Time Capsule will not recognize physical Ethernet connection

I recently purchased a Third Generation 2TB Time Capsule (MC343LL/A). Last night, I attempted to utilize the Time Capsule's internal Base Station to create a new wireless network for home usage via both AirPort Utility on my MacBook, and upon failure, additionally with the AirPort Utility app on my iPhone 4 . After using AirPort Utility to initialize the Time Capsule's primary settings, I was then met with an error upon restart of the Time Capsule, stating "Problem 1 of 1: Ethernet Unplugged". Enter the issue, as the Ethernet cable is in fact physically connected to the WAN port on the back of the Time Capsule. Subsequently, this results in the infamous flashing yellow status LED on the unit, and no network creation. Now, if I take that exact Ethernet cable end and plug it into my AirPort Express' (M9470LL/A and MB321LL/A) they recognize it. An older D-Link wireless router that I have kicking around also recognizes said Ethernet cable and connection, as well as both of my MacBooks (MB402*/B), and my Apple TV (Second Generation). I have attempted to both hard reset and soft reset the Time Capsule a myriad of times, and powered my cable modem on and off an equal number of times. All to no avail. And yes, I have tested all of the above with a plethora of different physical cables. Any and all ideas or suggestions are greatly appreciated.

In your normal setup.. is the TC connected via a wall ethernet port directly back to the modem? Have you plugged the TC directly into the modem with a short 1M patch cable?
We do see occasional instances of gigabit not exchanging auto speed info correctly with fast ethernet. Somewhere you need to be able to lock the speed at one end.. so the auto speed is removed.
That is not possible in the TC.. perhaps the modem offers some way to lock the speed.
Putting a switch inbetween is often the way to fix the problem.. which is exactly what you are doing with the dlink router.. they correctly auto-negotiate the speed. Can you please check if the dlink is 10/100 which speed it linked at. If it linked at 10mbit I would say there could be issues with the WAN port of the TC.

Similar Messages

  • Time Capsule Will Not Connect to the Internet

    I would appreciate any help or suggestions with my Time Capsule problem. We have a 1TB Time Capsule, in all of 2010 it worked great. We had 2 Mac Books backing-up to it daily, never had a problem. We purchased an iMac this month and I migrated the setting from one of the Mac Books onto the iMac, no problems. However, now the Time Capsule will not back-up either the iMac or the other Mac Book. The Mac Book that I migrated all the information from hasn't been turned on since the migration. Yesterday, the Time Capsule no longer allow us to connect to the internet. I contacted my ISP to ensure internet service was active and plugged the exisiting Mac Book (we still use) into the cable modem and was able to use the internet. This morning the TC wouldn't allow audio streaming to an ATV. Any ideas on what to do to correct the problem?

    I'm good with erasing all former back-ups on the Time Capsule and starting fresh with the iMac. Please tell me how.
    o Open AirPort Utility - Click Manual Setup
    o Click the Disks icon
    o Click the Disks tab just below the Disks icon
    o Click the Erase button in the center of the window
    The Quick Erase option will be fine for your purposes. This will only take a moment or two.
    When you are ready to backup the iMac,
    o Connect it to one of the LAN <-> ports on the Time Capsule using an ethernet cable
    o Open System Preferences (gear icon) on the dock
    o Open Time Machine
    o Click Select Disk
    o Click on your Time Capsule to highlight it
    o Click Use for Backup
    The backup will begin in a few minutes. Allow a long time for the backup. A good time to start this is late at night so you can let the backup run overnight.
    Message was edited by: Bob Timmons

  • HT3728 My Time Capsule is working fine with ethernet connection, but it is no longer working with wifi, probably because of my wrong setting; is there a way to reset wifi setting without losing backuped data? Thanks you all

    y Time Capsule is working fine with ethernet connection, but it is no longer working with wifi, probably because of my wrong setting; is there a way to reset wifi setting without losing backuped data? Thanks you all

    Giancarlo Messalli wrote:
    1) are you sure a reset holding the reset button will not delete my data?
    Absolutely sure.. There is no connection at all.. reset is only the router side of the TC.
    For the hard disk to be erased you need to access the airport utility disk page.. request erase and confirm the operation.
    2) I can access to time capsule by ethernet but I am not able to input the corret setting by myself
    Thank you again
    I am uncertain why if you have access you cannot change settings.. but that is why you reset things so any of those problems should be fixed.
    Here is the Apple info on reset.
    http://support.apple.com/kb/ht3728
    And here is the quote from the horse's mouth so to speak.
    Factory default reset: Perform this reset if you wish to repurpose the AirPort Base Station or Time Capsule and want to remove all personal profiles and settings first. This reset resets the device to its state when you first purchased it. Data stored on internal or external hard drives connected to the device will not be erased. If you choose, you may manually erase the hard drive using AirPort Utility.

  • Time Capsule will not spin down

    I have read some similar posts regarding this issue, but none could I find that is similar to my issue. I have an older Time Capsule (model #1254) which I recently upgraded from 500 GB to a Seagate Barracuda ST2000DM001 2TB 7200 rpm 64 MB cache SATA 6.0 GB/s drive. Old drive was full. Since doing so the Time Capsule will not stop spinning, even when both of my computers are asleep or even shut down. The outside of the TC case is warm to the touch and I can feel and hear the drive spinning. The previous 500 GB Seagate drive did not have any of these issues.
    Last night, while at home, I tried downgrading the firmware several times, but no luck. I have since read on the discussions to try renaming the TC and also, resetting the TC. I was hoping that someone else has had similar issues with a similar setup and has stumpled upon a solution. Obviously, I'm worried about the heat eventually killing my TC!
    I decided on the 2 TB Seagate drive after reading other forums and discussions, but maybe I choose poorly?
    Thanks all!

    Hi, after some tests i went to a new situation, which allows me to spin down the disk, in certain circumstances. It took me a week, so I want to share this experience in case it would be of any help.
    I executed the following operations using a MacBook Pro with a new installation of OS X 10.6 from an external disk. This is not necessary, but I wanted to exclude the possibility of some app or hidden process in my system, or even some unknown (to me) new feature of OS X 10.9 using the TC disk without my awareness. During all the test, no other device was connected to the TC network.
    First, I copied the Time Machine spare disk volume from the TC to an external USB drive, via the USB port at the back of the TC.
    Then I formatted the TC disk to all zeros and reset the TC configuration to factory default.
    At this point, restarting the TC, the disk was spinning for hours like before, no change. But now I can exclude it was the OS X Spotlight indexing the files: with the disk formatted to zero, there was nothing to index. So, Spotlight is not guilty to for this buggy behavior of the TC.
    Now what happened is that I mounted the TC with Finder, and, 5 minutes later, the disk stopped from spinning. I can't say if this would happen even if I wouldn't format the disk, as I don't remember the last time I mounted the TC as a remote disk. If someone has this problem, I believe this is the first thing to try, keep the TC mounted and see if the disk spins down.
    Then I went back to my Mavericks installation, copied the Time Machine spare disk volume, perviously backed up to the external disk, back into the TC. And finally reconfigured Time Machine to keep on using the old backup volume.
    Now Time Machine regularly backs up every hour, and 5 minutes later the disk spins down. But this only works when the TC is mounted as remote disk. Whenever I unmount it, and then backup, the disk keeps his old behavior and doesn't spin down.
    I think it is out of discussion that the spin down command always comes from the TC and not from the Mac, because the default spin down time of OS X Mavericks is set to 10 minutes (and so is mine), while my TC now spins down after 5 minutes, according to his settings. So, the TC is able to spin down my non-original disk, but only when he likes. This means that if I disconnect my Mac from the TC network, and someone else connects his Mac to the same network, without mounting the TC drive, it will start spinning endlessly. This is definitively crazy.

  • Time Capsule will not mount

    To begin, my finder stopped working and I was advised to re-install Snow Leopard. I did so confident that I could backup from my Time Capsule. However my Time Capsule will not mount and at times cannot be found. I am reluctant to change settings which may result in me not being able to ultimately restore my files.
    Where do I go from here? Any help much appreciated.

    I had the exact same issue. What actually got my attention was the loss of the internet first. That took pulling the power on Time Capsule and plugging back in to the net back. Then I notice time capsule wouldn't update -- my Time Capsule disk wasn't visible. I tried everything I could think of, resets, hard resets and new passwords all the way around. There was no issue with the network access it was great -- good on wireless, good on ethernet. Just no time capsule disk visible anywhere -- not in Finder and not in AirPort Utility Disks.
    I finally downgraded my firmware to 7.3.1 (Airport Utility -- Base Station > Upload Firmware) --- and that still didn't work. Had to go pull the plug again just to get out of the yellow light.
    With nothing to loose I upgraded the firmware back to 7.3.2 and voila --- an error message!! "Internal Disk Error" --- at least I was getting something.
    A quick search turns up the solution to this issue...just erase the dis in the AirPort Utility. Open the Time Capsule in AirPort Utility, go to the Disks tab, select the disk and click Erase.
    PIA - but it is all good again. I thought I had a HDD failure.

  • 2nd Gen Time Capsule - will not power up - just stopped working all of a sudden - I have tried other power outlets - I have tried pressing the reset button - no light

    2nd Gen Time Capsule - will not power up - just stopped working all of a sudden - I have tried other power outlets - I have tried pressing the reset button - no light

    The power supply is shot. But that it lasted even this long is the wonder.. not that it died.
    The TC runs too hot..
    Look on ebay for "Time Capsule power supply"
    You can get a replacement and fix it although the economics are not so good.. it is probably time for a new TC.
    If you can DIY it is really only a few dollars worth of capacitors that go bad.
    See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
    For a bunch of alternatives.

  • Time Capsule will not reset

    I'm trying to delete old user devices from my access control list, but after I remove them, the Time Capsule will not reset properly.  After I delete one of the devices, click on Update, the time capsule gets stuck during the update and never fully resets.  If I pull the plug and restart the time capsule, it reverts back to it's previous state with the devices still in the access list.  Is anyone having this trouble?

    Dear Stephen,
    I have the same problem and I found this thread describing the same thing on another forum. Each time I try to change any setting this happens (i.e., TC won't reset and I have to unplug it before I can use it again).
    When the postings in the mentioned thread are any indication no reset (hard or soft) will have any lasting effect. But of course, I will try to reconfigure and see what happens.
    Any solution or localization of where the source of the problem (firm-/soft-/ or hardware) would be highly appreciated:)
    Best
    Rene

  • Time capsule will not hard reset

    Have a older time capsule will not reset any method. Light just keeps flashing yellow

    Can you access it via the airport utility.. if so you can reset via the utility.
    When you press the reset button with a paperclip or toothpick you should feel the switch.. it is fairly normal switch effect like the keyboard. If in the past you pushed too hard you have bent and jammed the lever.. so it is now broken.. the only way to fix it is to open the TC and fix the lever arm.
    BTW the light always flashes yellow.. when you have done a successful reset it simply flashes faster.
    The Factory Reset Gen1-4.
    Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
    No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.

  • Time Capsule will not back up address book

    Fior some reason Time Capsule will not back up my address book. When I delete an address and start up Time Machine, it will show my address book screen. However all my "older" address book screens in time machine are blank. I have searched various forums but have not been able to find other topics on this issue. Is here anybody who has a clue (the address book is not exempted for back up)?

    I just checked to see if TM was backing up my address book, and at first I saw the same thing you're describing, but after a minute or so, old backups appeared. Have you waited a minute to see what happens?

  • Time capsule will not turn on

    my time capsule will not turn on

    Is it Gen 1 or Gen 2?
    It is utterly standard dead power supply. Just google tme capsule power supply.. you would be highly fortunate it lasted this long.
    Gen 3. It has a shorted board. They used a batch of poor ceramic caps that short out.
    Gen 4. Don't know.. they will suffer the same issue as Gen 3 if that batch of caps was still being used. They are still too young to have an easy to see pattern.
    Most will be under warranty or applecare still in which case it is apple's problem not yours. Plus they are not landing in my hands yet.. so I cannot give you info.. Apple will never tell you anything.
    Tell us how old? What model A1xxx from the base?
    What size hard disk?
    Do you have just backups or do you have data that needs recovery?
    For just TM backups it is better to let them go now, unless it is gen3.
    Economic life 3years and 3days. The 3/3 principle.. make sure they last the full apple extended warranty.. plus some margin..

  • Time Capsule will not start

    My Time Capsule will not complete the startup sequence as indicated by a solid amber light on.  I have tried pushing the reset button for more than 5 seconds to no avail.  I also tried holding the reset button while connedting the power source and that did not work either.  Any ideas?

    Let's clarify how the normal startup sequence occurs when you perform a Factory Default Reset
    Power off the Time Capsule (TC) for 4-5 minutes
    Hold in the reset button, and while you continue to hold it in, plug the power back in to the TC
    Continue holding the reset button for 8-10 seconds after you plug the power back in and then release the reset button
    The TC should display a solid amber light for approximately 25-30 seconds and then begin to slowly blink amber. The blinking amber is your signal that the TC has fully reset and is now ready to be re-configured.
    If the amber light stays solid and does not change to blinking after 25-30 seconds, and you have tried the Factory Default Reset a few times, then I'm afraid that there is an internal electrical problem with the TC and you will need to get in touch with Apple to let them have a look.
    Please post on your results.

  • Time capsule will not back up any more

    My Time Capsule will not back up anymore. I have a message stating there is not enough storage room. I have the setting to delete the oldest backup to make room for the newest backup. Any suggestions?

    When you upgrade the OS, it produces massive backups. Mavericks in particular has produced all kinds of issues for people.
    You have several choices..
    1. If nothing in the backup is important to you.. erase the TC and start over. That is the easiest.
    2. If you want to keep the old backups then archive the existing sparsebundle to USB drive plugged into the TC.
    Then erase the disk and start over. That is good way as once TM has established its routine.. and you are certain nothing in the old backups is needed you can wipe the USB.. after 6months or 1year or whatever.
    3. Plug the USB into the TC and use that as the target and start a new TM backup.
    4. Plug the USB into the computer and use that as the target for TM.
    5. Delete older backups in the sparsebundle yourself. I place this last, as it is the worst option IMHO.
    http://pondini.org/TM/12.html

  • Time capsule will not back up/sparse bundle is already in use?

    Time capsule will not back up/sparse bundle is already in use?

    Thank you.  After reading more, I turned off time capsule in system preferences, shut down computer, unpluged and pluged back in time capsule.  Turned computer back on and the problem went away and time capsule successfully backed up.
    There is an old rule in boht PC and MAC world, try reboot first, ask later.  I often forget it.
    Thanks again.
    Quarto

  • New Time Capsule will not back up my 2009 MacBook Pro. I can see and find my last back before Mavericks but cannot backup.

    New Time Capsule will not back up my 2009 MacBook Pro. I can see and find my last back before Mavericks but cannot backup. The TC will not allow me to delete or start a new backup disk. My 2024 MacBook Air did the same yesterday but today it backs up.

    Seems to be working now. I left the MacBook on all morning trying to back up and now works.

  • Labview will not recognize Sony camera connected via ethernet.

    I have a Sony camera, model XCG-SX97E, and have been trying to interface it using Labview. I was told that the easiest way to do so is using the NI Vision packadge. However it became quickly appearent that Labview will not recognize the camera at all. It is connected via ethernet directly to my computer. I have tried using NI MAX and Instument I/O assitant, neither of which displayed ethernet or the device as an option. I have never tried to interface a third party device before and am at a loss at how to proceed.  If it helps to know, my computer has only one ethernet port, which is taken up by the camera when connected, and it has an Intel 82479LM Gigabit ethernet network connection.

    After talking to tech support, I have dont the following: 
    1) Uninstalled Sony drivers
               - This allowed the camera to show up in MAX
    2) Created a homemade cross over cable because I do not own one
    3) Disabled my firewall
    Now, when I try to acquire an image in MAX, I get the error 0xBFF69031: "The system did not recieve test packet from the camera."
    I have tried all the suggestions listed on http://digital.ni.com/public.nsf/allkb/4D0ECFAA9AD9FF3E8625792600551A1E and have had no luck. 
    I am now going to try the solutions found in this thread: http://forums.ni.com/t5/Machine-Vision/0xBFF69001-0xBFFF800B-errors-with-GigE-JAI-CV-A10GE/td-p/1742...

Maybe you are looking for