Time Capsule unexpectedly reboots.

Over the past year I have been experiencing random unexpected reboots of my Time Capsule.   There is no rhyme or reason why or when it is occurring.  It can happen every other day or it can happen once a month.  However, lately it is happening more often.  Are other people experiencing the following?
I believe the reboots started occurring after the 7.6.4 firmware update released on 8/13/2013 which is the latest for my 4th Gen Time Capsule.  I set up remote syslog from all my Airport devices using the old version of Airport Utility on my old iMac but never found the "silver bullet" in the logs.  With the upgrade to Yosemite, it seems like the frequency of unexpected reboots has increased and my syslog configuration got blown away on the Mac I was using as the syslog server.
I'm wildly guessing now this is a result of more uses of IPv6 beyond device discovery which is how the current version of the Airport Utility finds Airport devices.  However, it doesn't always work correctly as the screen capture below shows.  And switching to "Local-Link Only" per http://support.apple.com/en-us/TS4597 doesn't solve the issue.
It is also possible that malformed packets are coming in from my ISP and my Time Capsule which is directly connected via Ethernet can't handle it and reboots.  (I have no other router in the mix.)  I have no way of determining that since Apple deprecated logging in Airport Utility version 6.XXX.
I have contacted Apple Support.  They have no idea why the Airport Utility device discovery doesn't work all the time and their only suggestion for my Time Capsule was doing a hard reset which I have done but it failed to solve the problem.  Any advice or suggestions would be much appreciated.  Or any advise on configuring ASL which is Apple's replacement for syslog.

Thanks .. your picture has displayed.. it has a Yosemite look to it.. and there is mDNS responder issues with it.
See OS X: How to disable Bonjour service advertising without disabling DNS - Apple Support
I can tell you what you are seeing is something I see nearly everyday.. The wretched airport utility v6 is a toybox version utility for toyland.
I am sticking to older OS and can simultaneously run v5 airport utility which.. surprise surprise.. has no issues whatsoever discovering the network.
Your APE-Office appears to be wired.. is that the case??
The only one that doesn't have issues is my office airport express that is so old that it isn't even supported by 7.6 or the current version of airport utility.
If it is wired that will keep it out of the wireless repeater voodoo graveyard.
So what are your concerns about 7.6.4?
My experience is that extend wireless works poorly.. as in he chose... poorly.. see https://www.youtube.com/watch?v=Ubw5N8iVDHI
I have a temporary wireless extend from downstairs to upstairs.. using a Gen4TC downstairs.. and a gen4AE upstairs.
When I change the firmware to 7.6.4 the link is poor and often drops out.. when I take both of them back to 7.6.1 it works properly again.. I can reproduce this over and over.. downgrade works great.. upgrade which accidentally happens now and then.. the whole thing turns to rubbish.
In a v5 utility I can see the wireless links and track them.. It is easy to see the link from each device.. (I repair these things so I have no less than 3 or 4 running at one time).
But 7.6.4 has lots of other issues like port forwarding and wan port controls also giving issues. It is buggy but not many people seem to hit the issue I guess.
the Gen4 TC has a nasty issue where it dies.. the whole series was poor to begin with lasting only about 18months before power supplies gave out.. ran too hot.. apple fixed that in later ones but I would not recommend keeping them beyond 3 years.. as with most domestic level electronics goods now running 24/7, the effective lifetime is 3years.. (and 1 day to get beyond warranty claims) ..
See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
With a link at the bottom to Gen 4 issues.

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  • How to setup apple time capsule with FIOSinternet and VZ router?)

    Hello,
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  • Time Capsule/ Endless Preparing - no backup

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    Aug 7 10:31:04 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/FB0AF823-52BC-455D-9BE4-5267CC68CEB9)(E rror) IndexCI in ContentIndexOpenBulk:0.indexHead invalid, will try to recover
    Things that I've tried:
    - Erase disk both with "quick" and "zero out" options.
    - Restore defaults
    - Roll back firmware to 7.4.1
    - changed time machine to use different disk, successful backup to that disk, set back to time capsule.
    - tried to add "Backup of HomeMac" and "TimeCapsule" to the spotlight privacy settings. These settings are lost at reboot.... and if I don't reboot it says that it fails to mount "Backup of HomeMac". Likely because it is already mounted?
    - I have 2 macs that backup to this time capsule. It has worked for several months. Now doesn't work for either. One is running 10.5.8.. the other is running 10.5.7.
    - Tried to use DiskUtility on the sparsebundle. It looks clean after a reboot, but then timemachine won't run... possibly because it is already mounted?? It looks corrupted in DiskUtility after I quit the time machine backup. In any case, I keep "erasing" the time capsule hard drive, so if there is a problem with the bundle, it is created from scratch and still has the problem.
    - verify permissions on my Mac's main HD.
    - changed the name of the TimeCapsule.
    I think that is all. I get the same error every time. I don't know if this is a spotlight issue or a time capsule issue. It does affect 2 macs with different OS versions (10.5.7, 10.5.8), so I assume that it is the time capsule.
    One other possibly unrelated issue: When I used to run time machine the backup volume would be mounted with my name. Now it just says the network name. (i.e. it used to say something like "Backup of John Smith's Mac" and now it says "Backup of HomeMac") I assume this is unrelated, but I figured I would mention that too.
    Anyone have any ideas?
    Thanks.

    I think I have finally managed to get this working after 2 days of frustration. It won't be the answer for everyone because it involves opening up your Time Capsule, but this is what I did.
    I noticed on this page (http://www.macfixit.com/article.php?story=20090806095905196) that people were having trouble with file permissions under 10.5.8. When I checked my Console logs during an attempted backup, I noticed chown "Operation not permitted" errors, so I began to suspect that Time Machine didn't have sufficient privileges to do the backup.
    I couldn't find a way to run Disk Utility on the Time Capsule Disk, so I opened up the Time Capsule, removed the HD, put the HD into a USB enclosure and connected it to my Mac. When I ran Disk Utility "Verify" and "Repair" on the Time Capsule Disk partition, it returned the following:
    -----8<------------------------------------
    08/07/09 Friday, August 7, 2009 2:47:34 PM Disk Utility[202] Verify and Repair volume “TimeCapsuleDisk”
    08/07/09 Friday, August 7, 2009 2:47:34 PM Disk Utility[202] Starting repair tool:
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking Journaled HFS Plus volume.
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking Extents Overflow file.
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking Catalog file.
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking multi-linked files.
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking Catalog hierarchy.
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking Extended Attributes file.
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Incorrect number of Access Control Lists
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] (It should be 0 instead of 39)
    08/07/09 Friday, August 7, 2009 2:47:35 PM Disk Utility[202] Checking volume bitmap.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking volume information.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Volume Header needs minor repair
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Repairing volume.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Rechecking volume.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking Journaled HFS Plus volume.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking Extents Overflow file.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking Catalog file.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking multi-linked files.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking Catalog hierarchy.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking Extended Attributes file.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking volume bitmap.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] Checking volume information.
    08/07/09 Friday, August 7, 2009 2:47:36 PM Disk Utility[202] The volume TimeCapsuleDisk was repaired successfully.
    08/07/09 Friday, August 7, 2009 2:47:37 PM kernel jnl: disk1s3: journal start/end pointers reset! (jnl 0x72c4930; s 0x44ee00 e 0x44ee00)
    08/07/09 Friday, August 7, 2009 2:47:37 PM Disk Utility[202] Repair tool completed:
    -----8<------------------------------------
    Following the repair, I opened Time Machine preferences, and set it to point to the Time Capsule Disk (which was still connected via the USB enclosure). The backup started working almost immediately. I cancelled the backup, put the HD back into the Time Capsule and rebooted everything.
    After repointing Time Machine preferences back to the Time Capsule Disk (now safely back in the actual Time Capsule), I initiated a backup. The backup started working almost immediately (the most success I've had in 2 days) and has been backing up successfully for the past 1/2 hour. I won't be satisfied that I've solved the problem until it completes and I try a restore, but we'll see...
    To be clear: this is a ridiculous "solution" to the problem. I must have formatted the Time Capsule Disk about 15 times using Airport Utility over the past 2 days, including an incredibly long "zero out" format. I have no idea why this wouldn't have correctly reset the disk with the correct settings. If anyone can figure out how to run Disk Utility on the drive without having to tear the Time Capsule apart, it would certainly be a much better solution.
    Cheers, Ben.

  • Can't Get Internet Through Time Capsule

    I bought TC 500gb tonight, and went through the paper instructions:
    Plugged everything I'll be running on it into the ports (my tivo network adapter, my g4, a usb hub w/ an external drive & a usb printer).
    installed the disc into my macbook pro
    proceeded to launch the airport utility
    It followed the instructions the best I could, and it said at one point proceeding will cause a flashing amber light, do you wish to ignore it (and I chose to, for lack of any idea of what else to do).
    Long story short: Neither computer is getting any internet in or out. Network seems to be fine, though-- I see time capsule and printing works and I can use my external usb drive, but NO INTERNET!!!
    And there doesn't seem to be any way to go back and start over--- any suggestions?
    I have Roadrunner internet, but the modem doesn't have a name on it. It is connected to the correct stuff on the back of the time capsule.
    If not for the fact my neighbor has an open wireless, I doubt I'd be able to write this.
    Please help. I'm very frustrated.
    ~Patrick

    Hi,
    Here's how we fixed it:
    Push in the little button in the back of the time capsule with a paper clip or something for five seconds until it flashes amber rapidly.
    Then open the airport utility, and also open your web browser--if you have internet working, and it is flashing amber, then click manual set up-- create a password for your wireless-- no need to mess with any of the settings to make them out of the ordinary or anything-- when you click update, it will say you have an incorrect setting regarding smpw, and there's an opportunity to unclick it-- do this, and then the time capsule will reboot, and the amber light will turn green, and your internet should work, if it is indeed the same problem I had-- they had never seen it before!
    Good luck!

  • Time Capsule used as router attached to Comcast Modem. wireless stops working. All I have to do is unplug the TC and plug it back in and TC cycles up and have green light as well as the Comcast modem operates correctly. TC 4 yrs old. How do I correct?

    Time Capsule used as router attached to Comcast Modem. Wireless stops working with no light showing and Link indicator on modem off.
    All I have to do is unplug the TC and plug it back in.
    TC cycles up and green light appears as well as the Comcast modem operates correctly.
    TC 4 yrs old. How do I correct?

    I have the latest and greatest Time Capsule and Comcast. Here is the weird thing. If I have one network set up, then occasionally that network will wedge. If I set up a 5GHz and a 2.4GHz network, then one of them (usually the 5GHz) will wedge. I saw this with a previous Time Capsule, Apple said call Comcast. They checked it out and said it was Apple's problem. Apple said maybe you Time Capsule is bad, so I bought a new one. The problem persists.
    Tonight it's not complely wedged, but super slow. The 5GHz network is getting 0.45Mb/s while the 2.4GHz network is getting 17Mb/s. Both are coming in from the same Comcast cable modem. Apparently the Time Capsule treats them as separate.
    Is it the cable modem or the Time Capsule. I am betting on the Time Capsule, since rebooting it fixes the problem. Resetting the cable modem does not.
    Apple is NO HELP at all. They say reset the Time Capsule. Did that fix it? Yes. Problem solved! No, problem not solved. It will happen again in a few hours.
    Here's the traceroute. Note what happens a few hops away. At hop number 7 the ping times go up by a factor of 200.
    Huginn:~ darrell$ traceroute 128.114.48.10
    traceroute to 128.114.48.10 (128.114.48.10), 64 hops max, 52 byte packets
    1  10.0.1.1 (10.0.1.1)  0.952 ms  0.886 ms  3.428 ms
    2  67.170.200.1 (67.170.200.1)  43.269 ms  27.611 ms  21.004 ms
    3  te-7-1-ur01.scotts.ca.sfba.comcast.net (68.85.101.53)  11.252 ms  8.450 ms  9.778 ms
    4  te-1-5-0-7-ar01.sfsutro.ca.sfba.comcast.net (68.87.226.14)  15.026 ms  27.372 ms  15.516 ms
    5  he-3-9-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.91.45)  14.374 ms  17.450 ms  24.752 ms
    6  pos-0-0-0-0-pe01.529bryant.ca.ibone.comcast.net (68.86.86.122)  14.627 ms  15.408 ms  14.460 ms
    7  xe-1-2-0.0.paix0.tr-cps.internet2.edu (137.164.130.233)  1583.490 ms  2697.533 ms  3240.337 ms
    8  xe-1-1-0.482--2152.paix0.tr-cps.internet2.edu (137.164.131.62)  2413.800 ms  2937.085 ms  2667.384 ms
    9  dc-svl-core1--svl-px1-10ge-3.cenic.net (137.164.46.14)  4362.188 ms  2399.774 ms  1397.535 ms
    10  dc-svl-agg1--svl-core1-10ge.cenic.net (137.164.47.120)  588.755 ms  2447.772 ms  1795.253 ms
    11  137.164.3.49 (137.164.3.49)  3179.385 ms  1718.755 ms  240.350 ms

  • Using time capsule as additional memory

    I recently bought a 500GB time capsule because I thought I could kill two birds with one stone.
    First, my router went out and I needed a new one.
    Second, my macbook is saying that my disk is full and I can't rip any more CD's to my itunes library.
    So, I was hoping someone might be able to help me figure out how I can free up the space on my macbook by transferring my itunes library over to the time capsule. I'm just scared to death of losing all my music. I work at a radio station and this is just not an option. Is there a way to do this? Please help. I only have a few more days before I can return the time capsule if I made a mistake in buying it.

    Hey, Ashley:
    If you connect your Time Capsule to your modem then open Airport Utility, you can set up your Time Capsule as a router. At the end of that, the Time Capsule will reboot and you can then join the wireless network it creates (or plug into it via ethernet). Once you're on the Time Capsule's network, open Finder and you should see the Time Capsule listed under Shared in the left-hand column. Select it, click Connect As and enter your admin info. The Time Capsule's internal drive should then appear in the Finder window (as well as any drives connected to the Time Capsule's USB port). Double-click the drive and it will mount on your desktop. You can then drag and drop anything you want onto it.
    Keep in mind, if you're connected wirelessly, the transfer rate will suffer. It's still usable, but if you're going to be transferring, say, 100 GB of data, you may want to connect via ethernet.
    Moving your iTunes library is pretty straightforward. Make sure to close iTunes then, literally, drag and drop the iTunes folder in your Music folder (not the iTunes Music folder, the iTunes folder located directly in Music). This will copy your library over. This may take awhile (if using wireless, a LONG while). When the copy finishes, hold down the Option key while clicking on iTunes. It will prompt you to Create a new iTunes Library or Choose one. Click Choose Library and select the iTunes folder on your Time Capsule. It may take a bit longer to load iTunes than what you're used to. After it opens, test a few songs and make sure everything is working all right. If successful, you can delete the iTunes folder on your computer, freeing up all that space.
    Now, a few things:
    You will only have access to that iTunes library if the Time Capsule's drive is mounted. That means you WON'T have access outside your network (ie, not in your house). And you WON'T have access until you open Finder, click on the Time Capsule and double-click the Time Capsule's drive for it to mount. You CAN keep two iTunes libraries (ie, one on your Time Capsule, one on your computer). You can keep your whole library on your Time Capsule, and then keep a smaller library on your computer. To maintain this, just option-click iTunes and you can choose between multiple libraries.
    That's a lot of info! I think the two most practical solutions are keeping your whole library on the Time Capsule and using your iPod on the road; or buying a larger hard drive for your MacBook and using your Time Capsule solely as a backup solution.
    Michael

  • Time capsule drive and external drive won't wake up

    I have a time capsule purchased in August (2TB) and a 2 TB WD MyBook external drive plugged into the usb slot on the time capsule. Given my computer is a laptop, it is nice to be able to put the external drive somewhere where it doesn't have to be plugged and unplugged with laptop use. The WD external drive houses my itunes library and is pretty sensitive and loses data whenever not powered down cleanly.
    The problem:
    Time Capsule drive and WD drive seem to go away and not allow me to access them no matter what I try. The only way to get them responding is to pull the power plug on the time capsule and power back on. This needs to occur each time I want to access either drive. When attempting to connect via finder I get connection failed errors.
    I have no connectivity problems with airport. Access to network is fine, so I know the TC is not totally dead, just the part that lets me access the hard drives. It is interesting that time machine appears to be able to access the drive on the tc without problem but I'm not sure how confident I am that this is true just because it is telling me so.
    Any suggestions? anyone else seeing this?

    I am having this issue as well.
    The behavior seems to be that the drives are available after a reboot and for some time afterwards. Then at some indeterminate time, the drives become unavailable. The Time Machine backups stop with a "Backup Delayed" message and I have to go to the Time Capsule and reboot it by removing the power and re-inserting it.
    When the drives are unavailable, the wireless router functions are still active since I use this router as my gateway to the internet.

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