Time in state Unkow when agent have calls

Hello I need to know why when I open CTI Toolkit with my supervisor the Team Real-Time a one agent have in "Time in State" UnKnow.
anyone can help me?
Thanks

The time in state is counted by the client software. It can only start counting after an agent changes state. So when you first login to the supervisor, all agents will have an unknown time in state. Only after an agent changes state will it be able to track time for that state.

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My iphone 4 does not make any sound except when i have call. Any sound notification for example whatsapp or email or playing song i could not hear a pip, but when blug the earphone i could hear all sound via earphone, any advise??

My iphone 4 does not make any sound except when i have call. Any sound notification for example whatsapp or email or playing song i could not hear a pip, but when blug the earphone i could hear all sound via earphone, any advise??

Check the Mute switch, which is on the left side of the phone above the volume buttons.

AD HOC Conferencing. Customer gets dropped when Agent leaves call.

We have the conferencing setup so that the conference only ends when Onnet agents leave the conference. For some reason an agent conferences in a supervisor and then leaves the call which then drops the customer. It is not with every call. DSP resources are hardware and very plentiful. The phones being used are 7942's. The BiB is turned on and no MRGL are associated to the phone level. I am not sure why a customer is getting dropped.. RTMT shows plenty of DSP resources and CM has the correct service parameter. Can anybody lead me the right way?

So I think this has to do with CVP warm transfers. The script has network transfer set to 0 and a send to vru node in it. This is clearly a signalling problem. Probably going to have to start a TAC case.

How do I obtain a time from a server, when I have no process running on it?

I have a program that is running on many machines.
They all write files to a shared DIR on a server.
I need to obtain a time that is constant, as the only constistant thinh I know they can all see is the server, I'd like them to beable to get the time from the server.
This way I can keep my locks (so only 1 pc can write at any one time) consistant
How do I do this?
(I have no process on the server)
I'm looking for a call that'll tell me the time on a computer, in millis or somthing else. (I can then use Calendar.setTimeInMillis(long millis) )
But I don't know where to look....

This way I can keep my locks (so only 1 pc canwrite at any one time) consistant
I doubt having something depending on times being
synchronized is the right approach for this. You
should instead actually lock things, such as by using
a Mutex or actually locking files/records/bytes.it is unwise to actually lock a file as if there is an error, the file stays locked,. So you still need a time to work out how long it has been locked incase there has been a problem and it has gone 'stale'.
If 'stale' the locked ness should be able to be overridden.
But it is poor to use client time, as they all may be different.
I'd like to use the time on the NFS, or whatever has the shared DIR. It looks from what you're saying is that I can't find this out in Java.
:o(

Why does it take a long time to get help when you have a problem?

Posted a problem 2 weeks ago why havent I been give a solution to this problem?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

Agent and Call State in ICM

I am working to create and test an integration to Cisco ICM 8.5 connected to an Aspect Unified IP CTI interface. The solution will recieve agent and call events from Unified IP and consume them to understand the state of activity and available agents for the purpose of ICM making inbound call routing decisions.
To facilitate testing I would like to know how to (or if I can) access a real time report that reflects the agent and call states based on the events recieved from Unified IP.

Hi,
certainly. Do you have access to the ICM Admin Workstation/Historical Database Server? There's a Microsoft SQL Server running there, containing the real time tables you're looking for.
G.

I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now.

I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now. I want to be able to face time also using my ipad2 to my laptop especially if one of the members of the family is traveling. Thanks.

thanks. your answer was correct, clearer. I have another question, maybe you can answer. I just purchase my ipad2 2 days ago. yesterday, there was a sound. today there is no sound. there is a sound only in movies and you tube and music. but no sound on all apps and keyboards. I look it up and seems like ther are few that have this problem. I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that. I tried rebooting it and still won't work. Should I just restore it?

When bluetooth headset is connected to iphone,I can't hear iphone ringing aloud when I have a call or a text. Do i really have to wear the bluetooth headset all the time in my ear to know when I have a call or a message? Why it doesnt ring through iphone?

when bluetooth headset is connected to iphone,I can't hear iphone ringing aloud when I have a call or a text. Do i really have to wear the bluetooth headset all the time in my ear to know when I have a call or a message? Why it doesnt ring through iphone but it rings through the bluetooth headsets?
In other phones, you can hear the phone ringing and if it was connected to bluetooth, you could pick up the call from the bluetooth headset.
Here with iphone, if its connected to bluetooth headset, it only rings through the headset, which means that if you dont have the headset in the ear all the time, you cannot know that you have an incoming call or message.
Any ideas - solutions - comments please?

I'm having the same problem. I had a plantronics 975 (which I lost, sadly). When connected, the ringer would always be routed through the bluetooth and the iPhone's external speaker. When in silent mode, the iPhone would only vibrate, but I could still hear the ringer in the bluetooth.
I just bought a new Plantronics Voyager+. Now when it's connected, all sounds are routed to the earpiece - including the taps, etc. The iPhone's speaker doesn't ring at all, unless the bluetooth is disconnected or powered off. I'd really like to be able to hear both, like I was before. This is an iPhone 3G running iOS 4 (latest version, not sure what it is exactly). Haven't updated software/firmware in between bluetooths, just changed the earpiece.

I am having multiple problems with my iphone 4s, people can't hear me when I call, text messages don't always send, calls go straight to voice mail. I have all bars, have hard rest 3 times. I have called apple 4 times and gone to a store. No help.

I have had the 3g, 3gs, 4 and little if any problems. I made a major mistake buying the 4s. What a horrible phone. I must say, apple service is at best, BAD. Here are the basics. I am on the same network, I call the same people, I use the same text messages as I did with the 4. With the 4s, I will call someone and they will not be able to hear me. I have to hang up and recall. Or the phone just does nothing when I press call. Text messages acts like they send but when I go back the have been sent. Sometimes the calls go direct to voice mail.
Here's what I have done. Reset, did not help. Called apple, advisor said she would call me back in 5 minutes, after waiting for 5 days for the call, I recalled, they walked me through the same things I had already done, then said to take it to a store. So they set up an appointment for the only day I could get to it, 1 1/2 hours away, on my grand son's birthday. That was okay if they fixed it. So they hard reset it, we had to setup 4 email accounts, they would not allow me to restore because they said it was a software problem. So I had to download all the apps, lost a lot of data. No fun. But if it worked! So Monday back at work, guess what, same thing. When home and did another hard reset. Still no lick. Called apple again. They said they would replace my phone, all they needed was to put a hold on a credit card for $899 or drive a 1 1/2 hours to a store.
So anyone know a good andriod phone.
PS I got a email asking about the service each time and each time I told them what a horrible phone it was and how bad service was. I have yet to hear back. I guess they do not read them!

You're not speaking to Apple on in this forum, nor will someone from Apple see this post. We are just users like you and I.
Have you tried to restore or reset your phone?
Or contact your carrier in re: to your sim card

I can't get FaceTime to call out or receive calls on my daughters iPod touch. I have set up a gmail account and apple ID using that gmail address and it is all verifie. When I try calling her iPod or calling out from the iPod it just rings a few times.

I can't call out or call on FaceTime on my daughters new iPod touch. I have set up a new gmail account and set up her apple ID using that email address. Everything is indicating as verified. When I try calling her on FaceTime or use her iPod to call out it just rings a few times then says call failed.

Troubleshooting FaceTime
http://support.apple.com/kb/TS3367
FaceTime... Set Up... Use and Trouble Shooting Guide

Sometimes my iphone 4s wont ring when i have a call or show i have missed a call altho sometime later it will state i have a voicemail, will this be the phone or network provider

phone doesnt ring or say i have missed a call but sometimes 2 hrs after it states i have a voicemail waiting, i have asked friends about this and they state when calling me it goes direct to voicemail is ths the phone or netwoirk provider it is becoming more and more frequent and fustrating as my phone is being used when im on call and thus missing important calls, can anyone help or having same problem, my network is EE and was orange thanks

If there's an Apple store nearby make an appointment with the genius bar to have it checked. Be sure to sync it and back it up, as well as import your photos and videos to your computer and back up your contacts separately (such as by sync them with iCloud) in case it needs to be replaced.

Is there a problem with FaceTime, can not connect. When dial it connects and drops. When friends are calling me they have calling message and I have connecting but it does not connect. Need help, face time is my life line.

Face time not working. When dialled it says connecting and drops immediately. When my friends calling it show connecting but it does not.
Is there a problem with face time. I am in south Africa, it was working perfectly up to Easter. Please help this is my life line.

There is a barely acknowledged issue. For Mac users Apple has released an update to the app, but for iOS users the recommendation is for users to update their ipad to the most recent operating system.
There may be a fix coming for iOS6 users (which seem to be many of those having problems) or there may not be. If your ipad isn't up to date then you can update it and see if that helps, or if you don't want to update then you may want to wait and see if there is either a fix or if it fixes itself.

When will iPhone have a "range option" when deleting recents calls. The current, one call at time or all, options are not practical.

When will iPhone offer an "range" option when deleting recent calls. The currents options of "one" or "all" are not practical.

Really Chris? Yes Really!!!
You've never used Excel? You can delete multiple rows or columns with ease.
Yahoo mail gives you an option, by checking a box preceeding the messages, to move or cancel selected (range) messages in mass. I use it daily.
Outlook and Outlook Express both give you the option to cancel a range of messages, highlight the first message, shift key held, highlight the last message, delete.
I guess I did not consider browsers or games as stored data when I made the comment

Interaction Center scenario: total time when agent is "not ready"

Hi,
I have a requirement to show the total time when an agent is "not ready" in IC. I know an agent is either "ready" (to pick up calls) or "not ready". Any idea which business content handles this?
Thanks!

As thomascollins said, you can build an Agent Management workflow. A couple of comments though.
A lot of our agents have multiple extensions on their phone. If they are talking on a non queue extension they let the queue extension ring out putting them in a "not Ready" State.
It would be better if the agent went "not ready" immediately they take a call on their non-contact center line to prevent RONA which is not providing your customers with the best possible service. The routing engine will select another available agent. This positive action by the agent will remind them to take the inverse action and make themselves ready when they finish their call on their non-CC line (well, maybe ).
Requested FunctionalityProvide Queue supervisors with an alert through email or another method to let them know that an agent have gone into a "Not Ready" State.
You would not want this alert done immediately - the poor supervisors would get hammered. Perhaps an alert if an agent is in the "not ready" state for more than (say) 5 minutes. Of course, this now means that the not ready state is useless for meetings, short breaks, lunch and so on - and agents would have to logout for those. Not a problem, and logging out is my preferred method. Just making an observation.
Regards,
Geoff

[svn:fx-trunk] 9407: Reordering the if-statement in isMeasureFixed() exposed that hostFormat can be null when measure() is called if styles changed and measure is done before the next commitProperties .

Revision: 9407
Author:   [email protected]
Date:     2009-08-19 15:11:34 -0700 (Wed, 19 Aug 2009)
Log Message:
Reordering the if-statement in isMeasureFixed() exposed that hostFormat can be null when measure() is called if styles changed and measure is done before the next commitProperties. This states test exposed this.
We should rethink if we want to clear hostFormat rather than have a hostFormatChanged flag. If there is no hostFormat at measure then it has to be fixed because there is no line break format to check for auto-size.
QE notes:
Doc notes:
Bugs: SDK-22779
Reviewer: Gordon
Tests run: checkintests
Is noteworthy for integration: no
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-22779
Modified Paths:
    flex/sdk/trunk/frameworks/projects/spark/src/spark/primitives/RichEditableText.as

Oh my god, it is too long! You definitely check out types, casting and especially ODP.Net (it does everything for you)... etc. They can help you to simplify your code. I do not have enough time to copy paste it to Studio and understand and solve your issue, so I got title of your message as your main question.
In Oracle, you can create an autonumber field by using sequences object. This is really useful when you need to create a unique number to act as a primary key.
Basically you can create a sequence simply typing;
CREATE SEQUENCE MY_SEQUENCE;
now you have a sequence called "MY_SEQUENCE"... Then, I advice you select a number from sequence;
select MY_SEQUENCE.nextval from dual;
I said I advice actually kinda must, although it called sequence, I cannot be sequential. Do not even try to predict the value. You can be sure that it is unique number so you can use it.
Then insert you record and use that number part of your primary key. I think that's it. Have fun.

Time in state Unkow when agent have calls

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