Time Capsule Wireless Internet Problems

I am using the new Time Capsule as a wireless router with all my devices connected to it. I use a BT Home Hub as the DSL modem. I constantly lose my internet connection. It is so bad that the only solution is to power cycle everything by unplugging form the mains. Any thoughts?

A PC can have more issues connecting than a Mac.
But it really should not matter.. so just try it in situ.. press and hold the reset.. once it starts up, it will return to default IP, 10.0.1.1 the PC should then be able to find it via the airport utility.
If not drag it over to the Mac and plug in there by ethernet.. or since it is a laptop, really should not be that difficult to drag the Laptop and plug it into the TC.
Important thing is to get access to the TC.
The Mac if it is running lion, then you MUST download and install 5.6 airport utility to do anything useful.
http://support.apple.com/kb/DL1482

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Time Capsule Wifi Internet Problems

I have a 1st Gen 1 TB Time Capsule that has worked perfectly for over a year (up until a few days ago).
The problem is this: All my wfi clients can connect to my wireless network, but they cannot connect to the internet. On the two Macbooks in the house, the error shows up as "no internet connection". ALL of my ethernet connected devices CAN connect to the internet, so the issue is limited to the TC and wifi.
The only way to fix it is to unplug the TC and reboot it. It will then work fine for several hours, and the problem will come back.
The TC diagnostics report that everything is working fine. I made NO changes to my TC settings prior to this problem surfacing. It simply worked fine one day, and didn't the next.
Any help would be appreciated.
Cheers.

Welcome to the discussions!
The symptoms you describe likely point to wireless interference from another wireless network, cordless phones, or even a nearby security system.
It will be difficult to locate the exact source of interference, but a utility like iStumbler may help provide some clues.
If you elect to download and install the application, there are two things to look for at this point. Note the signal% strength of your network and noise% on your network. Also look for any other wireless networks that may be using the same channel or a close adjacent channel to your wireless network. If that's the case, change the channel on your wireless to see if that helps provide a signal with less interference.
If you have cordless phones, pick a time when you can power them off for a few hours to see if your wireless performance improves. As an example to illustrate the problems that cordless phones can create, my neighbor....across the street...can literally knock me off my wireless network if he's in his front hard and his cordless phone rings.

Time Capsule Wireless Setup Problems

I just got my Time Capsule in the mail after moving (I had it and was using it in my previous home) and was trying to set it up again. The current internet that I already have in my new home was a modem and wireless router all in one. What I am trying to do now is set up my Time Capsule to just connect to my current wireless network (note I don't want it as an extension or to create a new wireless network) and make it so I can have it in another part of the house without any wires being connected so I can just use it as a wireless backup.
Now if that is not possible and I have to create it as an extension, could I do this without having to do it through an ethernet cable?
Thanks

What I am trying to do now is set up my Time Capsule to just connect to my current wireless network (note I don't want it as an extension or to create a new wireless network) and make it so I can have it in another part of the house without any wires being connected so I can just use it as a wireless backup.
Yes, this is possible. You will want to configure the Time Capsule to "join" the existing wireless network created by the combination modem/wireless router as a wireless client.
o Perform a "hard" reset on the TC.
To set up the Time Capsule (TC) as a "Wireless Client," using the AirPort Utility, either connect to the TC's wireless network or temporarily connect your computer directly (using an Ethernet cable) to one of the TC's LAN ports, and then, try these settings:
o Launch the AirPort Utility.
o Select the TC.
o If not already connected to the TC's wireless network, go ahead and switch to it when prompted.
AirPort > Wireless
o Wireless Mode: Join a wireless network
o Network Name: <type in the network name/SSID of the wireless network that you want to join or select it from the pop-up menu>
o Wireless Security: None
OR, if you are using security on your wireless network:
o Wireless Security: <Select the appropriate level of security for the existing wireless network: 40-bit WEP|128-bit WEP | WPA Personal | WPA Enterprise>
o Password: <enter your wireless network security password>
o Verify Password: <re-enter the same security password>
o Click Update to write the new settings to the TC.

Connecting a work laptop to Time Capsule wireless internet

I have recently upgraded our G4 iMac and MacBook Pro to Leopard. I have connected a Time Capsule to both machines using the wireless facility on the capsule. It asked for a password when I set up the network so I created one. However, my husband also connects to the network with his work pc. Since moving from Airport Express with no password to the new network he can no longer get online. How do I fix this? Can I create another network without the need for a password or is it something to do with his computer? I have tried deleting the password but it keeps putting it back.
Sharing
I also need to know how the two computers can share wirelessly. Most of the photos, music etc are on the iMac. I am not 100% as to how the Time Capsule works!! Aren't we supposed to pull the files we want to use from the Time Capsule??? and then it backs up. How do I set up sharing and can I delete all the files on the Mac's now since they are on the Time Capsule? I need someone to explain to me how this new system works!!
Cheers,
Maria Birchall

The Time Capsule can store files on its hard drive for sharing across the network. Sharing files off one computer w/o copying them to the TC's hard drive is a general networking question and unrelated to the Capsule. Check the Leopard rums for an answer to that (though I believe the "Drop Box" in "Public" in your Home folder is the easy way to do this).
Your husband's work PC (which says "Windows" to me) probably needs to "refind" the network without the old one to muck it up. You should be able to view the "Properties" of the old connection and delete it. I could talk you through it but I'd have to fire up my (buggy) PC and I'm on the way to bed. He should be able to log in even with the password though. Be sure your TC settings are compatible with his work PC. Also, one way to "cheat" is just to rename the SSID. This will force all computers to look for a new network the first time they login. Sometimes it's the easiest way to make a computer "forget" the old one.

Time Capsule Over internet Problems

I have just gone to follow a guide on sharing my time capsule over the net and i don't have the option
"share Disk over WAN" so i cant select it?
any ideas what i do now ?

The "guide" might be referring to this:
Open AirPort Utility, click Manual Setup
Click the Disks icon at the top of the setup page
Click the File Sharing tab just below the Advanced icon
You should see an option to "Share disks over the Internet..

Time capsule wireless internet connection

Does the New Time Capsule have to be connected to the router by ethernet cable all the time? as i have a wireless router/modem,I dont want to have them in the same place!!. i would like to extend my current wireless Network.

If you have a modem/router now, the Time Capsule needs to be connected by Ethernet, just as the Setup Guide illustrates.
AirPort Time Capsule 802.11ac - Setup Guide
You can run an Ethernet cable up to 330 feet or 100 meters with virtually no loss, so you can locate the Time Capsule anywhere that you can run the Ethernet cable.
Configure the Time Capsule to create a wireless network using the same wireless network name, same wireless network security settings and same wireless network password that your modem/router is using.
Make sure that the Time Capsule is configured to operate in Bridge Mode as the last configuration step.
Now you will have an "extended" wireless network with much greater coverage, and you can also use the Time Capsule to back up your Macs, or store other data.
The only exception to the Ethernet connection rule above is if you happen to have another Apple router providing your wireless network. In that case, the Time Capsule can be configured to "extend" the network wirelessly.

Lost internet connection via time capsule, wireless signal grayed out. What may be wrong?

My mac mini started intermitently losing connection to the Internet. Checked settings, look OK, no changes. Wireless signal icon in the menu bar is sometimes full sometimes grayed out (no connection at all). Other computers connecting via the same Time Capsule without any problems. I've serched forums and tried some suggestions to no avail. My mini is core 2 duo 1.83 GHz, 2GB RAM. Snow Leopard up to date.
What may be wrong?

Well, I reset the TimeCapsule to factory settings and configured it again for my home network and all works like a charm again.

Mac connects but PC won't connect to internet via TIme Capsule wireless net

I have my personal Mac and work PC at home. I'm switching from a wireless network using my airport extreme base station to a new time capsule. Had no problems earlier, but now with my new wireless network I have the following problem:
- Both Mac and PC are able to connect to my home wireless network created through Time Capsule
- Only Mac can access the internet via the Time Capsule wireless network
- PC connects fine to the wireless network, but the settings indicate the internet cannot be accessed
I've tried fiddling with configurations etc. but cannot seem to get the PC to connect through to the internet using my Time Capsule.
The PC will connect directly to the net if I plug in the ethernet from my cable modem....What's the problem? Any ideas?

Welcome to the discussions forum AZR-DC.
The PC will connect directly to the net if I plug in the ethernet from my cable modem...
Make it a habit to power down your modem whenever you connect something different to it. Merely detaching the AEBS and attaching your Time Capsule or your computer directly will confuse most modems, so leave it powered down for a few moments. Power down your other equipment while you're at it.
Then, power up all the equipment as follows:
Modem... wait a few moments for it to complete its startup sequence.
Time Capsule. Wait a few moments again.
Computers.
Be sure your PC and your Mac are getting their addresses "via DHCP".

Time Capsule wireless problem

recently my TC which as been working fine, lost its wireless connection. I went back to the factory default settings and reset the entire system. My laptop "sees" the TC right away in Airport Utility but cannot read the configuration profile (times out). If I plug in an ethernet cord from the TC to my laptop everything works just fine. As soon as I unplug, nothing. Obviously, I am not getting a wireless signal from the TC.
I unplugged the Airport Express unit I have b/c I was concerned about interference. I also reverted to 7.3.2 from the newer version.
I have restarted the TC repeatedly with no improvement.

Hi mmcb and welcome to the discussions.
Sorry, I can't quite follow your description, so apologies if you have already tried this. Have you tried connecting the ethernet cable from your computer to one of the LAN ports on the TC to try to configure or re-configure it using AirPort Utility?
As you describe, it does sound like you do not have wireless set up on the TC.
When you have Airport Utility open, click on Manual Setup at the lower left of the pane. On the next window, click the Airport Icon at the top of the pane. Then click the Wireless tab in the next line below that reads Summary - Time Capsule - Wireless-Access.
Check to make sure that the Wireless Mode is set to "Create a Wireless Network". You should see your wireless network name, radio settings security, and password. If not, you need to reconfigure them. See if that helps.

New to Apple and Time Capsule Wireless

I am a new apple customer. I just bought my 1st iMac and I am trying to make the total break from MS.
I have mediacom as my ISP and my present wireless router is a Linksys WRT600n (purchased about 3 years ago). With this system I have had problems with coverage in my house as well as needing to reboot the device often.
The router is located in a 1st floor bedroom and I get spotty coverage in the living room and even more spotty service in the adjacent kitchen. The distances away from the router as the crow flies is 24 feet for the living room (involves 4 interior walls) plus 15 more feet (an another wall) to the kitchen. Since we use our wireless system more in our living room and our bedroom (this is only 12 feet away and 1 interior wall), I have decided to move the wireless router to the living room and place it on top of a entertainment center. My thinking is that it will provide better coverage to the areas where we use it (hoping to use Apple TV in both living room and bedroom).
This leads me to my question: what has been the experience of the time capsule community in regards to time capsule wireless coverage and reliability?
Also, please note that the iMac will be located in the same bedroom where I will be removing the current router and as such, the wireless backup capabilities of the time capsule will need to traverse the same 24 feet and 4 interior walls.
Any feedback will be most appreciated.
Harvey49

The reliability of the Apple Extreme is very good.. TC much less good. 3years is often a failure point for stuff that runs too hot. Like your WRT600N and the TC with its Green Drive and internal power supply.
On wireless range though I would say pretty ordinary. I have tested all the generations of the TC and most of the Extreme.. including Gen5. In my double storey house with an old G wireless modem router (downstairs extreme end).. right near the TC/AE whichever I am running.. from the other end of the house (upstairs) the old G wireless gives more than adequate signal to get full speed internet.. the TC does not.. And 5ghz goes pretty much to the next room and then disappears but that is as expected.
Use the tests here to find what give good range.
http://www.smallnetbuilder.com/lanwan/router-charts/bar/58-2_4-ghz-dn (you can change the chart to give speed in the worst location ie F http://www.smallnetbuilder.com/lanwan/router-charts/bar/58-2_4-ghz-dn?see=P_F
Airport extreme is there. Well down but there.

1st generation Time Capsule - unstable internet connection

Hello,
I just bought new mac (iMac 27') and Time Capsule (1st generation firmware 7.6.3) When i connected Time Capsule instead my old router, internet connection is very tricky. When my iMac is connected by Lan cable and Wifi on mac is off , everything is fine. But when any device (iPhone, iPad) connect on wifi, internet connection becomes very unstable (including iMac on lan cable!!!). But wifi connection inside my network seems ok (i can use time capsule with no problem).
In the AirPort utility is the "pilot lamp" near the Time Capsule still green. But between Time Capsule and internet change green and amber color every 30 sec (estimate).
I tried both (2.4 and 5 GHz) WiFi but with no solution. When i use my old router, everythink is ok. Or when I unplug all WiFi devices (WiFi router on time capsule can still runs) and my iMac is connected by cable, everything is ok too.
I don't know if is it known problem, but i guess it can be hardware trouble.
Thank you for any answer
Jan

Ok, that is Gen4.
And the fault is unusual.
I recommend a full factory reset.
But downgrade the firmware first. 7.6.3 is known to be problematic. Simply hold down the option key whilst you select version in the airport utility.You can only go back to 7.6.1 though.
The quick method of factory reset.
Power down the TC.
Hold in reset. and keep holding it in. Gently it is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on.
(I fix TC and have several reset levers bent over and jammed).
Power on the TC.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults.
Setup wireless and TC with short names .. no spaces and pure alphanumeric. Use different name for 5ghz.
I also recommend you install the old utility so you can access the TC log.. the new v6 utility has no log access.. so you are completely without clues as to what is happening. Not that the log is exactly helpful but it is worth a look.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

Acces Time Capsule fro internet

I want to acces my time capsule through internet, I have read that this si possible by enabaling the Wan sharing option, but i cant do this while in bridge mode, and i cant set it up in any other way becasue of my older router.
Any sugestions??

I have the Zyxel VMG8924-B10A, which is functioning as our Router. Which goes through a switch and then up to my TC.
The TC is in router mode.
Looking at your pictures.. thanks for posting them.. I can figure out what I need from most of the shots.. you are not routing on the TC.. you have it correctly set to bridge mode.
So your issue of the TC actually failing at the point of access is harder to follow.
I do want you to do a clean up of the names.
At the moment you have names with spaces.. this is not going to help windows and nowadays it won't help the Mac to work reliably either.
You can even changed the disk name to Time Capsule which won't work in windows.
So please factory reset the TC and start over.
Rename the base station to TCgen5, wireless to TCwifi and hard disk name to say TCdata (your USB drive you can ignore for now).
It should still be in bridge mode and otherwise the same.
Once you get it going again.. if you still have issues try plugging the ethernet from the switch.. into a LAN port instead of WAN.. it doesn't matter which you use actually once bridged. Do the connectivity lights on the switch show everything is working ok?
Once you do the above in windows.. it is well worth while loading the airport utility for windows if you have not already done so.. it may not work well with the later Airport routers but it does provide bonjour for windows and some other utilities.
Tell me then how it goes. There is also a domain issue which can cause problems so I might get you to post a netstat scan from the airport utility in one of the main computers.

Time capsule wireless router will not work

I have a Time Capsule that I use as a wireless router in my condo. Our internet company was recently purchased by another company, and after the transition, I am not able to connect to internet wirelessly. My condo is wired with active ethernet ports. If I plug the ethernet cable directly into my computer, I am able to log in to the ISP's main page and connect to the internet without any problems. However, if I plug my ethernet cable into the Time Capsule as I did before, I cannot connect. Before the company bought the old company, I didn't have any issues. I've called their Tech Support 3 different times about this and they tell me they don't provide support for my wireless routers because there are so many different types. They suggested resetting the router password, but I'm not completely sure how to do that. Is that different than my airport password?
I should also note, that if I pull up System Preferences and to the "assist me" feature under the Network option, it tells me that I'm connected.
Any help you can provide would be fantastic! I'm at my wits end with this issue, as I connect a number of devices to my Time Capsule wirelessly.
Regards,
Jake

I have a 2TB Timecapsule and really only use it for Time Machine backups. But the Wi-Fi side is used to sync my iPad at times.
Mine is wiredup thus;
Eth cable from iMac to modem (not the WAN port should you have one), then eth cable from modem to T/Cap in the WAN port (bottom port with an O sign above it)
I believe when its connected up you may have to set up a wireless network. Follow the instructions to set up Wi-Fi and Network
and then give it a password. The WiFi icon should appear in the menu bar where you can switch it on or off.
Its been sometime since I set it with the help of Apple Techs so I might be a bit rusty.
Alan

Time Capsule wireless speeds issue

I recently upgraded my internet service to a 16 Mbps cable modem service, and am thrilled with the speeds I'm getting when my iMac or MBP is directly connected to the Time Capsule by ethernet. When connected in this fashion, I can easily download at 2.0 MB/sec or more. On wireless, however, there is a discrepancy I cannot explain. Although the iMac and MBP can transfer data over wireless between each other at speeds of several MB/sec or more, when I try to download from the internet over the Time Capsule wireless I get only 200-400 KB/sec. Obviously there's nothing inherently limiting the wireless to those speeds, so I cannot explain it. Using one of the older 1 TB Time Capsules at 2.4 GHZ, 802.11n (b/g compatible - no option to change near as I can tell), WPA personal, and I have an Airport Express N at the other end of the house to extend the range. Any thoughts?

I'm sure this doesn't help you, but I think I have the exact opposite experience from you. When I connect to my Time Capsule with either ethernet or wifi, I can download from the internet at speeds of 14000Kbps, which is about 1.4MBps, I guess. For the LAN, if I'm connected via ethernet, I can get pretty phenomenal speeds. But if even one system is connected via AirPort, the speed drops to where I'm struggling to get 1KBps. It makes streaming to my AppleTV impossible - I need to decide a day early about any movies to watch. And syncing up iTunes between my desktop and laptop takes hours if done over WiFi as opposed to taking seconds if done over ethernet. So far I've found no option to select to speed things up. I hope you find an answer - maybe my problem is related to yours.
For changing to 802.11n only, I've never found a way that would work either.

My MBP doesn't remember my Time Capsule wireless network when waking from sleep

My MBP (OS 10.5.8) doesn't remember my Time Capsule wireless network when waking from sleep. Thus, every time my MBP wakes from sleep, I need to select the Airport icon in the upper menu bar, select "Join other network", enter SSID and password. This is very cumbersome. And, I never had this problem when I was using the ISP's provided wireless router/gateway/DSL modem. Adding the Time Capsule and using it to generate the wireless network has introduced this problem.
It appears that this problem has to do with the hidden SSID. I don't need the lecture on how hidden SSID provides no serious security benefit. That's why I have the WPA2 encryption. I'm interested in a solution that will allow the Time Capsule to generate the wireless network, maintain a hidden SSID, continue to use WPA2 encryption, but have my MBP recognzie and autoconnect to this network.
Solutions I've alread tried:
1. Open Network Preferences
2. Select Airport from left hand column (and ensure Airport is at top of that list)
3. Select Advanced
4. Delete all Preferred Networks.
5. Apply settings.
6. Restart computer
7. Return to Network Preferences and from Advanced page, manually add my network with hidden SSID and WPA2 password
This solution works fine as long as I don't take my computer elsewhere and connect to another network. As soon as my preferred networks list gets another network, my MBP stops finding my TC network. Since I take my laptop to a lot of places (it's a laptop, after all...) this is a problem.
As I say, prior to adding the TC on my network (and using it to generate the wireless network), my MBP had no problem keeping 50+ preferred network names/passwords in the Preferred Network list, but always automatically finding/connecting to my home network without the need to "Join other network." Thus, I assume the problem lies with the Time Capsule.
Any ideas?

LaPastenague, thanks for weighing in. Didn't know that the hidden SSID capability was not IEEE standardized, and thus different devices will handle hidden SSID differently. With my admittedly limited knowledge of how SSID/hidden SSID works, I'm still a little confused as to why my MBP would remember the generic router/gateway's hidden network, but struggle with the TC's hidden network.
To my knowledge, when an SSID is broadcast by a base station (Airport, wireless gateway, etc.), a connecting device (like a laptop, iPad, etc.) detects this broadcast--this would be a passive reception of this SSID signal.
When an SSID is hidden, the base station does not broadcast its identification. Rather, a connecting device must transmit the name, and when the base station recognizes the broadcast, the connection is made. That's what you do when you select "Join another network" and manually enter the SSID.
The idea with OS X's Network Preferences is that these steps, whether for hidden networks or broadcast SSIDs, become automated.
Where is the potential for a different chipset between the TC and the previously used wireless router/gateway to alter this functionality? Shouldn't the selection of an SSID by the MBP to broadcast to seek for a base station be a function solely on the MBP? And once broadcast by the MBP, the TC should detect and reply?
Basically, the MBP can connect to the hidden TC manually just fine. The MBP can connect to the old setup automatically just fine. The MBP cannot connect to the TC automatically. Aren't these automatic connection functions solely on the MBP?
I'll try un-hiding the network and re-verifying that the problem is exclusively with the hidden network.
Z

Time Capsule Wireless Internet Problems

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