Time Capsule won't connect to the internet

I just bought a Time Capsule and was told that I simply had to connect it to my modem and it would "self connect". However when I tried this, the amber light kept flashing for 40 minutes before I gave up. What am I doing wrong?

There is no reason for the TC to not hand out IP addresses unless you have it in the wrong mode..
Please do a factory reset.
Power off the TC..
Hold in the reset button, and apply power with your third arm..
Keep holding in reset the whole time.. and wait for about 10sec after power on for the TC Led to flash rapidly.
Release the reset and wait for the TC to restart.
Does the ethernet port on the TC and on the computer turn on their connectivity LEDS.. tiny LED on the port of the TC. Usually similar on the computer. If not the cable is no good.. get another one.
If the connectivity LED has come one, check the IP address again.
Regardless of all this it still should have worked on the ipad. After the reset search and connect to a wireless signal that says time capsule.

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My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

My time capsule will not connect to the internet.

Please help. Just purchased a brand new 2T airport time capsule for my MacBook Pro and my other apple devices. I have the ethernet cable plugged into the TC and into my Westell modem, in the correct jacks. There is a green light on the connection spot for the WAN port. The network appears in my network list, then I go to set it up and it tells me I have an error and a red 1 next to the network after it updated the software and tried to set itself up.
When I click on the red 1 it comes up with an amber mark next to set up over WAN. I have no clue what to do to fix the problem. I am providing a screenshot to show what I am seeing.
Any and all help is welcome.
I can connect to the internet through my old network on my modem, but not through the Airport TC.
Thanks

Factory reset the TC and start again.
Your name is not valid.. it is over the number of characters allowed.. although the stupid airport utility won't stop you.
Use names for the TC and wireless that are short, 2-20 characters, no spaces and no apostrophe.. pure alphanumeric.
When you say it is plugged in with correct jacks.. does that mean WAN port on the TC to LAN port on the router??
The TC should also be in bridge mode.. so when you redo the setup.. make sure you have off bridged mode for the network.. but you create a wireless network with the new name or same name as the existing wireless network.

Time Capsule Will Not Connect to the Internet

I would appreciate any help or suggestions with my Time Capsule problem. We have a 1TB Time Capsule, in all of 2010 it worked great. We had 2 Mac Books backing-up to it daily, never had a problem. We purchased an iMac this month and I migrated the setting from one of the Mac Books onto the iMac, no problems. However, now the Time Capsule will not back-up either the iMac or the other Mac Book. The Mac Book that I migrated all the information from hasn't been turned on since the migration. Yesterday, the Time Capsule no longer allow us to connect to the internet. I contacted my ISP to ensure internet service was active and plugged the exisiting Mac Book (we still use) into the cable modem and was able to use the internet. This morning the TC wouldn't allow audio streaming to an ATV. Any ideas on what to do to correct the problem?

I'm good with erasing all former back-ups on the Time Capsule and starting fresh with the iMac. Please tell me how.
o Open AirPort Utility - Click Manual Setup
o Click the Disks icon
o Click the Disks tab just below the Disks icon
o Click the Erase button in the center of the window
The Quick Erase option will be fine for your purposes. This will only take a moment or two.
When you are ready to backup the iMac,
o Connect it to one of the LAN <-> ports on the Time Capsule using an ethernet cable
o Open System Preferences (gear icon) on the dock
o Open Time Machine
o Click Select Disk
o Click on your Time Capsule to highlight it
o Click Use for Backup
The backup will begin in a few minutes. Allow a long time for the backup. A good time to start this is late at night so you can let the backup run overnight.
Message was edited by: Bob Timmons

Time Capsule can't connect to the internet

Hi,
I've looked around these forums and can't seem to find a solution to my (quite specific) problem. I'll try to be as clear as I can - I'm not bad on computers, but network stuff goes way over my head.
I've just moved to Moscow, bringing my TC with me. When I arrived, the landlord had set up broadband for me, with a Motorola SB5101E Surfboard Cable Modem. I plugged the modem into my Macbook via Ethernet (no TC involved yet) and I got on the internet straight away.
Later, though, I tried to hook the modem up to my TC to get wi-fi. I plugged the Ethernet cable into the WAN port on the back.
Straight away, I had no internet access. I did a hard reset (pen on the small button on the back of the TC) and used Airport Utility to set the TC up again. Before it completed, I got the message:
'Your Apple wireless device does not have a valid IP address'.
I hadn't played around with any of the settings, using it purely to create a new wireless network. It was all set to DHCP, automatic everything.
IP address currently starts with 169.
I've tried powering down both modem and TC, for up to 12 hours at one point. I've also tried reconnecting them in various orders - ie modem first, then TC, and vice versa.
None of this is made any easier by the fact that I have no idea who my ISP is or any of that info as I have no Russian yet and my landlord doesn't speak any English.
So... is there anything anyone can suggest? I'm sorry that I can't give any more info than I have.
Thanks in advance

Welcome to the discussions!
Cable modems need a complete reset whenever the device that is directly connected to them is changed.
Power down the modem and pull the battery if it has one. Wait at least 30 minutes. (It may take your service much longer to reset).
Power down the rest of your system as well. When you are ready, power up the modem and let it run for 10-15 minutes. Then, power up the Time Capsule and let it run for 5-10 minutes and finally your computers.
If your modem has a single ethernet port, then Connection Sharing for your Time Capsule should be set to "Share a single IP address".
If you have a combination modem/router (it will have 3-4 ethernet ports), the correct setting as noted below for Connection Sharing would be "Off (Bridge Mode)"

My time capsule won't accept/recognize an internet connection

I've verified my modem is providing an internet signal, when I plug my MacBook Pro into the modem, I'm able to access the internet just fine. However, when plug my time capsule into the modem using the Internet WAN Port, my Airport utility says that the Time Capsule is not connected to the internet. I've tried using the reset button on the back of the Time Capsule, with it plugged in and I've even tried holding the reset button in while plugging the Time Capsule power in. Help me please?

Suggest that you give the steps in this User Tip from forum expert Tesserax a try:
AirPort - Complete Power Recycle

Replacing an Airport Express with a Time Capsule but it won't connect to the internet.

Hello, I hope somebody can help.
I am trying to replace an Airport Express with a 2TB Time Capsule but it won't connect to the internet, via an ADSL modem.
I have tried everything I can think of, powering down all devices, re-setting all devices, but nothing seems to solve the problem.
When I first tried to set up the Time Capsule, there was an option to replace the Airport Express using the same settings.
But there were repeated error messages of 'No DNS Servers' and 'PPPoE server couldn't be found'.
I also had messages that the password for PPPoE wasn't correct, but when I plug the Airport Express back in again, everything works fine.
What could the problem be?

99% of issues with authentication are wrong password or wrong username.. eg it can be strange like the user name is missing the domain.. whereas the Airport Express works fine without it.
Ring your ISP and make doubly sure you have exactly the correct username and password.
If it still doesn't work, put the adsl modem back into router mode and try it again directly on the modem.. if it works ok on the modem but fails on the TC that is possible and can be caused by pppoe client using incorrect authentication type, CHAP or PAP which the TC does not allow you to select AFAIK.. some ISP do not give enough time to get the router to switch on auto to the correct authentication method.
In the end run the modem as router and bridge the TC. It will work just as well for most installations in bridge as the modem in bridge.

My MacBook Pro won't connect to the Internet via wifi but it worked fine on ethernet cord...I tried running diagnostic but it didn't work:(((( it happen every time if I restart the modem and/or router

My MacBook Pro won't connect to the Internet via wifi but it worked fine on ethernet cord...I tried running diagnostic but it didn't work:(((( it happen every time if I restart the modem and/or router.. Any idea how to fix this?

Hello Rattisate,
Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro. I would be concerned about this too. You can find information on how to troubleshoot this in the following article:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

My airport extreme shows a green light, but won't connect to the internet.

I have an airport extreme, and it stopped working one day, so I reseted it and it's not connecting to the internet now. It's showing a green light, however, it won't connect to the internet. I live in an apartment complex, so I don't have a cable modem. The router is directly connected to the wall via ethernet. I had the ports checked by connecting the ethernet cord directly to the computer, and the internet is working fine. I tried resetting the router, but it still doesn't connect.

Your problem is typical Yosemite network.. just reboot the Time Capsule.. no luck reboot the network.. do a restart in correct order.. modem.. wait 2min.. TC .. wait 2min.. clients.
No luck then do a full reset of the TC and setup in a way that Yosemite can cope with.
Start from a factory reset. No files are lost on the hard disk doing this.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 for basestation and TCwifi wireless name.
If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.
2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.
Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/
Same thing applies to the Airport Extreme or the Express if used as router.. just replace TC in the instructions with AE.

My iPod Touch 2nd generation won't connect to the Internet

After restoring my iPod Touch 2nd gen to factory settings because that's what iTunes advised me to do after doing the iTunes update a week ago, my iPod won't connect to the internet anymore. I was able to connect to our wifi but it won't go to any website, to iTunes, etc. I'm 100% sure the problem isn't our wifi because I'm using it right now with my laptop so it's not the wireless problem. Before restoring my iPod to factory settings iti has always worked and I never had a problem connecting it. I tried restoring it again but it still didn't work. I already also reset our router but still no luck. I wish someone could help me asap!! Thank you.

You can try:
- reset:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Power off an then backon your router
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I have a factory unlocked iPhone 5, and I had my regular-sized SIM cut to fit the iPhone 5, since the nano SIM is not available yet in my country (Venezuela). The SIM works, I get messages, calls, etc. But it won't connect to the internet unless I'm on wi-fi. I've tried in different places, with full 3G signal, but it doesn't work. The weird thing about this is that I get Whatsapp messages (and I can send them as well), I get notifications from Instagram and Twitter, but it won't let me, say, enter my Twitter profile, or load Instagram pictures. It won't load any kind of internet content, neither with Safari nor Chrome.
The phone (or rather iOS 6) doesn't seem to have any option to edit the APN, so I researched a bit and found the iPhone Configuration Utility. I used it a couple of months before with an iPhone 3G to set an APN and it worked. Only this time, it wouldn't let me create and install a new profile on the iPhone 5. It would let me install the old profile I had for the Iphone 3G, which had the same APN settings I was trying to use now (both from the same carrier) but it didn't fix the internet issue. I also tried the Unlockit method, but it didn't work either.
What bothers me is that I've seen in a few websites screencaps of the Mobile Data screen, and it shows an option to configurate the APN settings in the phone itself, but mine's missing it.
I'd really appreciate if you could help me out, or at least give me a hint of what could be causing this. I've tried almost everything, and I've read a lot of posts here, but I haven't found anything useful. Thanks in advance.

In addition to what ChrisJ4203 said about cellular data, check your carriers website, it may need you to enter APN settings to allow internet access over cellular.
Also does normal telephone calling & SMS work? Disable wifi to avoid using iMessage as a test. If the SIM is damaged or blocked etc it may not work with cellular data, does the phone give you any error messages when powering on?
Another thing to try is to back up to iTunes & check for updates to iOS - sometimes a carrier update can restore the cellular network settings.

Itunes 8 won't connect to the internet. Connection is live

I recently upgraded to version 8 and now it won't connect to the internet. I ran diagnostics and my connection is ok but itunes won't connect. It says that the connection timed out but it pops that message up instantly so it doesn't even have a chance to connect or time out. Any help? I don't want to have to lose all my settings by uninstalling if I don't have to.

The #1 cluprit for no iTunes store connection after an upgrade is Norton.
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Here are Norton directions
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- Reset the iPod. Nothing is lost.
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the apps on my ipod touch 5 won't connect to the internet anymore, even apps from apple like the appstore. only safari works, but with some sites it says there is no safe connection(like with twitter). but it does work with google
how can i get rid of this problem?
my ipod runs 7.0.2 and i checked for software updates, there were none. i also checked for app updates but as i said the app store doesn't connect with the internet either.

Does it have this problem wehn connect to another network?
Did the iOS device connect OK before to this network?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
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look at the setting for the fouter, mayne those sites are being blocked.
- Restore from backup. See:
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If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Time Capsule won't connect to the internet

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