Time Capsule remote access fails - Device not listed

I've been able to access my 4th generation time capsule hard disk remotely, but my router settings keep getting reset and I need help with my configuration.
Apparently, the router (xDSL Motorola 7647-47-20SC) is dropping my IP Passthrough settings for the time capsule even though it initially accepted them and remote access was verified.   Although I've added the time capsule as a new device using its MAC address, after a few minutes the device is no longer listed and my port forwarding and IP Passthrough settings are lost.
Here's my setup:
xDSL modem configured in DHCP mode.  The DNS server is configured to be retrieved automatically.  The Time Capsule is directly connected to the router via an ethernet cable and has been added as a device using its MAC Address with the router configured to forward both TCP and UDP port 548 to the device.  IP Passthrough has also been enabled for the Time Capsule.
Using AirPort Utility the Time Capsule has been set to bridge mode with Back to My Mac enabled.  I tried to configure it in NAT and DHCP mode to enable disk sharing over WAN, but either lost my internet connection or got an error message that my internal DHCP addresses conflicted with the router's (even though they didn't). 
I have a domain host name via dyndns.org which is updated with my public IP address. 
The first time I set up the router and time capsule and entered the "Connect to Server" address afp://xxxx.dyndns.org:548 a pop-up window asked for my user name and password, after which I was able to see the hard disk remotely.  But when I tried again this morning there was no connection to the server.  So I checked my router settings again when I got home, and the Time Capsule device was no longer listed!  I can access the disk in Finder within my home LAN, so it must be identified somewhere, but my original IP Passthrough and port forwarding settings are no longer available since the time capsule has been dropped from the list of available devices.
Can anyone tell me how to restore this configuration and make it stick?  Thanks for your help!

Well, I just perused the Swisscom forums and apparently a firmware update initiated remotely a few weeks ago is causing problems with IP Passthrough functionality on the router.  Nothing we can do until a bug fix becomes available from out internet provider.

Similar Messages

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    So like the title says I want to have access to my Time Capsule from anywhere.
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    You can do this without icloud at all. And it is simple if you have a static public IP address.
    Even without static public IP you might do ok with the modem you have.
    So let me suggest 3 possibles..
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    Hello morph1977. Welcome to the Apple Discussions!
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  • Time capsule remote access message from airport utility "An error occurred while reading the configuration"

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  • AirPort time capsule, remote access?

    I can not acess my AirPort time capsule from outside home network. It works perfectly inside the home network, but is not accessable remotly (From outside my home net) I can see the time capsule as a shared unit in finder, and the cloud is turned on, but I can still not open th disk from outside home. Every unit is up to date!
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    Between the internet modem and APTC there is also a router. (All the items are wired)
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  • Time capsule remote access from friends computer

    Heya guys.
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    Yes, that should be possible.
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    https://discussions.apple.com/docs/DOC-3413
    See the reality on the ground.. the whining of the masses.
    https://discussions.apple.com/thread/3699096?start=0&tstart=0

  • Setting up Time Capsule as "Access Point" and not using router feature

    I would like to use my Time Capsule as a wireless access point for a laptop. What settings in Airport Utility do I need to make?
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    Follow up to my question.
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  • Settting Up Time Capsule to Access NAS Device Via FTP

    Have had problems accessing my NAS via FTP when trying to connect to it from an outside network. Have never been able to access and login either anonymously or using one of the user names and passwords that I have set up from outside the home. When at home I am able to connect to the NAS via FTP on the LAN no problem so I am almost positive that I have not properly set up the Time Capsule.
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    I would just use the web server feature but it's limited to accessing files under 2TB.
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    charliprkr wrote:
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    Welcome to Apple's discussion groups.
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  • Time Capsule Remote Access- Help needed

    Dear all,
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    Info:
    My IP address is not static, but I just determines it from www.myip.dk or similar sites.
    My Time Capsule is also working as router and therefore supplying the local IP.
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    If your Time Capsule (TC) is configured to be your Internet router, then you only need to do two things to allow access to it from the Internet:
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  • Time Capsule remote access disabled with Yosemite?

    Hi and tnxs for reading.
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    So it is still working locally??
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  • Time capsule remote access

    how can I access to my time capule remotely with icloud?

    By reading the instructions.. and doing them.
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  • Time Capsule Remote Access Port

    I have an Apple Time Capsule behind a more powerful router. I would like to access the Time Capsule using the AirPort Utility from an external IP however I need to open ports on my main router. Does anyone know what port(s) the AirPort Utility operates on?

    Apple don't tell so I am going to guess.
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