Time Machine interface frozen. Must exit using command, option, escape.
When I enter Time Machine (from Finder, email etc) I am presented with the usual interface, but apart from the starfield animation, it is frozen.
The cursor can still be moved and background apps continue to run ok, but nothing happens when I click anything and there are no animations when I scroll over the timescale on the RHS of the screen.
The only way out is to use Cmd, Opt, Esc
Looking at my backup USB drive using Finder I can see that backups are working OK.
No antivirus software in use
Diagnostic on external backup drive (using the Mac Disk Repair utility) indicates all OK
Can anyone advise steps to troubleshoot and to resolve?
Thanks
Dave
I'm running Mavericks on late 2012 Mac desktop. Backup to 1TB G-Technology G-Drive connected direct to Mac by USB.
Hardware Information:
iMac (27-inch, Late 2012)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 1 day 2:27:12
Disk Information:
APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
disk1s2 (disk1s2) <not mounted>: 999.35 GB
Recovery HD (disk1s3) <not mounted>: 650 MB
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 120.99 GB
Boot OS X (disk0s3) <not mounted>: 134.2 MB
USB Information:
HGST G-Drive Mobile USB 1 TB
EFI (disk3s1) <not mounted>: 209.7 MB
G-DRIVE mobile USB (disk3s2) /Volumes/G-DRIVE mobile USB: 999.86 GB (864.59 GB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
DYMO DYMO LabelWriter 400
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.trusteer.driver.gakl_driver_2 (1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[invalid] com.dymo.pnpd.plist
[System] com.orbicule.witnessd.plist 3rd-Party support link
[System] com.sonos.smbbump.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
[System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
Launch Agents:
[System] com.orbicule.WitnessUserAgent.plist 3rd-Party support link
[System] com.teamviewer.teamviewer.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
[System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
User Launch Agents:
User Login Items:
iTunesHelper
Dropbox
Mail
Canon IJ Network Scanner Selector EX
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
DYMO NPAPI Addin: Version: 1.0 - SDK 10.6 3rd-Party support link
DYMO Safari Addin: Version: (null) - SDK 10.5 3rd-Party support link
Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Trusteer Endpoint Protection 3rd-Party support link
Witness 3rd-Party support link
Bad Fonts:
None
Old Applications:
DYMO Label: Version: 8.5.0.1836 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
/Library/Frameworks/DYMO/DLS8/Addins
DYMO Excel Addin: Version: 8.5.0.1836 - SDK 10.5 3rd-Party support link
DYMO Word Addin: Version: 8.5.0.1836 - SDK 10.5 3rd-Party support link
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Destinations:
G-DRIVE mobile USB [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 72
Oldest backup: 2013-04-16 15:24:27 +0000
Last backup: 2014-01-27 15:48:05 +0000
Size of backup disk: Excellent
Backup size 931.19 GB > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
4% WindowServer
2% Mail
2% mds
1% EtreCheck
0% hidd
Top Processes by Memory:
631 MB com.apple.IconServicesAgent
238 MB WindowServer
238 MB Safari
197 MB Finder
188 MB mds_stores
Virtual Memory Information:
1.49 GB Free RAM
3.92 GB Active RAM
1.69 GB Inactive RAM
917 MB Wired RAM
850 MB Page-ins
0 B Page-outs
Similar Messages
-
OS X Yosemite hangs when exiting Time Machine Interface
Hi all,
Under special circumstances, OS X hangs when we exit the Time Machine interface. This seems to be related to the "Login Window".
Let's me explain the steps to reproduce the bug :
1. Boot normally and log into your session (with password).
2. Then, enter the Time Machine interface and do some browsing (or not).
3. Exit Time Machine interface by clicking the "Cancel" button.
For this first time, all is working as expected, no hang.
4. Now, go to the "Login Window" (with the method shown on the image below) . IMPORTANT: Do not close your session, only switch to the "Login Window" by keeping your active session in background.
5. Relog into your session normally by entering your password.
6. Then, reenter the Time Machine interface and do some browsing (or not).
7. Exit Time Machine interface again by clicking the "Cancel" button.
This time, the mac is supposed to freeze and not come back to life (Beach Ball of Death)...
Can you replicate this on your Mac, just to see if I'm not alone ??!!
Thanks,
TorpEDIT:
In the meantime, you can workaround this bug (without force shutdown your Mac) by assigning a keyboard shortcut to call the "Login Window". I use "Lock Me Now" (http://www.igrsoft.com/en/lockmenow/) to do this. So, next time your OS X hangs, all you have to do is to call the "Login Window" with your keyboard shortcut and relog to your session and the "spinning beach ball" should go away ! -
Why are photos inaccessible In time machine interface
I,recently posted something similar to this dilemma a couple of days ago on this discussion board. I also have had zero responses to this issue,must be that I am the only person that has experienced this problem,or maybe no one understands the words in context that I used in my previous post in regards to this problem with TM and iphoto. Since I posted the other day I have reformatted my external hard drive that I use for TM . I'm still having the same issue that I previously stated in the next paragraph that I had written in similar context a couple of days ago.
When I open iPhoto and then start Time Machine and I get the Time Machine interface with pages of iPhoto interfaces I am not able to access any of the photos on the interface while in TM. If I exit out of TM I am able to access any of the photos. When the iphoto interface is present in the TM interface an and you click on a event or a photo the interface doesn't open the photo it just retracts further into the interface of TM. It is though the interfaces are stuck in the middle of the screen. Has any one experienced this with TM?
I,will wait and hope that someone has maybe an answer to this problem. If not I will be going to talk to a genius at the local Apple Store.I'm using ilife 09, this was installed sometime at the end of March. I cannot recall having any issues prior to the install of 09. I just recently noticed this dilemma the other day. I don't recall having this problem prior to install of 09 of course I haven't needed to use it until now. I know that I can replace the photos by using finder and going to that particular folder that they are stored in,but the point of TM is that you should be able to use the interface of any application and recover what you need.
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Time machine is frozen and will not allow force quit
Time machine is frozen in a loop. It will not force quit and it will not stop. It last backed up almost 24 hrs ago and is now slowing Safari down with only a beach ball as any sign of life.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Can't browse some older backups via Time Machine interface
Problem started after updating to Yosemite. I am running 10.10.1. I can find all my backups, going back to 2010 in fact, when browsing my external FW800 hard drive directly in the Finder. But if I click the menubar icon and choose "Enter Time Machine," I can see some recent backups for some folders, but I cannot access some older backups that I know are there on that same drive. The window title bars in the TM interface are totally grayed out for those older backups. But again, there are all on the same FW800 external HD, and I can search them just fine and extract the files just fine using the Finder.
Is the Time Machine interface totally broken in Yosemite?
Clearly there is nothing wrong with my external FW800 HD, otherwise I wouldn't be able to manually browse and extract files via the Finder. And yes, it makes regular TM backups every day too. It's only the "Enter Time Machine" UI that is partly broken. I say "partly" because some backups (very recent) display, but I cannot access all the backups. It's very strange.
Any thoughts would be appreciated.
Thank you.We need some clarification on what your requirements might be, since you state that you want to be able to open Time Machine and see backups that were made since you installed Yosemite.....AND....older backups on the drive that were made before you installed Yosemite.
When Yosemite is installed it is supposed to add all of the data included in the Yosemite operating system and combine that with your history of backups with other operating systems. For a number of reasons.....Yosemite does not always do this.....so what happens is that Yosemite starts a whole new "master" backup of your Mac at the time and then begins to add incremental backups since Yosemite has been installed.
When that happens, and you click Enter Time Machine from the menu bar at the top of the screen, you will only see the backups that have been made since Yosemite was installed. Other backups are grayed out on the Time Machine interface display and cannot be accessed......even though the backup data is present on the hard drive, and you can see the data or folders displayed using the Finder.
If you want Time Machine to display current backups.....AND....older backups when you click Enter Time Machine, your only option would be to try to reinstall Yosemite to see if the new installation will display current backups and older backups on the same Time Machine interface.
There is absolutely no assurance that this will be successful if you try it. Your call on that.
What might work......IF.....you can lower your requirements to have both new and old backups displayed on the same Time Machine interface.....and instead have current Yosemite backups displayed on one Time Machine interface and the older backups on another, or separate Time Machine interface.......is to try the Browse Other Time Machine Disks option.
You do not mention at all whether or not you have tried the Browse Other Time Machine Disks in this post or in your video. I assume that you tried this, since it is mentioned in Pondini's documentation and also other Apple Time Machine documentation, and it also did not work for some reason.
But, if you have not done this......and you can lower your display requirements......you might want to try.
1) From your normal Mac desktop, make sure that the "dock" , normally at the bottom of the screen, is displayed......and that the Time Machine icon is displayed there as well.
2) Control-Click.....or.....Right-Click the Time Machine icon to see if an option to Browse Other Time Machine Disks is displayed
3) Click on Browse Other Time Machine Disks
4) If an option to use another disk is displayed, click on the disk to highlight it, then click Use This Disk
What happens when you do this? -
Slow Time machine interface with time capsule
The complete backup of the 250GB over ethernet took me about 6 hours. The time capsule is now connected wirelessly and the backup is successfully performed every hour. However trying to recover pictures from iphoto I realized that the time machine interface is so sloooowwww that it is useless (it takes for ever to move from one time point to another). Is there a way to speed up or to use another user interface? Doesn't time machine store a catalog locally ?
I understand that Time Machine and TCD are integrated into your application-there is a thread here somewhere about it. Launch iPhoto and it is in your Apple Menu somewhere as in "browse backups",I hope that this might help,let us know.
-
Having downloaded Mavericks to my IMac two weeks ago, I now find Time Machine couldn't back up to the Time Machine HDD. I am using a WD 1TB External Hard drive. I understand that a number of people have lost data since installing Mavericks on their Western Digital external drives. Has anyone any futher info. Or is there a better way of backing up my computer. Thanks. Lee
Check the More Like This section at the right particularly i upgraded my imac hard drive to a 2tb drive. how do i use time machine to get my computer back to normal?
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nas on airport extreme not recognized by time machine. same nas was previously used as time machine backup on different airport extreme. are there any configuration files that i can delete to fix this problem ?
Time Machine has been working just fine, but in the last week or two it has given up the ghost. I reset the connections to the drive, and it will basically save a few bytes of data and then hang.
Although Apple originally announced, prior to the release of the first 802.11n AirPort Extreme Base Stations (AEBSn), that it would support Time Machine backups to AirPort Disks, they removed that option before they did finally release the base station for sale.
Since then, Apple has posted (as you have noted) that they DO NOT support Time Machine backups to AirPort Disks. As far as I know, they have not changed from that position and those who do these backups find that they become corrupted over time. Sorry, but it sounds like you just confirmed that for yourself.
1) Has one of the recent updates either on the AE (firmware) or OSX disabled this function?
No. Again, this feature has never been supported by Apple for every generation of AEBSn released.
2) Are there any changes I can make to get this working again?
If your data backups are critical to you, then you will want to use a different solution for your Time Machine backup destination drive strategy. I would suggest that you connect your WD My Book directly to your Mac in the mean time.
Your other options would be to either use a Time Capsule (which interestingly does support TM backups to AirPort Disks) or a non-Apple solution like the Drobo FS or HP MediaSmart server. -
how do I disable time machine? I want to use my external drive as additional storage. But it mirrors everything I edit. If I remove a document, it removes it from the external drive as well.
I purchased a 1 TB WD passport drive, formatted for Mac. I set it up originally (mistakenly) to backup time machine. I went back and set it to "do not backup" It still backs up evey document I edit. If I add a document when the drive is disconnected, it automatically adds it to the external drive the next time connect to the passport drive. If I remove a document the same thing happens.
I need additional storage to free up space on my laptop hard drive. This is not working the way I want it to. Help!Do not backup your startup volume to another partition on the same drive. If the drive fails you have nothing. Always backup to another drive or volume on another drive.
The I/O error usually means there's a problem with the drive. Clone ASAP, then repartition and reformat the main drive. Then restore the clone. Here's the basic process:
You will have to backup your OS X partition to an external drive, boot from the external drive, use Disk Utility to repartition and reformat your hard drive back to a single volume, then restore your backup to the internal hard drive.
Get an empty external hard drive and clone your internal drive to the external one.
Boot from the external hard drive.
Erase the internal hard drive.
Restore the external clone to the internal hard drive.
Clone the internal drive to the external drive
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the external drive and click on the downward pointing arrow button.
After startup do the following:
Erase internal hard drive
Open Disk Utility in your Utilities folder.
After DU loads select your internal hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed. Do not quit Disk Utility.
Restore the clone to the internal hard drive
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the internal hard drive. Source means the external startup drive.
Note that the Source and Destination drives are swapped for this last procedure. -
Hi, I used an external hard drive as a time machine,now I want to use it on a windows PC as a normal hard drive again. How do I "reformat" the time machine to an normal usb-device?
http://lmgtfy.com/?q=how+to+format+hard+drive
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What is time machine and how i can use it
what is time machine and how i can use it ?
Hope you may find these articles helpful.
https://www.apple.com/support/timemachine/
http://support.apple.com/kb/HT1427
http://en.wikipedia.org/wiki/Time_Machine_(OS_X)
Best. -
If I used external hard disk for back up time machine, is it possible to use that external hard disk to save another else from diffrent computers?
Welcome to Apple Support Communities
You can do this, but you should make a new volume on your external disk. Time Machine needs a volume that is only used to store backups, so you can't store other data in the same volume as the one you are using for making backups.
If you want to create another volume on your external disk, use Disk Utility to do this > http://pondini.org/OSX/DU3.html Anyway, you should get another external disk to store other files, but if you don't want to, you can create another volume in it -
Suddenly, time machine is very slow. Used to take up a minute and now more than half an hour. Does anybody know how this can happen? Indexing the back-up disk is off, but Timde Machine keeps on indexing!
same issue here...
-
Time Machine Interface Doesn't Show Backups
I've had my 2GB TC for about 3 months now and it has actually already saved me. I did a complete restore via Time Machine and I was back in business in just a couple of hours and it couldn't have been easier. After the restore, everything seemed to be working just fine - including Time Machine. However, just today, I happened to go into Time Machine and noticed that none of my backups were there. Even if I force Time Machine to do a "Back Up Now", the backup is not listed in Time Machine yet when I peruse my Time Machine Backups via Finder, I see them. So, it would appear that Time Machine is backing up but I can't see them through the Time Machine interface. Has it somehow lost where it thinks they are? Any ideas on what's going on?
Message was edited by: George Cutrell
Message was edited by: George CutrellTry the things in #E4 of the Time Machine - Troubleshooting *User Tip,* also at the top of the +Time Machine+ forum.
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I replaced the original hdd in my early 2008 iMac. I can't move my files that were backed up with Time Machine to my new hdd using Migration Assistant. When prompted to select the "from drive", the ext. hhd does not appears as a selection. Please help!!
I'd recommend staring over, Pondini has created an excellent guide on how to use Setup Assistant. I'd recommend begin reading Pondini Setup Assistant tips where he talks about "Second Chance." Assuming your Time Machine backup is sound the restore should be very smooth.
Roger
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