBPret late 2013. Currently I'm trying to setup my time capsule in my university dorm room for two reasons:
1) I want to use the internet they provide us.
2) I want to use time capsule as a backup drive.
I am not permitted to use wifi as per my contract with the university, unfortunate, but fine, I can use ethernet, I have the ethernet -> thunderbolt adapter.
Now, thus far, I've setup my time capsule normally (this is second setup not the first) and I performed a hard reset before connecting it all here. Before here it was setup at my previous house. After that I disabled the wireless and enabled secure shared disks "with device password".
I don't have internet access yet, though I believe this is a problem on the administrator side not mine, but the real problem is that I cannot access the data folder on my time capsule in finder. I've tried erasing the volume, hard resetting and setting up again, I keep getting the same error message:
"The operation can’t be completed because the original item for "Data" can't be found"
Any suggestions?
RegardsIf you don't have applecare you will need to pay if you want the genuine article but your problem is familiar and Apple support is likely to say your the first person they have ever heard of with this problem.. even when every second post here refers to it.
Here is my standard list. Work through it and tell me if you succeed.
The cause is Yosemite btw.
A factory reset of the TC is the start.. it is required so you can find it again.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
ie Start from a factory reset. No files are lost on the hard disk doing this.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 and TCwifi for basestation and wireless respectively.
Even better if the issue is more wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking. If the TC is main router it will not be an issue.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the laptop itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
This user has had success and a few others as well.
RáNdÓm GéÉzÁ
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/ -
I cannot play music from my libray on either my external drive or my laptop. I keep getting the same message - "___ song (all of them) could not be used because the original file could not be found. Would you like to locate it?" I have changed the path several times under preferences and it still won't recognize any songs from either my laptop hard drive or my external drive. I can't play any music at all.
I think I've fixed this on my machine. If you look in the ITunes folder there is a subfolder called Previous iTunes Libraries. In my case for some reason this contained the one which had always worked and a new one was in the main folder. I closed iTunes, deleted the new one, and moved the old one back to the main folder, then opened iTunes. It then rebuilt the library and it plays correctly. Hope it works for you.
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iTunes tells me my song selection: "Could not be used because the original file could not be found. Would you like to locate it?" I can locate it and all my other music, but can only open one song at a time. How do I set it to open all my music whenever I want?
Message was edited by: WoildbillI just spent several hours dealing with this when switching to a new PC. It was extremely frustrating as I knew my files were on my external HD but no matter how many times I copied my old iTunes folder over the files were still missing...because dummy me had forgotten to "unhide folders" on my new PC and my old files were actually stored in a hidden folder created long long ago.
This is how I did it on Windows 7 with iTunes 10
1. Look in iTunes Advanced Preferences to see where iTunes is saving files. (Edit, Preferences, Advanced)
Example: C:/Users/Woildbill/My Music/iTunes/Music
2. Ensure you are able to see hidden files - Control Panel, Folder Option, View, Show Hidden Files
3. Use Your Computer's Search Function to Locate the Missing File (Start, Search, type name of song - I started my search in "My Music" folder but be sure to expand to entire Computer if not found right away)
4. In Search Results, right-click found folder and select properties. This will tell you where the file is actually stored.
5. Use Windows Explorer (right-click start) to navigate to the location of the file. It is likley your other missing files are in the same location.
6. In Windows Explorer, copy the newly located files to the iTumes location from Step 1 and everything should work again.
Hope this helps! -
I downloaded TunesGoWatch by Wondershare. I deleted the app. Every time I turn on my computer I get a popup saying "TunesGoWatch can't be opened because the identity of the developer cannot be confirmed." I deleted the app, how do I stop this popup? Your help is truly appreciated
First:
(Apple menu) > System Preferences > Users & Groups > select your account > Login Items.
Determine if that program appears in that list. If it does, select it and then remove it from Login Items with the "–" (minus) button.
Next:
Select the entire line that follows (triple-click to select it), then control-click, and from the contextual menu that appears, select Services > Open:
/Library/StartupItems/
If the program or an alias to it appears in that folder, drag it to the Trash.
Next:
When you log out or shut down your Mac, de-select the checkbox that begins with the words "Reopen windows... " -
Two problems, the typing on top of itself and as listed above.
If by "typing on top of itself" you mean CD insert printing then I'm sure that will be fixed (again) in the next build...
The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
If you have to resort to trying to pull back the library from your iPod see Recover your iTunes library from your iPod or iOS device.
tt2 -
i am setting u a new time capsule. i already have a wifi setup in my office. now i want to use this time capsule just as a wireless backup machine. do i still need to attached a DSL cable, or it can connect to my existing wifi and start working ?
You probably can, but this type of configuration is not recommended or supported by Apple.
Two cautions if you want to try this:
1) The Time Capsule has to be configured to "Join" your existing wireless network in this type of setup...and to do that, you must know the exact type of wireless security that your network is using.
2) Backups are likely going to take twice as long. The wireless signal must travel from your computer to the wireless router and then from the wireless router back to the Time Capsule. Two "hops"......even if the computer is located close to the Time Capsule.
If you want to try this, we can tell you how....but with no guarantees on your results....since this is not officially supported. -
I have just installed a 2TB time capsule on my iMac i7, it see my second 1TB hard drive but the 256 SSD doesn't come up in the list of hard drives I can back up. How can I enable the time machine to see my first SSD 256gb hard drive?
iLife is preinstalled on all the Macs. If you purchased iLife in the App Store or your computer came without DVDs, open App Store > Purchases and download the applications. If your Mac came with discs, insert the Applications DVD and install iLife applications
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How do I connect to Time Capsule from a Windows 8.1 machine which is on a Windows domain. I have been able to connect from a Windows 7 machine on a Windows domain to a Time Capsule. Airport utility is not displaying the Time Capsule Win8.1 machine.
I have checked that the firmware has been updated to 7.6.4 . Similalrly the Win8.1 machine has been loaded with the update specified in another discussion.Firstly how are you connecting to the TC.. wireless or ethernet?
Please open a command window and ping it.. ping by name and by IP address.
If ping succeeds at least by IP it should work.
In windows explorer type
\\10.0.1.1 (or whatever the TC ip is.. that is the default).
Having the airport utility for windows loaded can help the process. As it loads bonjour for windows.
7.6.4 firmware on the TC is useless. It works better on 7.6.1
If the ping does not succeed by either name or IP address yet you have internet through the TC, then your network is setup wrongly. You are have firewalls blocking local IP. Take down all the firewalls. -
Leopard. Did a full restore from Time Machine. Now I can't access my other internal and external drives. I get the following error: The folder “Capture Video” can’t be opened because you don’t have permission to see its contents. I have repaired permissions pn the main harddrive. When I try too click on a disk I get the previously stated error. I can't even open up information to see what permission/access there is. It simply will not let me see the content. It shows the content of my main hard drive when I have clicked the other harddrive's name.
Solved:
sudo chflags 0 /Volumes/"FCP Time Machine BU"
sudo chown 0:80 /Volumes/"FCP Time Machine BU"
sudo chmod 775 /Volumes/"FCP Time Machine BU"
sudo chmod -N /Volumes/"FCP Time Machine BU" -
My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?
Use the manual methods.. but it is possible for TM to wipe the old files in trying to fit into the space.
Try Q16.. but read all the section 14-17
http://pondini.org/TM/FAQ.html -
I am setting up a new Time Capsule to replace another hard drive. Is there any way to include the the Time Machine history from the old drive on the new Time Capsule?
Check item #18 of Time Machine FAQ, particularly the material in #3 of the "How to" section.
By the way, you've been misled by poor field labeling on this forum into typing a large part of your message into the field intended for the subject. In the future just type a short summary of your post into that field and type the whole message into the field below that.
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