Time Capsule + Mountain Lion + Cable Modem = Unhappy

Greetings,
I have a frustrating networking issue that I *think* is related to Mountain Lion, but I'm not sure. Here is the situation.
I have a cable modem connected to my Time Capsule. It has been connected for more than 1 year with the same configuration and cables, and worked just fine. I use the Time Capsule to connect my MacBook Air, iMac, a couple of iPhones/iPads, and several other wireless and wired network devices to the internet.
This week, I installed the Mountain Lion upgrade on my two macs. I was able to download and install the update on both computers, but immediately after that, my Time Capsule and my Cable Modem will not connect to each other.
When I plug my MacBook Air directly into the Cable Modem it works fine.
When I plug the Time Capsule into the modem, it initially lets me connect to the internet for anywhere from few seconds to a minute or two, then I lose the internet.
Troubleshooting steps I've taken:
Power cycled the cable modem multiple times.
Power cycled the Time Capsule multiple times.
Reset Time Capsule to factory defaults and set it up from scratch as a new Time Capsule
Replaced ethernet cable between the two.
Tried OpenDNS servers instead of my cable provider DNS servers
Tried requesting new DHCP lease on Time Capsule, and it doesn't appear that anything changes.
Disconnected all other devices from the network, just the Time Capsule and the MacBook are connected
I've talked with my cable modem support. They say everything with the cable modem is fine, it is the Time Capsule that is bad.
I've talked with Apple, and they say the Time Capsule is fine it is the cable modem that is bad.
Neither have been able to fix it!
I'm not 100% sure this is realated to the Mountain Lion upgrade. Prior to the upgrade, I had noted my internet connection speeds had been erratic over the last couple of weeks. I can't remember for sure, but think the Time Capsule did get a firmware upgrade a week or two ago. I can't remember if that was when it started to act up or not.
Any Time Capsule/Network gurus out there who can help? Have other Mountain Lion updaters had similar problems?

Update: I think I've pinpointed this problem to the Time Capsule. I've replaced the Time Capsule with my Airport Express, and everything works flawlessly. So:
Cable Modem -> MacBook Air (via ethernet cable) = Works fine
Cable Modem -> Airport Express -> MacBook Air = Works fine
Cable Modem -> Time Capsule -> MacBook Air = Doesn't work
I've reset the Time Capsule to factory defaults (holding down reset button while plugging in power) = no change
When I first plug the Time Capsule into the Cable Modem, I can get internet for few seconds. But eventually the "Internet" status light in Airport Utility goes yellow and I can't access the internet at all.
It would be interesting to try a different cable modem with the Time Capsule but I don't have one.
Time to call Apple again I think.

Similar Messages

Time capsule mountain lion

how do I disconnect all users from time capsule in mountain lion, the option seems to no longer be available
I am encountering can't back up sparse bundle in use. In previous versions you could go to airport utility and disconnect all users to restart time capsule.
Mountain Lion doesn't seem to have that option anymore

The restart command is on the menu bar under Base Station on mine.
Also you can still use the 'old' 5.6 AirPort Utility available here http://support.apple.com/kb/DL1482
I'm not sure if it installs directly on 10.8, it works fine on my upgraded lion machine but was installed before the upgrade.
Hope this helps

Trouble with Time Capsule & Mountain Lion - unexpected error occurr when setting up connection to an existing network

Hi,
My TC was working perfectly fine until 2 weeks ago...
I have 2 MacBook Pro 2009 & 2012, I used the TC has wireles external hard disk for Time Machine.
I installed Mountain Lion on my oldest MacBook Pro (the newest has already Mountain Lion installed) 2 weeks ago. The installation was not straight forward... I tried to perform a clean installation, but I had difficulties with some applications.. anyway after a few days, everything went fine and smooth, I had to reconnect my TC with but it works fine, I could perform a few back-up with Time Machine.
But ... since 5 days ago, my TC is not find any more when I enter Time Machine... I went to Utility Airport and the TC was not connected, just circeld with dashed line and I cannot enter the set up mode.. I tried several things that did not worked and finally performed a reinitialisation of my TC with restauration of factory setting. This helped a bit because I could finally see my TC in utility arport in the wifi connected devices. I tried to et up my TC and connect it to an existing network. It went fine when specifying on whch network I want to connect, chossing a name for the TC and its password.
But then... I got an error message: An unexpected error has occured. Retry. I never get the window asking for the password for the network.
I retried but, It did not help, now the airport is no more visible in the wifi connected devices in airport utility...
Any thoughts, ideas?
Thanks,
Yvan

If you have a clean install of Mountain Lion it will remove the 5.6 utility.. but this is still better for setups than the new one. .. certainly for Gen4 TC or earlier.
The setup of the TC manually from v5 utility.
Make sure you use all short names.. for the TC itself and for wireless.. I recommend different name for 5ghz as well.
Use WPA2 Personal security and fix wireless channels.. check 11, 6, 1 in that order.
For 5ghz try around 40 and around 150.. doesn't matter which one.
Use ethernet if wireless fails..
You will hate me but older Mac with ML upgrade that went badly.. sorry get some help to clean install. the wireless in the Mac itself is then the issue.

Trying to attach my time capsule to my cable modem box, which is a Virgin media Scientific Atlanta box. Problem is the apple set up tells my to put in the IP address for the virgin cable modem, which I cannot find. Can any on assist?

can any one help with is problem.

In what screen of what application are you asked to enter that IP address? The only place I'd expect to see such a prompt is to let AirPort Utility access another AirPort base station. Your Scientific Atlanta box isn't one.
By the way, you've been misled by poor field labeling on this forum into typing a large part of your message into the field intended for the subject. In the future just type a short summary of your post into that field and type the whole message into the field below that.

Are Time Machine, Mountain Lion and Retina able to work together?

I have been using for a while Time Machines with various Mac's and OS X systems with no problem.
But Time Machine (backing up on a 2TB Time Capsule) + Mountain Lion (10.8.2) + a Retina Mac Book Pro have been not able to appropriately work together for the last 2 months:
- TM displays 'none' for 'Oldest Backup'
- the corresponding-sparse bundle reaches 578 GB
- whereas the present tinner storage of the Mac is only 200 GB
- TM seems to restart in a given way the full backup every time (2 millions itesm..)
- but it does not take too much time
- and 'entering' in TM displays daily bakcups for the last week, but not beyond (compared to 2 months), and several (hourly-like) backups for the last day
Unfortunately, the recipes given by http://pondini.org/TM/Home.html seem to be inefficient.
Thank you for sharing your experience(s) with this kind of problem and solution(s) is you have !
Regards,

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting.

I have connected a new time capsule to a dsl modem. It doesnt see the internet. Airport utility says: Disconnected. But it isnt. Internet tab shows PPPoE. Must I enter Account Name or Password? If so, where do I find them? If not, what do I do?

I have connected a new Time Capsule to a DSL modem using an ethernet cable . The modem is working fine and connected fine. But the Time Capsule doesnt seem to be talking to the modem. If I click the internet Icon in Airport Utility it shows Disconnected.If I click the Time Capsule icon and go to the internet tab it shows Connect using PPPoE. Is that what it should be? In the box below there is place for an account name and password. DO I need to filll these out and if so what do I put there--information about the Time Capsule of informationabout the Modem? And where do I find the information.
Or am I completely on the wrong track.

Thanks. The modem is a Speedtouch ST585 v6. How do I know whether it is in adsl bridge? Also this is a modem-***-router. Does that make a difference?
If you did not put it in bridge then it is not in bridge..
Connect a computer directly to the modem.. open the browser to either 192.168.1.254 or 10.0.0.138 (if neither of those work you will have to check the IP address your ISP has set).
BTW who is your ISP and do they allow PPPoE.. for instance most ISP in UK do not use pppoe so you have no choice but to run the 585 as a router. In which case bridge the TC
Anyway.. open the setup configuration in the Thomson and select a template that says bridge.. run through the wizard and it will then bridge the modem.
And I am using Airport Utility 6.0. How do I get the earlier version?
By reading the site link I just gave you.. downloading the utility and running it on your computer. Or simply google to 5.6 lion airport utility... that is the way I find things when I don't have the link memorised.
Finally, AIrport Utility shows a number in a red dot next to the time capsule icon, currently 2. What is that for? What does it tell us?
Firstly download the useful utility.. but the dots tell you something is wrong and preventing the TC from working.. if you open the utility it should tell you what the errors mean.. I cannot tell you what they are, but it is likely to be no internet connection and pppoe has failed.

How can I use my time capsule with Ethernet cable? How is it also possible to use time capsule as a normal external hard drive?

My problem is that I don't know how to use my Time Capsule with Ethernet Cable, as when I use wireless it is really slow.

Make sure that there is an Ethernet cable from one of the LAN <-> ports on your modem/wireless router to the WAN port on the Time Capsule
Click on the Wireless tab at the top of the page
Change the setting for Wireless Mode to Off (I assume that you do not want the Time Capsule to provide a wireless network since you already have a wireless network)
Next, click the Internet icon at the top of the screen, then click the Internet Connection tab
Connect Using = Ethernet
Connection Sharing = Off (Bridge Mode)
Click the Update button at the bottom and wait 30 seconds for the Time Capsule to restart and display a green light
Then, you must power off your entire network...all devices....in any order that you want
Wait a minute
Start your modem/router first and let it run a minute
Start the Time Capsule and let it run a minute
Keep starting devices one at a time until everything is powered up
If you are using Time Machine for backups, you will need to reset the connection because you have changed the way in which the Time Capsule connects to your network
Open System Preferences (gear icon) on the dock
Open Time Machine
Click Select Disk
Click the Time Capsule to highlight it
Click Use for Backup or, it might be Use Disk
Now you can connect your Mac using an Ethernet cable to one of the LAN <-> ports on the Time Capsule to back up using Ethernet. Be sure to turn off the wireless on your Mac before you start the backup.
If you want to backup using wireless, disconnect the Ethernet cable from the Mac to the Time Capsule and turn on the wireless and connect to your wireless network. Your computer will now backup using wireless.

After upgrading to Lion I can't access time capsule pre lion.

Last week I backedup to time capsule via cable.
I then upgraded to Lion.
After upgrading I backedup to TC again.
Now my MBP 17 can't access time capsule pre lion. So I can't see any of my last 2 years of Snow Leopard data.

yikes, I had to move all my years of iPhoto folders/pix from very old iMac to a new HP laptop with PC Vista Home Premium....now finally ready and hoping to do years worth of photo albums! so I go in to these files and of course they don't open...because they're on pc.
- I am techno ignorant on all this, what can I do? Is there any way I can open these on PC or do I need to go back and reinstall on a very very very old AND slow slow slow mac? these photos were created in 199, 200, 2001 up through 2007 so through many versions of iPhoto and Mac OS. I am hoping I can retrieve them - and very worried I cannot! Would love advice and help.
- and on a separate note, any good, inexpensive iPhoto and iTunew wizard/tech support professionals out there in the Menlo Park, CA area?

Config Time Capsule with ZyXEL DSL modem/router

Hello everyone,
I have been beating my head about this for the last week or so and it had drove me to drink (Really short drive by the way). I have CenturyLink DSL Service with a modem that they provided (ZyXEL PK5000Z), this is a modem/Wi-Fi router. What I am trying to do is have my Time Calsule be the Wi-Fi router so my AirPort Express can extend the network and do what it does to get my devices connected. When ever I have my Time Capsule connected to the modem, it will drop the internet connection within 10 min to 30 min, but when I have the modem wired to my Mac it stays connected for days. I have tried many different configs and putting the Time Capsule in "Bridged" mode with the ethernet cable in both the internet port and LAN port... same problem. If anyone could please help me get this setup, that would be amazing... plus this would save me from having to call the CenturyLink Tech Support line.
Thanks,
James

Strange things happen.. the TC should be fine bridged to the Zyxel.. as long as you turn off wireless in the Zyxel and only use wireless in the TC.. you must create the wireless network.. not join a network.. people try to do both at the same time and end up in a mess.
Then you can check the extend wireless network in the TC and airport should be able to extend it.
But I would also add the following.
Fix radio channels.. if you have difficulties the less auto the better.
Use SMB names ie short, no spaces, pure alphanumeric for everything but particularly wireless.
And use a different name for 5ghz.
Use only WPA2 Personal security.
If you lay off the grog for a bit it helps keep the mind clear.. to think through the things.. although I do understand the frustration.
Let me suggest you post all the setup screen shots and that can help us loads to figure out if you are making a mistake.

Can anyone recommend an external storage device to supplement my mac book air? I already have a time capsule but want the new device to replicate the data on that so ideally would like a device that i can connect to the time capsule through a cable.

Can anyone recommend an external storage device to supplement my mac book air? I already have a time capsule but want the new device to replicate the data on that so ideally would like a device that i can connect to the time capsule through a cable.

Hi CJR
I'm not sure how Time Capsule can be replicated onto your external drive but there is a USB port on the back of TC that can be hooked up to any recent external drive.
Another thing to think about , besides a Time Capsule failure, is the theft of your Time Capsule, so it might be a good idea to consider separating any redundant back-up from your Time Capsule or both my be stolen.
TC will back up until full and then begin deleting the oldest back-ups. Mine is a 2TB Time capsule.
My back-up plan is as follows:
1. Macbook Air back-up on Time Capsule though Time Machine backs up everything - I think it's about every 30 min or so.
2. Contacts, reminders, appointments, notes, email are backed up through iCloud.
3. iTunes and non-itunes purchased music is on iMatch (and no need to back-up) and any non-iTunes music is backed up on an HP external drive (in case Time Capsule dies)
4. Photos are on my MacBook Air and are backed up on my HP external drive.
5. Office documents (Excel, Powerpoint, Access etc) are stored in a Skydrive app (like iCloud) and Skydrive syncs these docuemnts with the MS cloud and my old PC and does not alter their native format like storing in iCloud would do.
Cheers

I have connected my time capsule to motorola SG6580 modem via ethernet. I have a wireless network on the motorola and a wireless network from the time capsule. I get duplicate IPs error messages sometimes. How do I fix?

I have connected my time capsule to motorola SG6580 modem via ethernet. I have a wireless network on the motorola and a wireless network from the time capsule. I get duplicate IPs error messages (no connection) sometimes when trying to connect devices to the wireless network. How do I fix? Sometimes devices cannot connect to the network because of conflicting IPs. I look on the Motorola and every device has a unique IP assigned but occasionally a device has taken the IP of another device. I have been writing down all the devices and the IPs they have been using. It happens more with PCs than Macs, ipads or iPhones.

If the Time Capsule is set up correctly in bridge mode, then it is the responsibility of the Motorola modem/router to provide the correct IP address assignments for all devices on the network.
Check to insure that the Time Capsule is correctly set up to operate in bridge mode as follows:
On your Mac, open AirPort Utility
Finder > Applications > Utilities > AirPort Utility
Click on the Time Capsule icon, then click Edit in the smaller window that appears
Click the Network tab at the top of the next window
Insure that the setting for Router Mode is configured to read "Off (Bridge Mode)"
Once you have confirmed that the Time Capsule is configured correctly, everything else is the responsibility of the Motorola modem/router as far as network routing and IP address assignments for devices.
If you continue to have IP address issues, then you should contact the Internet Service Provider (ISP) that provided the Motorola device to you and ask them to fix the issue.

What time is mountain lion released in the uk?

What time will mountain lion be released in the UK appstore today? Does anybody know?

No one here would know. If the past is an indication, expect a release around 9:00AM PST.

Help with Time Capsule with a new modem

Hi,
I did a search and couldn't find what I'm looking for. What is the easiest way to setup my Time capsule with a new modem? I will be using wifi with the time capsule. I just got a new modem and the time capsule keeps flashing a amber light. It was working off wifi before I got the new modem.
Thanks, Jerry

There is only one right value for wireless now. Which I did list in the instructions.
WPA2-PSK (AES) for the arris.
WPA2-Personal for the TC.
Did you reboot everything when you disconnected the ethernet.. so the computer and TC can reallocate the IP addresses. This is important.
Reboot everything when you rearrange networks.. always do it.. even I am forced to do it.
Reboot in this order.. from off.. everything off.
Modem.. wait 2min
TC.. wait 2min
Computer.. this will now pick up a new IP from the whichever wireless is stronger.. should not make any difference if it is the TC or the Arris.
Now see if the TC is available in airport utility.
If it fails .. reconnect it by ethernet to the computer.
Give it a different wireless name .. ie the Arris and the TC will have different names.
And you are using "create a wireless network" in the TC.. no other option will work.
Update the TC so the setup is saved.
Unplug the TC from the computer and plug it into the Arris..
Now reboot everything.. sorry.. but it is the easiest way to clear up old settings and get everything going again.
Now in the computer you will need to open the airport and find the TC wireless.. and then you connect to it.
Once you connect direct to the TC you should have no trouble.
You can setup and fix any issues.. there are always a few silly things.. password default or wan setup .. choose ignore or change settings.

Configuring my Time Capsule with a Comcast modem

Configuring my Time Capsule with a Comcast modem. I had an outage and the time capusule had a pop up that said change something, I did, didn't fix the problem, but now I can't get wireless networking, but the MacPro connected by ethernet works fine.

Redo the setup.. press and hold the reset for about 10sec and redo it.
This time set wireless using simple name, no space and pure alphanumeric.
Lock the wireless channels as that also helps.
Wireless on an old Gen1 can get pretty tired.

How can I resolve OSStatus Error 13 on Time Machine when connecting to Time Capsule on Lion?

This is a semi-rhetorical question: I have now resolved this for my own setup, However, there was very little information on this error in the fora, so I thought I would post my experience with getting a Time Capsule (2TB, 3rd edition) to work on OS X Lion after the AFP/NAS debacle.
Background
My third party LaCie Big Disk Network* NAS died when Lion came out.
I could access neither Time Machine nor the drive through Finder.
The excellent thread on "Lion: Connecting to legacy (pre-Lion) AFP services - and Mac OS X (server)" (https://discussions.apple.com/thread/3258472?start=0&tstart=0) allowed me to access the drive via Finder to save my files but, of course, Time Machine was still broken. That guide showed you how to lift security restrictions on AFP shares.
For reasons explained below [disclaimer: rant follows] I decided to ditch the LaCie and purchased a Time Capsule.
The Problem
Time Capsule connected via DSL to the net and set up a wifi network with a green light.
The "Data" mount for Time Machine was visible in Time Machine, but trying to access it showed the following error:
The operation couldn’t be completed. (OSStatus error 13)
Trying to open the share in Finder using the appropriate credentials showed:
The operation cannot be completed because the original item for "Data" can't be found
Things that didn't work
Turning lots of things on and off
Resetting the DSL modem, the router (Time Capsule), the computer
Repairing permissions
What DID work
Undoing the modifications made during the process of mounting the old LaCie NAS
To do this, open Terminal and enter:
sudo -s
chmod o+w /Library/Preferences
cd /Library/Preferences/
rm com.apple.AppleShareClient.plist*
(from https://discussions.apple.com/thread/3258472?start=0&tstart=0)
Then restart your computer.
This worked for me. I don't UNDERSTAND any of why this did or didn't affect the computer, so please don't ask me to explain how it worked or what else to try. I thought I would just put this out there for knowledge.
* LaCie have really got my goat. Unlike other manufacturers who seem to be trying to provide support for their drives (Western Digital MyBook), LaCie have stated outright that they will not be providing any updates for their Big Disk Network. This is a hard drive they describe as a "Professional NAS", though I can't think of many professions where £200 backups need to be replaced every two years to keep abreast of security updates. In their defence, the drive is no longer manufactured… but, IMHO, I don't see that as sufficient reason to abandon all support or updates immediately. Boo! On the upside, loving my shiny new refurb Time Capsule.

Our true genius died a little while ago.
But up to Mountain Lion he has tones of info ..
http://pondini.org/TM/Troubleshooting.html
Try some of the section C solutions.
It is more than likely network.
BUT do the following.
1. Install the widget A1
2. Reset TM, A4
3. Verify the backup, A5
4. Reboot the whole network and restart it in order.. modem.. TC.. MB Air.
No luck to this point.
Tell us exactly what OS you have.
The worst possible is Mavericks. If you are trying to connect to old backups after an upgrade it is hopeless.
I recommend you start over.
Simply wipe the TC and start afresh.
Manually mount the TC disk in Mavericks so you are sure it is working. Tell us if you run into trouble.
Most important.. in wireless network preferences are you running ipv6 in link-local mode.

Time Capsule + Mountain Lion + Cable Modem = Unhappy

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