Time capsule unable to power on

my time capsule just quick working - no power at all. other devices are all working around it so I don't think it's a surge problem. any ideas?

If you have checked to make sure that the AC wall socket is delivering power, checked the power cord, etc, and the Time Capsule will not power up, unfortunately the internal power supply of the Time Capsule has failed.
Take the Time Capsule to an Apple Store.....if you have one near you.....or contact Apple Support directly to discuss your options.
http://www.apple.com/support/contact/

Similar Messages

New Time Capsule unable to power

One day after setting up my new Time Capsule yesterday, it would lose power, until unplugged then plugged back in. Now it no longer powers up at all. Clearly it needs to be returned, but since I had completed my first backup, I'd rather not have my information on it anymore. Is there a good/easy way to get the data off the drive?

None.. Apple have never yet failed to clear off customers data.. so their record is excellent.. (If you store the launch codes to the ICBM silo in your backyard then maybe you should ask Apple to hand you the drive..)
You could be the first to have your info posted. It is one good reason for using encrypted backups.
Apple sell the unit as sealed.. unlike most real NAS on the market this is not accessible to the public to fix, replace or repair the hard disk. I would not be worried though.

2nd Gen Time Capsule - will not power up - just stopped working all of a sudden - I have tried other power outlets - I have tried pressing the reset button - no light

2nd Gen Time Capsule - will not power up - just stopped working all of a sudden - I have tried other power outlets - I have tried pressing the reset button - no light

The power supply is shot. But that it lasted even this long is the wonder.. not that it died.
The TC runs too hot..
Look on ebay for "Time Capsule power supply"
You can get a replacement and fix it although the economics are not so good.. it is probably time for a new TC.
If you can DIY it is really only a few dollars worth of capacitors that go bad.
See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
For a bunch of alternatives.

I have the first generation Time Capsule A1254, the power supply went south and I'm looking to replace it any suggestions where I might find one? Thanks

Hi,
I have the first generation Time Capsule A1254, the power supply inside went south, does anyone know where I can purchase another?
Thanks

Might be worth considering a repair of the power supply so you can keep the data on your drive.
I have no association with the link below other than as a customer.
http://www.timecapsulerepair.net/

HT3728 Time capsule has lost power, how do i repair this & recover the files?

The time capsule has lost power, isthere away to reset this so it will operate again, where can i get it repaired if not & can i recoverthe files?

So the TC is dead.. ie no lights on. no body home??
When you plug the power in, look closely at the front and ethernet leds.. do any flash.. or all dead?
Apple will not repair them. If you have applecare on a computer it will be replaced.
Files can be recovered by voiding the warranty and removing the hard disk.. place in usb holder and plug into the computer.
http://www.ifixit.com/Device/Apple_Time_Capsule
Gen3 if yours is A1355 is probably shorted board .. not a power supply gone bad.. although a repairer would need to look at it.
Here is the repair instructions for A1355 I did.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair/new-issue-with-a1355-gen-3-tc
AFAIK at this point Chris in the UK, and myself in Australia are the only people crazy enough to do it.
If you have an electronics repair type he might help you. It is easy to do.. and so far very successful.. and once fixed have remained good. Happy to give more info if you contact me direct.
If you check the rubber foot and it is earlier model then it is just a dead power supply.
Apple and the apple repair network will throw it away if not under warranty.. if it is under warranty they will still throw it away just they will give you a replacement.

Error: Time Machine couldn't complete the backup to Time Capsule - Unable to complete backup. An error occurred while creating the backup folder.

error: Time Machine couldn't complete the backup to Time Capsule - Unable to complete backup. An error occurred while creating the backup folder.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting.

Switched to fiber optic and now time capsule unable to do backup. What do I need to do?

I recently switched to a fiber optic connection. Time capsule is connected. Green light is on. However, it is unable to do a back up. What do I need to do?

reset the TC to factory and start over with a clean new setup.. this is always required when you change over network items.
The computer no longer knows where to find the backup. A factory reset of the TC does nothing to the backups already on the hard disk.. it merely resets the router.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
When you redo the setup of the TC, I recommend you stick to short names with no spaces and pure alphanumeric.
Then reset TM.. see A4 here.
http://pondini.org/TM/Troubleshooting.html
Setup TM again aimed at the renamed TC.. it will say it is going to do a new backup but when it starts it will discover the existing backup and continue as before.
Post back with actual error messages if it fails.
You can load the widget see A1 in the same reference so you can check the TM log.

External Drive won't mount to Time Capsule, Unable to Archive Disk

I use my Time Capsule as a network drive. I do not use it for Time Machine back-ups.
I need to backup the data on my Time Capsule disk. As far as I'm aware, the only way to back-up a Time Capsule disk is to connect an external drive to the Time Capsule's USB port; open AirPort Utility on your computer, navigate to the "Disks" tab, select "Archive Disk..." then choose the external drive in the "Destination" drop-down menu. The problem is, my G-Drive mini doesn't seem to power up adequately when connected to the Time Capsule to mount. I can hear the drive making a quiet clicking noise but nothing else happens. The G-Drive never becomes visible under the "Disks" tab in Airport Utility.
The external drive is newly formatted as Mac OS Extended (Journaled) in Disk Utility. To connect the G-Drive mini to the Time Capsule I am using the USB cable that came with the G-Drive mini (port on back of drive says USB2.0). To power the G-Drive mini I am using a 12V, 2A AC Adapter (DC IN port).
The same configuration connected directly to my MacBook Pro mounts the drive without any trouble.
My hardware specs are: Time Capsule version 7.6.4; G-Drive mini GDM4 500 X; MacBook Pro 2.5GHz Intel Core i7
My software specs are: Lion OS 10.7.5; Airport Utility 6.3.1
Any help is much appreciated.

I don't have a G-Drive here to test, but 3 other USB drives show up just fine when I test with them connected to the USB port on the Time Capsule using a powered hub.....all at the same time or one at a time.
You might want to ask G-Drive support if their firmware supports a network USB connection.....not just a local or direct connection on a computer.
Otherwise, I'm stumped.

Time Capsule-unable to set up

Currently have iMac G5 (1.8GHz PowerPC G5 OS 10.5.8) with Airport Extreme Base Station Model A1143 and PowerBook Pro 15" (2.53 GHz Intel Core Duo OS 10.5.8)
and PowerBook Pro 13" (2.66 GHz Intel Core Duo OS 10.6.3). Purchased Time Capsule 1TB 802.11n WiFi HD Model A1355 with goal of using TC as wireless (replacing AEBS) and for Time Machine backups for these 3 machines. Verizon FiOS internet connection via Ultraline Series 3 Model 9100 EM. Plugged ethernet cable from Verizon FiOS modem into WAN port on TC (just like we do for our AEBS). Started configuration process, but would not complete. Diagnostics indicated nothing was plugged into WAN port. When I moved ethernet cable back to AEBS, airport connected immediately and was able to connect to internet again. Tried hard reset. G5 was unable to find TC at all. Green light does NOT light up on WAN port - figured was defective hardware. Returned to Apple Store and they gave me new TC. Same problem with new TC. Cannot believe I have 2nd defective TC. Have tried leaving AEBS as wireless and running ethernet cable from LAN port on AEBS to WAN port on TC but Airport Utility (5.5.1 - installed from disc that came with TC) unable to find TC. Tried running ethernet cable from LAN port on Verizon box to WAN port on TC. No matter what I plug in to any of the ethernet ports on TC - none of the green lights on the ports light up and G5 unable to find TC. I am not proficient with computers and networking and just do not know what else to do. Any suggestions??

fionalake wrote:
Plugged ethernet cable from Verizon FiOS modem into WAN port on TC (just like we do for our AEBS). Started configuration process, but would not complete. Diagnostics indicated nothing was plugged into WAN port. When I moved ethernet cable back to AEBS, airport connected immediately and was able to connect to internet again.
Welcome to Apple's discussion groups.
It's less likely that this applies to your case, but it's common for broadband modems to have to be powered down for several minutes in order to recognize a "new" device. I'd try that with the FIOS box.
Tried hard reset. G5 was unable to find TC at all. Green light does NOT light up on WAN port
Try the usual diagnostic steps: switch the Ethernet cable end-for-end, try a different Ethernet cable, try a different port on the FIOS router (if there are any). Is the status light on the TC turning on?
Airport Utility ... unable to find TC.
Try connecting your Mac to a LAN port on the TC with an Ethernet cable to see if that allows AirPort Utility to see it.

Time capsule not getting power

The power cable for my time capsule was recently chewed through, and the replacement cable I bought doesn't seem to be getting power. The time capsule dosen't light up at all. Does anyone have any ideas to help me?

Welcome to the discussion area!
When you say that you bought a replacement power cable, was this an exact Apple replacement or another power cord that looked similar? The plug on the Apple cord fits deeply into the socket and some replacement cords from Radio Shack, etc that I've seen won't work as well, or won't work.
If you have an Apple store in the area, I would suggest taking it in so they can check the device for you.

Time capsule don´t power on.

Hi, I buy a time capsule in April 2013, and today this don´t power on.
Somebody, knows What´s the problem? and what can I do?
Thanks
Julia

It is well within warranty.. return it immediately for replacement. Apple do not repair.. they replace under warranty.

Time Capsule won't power up

My time capsule failed with the symptoms mentioned below. My Time Capsule's date code is just after the date code mentioned in the Apple Bulletin. Is my Time Capsule eligible for the repair mentioned. It has the exact same symptoms.
I expected it to be a reliable piece of equipment.
"Symptoms
Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.
Products Affected
Time Capsule
Resolution
Affected Time Capsule models
Some Time Capsules with serial numbers in the following range may be affected:
XX807XXXXXX - XX814XXXXXX"
http://support.apple.com/kb/TS3351

I'm still trying to figure out if I can easily get he hard drive out of the Time Capsule to save the data.
You'll need a hairdryer, assorted screwdrivers and some patience, but it can be done without too much difficulty. Use the hairdryer to heat up the rubber mat on the bottom so that it will be easier to peel back the pad from the base.
There's plenty of screws to remove from the bottom plate, but once you have it off, things are pretty straightforward. If this is your first time, it may take 25-30 minutes just to get the case open.
The following link should provide some help:
http://www.hardmac.com/articles/79/page1

My 2008 Time Capsule suddenly lost power. Is this an internal issue or has it seen the end of its life?

Help! My 1st Generation (i think) time capsule purchased Apreil 2008 quit unexpectedly yesterday and and will not power up. after looking into some history of this it sounds like its an internal design flaw by Apple. because of my unit's age, is there any recourse with Apple?

Christopher Richards wrote:
I would disagree, it is at least worth a shot. The worst they can say is no. They replaced my 2008 time capsule just last year for free. Apple can be very generous with warranties.
Add it up.. that is within 3years.. otherwise you can take any 10year old computer in and say it broke.. its apple's fault because it should last 20.. please replace it. They will of course laugh at you. If it was 2weeks past 3years, and you have heaps of apple computers and applecare.. then maybe they will consider it.. but don't get your hopes up. They have been very harsh with TC outside that first batch of serial numbers.. which Apple know full well was not the end of the problem. There was no difference subsequently in the design or power supply of later ones of series 1. The extended warranty was a cynical exercise in keeping law suits at bay. I know as I repair them.. more than half I repair are post extended warranty serial numbers which apple refused to countenance repair on. They are identical to earlier ones, which they do accept responsibility for.

Time Capsule will not power on

I have a Time Capsule that is 20 months old. It suddenly powered off and will not power on anymore.
I know that there is a known issue around this item, but is the only option to buy a new one? I cannot find
power supplies for the TC out on the net to buy and replace yourself. What do most people do in this situation?
I feel that buying another one since my S# is not between 807-814 is not exactly fair, but I am nervous to buy another
one for $300 and have this happen again.
Any help is appreciated!
Colin

There are a number of repair shops that can often repair the Time Capsule at a fraction of the cost of a new device. You might want to contact one of these service organizations for more details.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repairers

MacBook Lost Connection With Time Capsule, Unable to reconnect

On my first attempt installing time capsule and setting up airport was ok. Then one day, I completely lost the connection. Now my MAcBook can not find time capsule or airport.
I have tried the following:
1. Resetting the Arris modem and the time capsule.
2. Unplugging and disconnecting everything, re-install the Time Capsule Set up disk.
3. Updated software on mac website.
Still., the light continues to blink amber, when I have my computer scan it doesn't find anything. It will not allow me to choose manual setup. This is very frustrating. Please help. I'm about to return it. I'm wasting a lot of time on something that should work.

Here is the setup I use to configure my Time Capsule. Haven't had a problem with it since day one - even through multiple reconfigures for testing purposes.
*_How Do I Setup Up My Time Capsule As My Only Router?_*
Naturally, the possible combinations of modems / routers / Airport Devices / etc. cannot be accounted for in one set of instructions. However, if you are using your Time Capsule as your only router, and not attempting to add it to an existing network then the following instructions should be helpful:
*Verify Cabling*
Phone line --> phone jack on your ISPs modem.
Next, attach an ethernet cable between your ISPs modem --> and the WAN port on the Time Capsule (that’s the little round ‘wheel’ symbol), NOT to one of the LAN ports <•••>.
There should be no other devices between your ISPs’ modem and the Time Capsule.
*Reset Time Capsule*
First, if previous attempts to configure the Airport device have failed, it’s a good idea to reset it following steps outlined in this KB article:
[http://support.apple.com/kb/HT1300]
Make sure you hold in the reset switch for a good 10 seconds, then release.
*Reboot ISPs’ Modem & Time Capsule*
Make sure that any time you disconnect and reattach the TC (or any wireless router) to your ISPs modem, that you cycle the modem's power off and on. Sometimes it doesn't forward the IP address assigned by your ISP unless it is rebooted.
If you are using the Time Capsule as your only router then power down your ISPs modem.
Unplug the TC from the wall outlet.
Wait 10-15 seconds.
Next turn your modem back on first. Let it initialize and acquire an IP address (about 30-60 seconds).
Plug in the TC back in again.
After it has restarted (30-60 seconds), the amber light will slowly flash.
*Configure Airport Utility*
Next, launch Airport Utility.
Highlight the device on the left and click “Continue”.
You may be asked if you want to “Reset” or “Restore” one of the configuration profiles. Select “Reset”, and click “OK”.
Name your Time Capsule. Keep it short and simple. Use only letters & number, no special characters.
Enter the password twice and check “Remember this password in my keychain”. Avoid using a “different password to secure disks” for now.
Click “Continue”.
Airport Utility may “discover existing wireless networks”. If the Time Capsule is your only router, then choose “I don’t have a wireless network…”, and click “Continue”.
Name the new network. Keep it short and simple. Use only letters & number, no special characters.
Enter a password for your new network twice, check “Remember this password in my keychain”, and click “Continue”.
Select “Share a single IP address…” and click “Continue”.
If you are presented with a dialogue box warning you of a blinking amber light, click “Ignore”.
At “Select how you connect to the internet” choose the type of service. (Most will choose “I use a DSL or cable modem with a static IP address or DHCP”.)
Click “Continue”.
For “Configure IPv4” choose “Using DHCP”.
Enter the DNS server numbers provided by your ISP. If you don’t know what they are, many have had success using the ones provided by OpenDNS:
208.67.222.222 and 208.67.220.220
For “Domain Name” enter what is provided by your ISP. (i.e. dslextreme.com)
For “DHCP Client ID” enter what is provided by your ISP. (i.e. dslextreme)
Click “Continue”.
Review the Summary and then click “Update.”
If you are presented with +“This device and its network services will be temporarily unavailable”+ click “Continue”.
At “Congratulations! Your Time Capsule is configured…” click “Done”.
NOTE: If, after the Time Capsule restarts, you are present with “Problem 1 of 1: Internet Connection”, click “Continue” and then “Ignore”.
Select “Update my Time Capsule with these settings”, and click “Update”.
When the Time Capsule reappears, click “Manual Setup”.
Select “Wireless” in the toolbar.
Click the “Internet Connection” tab. Here you may see an IP address that looks similar to this, “169.254.96.123”.
Click the “Renew DHCP Lease” button.
The number beside “IP address” should refresh in a few moments.
If the “Update” button in the lower right becomes active, then click it.
*Join the New Network*
Finally, go up to the Airport menu. Give Airport a few moments to scan for available networks. When your new network appears, select it from the list.
At “Mac OS X wants to use your confidential information…” click “Always Allow”.
You should now be connected to the internet.
Cheers!

Time capsule unable to power on

Similar Messages

Maybe you are looking for