Time for a new provider methinks: Part 2

Thrilled with the prompt response to my previous post, and the seemingly timely solution to my problem once I'd contacted the care team, I used my phone to call my dad. Peculiarly, my ex-directory number that should be set to "withheld" showed up on his caller ID. So, once again, I had the ever joyful experience of calling the BT customer care call centre!!!
The operative was adamant that his computer showed my "withheld" service as being active so I explained to him that I had called my mobile from my home, ex-directory and "supposed to be withheld" number and there too it had shown up on the caller ID display. Still determined to prove me wrong the operative said that he would have to do a test and would ring me back. He called me back and said that he would be referring my fault back to the engineers.
Then on Saturday the SMS messages started.
#1: Engineers now require access to your home. As we have been unable to get in touch with you PLEASE TEXT US BACK (at your normal rate) with a good time for us to call you. We aim to respond to your message within 4 hours between 8am-8pm.
I have no missed calls on my phone so I SMS back saying that I'm available anytime.
#2: (immediate response) I'm afraid we're closed for the day now. One of our agents will respond when we re-open. Our opening hours are 8am to 8pm Mon-Fri
Given that it was Saturday I'm wondering who it was that sent the messages and today (Sunday) I got another one.
#3: Hello, BT here. The next step is for you to check your apparatus. You can see how to do this on blahblahblah.com!!!!
There's nothing wrong with my apparatus!!! Everything is working just fine now

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you again.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Upgrade Fee? Is it time for a new provider?

The new upgrade fee is a bit ridiculous. Verizon is by far the most expensive provider available.
Is it time to start searching for a new provider?

Hmmmm, sounds like a challenge. I live in a metro area so I know there are many providers to choose from. I have many friends who get excellent service from smaller providers. Last time I checked it's not 2003 and mobile phone tower usage is leased to providers not owned. There are probably plenty of service providers who are champing-at-the-bit to sign up ex-Verizon customers. I will do some research and let you guys know what I find.
Just to note, part of the reason cell phone makers charge so much for their phones is because of subsidies. Do you really think people would switch to next crapple iphone 7 if they actually had to pay $800 bucks for it? Apple, samsung, Nokia, ect. would have to drop their prices in order to maintain profit if service providers didn't use the phones to entice people to sign up for their price gouging scheme. Lucky for us we live in a free market so we can vote with our pocket book. I assume you probably work for Verizon so you may not be switching, but if enough people change their provider Verizon will start to feel the affect. Remember when Cingular used to exist?

Hey, I broke my iPhone 4 screen when I change it my phone start to turn off while my battery reach the 25% when I connect it to the charger it switched on, and the battery percentage is around 25% so it's the time for a new battery, or I need to calibrate

hey, I broke my iPhone 4 screen when I change it my phone start to turn off while my battery reach the 25% when I connect it to the charger it switched on, and the battery percentage is around 25% so it's the time for a new battery, or I need to calibrate it? thank you

There are no user serviceable parts in an iPhone. Since you
made an unauthorized repair to your iPhone, you will have to
seek assistance elsewhere.
Google or ifixit.com may provide some direction, but you can
get no help here per Terms of Service. Sorry to tell you this,
but it is what it is.

HT201210 Iphone 4 dropped in water, now dried out two weeks later, showing IOS6. connect to Itunes but it will not update or install, any ideas in if there is anything I can do or is it time for a new phone?

by juggling the phone whilst washing up, I accidently dropped it in the sink, I had just became unemployed so no more insurance by a day..
I have follwed advice dried out phone in rice and in airing cupboard for nearly two weeks
Screen looks OK minor discolour on top of screen but no IOS
Tried connecting to Itunes it starts to restores then stops.
any ideas in trying to get it to work or is that it, new phone required which I can not really afford at present.
Controller 62

It's time for a new (replacement) iPhone. Take it to an Apple Store or Authorized Apple Service Provider. You may well receive some credit for your old one.

My Macbook will not support itunes 10. Also won' recognize my iphone 4s. Is it time for a new mac? Or can i download something to help?

Hello,
My Macbook will not recognize my Iphone 4s. I can not download itunes 10. Is it time for a new computer or can anyone offer some advice?

davdaman wrote:
Ok got it my computer is old.
Ok, but which MacBook do you have?

Is it time for a new one or can it be fixed.

I have had my iPod classic for close to 4 years now and it has started to freeze during a song, won't come off hold, and won't light up though I can still see the song info. in the background. I have let it sit for awhile and have even tried to put it on the charger to see if it would do anything but there was no change. Its had problems before of freezing but not like this and at those times I was able to let it run dead and charge it back up again and it was fine. I don't know if it is fixable or if it time for a new one. I'm going to have to pay to get it fixed I know because the warrenty has been up for awhile and if it ends up being expensive I'll probably just end up buying a new one. I just want to know if anyone has an idea of what I should do or if anyone else has had the similar problem. Thanks you so much.
-Ashley

You actually don't have a Classic. The Classic has only been available since Sept 07. If you have any other questions to post, you might want to make sure that you post in the correct forum as you will generally get better answers. Use this article to determine which iPod you really have:
http://support.apple.com/kb/HT1353
And the button combo is menu+center button. All iPods freeze up occasionally, just like all computers do. In and of itself, it may be indicative of nothing.
Best of luck.

Time for a new battery or something worse?

I have a 17 inch MBP which I think is great.
However in the last few weeks the mechine will not work from the battery despite it showing as being fully charged. As soon as the powersupply is removed....nothing. Pressing the power button to restart sounds like the mechine is trying to restart but then imediatly has the power cut.
I hope this makes some sence to some one?
The battery details are below.
Battery Information:
Model Information:
Device Name:          CL5189
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          0
Hardware Revision:          0
Cell Revision:          0
Charge Information:
Charge Remaining (mAh):          5244
Fully Charged:          Yes
Charging:          No
Full Charge Capacity (mAh):          5251
Health Information:
Cycle Count:          236
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          -1
Voltage (mV):          12470
I am hoping it is just time for a new battery but can anyone think of another reason this will happen.
The mechine has NOT been dropped and nothing has been spilt on it.
many thanks

Check out #1 and #2 SMC and related power/magsafe links here
..Step by Step to fix your Mac

Time for a new battery (or more) for iBook G4?

I have a 3 1/2 year old 14" ibook G4 - I have the original battery (possible clue?) and before it became completely unresponsive to powering up, it would suddenly turn off, even with the power adapter plugged in. I've tried all the things Apple recommends - removing and reinserting the battery,resetting the PMU using the SCOP keystrokes, removing the battery while plugging in the adapter, and removing the adapter and trying to start on battery power only, and all permutations of the above. Nada. No chime, start up screen, or whirring fan...Silence.
When the adapter is plugged into the iBook, the color is orange, even after ~ 15 hours of charging.
Is it time for a new battery, adapter, DC in board?

Well, the story is a little different now. At first, when I got a new battery - from OWC, when I used the ac adapter, the computer would start up, but even after 12 hours of charging, the battery indicator was at 0% charged, and after 2 or 3 cycles of turning the machine on and off, it eventually wouldn't turn on at all, even with the ac adapter plugged in. so I bought a new ac adapter, and it will turn on , but the battery indicator still says 0% charged. Just to verify if the battery was indeed not charged, I unplugged the ac adapter and the computer would not turn on at all.
So for now, I have a laptop with a new battery and a new ac adapter that will only work if the ac adapter is plugged in, and the battery appears to not be able to charge.
Question:
Is it time for a new Dc-in board, just leave well enough alone and run off the adapter, get a new computer or????

Isn't it a time for a new E61i firmware?

I am sure that may be true for a lot of Nokia phones, but based on what I am reading here and on other Nokia forums, doesn't it sound like it may be a time for a new firmware?
There is certainly a few "issues" to be addressed there.

I think yes. However no one here can exactly assure you on this. You can address this few bugs to nokia by http://www.nokia.co.uk/A4222231

Opinions - time for a new computer? need more RAM, Time Machine back up full - get new computer?

I am in a quandary. My early 2008 iMac needs more Ram. I could upgrade from 2gb to 4gb for around $60. My 1T external hard drive for Time Machine is full and I do not relish the idea of it erasing old data if I continue to use it this way, but then I am shelling out more money for a new hard drive. Can get new 3T hd for about $200. Is it worth it to shore up my computer? I have recently upgraded OS to ML and it is really starting to act sluggish. I hate the idea of having to transfer everything over to a new Mac and therefore new OS. I need a working computer every day for business for my husband, so it would be impossible to go without a computer while things are being transferred over - and how long would it take for me to do that. Plus, will files and photos be transferred over exactly as I have organized them? I have spent a lot of time organizing bookmark folders in Safari, mailboxes in Mail and albums and folders in iPhoto. Don't want to start from scratch again. Also don't like the idea that the new iMacs don't have a slot for dvds and cds, playing and burning. I do a lot of this kind of thing. So then I would need to buy a separate thing for doing this as well as the computer itself. Have wondered how many things have changed from ML to Maverick. Another big learning curve???
Would really appreciate any thoughts and opinions. I am a senior citizen and don't know how to sort through this. One thing I think about is that I don't know how much longer I will be living and able to do computer work. I know everything is a risk, but would like some advice even if it is only an opinion.

It's probably time for a new machine. You won't have to start from scratch. Migration Assistant will bring over all of your data and apps (some may need to be re-activated using product keys). Depending on how much you actually have, a few hours should be all it takes over Ethernet.
Time Machine should continually erase the oldest backups when it needs space for new ones.
You might want to do both. Upgrade the RAM in the old machine to the max it will take, and buy a new machine as well. If your husband really needs a machine available all the time for business, having a 'spare' is a good thing.
Check out what's available in the refurb store. They are virtually indistinguishable from new retail stock and come with a full warranty. You can save hundreds.
http://store.apple.com/us/browse/home/specialdeals/mac

Time for a new battery?

I have a iPod video, I checked it's warranty date and it started in Jan. 2006, so it isn't THAT old. However, the iPod won't turn on. I charged it for at least 48 hours straight and there was still 0 battery life. After only 1 year, is it time for a new battery? And do I have to go to the Apple Store for that? And how much $ would it cost?
Thanks

You can get Apple to replace the battery, though a 3rd party authorized repair place might do it cheaper...
You could try using the iPod updater to fully restore the original settings, just in case the iPod isn't properly managing power, but you probably have a bad battery. Be sure to read Apple's documentation on battery life. It basically says keep the iPod away from heat and be sure to exercise the battery--keeping it plugged in all the time will reduce it's life. I think they say something like the ideal is using the battery all day and charging it at night. ...as long as you never fully discharge it. There's also information like how many charge cycles the battery is supposed to have, etc.

MacBook not charging is it time for a new one?

My MacBook is not taking a charge, is it time for a new battery? I know there are many variables but how long do they usually last?
Thank you

Apple Menu > About This Mac > More Info > Power:
This is mine, report yours:

Any way to PERMANENTLY zoom Firefox a certain amount, rather than having to re-zoom-in again every time for every new webpage?

Any way to PERMANENTLY zoom Firefox a certain amount, rather than having to re-zoom-in again every time for every new webpage?
== This happened ==
Every time Firefox opened

https://addons.mozilla.org/en-US/firefox/addon/6965
http://urandom.ca/nosquint/

When listening to audio books, it skips backward sometimes when it is time for a new chapter

Why does my I Pod Nao skip backward to a previous chapter when it's time for a new chapter while I'm listening ao an audio book

Have you tried a simple reset of the iPod to see if that does any good first? To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
It might also hurt to try a full restore of the iPod in iTunes as well. This process wipes all content from the device, resets all settings back to their defaults, and reloads a fresh copy of the iPod's software onto the device. This would help eliminate the possibilty of a software issue/glitch and/or data corruption on the iPod.
Restoring iPod to factory settings
B-rock

Battery health=40% time for a new battery?

So from tiger cache cleaner I got the following information
capacity=1773 mAh
cycle count = 327
current capacity= 1770mAh
voltage= 16466mV
absoluteMaxCapacity=4400 mAh
Battery charge= 99%
Battery Health=40%
My ibook g4 1.2ghz is about 16 months old and has been used everyday. I have frequently left it on and have plugged it in when it is low or out of batteries.
Recently for about the past 3 weeks, while showing a full or 60% charge, my ibook will shut down at random. When I start it up again, it will stay on for 10 to 20 minutes unplugged before it shuts off again. When plugged in it works fine. I have not tried a new battery, I have not reset the PMU (it said all Ram disks will be permenently erased?) and it will not let me calibrate the battery because it will not stay on long enough to drain it. When I push the batteries button I get two green lights out of four.
is it time for a new battery? Is says I have done 327 cycles.
thanks for all the help.

It's supposed to keep 80% capacity after 300 charge cycles.
A PMU reset is in order:
http://docs.info.apple.com/article.html?artnum=2238
Don't worry about a RAM disk. You have to have created one in order for there to be one to be erased. If you don't know what one is, you don't have one.
Try resetting the PMU and see if that will allow you to calibrate the battery.
If things still aren't working right, a new battery is probably in order.
Read Apple's recommendations for maximizing battery life and lifespan here:
http://www.apple.com/batteries/notebooks.html

Time for a new provider methinks: Part 2

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