Time for a VZW executive to step up and explain!

Question

I received my Droid X on 7/16 and was excited after returning my Incredible for call quality issues. But since then I have found serious problems and have arranged to return the defective handset and am waiting for a replacement. I keep up with the forums and myself experienced crazy 3G - 1x - no bars - all bars fluctuation, and **100%** of my calls were dropped, ie after 1-2 rings or less, the screen spontaneously reverted to previous/home screen. Talked to tech services 3x at length; took it to a corp. store in King of Prussia, PA -- they had no idea. MANY people are complaining -- why in the world doesn't Verizon respond?? I've been a VZ customer for many years -- unbelievable that this would be going on with no response! I wish that I had chosen the iPhone, and still might abandon this. My fear is that the replacement DX will have problems too -- this is very common! Let's have a response, please!
Frustrated in PA

Answer 1

AZSALUKI wrote:
you guys are right in the sense that they should have set aside x% for replacements (for the htc inc too!!). poor planning and customer service on their part. but as far as going to the iphone because your dropping calls? well that's just silly. if you know what an iphone is then you know the first issue you will be dealing with is dropped calls. apple is going to drop $175 MILLION to give everyone the rubber bumpers to attempt to fix the antenna issue and keep their customers happy. the htc inc and the droid x will have some lemons (as will every line of devices) and a few will even replace one only to get another bad one. but these problems don't compare to the nightmare that apple and at&t has on their hands right now with the ip4. i just won't ever understand the underestimating of demand. vzn knew that the inc and the x would be HUGE. i have to figure it has something to do with creating demand by supplying in shortage?? or something? why they wouldn't have a million of these units ready to go is beyond me??? we wouldn't even see or hear about all of the issues if you could just walk into a store and replace the bunk ones.
You are right on creating demand, via a shortage. If you look back, after a release of a phone, how soon does the price drop? Usually a month. (When Alltel came out with the Hero recently the price dropped within a week) Inc's been out nearly 3 months and if buying from Verizon the price is still the same.
Now add the lack of screen available issue for the Inc and the screen issue with the X, it will create a backlog they did not expect.If these two things had not occurred, you would not see a two week wait.
But to defend them.....a bit......There is not one company who wants a lot of product sitting in the warehouses. Or cars sitting in their lot. (Look at the PalmPre. They must have oodles of them. They are basically being given away WITH free MiFi of 5GB) THAT costs money. So they ATTEMPT to plan based on a perfect world, planning for some variables. When testing is done it is with such a small group. That is why many will not buy a new phone or gadget first day out and wait a few weeks. They rather not deal with what many on the site are presently dealing with.
I have been lucky. My phone has been rock solid from the rollout date, even with a very marginal signal at my house. -98. I have not seen the pink screen, or garbled voice or any issues.
One thing to consider, as kpex alluded to, for every complaint here, there are probably 10,000-30,000 others who are very satisfied. These forums tend to draw in, naturally, the negative issues with the phones.