Time capsule not appearing in airport utility

I'm trying to connect my Time Machine to my Sagecom F@st 2864 wireless router to use it in time machine. However, airport utility does not see the time machine. What's weird is that when I brought it in to the apple store it appeared to work.
Any ideas? I tried connecting it through both the WAN and LAN ports in the router and both don't work

AirPort Utility only works with Apple devices. Using that device with Time Machine is unsupported and should be expected to result in total data loss eventually.
Apple has published a specification for network devices that work with Time Machine. None of the third-party NAS vendors, as far as I know, meets that specification. They all use the incomplete, obsolete Netatalk implementation of Apple Filing Protocol.
If you want network backup, use as the destination either an Apple Time Capsule or an external storage device connected to another Mac or to an 802.11ac AirPort base station. Only the 802.11ac base stations support Time Machine, not any older model.
Otherwise, don't use Time Machine at all. There are other ways to back up, though none of them is anywhere near as efficient or as well integrated with OS X. I don't have a specific recommendation.
If you're determined to use the NAS with Time Machine, your only recourse for any problems that result is to the manufacturer (which will blame Apple, or you, or anyone but itself.)

Similar Messages

Can't get Time Capsule to appear in AirPort Utility

Have been mucking with my new Time Capsule and somewhere during that process have done something which is preventing Time Capsule from appearing in my AirPort utility which is frustrating as **** cause now I can't change any of its settings.
I'm within range. Have attempted to connect via wireless and ethernet. Have turned on and off several times. Have reset it with the pin hole at the back.
The wireless network it is currently configured to host will appear after a reset in my wireless menu. But will still not appear in AirPort utility.
How do I get Time Capsule to re appear in AirPort utility so that I can properly configure it.

Have you followed the steps on page 30 of your TC Setup Guide?
Did you do a factory reset?

Time Capsule not Showing in Airport Utility

I decided to re-set my Time Capsule this afternoon. The green light is on but it is not showing in the Airport Utility and Time Machine says there is no back up disc available.
What can I do?

Temporarily, connect a spare Ethernet cable from your Mac to one of the LAN <-> ports on the Time Capsule.
Restart both your Mac and the Time Capsule and then open AirPort Utility to see if your Time Capsule has been found.
If the Time Capsule is still lost, disconnect the Ethernet cable and perform a Factory Default Reset on the Time Capsule as follows:
Pulll the power cord from the back of the Time Capsule
Wait a few minutes
Hold in the reset button and keep holding it in while you plug the power cord back in to the Time Capsule
Keep holding the reset button an additional 8-10 seconds and then release the button
Allow 30-40 seconds for the Time Capsule to restart to a slow, blinking amber light
Connect the spare Ethernet cable from your computer to one of the LAN <-> ports and open AirPort Utility to reconfigure the device

Time Capsule not found in airport utility

I have a 2nd gen time capsule that is having some difficulties. It seems like it has been since the latest (7.6.1) update.
After a while, my wireless clients cannot connect to it, and it won't show up in the AirPort utility. If I power cycle it, it shows up again, and clients can connect.
When it isn't listed, the light on it is still green.
It ALSO seems that the time machine can back up to it still .
Any ideas?

It may help to power cycle the entire network if you have not already done so. This will get everything back in the right sequence on your network.
Just power everything off in any order that you want
Wait a minute or two
Start the modem first and let it run a minute by itself
Start the next device connected to the modem the same way
Keep starting devices one at a time a minute apart until everything is powered back up

Time capsule not showing in airport utility? recently moved house and new internet set up!

Hi
I had a time capsule set up and working perfectly then we moved house, changed ISP and now time capsule light is flashing amber. When I open the Airport Utility only the internet (i.e. a globe) shows, no time capsule. My Macbook Pro has no ethernet port or I would have tried hardwiring! I can enter the time machine but back up history is red.
I read that latest OS may require a rename of the capsule if the original name was long (29 characters including spaces at present) but to change it the support says to access it via the airport utiltiy which I can't do!
Help anyone?!
Sam

Simply factory reset the TC and start over.
Any time you move the network configuration the TC will require a new configuration.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.

Time Capsule not responding in Airport Utility on setup after hard reset.

I have been trying to set up my Time Capsule after a hard reset.
I am seeing the Time Capsule in Airport utility with default settings, however when I choose continue to setup or manual setup it tells me I need to switch networks to continue and then gives me the following message.
BASE STATION ERROR: AirPort Utility was unable to find your Apple wireless device.
The Time Capsule continues to work as a hub for devices connected to it but I am unable to see the hard disk or use the wireless functions. Any ideas?

Thank you. The computer is connected directly to the time capsule through ethernet and giving me those messages. I have tried resetting a couple of times to no avail. I guess I am starting to wonder if I have a problem with the Time Capsule which is only a year and a half old. As I mentioned I have number of devices connected through the LAN ports and they are all working fine. It is only the functionality of wirless and the hard disk that appears to be compromised.
Message was edited by: newkindofsoup
Message was edited by: newkindofsoup

Time Capsule not appearing in airport utilities

Hi all,
I have been using my time capsule as a wireless base station and back up volume for over a year. Yesterday it just stopped working. The light is green, but I can't find it in airport utility. I tried resetting it and now a new volume is showing up but it says it is an airport extreme base station not a time capsule, and it requires a password that I don't have. Any ideas?
Thanks,
Ambere

"....but it is giving me a connection timeout when I try to connect wirelessly to the internet."
Just so I understand correctly, here you are referring to the process of trying to establish a wireless connection with the Time Capsule from a computer, correct?
First, restart the computer to see if that helps.
Do you recall what Radio Mode you chose for your wireless network? Was it a compatible mode such as 802.11n (802.11b/g compatible) that would allow most devices to connect?
Some older devices may not be able to handle the WPA/WPA2 Personal security settings that the TC uses by default. Can you provide a bit more info on the device that you are trying to connect to the Time Capsule?

Time capsule not located on airport utility!

I changed my house, so i had to install new internet system. I changed the settings on my time capsule. And i clicked forget this network. I think i made a mistake there. But my mac can find airport disk drive but airport utility can't track base station. Can anyone help?

Plug it in by ethernet and press the reset button on the TC.. until the front led flashes rapidly.. redo the setup.
If you are on Lion make sure you use 5.6 utility.
http://support.apple.com/kb/DL1482
For air you can use the USB to ethernet adapter.. if you don't have another computer.

Time capsule not recognized by airport utility?

I just connected my new TC to try to backup my macbook for the first time. Installed the airport utility and conected the TC, but the amber light won't stop flashing even though I connected it directly to the macbook or to de the modem.
How can I fix this?
WMF

I did nothing seems to work.
I installed AU and when I try to update and it tells me that I alredy have the latest version. I also have 10.5.8 OS.
Then I plug in the Ethernet cable to port (marked with the circle on top of ii) on the TC. Then to my MacBook's ethernet port then I turn-on the AU and then my TC. However, the TC never stops blinking amber.
What else should I do?
Thanks

Time Capsule does not appear in AirPort Utility after Yosemite upgrade

Just upgraded to Yosemite and the Time Capsule appears as a shared device in Finder, but does not appear in AirPort Utility. Any solution to this so I can manage my Time Capsule again?

I'm having the same problem. Did you reset your Time Capsule to factory settings or simply restart it?

Airport extreme does not appear in airport utility and will not reset

Hi,
Here's the problem: My base station wasn't letting me reconfigure its settings via ethernet or airport. I unplugged all cables and performed a hard reset. Now, it will not appear in airport utility either on ethernet or wireless, and it will not revert to the factory 'Apple Network #######' broadcast. It is still showing the name of the previous network in my computer's airport settings. Also, running iStumbler, it too does not see a new network.
Question: Is it fried? If not, what should I do?
Thanks.

I'm may be having the same problem:
Airport Utility doesn't find the base station, despite being connected with ethernet and even now while I'm actually connected to the internet through it via Airport. In my first experience, I reset the base station, and then it did show up, though, as you said, not reset to factory defaults. On another occasion, it wasn't showing up again, but did the next morning when I sat down. Weird. This is on an Alum. PB 15" running Tiger (10.4.11). I also just got an Oct 08 MBPro with 10.5.5 and it's copy of Airport Utility is finding the base station right now while this machine is not. Is this some kind of bug? Both copies of Airport Utility are 5.3.2 (532.8)

Help! Time Capsule set up help: Airport Utility not cooperating

Hi Everyone,
I'm desperate for help with this issue. I have a Time Capsule, Base Station and Airport Express (all previous generation)at different points throughout the house. At first the issue was with the base station that refused to find my network so I called the helpdesk and got it fixed and all was well until the next day when the Time Capsule and Airport Express began to malfunction.
While everything connected to the network fine, our iphones couldn't find the network while downstairs. I tried to fix the issue but then I realized that while the base station wireless mode said 'extend network' the time capsule and airport express wireless mode said 'join network.'
I believed I overdid it on hitting the time capsule's reset button for a soft reset one too many times and now the slow flicker amber light will not steady itself or move to green and the computer is unable to successfully attach itself to our network. I've tried to restore the factory default settings but this only results in an error message 'there was an error trying to detect apple wireless devices, make sure network connection is valid and try again.'
All computers and phones have been updated with current firmwares etc. At this point, I'm stressed because I rely heavily on the internet for school and research and I don't know what else to do. Should I do a hard reset or just contact apple support?
Thanks,
Michelle

Trinifoto wrote:
I have a Time Capsule, Base Station and Airport Express
Welcome to Apple's discussion groups.
Please identify the "Base Station". Do you mean an AirPort Extreme Base Station? Are all those 802.11n-capable devices?
the base station wireless mode said 'extend network' the time capsule and airport express wireless mode said 'join network.'
That suggests to me that none of those devices is your "primary" router. If that's the case, what is the brand and model of the device that's connected to your Internet feed or Internet modem?
I believed I overdid it on hitting the time capsule's reset button for a soft reset one too many times and now the slow flicker amber light will not steady itself or move to green and the computer is unable to successfully attach itself to our network.
What does AirPort Utility say about the status of the Time Capsule? (If you have trouble connecting to the Time Capsule with AirPort Utility, try plugging an Ethernet cable from a LAN port of the Time Capsule to the Ethernet port of your MacBook Pro.)
I've tried to restore the factory default settings but this only results in an error message 'there was an error trying to detect apple wireless devices, make sure network connection is valid and try again.'
Did you do that reset by holding in the reset button until the status light flashed rapidly several times? Normally after a reset, you have to select the network for that device (usually named in the form "Apple Network xxxxxx") for AirPort Utility to "see" it. That's why an Ethernet cable can be useful.

Apple express does not appear in airport utility

I have an airport base station (extreme) that is already set up and working fine. However, we needed to extend it's range to a separate guest house so I purchased an Apple Express. When I initially attempted to set it up - I launched the Airport Utility window - it appeared and walked me through the set up. However, it now doesn't appear in the Airport utility window, nor is it functioning (not showing up on any of our computers). I attempted a reset several times but it no longer appears in the Airport Utility window. Any suggestions or ideas about what the problem is? Thanks.

Which version of AirPort Utility are you asking about here?
If you are not sure, open AirPort Utility and click on the AirPort Utility menu at the upper left corner of the screen.
Click About AirPort Utility and post back with that info.
In the meantime, move the the Express to the same room as the AirPort Extreme
Power up the Express and let it run a minute
Hold in the reset button for 9-10 seconds on the back of the Express and let it restart

Time capsule not recognized by airport extreme - first time setup challenge

Air port utility not recognizing time capsule. We have airport extreme and time capsule (recent purchase to back up 2 wireless mac laptops and the G5 which is connected to the modem). Modem is conected to airport extreme and I connected the Time capsule via ethernet as I thought the speed would be 1GB and faster than wireless "n." Somehow now the airport extreme does not recognize the time capsule. In the network utility, airport is not listed, only ethernet and firewire. What steps should I take to enable time capsule to back up the laptops wirelessly as well as the G5 (non-wireless.) Thanks!

I would hold the reset button on the back of the Time Capsule for 5-10 seconds and I would wait to connect it to the AirPort Extreme to see if you can set it up. If you can access the Time Capsule with AirPort Utility then I would plug it into the AirPort Extreme and continue your setup.

Time Capsule crashing; not appearing in AirPort Utility

Hi all
My Time Capsule keeps on crashing, and is currently not appearing in the AirPort Utility window. I restarting it by unplugging it and plugging it back in again, but it will randomly crash again, or the sessions will be interrupted on the TC drive and the additional HDD that's plugged into it. I'm not really sure what's going on here. It's not like I'm sitting too far away from the Time Capsule (less than 3m, in fact).
The only thing that's going on that could be causing this, as far as I can see, is my attempting to migrate my files and folders from my old PowerBook to my new MacBook Pro (a procedure that is not, in all honestly, going all that well).
Thanks in advance

Rob,
If you don't mind a few more suggestions...
*_Time Capsule Weak Signal Strength / Dropped Connections_*
Forgive the size of the post, but the suggestions below have helped others with similar issues. Try each topic individually and see if things improve, If not move on to the next one.
*Keep the Time Capsule Cool*
Some posters have observed that when they positioned the Time Capsule for better ventilation and cooling, their network connectivity issues resolved themselves. Also avoid locating the devise within poorly ventilated cabinets or piling items around or on top of it.
*Time Capsule Orientation*
While the location you chose to setup your Time Capsule may be acceptable, but the direction it is oriented can have an effect on signal strength. It appears that the signal of the Time Capsule does not radiate equally from all sides of the devise.
The antennas within the devise are positioned along the 3 smooth sides. That is, there is no antenna on the side bearing the ports and cables. As a result, position the devise with the ports and cables AWAY from the direction of most of the clients that will be connecting to it.
*Cordless Phones*
Some users have discovered that the cordless phones they have in the home occupy or are near the same bandwidth as their wireless network (2.4Ghz or 5Ghz). Try temporarily disabling the handsets and their bases and see if network connectivity improves. If so you may need to change the channel that the phone uses or purchase phones that occupy a different bandwidth.
*Proximity To Other Devices*
One poster observed: “Finally have full access, full speed, and full functionality. Initially I installed the Time Capsule at the location of my cable, cable modem... which of course was next to my HDTV, DVD, Apple TV, Amplifier, etc. Get the picture? After about 4 weeks of starts and stops, resets and repeated initial backups, I moved the unit to another location, closer to my Mac, and in an area where there are no other electronics. Now, it runs perfect.” [http://discussions.apple.com/thread.jspa?threadID=1734818&tstart=0]
*Change Firewall Settings* #
Go to System Preferences --> Security.
Click the Firewall tab.
Change setting to “Set access for specific services and applications”.
The System will now ask you when each process wants to penetrate the firewall. Once you click “Allow” each time you are asked, it will be saved in the pane at the bottom of this window and it should never ask you again.
One poster observed, “Since I made this change, my wireless has been strong and Time Machine works like a champ and the impact on my network performance is minimal. I speculate that the change in performance is due to security protocols or services that run in the 'allow all incoming connections' and 'allow only essential services' modes. Whatever the reason this fix has worked for me for over 2 months without resetting my airport connection or time capsule.” [http://discussions.apple.com/thread.jspa?messageID=8348496#8348496]
*Change Time Capsules’ Channel*
Launch Airport Utility.
Select the device on the left.
Click "Manual Setup."
Select “Airport” in the toolbar.
Click the "Wireless" tab.
If “Channel” is set to “Automatic” try changing to a different one. Holding the Option key down and clicking the drop-down menu should provide more channels to choose from. If you have another wireless router operating, ensure that each devices’ channels are as far apart as possible.
Click “Update”.
Close Airport Utility.
*Preferred Networks & Airport Services*
You may be experiencing interference from other networks in your neighborhood. When you click the Airport menu are there other networks listed other than your own?
If so, is your network at the top of the list? It should be.
Go to System Preferences --> Network --> Select Airport on the left.
Click "Advanced". In the “Airport” tab note the various local wireless networks that Airport detects. Is the network you prefer to connect to at the top of the list? If not drag it to the top. Are there other networks you never intend to connect to (an old work network, or a neighbors network)? Then highlight them and click the "-" button.
Make sure “Remember any network this computer has joined” is checked.
Click "OK".
For "Network Name" be sure your network is selected and then click "Apply".
Is Airport (wireless) your primary means of connecting to your network? If so, is Airport at the top of the list of services on the left? It should be.
Click the small “Gear” button at the bottom of the window and select “Set Service Order”.
Now drag Airport to the top of the list.
Click “OK”. Click “Apply”.
Now see if network connectivity has improved.
*Transmit Power & Wide Channels*
If you are using the 802.11n only (5GHz) radio mode, you can also select to use wide channels, which provide higher data throughput in your network.
Launch Airport Utility
Select your Time Capsule on the left.
Click “Manual Setup”.
Select “Airport” in the toolbar.
Click the “Wireless” tab.
Click “Wireless Options...” at the bottom of the window.
Adjust the “Transmit Power” to 100%.
Put a check mark in the box labeled “Use Wide Channels”. (If you are using a 802.11a/b/g (2.4GHz) radio mode then select “Interference Robustness”)
Click “Done”.
Click “Update” in the lower right hand corner.
Wait for the Time Capsule to restart and then see if your network speeds improve.
*Faulty Airport Card*
One poster reported: “I reckoned the fault must be with the Macbook’s hardware so took the plunge and got a new airport card fitted to my Macbook and now everything is working fine. At last I have a working Macbook!” [http://discussions.apple.com/thread.jspa?threadID=1719326&tstart=0]
If you think this might be the case, follow the steps outlined in this KB article to determine if your Airport card is still being detected by your system:
[http://support.apple.com/kb/HT2601]
Let us know if any of the above helped improve your situation.
Cheers!

Time capsule not appearing in airport utility

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