Time Capsule won't connect to internet at home but works at Apple Store. Internet connection is fine through ethernet - any ideas?
A few days ago my Time Capsule stopped connecting to the internet at home. My internet connection is fine when I connect directly via ethernet. However when I plug the ethernet into the Time Capsule, it doesn't progress past the solid amber light. Doing a hard reset doesn't do anything. I took it to the Genius Bar two seperate times, and both times they were able to get it working there, but when I get it home it won't work. Any ideas of what the problem might be?
Try resetting your broadband modem. Depending on the model of modem, that can be as easy as removing power for a few moments. If that doesn't work, remove power and wait 15 minutes. Further reset steps can involve pressing a "reset" button or removing a battery if the modem has one. In the worst case, your ISP may need to edit its settings to update to the MAC address of the new router. If they won't or can't do that, powering down the modem for 16 to 36 hours can reset the connection.
Similar Messages
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I have tried all the resets, the firmware is the latest version, the green light is on.
But I get this message "Unable to complete backup. An error occurred while creating the backup folder."
Any ideas?Do setup again.. but make sure both your wireless and your ethernet have ipv6 turned on to local link.
Done this OK, but no idea about IPv6 - something new to me and rather Appley I think?
Unplug the WAN for the moment.. Just LAN port TC to the MBPr ethernet via thunderbolt.. (thunderbird was the kids puppet series.. Thunderbirds are go!!). Done - New real people Thunderbirds movie coming out soon I believe!!!
Reset the TC again.. sorry.. !! You're welcome ... done.
Make sure the ethernet now has an IP address.. 10.0.1.2 - Yep - done that - on ethernet anyway ...
You need to open the network preferences to find out. Yep - that's good ...
****** I then reconnect the TC WAN to the router - is this right?
And then I think I start going round in circles ... boot, reboot, restart, reboot again ...
The final result is green light on TC, but error message when trying TM is "Backup disk is not available".
Then open the airport utility and you should be able to setup the TC.
Do as little setup as possible and then run the TM backup and see how it goes.
I have managed to get Thunderbird to LAN on TC to create a folder on TC and copy a file onto it.
So I guess the drive is working - it must be the software, settings or perhaps even the operator that isn't quite so clever ...
I named network RFG, named device RFGTC. RFG network shown as IP 192.168.0.72
Wireless router is BT Homehub 3 with IP of 192.168.0.254 - is this issuing new IP addresses when rebooting TC?
I have three wireless networks here - the BT Homehub3 wireless, the TC wireless, and also a D-link power socket ethernet thingy for an ethernet connection to the telly - DHP-W310AV which is also wireless link. All are effectively connected to the BT Homehub - is there a conflict there?
Have several times achieved in Airport Utility schematic with internet shown as green, RFGTC shown as green, light on TC green, but no TM backup run ... "backup disc not available."
And there are no tall building around here to hurl myself off ... at least you can go to Sydney Harbour bridge - not too far away ... it was my son in Sydney that persuaded me to scrap Windows and go Apple ... it's all his fault ... -
I cannot get my jawbone bluetooth to pair. It worked with my 3G and when I switched over to the 4S, it just keeps searcing. I have removed the device from my old phone settings and have completely turned off the phone, but it still keeps searching and searching.
Not clear why this wouldn't pair, I bought this at an Apple store.
Any thoughts or advice?Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely, -
Having trouble with time capsule, won't find backups
having trouble with time capsule, won't find backups
Usually a simple reboot will work.. Reboot the TC..
If that is not enough.. Restart the whole network from off.
Mountain Lion and to a lesser extent Lion.. have network issues and lose track of the TC. -
My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?
Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again -
Time Capsule won't connect to internet, Airport Utility
Tonight we lost power, and ever since our Time Capsule been out of commission. The cable modem is working when I directly connect it to my computer via the ethernet cable. I've unplugged the Time Capsule several times. When I plug it back in the amber light comes on solid for about 30 seconds, then goes off. I have tried the hard reset by putting a pin in the reset button while plugging the Time Capsule in. The amber light will flash, but then I'll remove the pin and the amber light comes on for the same 30 seconds, then goes off again. It is not findable by Airport Utility.
Someone please tell me my Time Capsule isn't dead...Someone please tell me my Time Capsule isn't dead...
Sorry but more than likely it is.. If the LED goes off completely there is no power.. the LED will always be on and doing something the whole time the TC is powered unless it fails.
What model is it? How old?
30sec is a long time for the power supply to run before failure.. put your hand on it and feel if the hard disk is starting up.. you will feel the vibration.. if you put your ear to it, you should hear the fan start up, within a couple of seconds of power on.. and turn off again at around 30sec mark..
Observe also the ethernet connectivity LEDs.. do they go green.. during startup they should all flash green briefly and then one of them should come on. Try leaving out the ethernet and see if just wireless works.
But all of that will prove is working or not.. if dead check age.. less than 3years and still have apple care on a computer, Apple will replace it. Otherwise you can get it fixed. but not via Apple, they will not open them. -
Remote access to Time Capsule won't work
Over the past couple of months I've been doing lots of research and planning into replacing my Mac Pro and old MacBook Pro with a new Mac setup. I was looking for efficiency, productivity and ultimate portability so the Macbook Pro Retina and Time Capsule grabbed my attention.
I was interested in the MacBook Pro Retina for work (travel) and home leisure use. Due to having so much music and video iTunes content, I was interested in purchasing a Time Capsule and a secondary external hard drive, placing all my iTunes content on the Time Capsule which I would then back up to the external hard drive when I was at home. I would then setup Time Capsule to be accessible over the internet so that I could view my media content through iTunes wherever in the world I was (internet speeds permitting of course). By doing this I could carry only my work files with me on the 512GB SSD Macbook Pro Retina, but could access the Time Capsule media files remotely, either via wi-fi or by tethering my iPhone 5.
So I purchased a Time Capsule to test my theory. I followed online guidance on how to achieve such a setup and using my 2008 MacBook Pro (which runs Snow Leopard) and a friends internet connection I got the system to work. I was able to remotely contact Time Capsule and watch High Def video content via wireless internet and even tethered to my iPhone. So I went and purchased a Macbook Pro Retina (running Mountain Lion) and set about setting up the system in the same way. But this is where something's gone wrong. I can't connect to the Time Capsule over the internet at all.
The Air Port utility has been updated to version 6 which is lacking the ability to instruct the Time Capsule to "Allow access over WAN". I thought I'd make sure it still connected via the internet using my old MacBook Pro, which had definitely worked perfectly just a couple weeks earlier, and that won't work either. I can't find the option to "Allow access over WAN" within Airport Utility 5.6.1 either? And the simple apple script application that I wrote (following an online guide) to open the remote connection to Time Capsule with the double left click on an icon has stopped working too.
I don't pretend to be a network engineer and I'm no I.T. expert, though I usually manage to teach myself what I need to know to sort issues like this out, but this has gotten me really stumped! I tried downloading an old version of Airport Utility to see if that had the "Allow access over WAN" feature (within the 'Disks' > 'File Sharing' area of Airport Utility) but my Mac OS won't allow the old versions to run.
Perhaps the version of Airport Utility I used on my Macbook Pro a couple of weeks ago didn't have the "Allow access over WAN" check box either and I just didn't notice - which is likely unless Airport Utility updates itself in the background without any prompts etc. I certainly didn't notice a software update for it any time over the past few days. Either way, I don't understand how it could have been working a few days back and now it's suddenly not.
I used this guides to gain remote access to Time Capsule successfully just a couple of weeks ago:
http://www.youtube.com/watch?v=SIQ7SzA1cK4
Can anyone shed any light on the issue and point me toward a fix please? I'd appreciate the help.Thanks LaPastenague. I'm not sure if I have a static IP but I can confirm it hasn't changed in the past month.
I've pretty much come to the conclusion that what I want to do isn't really possible using Time Capsule. Like I mentioned, I had remote access working a couple of weeks ago but it seems like apple have updated the firmware or airport software to remove something that was necessary to remotely connect in the same way. And even if I did get it working I think it would still be so restrictive, requiring a fast wifi or mobile phone tethered connection to view my media files over the internet.
I got connected via iCloud and B.T.M.M. but the connection was very slow and video wouldn't stream well at all (painful). It seems that the speed constraints would make it very frustrating each time I simply wanted to look through my vast iTunes music collection or movie library. Album covers won't appear either.
Even if it were possible to connect via a static IP I just don't think that the WAN connection would be stable or fast enough to offer an efficint solution(?), so I'll probably have to by an external portable HD and use Time Capsule for Time Machine and Printer Sharing.
I wish I could stream my iTunes movies and music successfully over the internet, but right now it just doesn't seem possible. -
Time Capsule won't mount after upgrade to iTunes 9
See my full post in the Time Capsule support section ("Help! Time Capsule won't mount after installing iTunes 9"). My music library is on my Time Capsule, but after installing iTunes 9, it won't mount on my iMac G5. I can use the internet, but the disk won't mount. My Powerbook hasn't been updated yet and the Time Capsule mounts fine.
To make it easier, here's the post:
"My music library is on my 500 Gb Time Capsule. I just installed iTunes 9 on my iMac. It updated my library and synced my iPhone. Now, the TC won't mount. I still have internet connectivity, but I can't access my media or print to my printer connected to the TC. I can use the computer and everything, but if I hover my mouse over the TC disks menu bar icon, I get the spinning beach ball there. If I try to connect using my Network icon in the sidebar, it allows me to log in and get to the screen to select the volume I want to mount, then stops responding. In the Activity Monitor, AFP Client & AirPort Base Station Agent are not responding. I also have a Powerbook G4 w/Leopard (10.5.8) which hasn't been updated to iTunes 9 yet. The Time Capsule mounted fine on it." -
I just bought a 2TB Time Capsule, primarily so I can wirelessly transfer my data from my old Macbook to my new Macbook Pro. I keep trying to set up the Time Capsule using Airport Utility, but for some reason the Time Capsule just won't connect to my Macbook.
This is what keeps happening:
1) I start using Airport Utility and it can't detect my Time Capsule (which is literally right beside my Macbook). Only after about 5 or 6 "re-scans" does my laptop finally detect the Time Capsule.
2) After detecting the Time Capsule I click "Continue" to set it up.
3) Because I've had to reset it, a menu then comes up saying, "This Time Capsule has been reset," with options to either "restore the previous settings" or "use default settings and save previous settings as a profile." I then click the "restore" option.
4) A bunch of pages come up about what I want to name my Time Capsule and passwords and stuff, which all looks fine.
5) Then a page comes up saying, "This Time Capsule is set up to join a wireless network," which is what I want, so I continue.
6) The final page says, "Time Capsule will use these settings below. Make sure they are correct." It has the network my Time Capsule will be joining and all of the correct information so I click "Update."
7) Then a page comes up saying, "This device and its network services will be temporarily unavailable. Are you sure you want to continue?" So I continue.
8) The next page says, "The settings for this Time Capsule have been successfully updated. You can close this window or wait for Time Capsule to restart." At the bottom of the screen it says, "Waiting for Time Capsule to restart..." For about 20 seconds the light turns solid amber, and after that it switches back to the flashing amber state.
9) After several minutes of waiting for the Time Capsule to restart, this message comes up: "Airport Utility was unable to find your AirPort wireless device after restarting. The settings for this AirPort device have been successfully updated, but there was a problem re-joining the wireless network or finding the AirPort wireless device. You may need to select your network from the Wi-Fi menu and try again."
10) After this I need to re-join my network and my Time Capsule is still not set up.
Just as additional information:
- The Time Capsule's light is always flashing amber - before, during and after "setup"
- The network connection in my house is great and I've never had issues wirelessly connecting to devices before.
Do you have any idea what the problem might be?
Thanks for any help.Patch lead is a short and flexible ethernet cable.. you use to patch computers to routers etc
Don't even look like you don't understand.. walk into the computer shop..
Say.. "I want a 2M (6' in US) cat 6 patch cable please.. hmmm what colour do you have available??"
Change length according to taste.
Apple have restrictions on iTunes which are basically licensed to a single user.. they designed the system to prevent people simply copying it to somebody else.
Read the instructions on iTunes or post in the itunes area what you want to achieve.. it is specific to itunes..
You can copy your documents files.. That should be trivial exercise..
You already have a network.. you simply have never used it for anything except internet. Sorry I cannot give you a tutorial on Mac networking.. Google is your friend.. there are plenty of great tuts around the place.
Or go to a class and learn the specifics of networking. -
Time Capsule won't back up, privilege message error HELP!
Time Capsule used to work, now it doesn't.
1) I go to System Preferences > Time Machine
2) I click on Change Disk...
3) Window drops down and I select my Time Capsule, then click on Use for Backup
4) Window pops up saying "Enter your user name and password so Time Machine can access the file server "name of my Time Capsule". No field for user name, just Password - so I enter this and click on Connect.
5) Drop down window appears saying: "The specified user does not have read, write and append privileges on this network volume. Please connect as a different user or contact your network administrator."
Thing is - I am the admin.
Can't figure out how to rectify this. Have already tried restoring factory settings to Time Capsule but run into same problem.
Any ideas?Exact same problem. In addition, Time Capsule won't let me create new folders in the root (/data) folder anymore, although I can still read and write files in already existing folders.
I thought it was because I upgraded to Snow Leopard, so I did a clean install of Leopard OS on my Mac Pro with erasing the HDD, but still no luck. -
My Time Capsule won't allow me to access my home wireless network for several hours each day -- usually between 1000-1830 or so. My modem is working correctly and I can still get on-line by going straight from my computer (MacBook Pro) to the Ethernet port. It must be the Time Capsule -- any ideas?
Any ideas?
Wireless Interference
Might be caused by a cordless phone in the vicinity. To give you an example, my neighbor.....across the street...used to be able to literally crash my wireless network if he was in his front yard talking on his cordless phone.
I discovered this by accident one day after spending weeks trying figure out why my network would crash at random times.
Other possibilities include a wireless security/camera system near you
Still other things might be an amateur ham radio operator....which should not interfere....but again from experience, I know that this can occur.
Yet another possibility is another wireless network near you that is being turned on and off at random times. Some users power up their modem/router only when they want to do so and leave it off otherwise.
Some general rules to help avoid interference:
Move any cordless phones that you might have as far away as possible from the Time Capsule and/or your computer(s)
Avoid placing other electronic devices....computer, television, amplifier, satellite receiver, etc. near the Time Capsule and/or your computer(s)
Avoid metal surfaces near the Time Capsule and/or your computers
Elevate the Time Capsule as much as possible. Think of it as a water sprinkler....you want to get the room as wet as possible
Experiment with different wireless channels on the Time Capsule. To do this:
Open AirPort Utility
Click on the Time Capsule
Click Edit
Click the Wireless tab
Click Wireless Options
Start with Channel 11 on the 2.4 GHz band and work your way down
It is unlikely that you are picking up interference on the 5 GHz band since there are.....for now at least.....far fewer networks using this frequency. -
My Time Capsule won't allow my computer to back up. It says it is already in use but that is what it is being used for. It has been working fine for years. All of a sudden I keep getting a message that TC (time capsule) cannot complete back up as it is already in use. I am doing the backups automatically through Time Capsule.
Restart the Time Capsule by disconnecting and reconnecting the power adapter. When it's back online, open the AirPort Utility application and check to see whether there's a firmware update for it.
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Time Capsule won't recognize External Hard Drive?
Ok so I have a 1 TB Time Capsule that I previously had a 1 TB G-Drive attached to store excess data, movies, ect. I needed more space so I purchesed a 6TB G-Drive, connected it to my Mac Book Pro and coppied all the information to it from my other two 1TB external hard drives. Then I connected it to my Time Capsule. However here is the the problem I can't locate the hard drive throught the Time Capsule. If I connect it directly to my Mac Book Pro I it works just fine but no such luck finding it when it is connected to my Time Capsule? While connected to my Mac Book Pro I checked Disk Utility and it is formated with OS Extended but not (Journaled). Does that matter and if so how can I format it without dumping the info on it as it took 10 hours to load it the first time. Please help.
Apple recommends that the drive should be formatted in Mac OS Exended (Journaled) when it is connected to the USB port on the Time Capsule, or AirPort Extreme, so that might be an issue here.
Another issue might be that the USB port on the Time Capsule is borderline as far as its ability to supply adequate power for a hard drive....even if the hard drive has its own separate power supply.
See if you can locate the drive as follows:
Click anywhere on the open Desktop to display the Finder menus at the top of the screen
Click the Go menu, then click Network
If the Time Capsule icon appears, double click on it and a folder representing your hard drive will appear if the format is being read
(You may need to click Connect As the first time that you do this and enter the Time Capsule device password)
Double click the folder representing the hard drive and it will mount on the desktop
If the folder for the hard drive does not appear, then the formatting issue or power issue may be at work here. Try a powered USB hub to see if that will allow the drive to be displayed in the Finder.
If still no luck, the only other thing that I can think of is that you will need to re-format the drive as Mac OS Extended (Journaled). That means moving all the data on the drive to another storage area, formatting the drive using Disk Utility and then transferring the data back on to the drive.
Unfortunately, there are no guarantees that this will work either, but I know of nothing else to try.
Maybe another user has another idea. -
Time Capsule won't back-up; it just stays at "Preparing Backup" What can I do to resolve it?
My Time Capsule won't back-up--it just stays at "Preparing Backup" while trying to perform the backup. Do I need to reboot, and if so, how do I do that? Thanks!
On Leopard, it's hard to tell what's going on. See #D1 in Time Machine - Troubleshooting.
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Back up is very slow on 2 tb time capsule. After 2 days only 60 gb of 320 gb completed. Have connected ethernet cable. Any suggestions?
Yes, that's terribly slow. You should get somewhere in the neighborhood of 20-24 GB/hour via Ethernet, assuming there isn't a lot of conflicting network traffic or your Mac's CPU is under very heavy load.
Are you sure you're actually using the Ethernet connection, instead of WIFI? To check, turn Airport off. If the backup fails, it's on WIFI. In that case, you need to set Ethernet as the "preferred" network, via System Preferences > Network. Click the "gear" icon at the bottom of the sidebar and select Set Service order. Then drag Ethernet above Airport. When both Airport and Ethernet are on, that will make OSX select Ethernet over Airport.
If that doesn't help, see #D2 in Time Machine - Troubleshooting.
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