Time Machine Restore Encrypted Backup

Got a new HDD and trying to restore from my backup which is Timemachine encrypted on my ReadyNAS. Booting from the recovery disk works etc, I can see and log into the NAS and see the correct time machine backup (I have two TM backups for two different Macs on the NAS), but then after selecting the relevant TM backup to be retored I get the message that it is encrypted and that the password does not match. I have not been prompted to enter one, only the login and PW for the NAS. There does not seem to be any place to enter the password to decrypt the backup. Any ideas? Thanks vm!

Try Repairing the backups, per #A5 in Time Machine - Troubleshooting.
If/when you get this sorted out, strongly consider switching to File Vault 2. It works much better, especially with Time Machine.
Or, if possible, only encrypting a few sensitive items, per Protecting confidential documents in a secure disk image.
Message was edited by: Pondini

Similar Messages

Can Time Machine perform encrypted backups for more than one computer to the same external drive?

I have two MBPs. The older MBP, with 1TB of storage, now contains two other MBP clones, for a total of 3 user machines on 1 MBP). I'd like to back up both my newest MBP, and the older MBP with the 2 clones, to my new 5TB drive (via wi-fi). I want to encrypt these backups, but am unclear whether it is possible. Does TM first encrypt the drive itself, or is each back up separately encrypted? I understand that if I wanted to encrypt an existing Time Matters backup on a drive, the prior data would be erased and reformatted, but here I am working with a new backup drive, on which one encrypted backup has been performed.
I just don't want to overwrite this existing backup (which was for my newest MBP).
Thanks for whatever help anyone can provide.

You should have prepared the drive better..
The drive should have been partitioned. It is possible to load the backups.. but you can get into trouble.
See http://pondini.org/TM/4.html
Since partitioning at this point would destroy the existing backup.. the best way is to setup a disk image for each of the other Macbook backups and then mount the disk image and use that for the TM backup..
Encrypting the drive or the backup.. that is something I avoid.. backups to me are useless if I forget or lose the key.. apple have warned lose the key.. the backup is useless..
But check pondini FAQ .. you might be able to encrypt a drive image.. or the backup.
http://pondini.org/TM/FAQ.html
See Q25 and 31.

Do I need to encrypts backup disk for Time Machine to encrypt backups?

I have a new LaCie disk that I want to dedicate as my backup. In case it is ever stolen, I don't want others to be able to retrieve files.
I've seen screen shots where Time Machine has a checkbox "Encrypt backups". This seems like what I want, right?
But I'm first erasing the disk to get it ready for backups. Do I choose:
"Mac OS Extended (Journaled)" or
"Mac OS Extended (Journaled, Encrypted)"
I.e. will the option in Time Machine not appear unless I format the drive as encrypted?
Thanks.

See #31
Time Machine FAQ

How do I safely stop a Time Machine Restore midway through?

I started a Time Machine restore from backup at about 1pm this afternoon.
After about 15 minutes of estimating the size of the files to be transferred, it gave me a 19hr estimate for transfer time. I had heard that it could take awhile, so I wasn't totally blown away by the number.
I'm backing up about 200 GB. Well, I'm about 2 hours into it, and the time remaining has been fluctuating from 19+ hours to 14 hours. I'm at about 18 hours right now.
I'm beginning to question the ethernet cable I'm using to transfer the data, and wishing I used a USB 2.0. I've also read up on a bunch of other threads about how painfully slow Time Machine can be, and there seems to be little rhyme or reason as to when it's slow vs when it's somewhat reasonable.
So, I guess there are two questions.
Question 1) Can I safely power down, swap cables, and retry? What happens to the data that's already been pulled over?
Question 2) Should I just let it run for the next 18 hrs? I've also read other horror stories where people return to their machines after the time estimated, and it's hardly budged.
Any help would be AWESOME! If i could give you a billion help points, i would!

majmanMac wrote:
Was doing a full restore from scratch - I lost a hard drive on Monday, and just got a new one put in. Turns out the estimate was about right, as I'm now writing this from my restored machine.
Yay!
I was restoring from a Time Capsule. For some reason I just assumed it had a USB port.
Ah, yes, it does, but it's for connecting a printer or USB drive, not a Mac.
My concern that i would come back to it this morning and find it still updating has been put to rest. Phew!
Glad it's sorted out, but it does seem like there may be a problem -- that's awfully slow. See #D2 in [Time Machine - Troubleshooting|http://web.me.com/pondini/Time_Machine/Troubleshooting.html] (or use the link in *User Tips* at the top of this forum).
And be forewarned: since you have a new drive, Time Machine's next backup will almost certainly be a full one, so remain connected via Ethernet. If there isn't enough free space for that, it will take an extremely long time for Time Machine to delete a lot of old backups to make room. You might consider manually deleting a lot of them, per #12 in [Time Machine - Frequently Asked Questions|http://web.me.com/pondini/Time_Machine/FAQ.html] (or use the link in *User Tips* at the top of this forum).

Can I restore a time machine osx lion backup using snow leopard install DVD?

Hi.
I've been using osx lion but my hard drive died. Fortunately I have been making time machine backups. Since I downloaded lion from the app store I only have the snow leopard install disks.
I know there is an option to restore from a time machine backup using the snow leopard disk, but since the time machine backup is of a later operating system (lion) will that time machine restore work?
If it won't, can you recommend how to restore from my time machine backup?
Thanks.

Once the replacement hard drive is installed, boot from your original Snow Leopard Installation Disk. From there format the harddrive and install Snow Leopard and then download and install its Updates. Next, navigate to the Mac App Store and login using the Exact same Apple User ID that you did the first time you downloaded Lion. You will now be able to download and install the Lion OS for Free. Download and install the Lion Updates. Lastly, using Migration Assistant, migrate your Apps and Data from the Time Machine external hard drive to your internal Lion harddrive. This method should give you a very stable version of Lion on your internal harddrive complete with all your previous settings, Apps and Data.
Hope this helps

Time machine restores a really old backup!

Time machine makes regular backups of my system. Last night, I had to restore my system and used the installation discs to do this (and selected restore from Time machine, and selected the latest backup).
When the installation was complete, a number of files and applications were missing, though I can still see them on the Time machine drive under the latest backup. When I looked through the backups, the latest backup (23 June 09) says that the date modified was 2007! This 2007 date matches up with the applications I got upon installation.
Any ideas on what happened? The plan is to start from a fresh installation and grab the applications I need from the lastest backup, but I would really like to know what happened so I can avoid it in the future! How can I restore my system from the latest backup?

Hello again:
That would be the only way to see if a corrupt preference file causes your problem.
FWIW, I have not seen any other post with a problem like the one you describe. Something in your system is causing the issue - what, I do not know.
There are other things that could be attempted, but they would take quite a bit of your time.
Barry

Time machine will not backup but does restore

My Time machine will not backup, but will restore from prior backups - the last made three months ago (end of January). Can anyone help? When trying to run a backup the screen shows:
Select Disc (which I have already done)
704 GB of 1 TB available
Oldest backup: none
A continuosly revolving progress bar
"Preparing Backup"
Note that when I run Time Machine in order to restore, all backups prior to Jan 30th are there.
I am running OSX Mountain LIon Version 10.8.3

Mickmannock wrote:
I followed the proceedure described to delete /Library/Preferences/com.apple.TimeMachine.plist. However I note that there are very many versions of this file in other locations.
There shouldn't be. Delete any others.
Make sure the one you deleted was in your top-level /Library folder (not the Library folder inside your home folder). If you got the right one, when you went back to the Time Machine Preferences window, it should not have shown your TM drive or anything else.
I am running Parallels 8 and windows 7 in a Virtual machine, but these do not appear to have created problems in the past - over two years now.
You probably should exclude the VM files from Time Machine backups. That shouldn't be the cause of much of this problem, but may be a problem in the future. The reason is, to OSX, a VM file is one huge file -- if anything at all is changed, TM considers the whole thing changed, and will back it up again, taking time and lots of space on your backup disk.
Have you Verified your internal HD, and Repaired any other disks being backed-up, and your backups, per #A5 in Time Machine - Troubleshooting?
What are you backing-up to (external HD, Time Capsule, etc.)?

Time machine restore from in progress backup?

Greetings. I have had a major disaster. I started using OS Lion last week and have had nothing but problems. Time machine BU took 4 days, then it said that the BU could not be trusted, back up again. So I did. The system froze and crashed 3 days into the next backup, so I have an in progress BU file on time machine.
I went to the Genius Bar and we erased my disk. My fault, I did not realize that the BU was only 3 days into a 4 day BU. Lion was reinstalled, but I have lost a bunch of things including my photos and itunes library. My applications are also gone, but that is not a big problem, other than the time involved to restore them from disk.
I have connected to time machine, found the backup folder and the data folder which contains the in progress BU. I can enter time machine and on the desktop is the name of my newly restored computer (iMac320db), the time machine Data drive which contains the in progress BU and the Time Machine disk. I access this only through pressing option and "browse other drives" when I click the time machine icon.
The in progress data is a package containing 111 GB, and the time machine get info states it has used 750 GB of the 998 GB available, so there is stuff on te drive, maybe the last backup that Time Macchine did not like and asked me to back up again.
OK, is there any way to access the in progress package; is there any way to see some of the contents of the drive that are now not visible that might contain some music or photos?
Any hellp is appreciated. Thx. Dave

Try looking at this:
http://johnfalla.wordpress.com/2008/07/08/beware-time-machine-users/
It says you can "view package" on the .inprogress and see what was in there. And using automator to copy it and get your stuff back.
I was going to try it but my .inprogress didn't have the data I wanted. Hope it helps, Good luck!

Update from 10.7.2 to 10.7.3 blown - Time Machine Restore blown

Hello,
summary of events:
Update form 10.7.02 to 10.7.3 went wrong
After Time Machine Restore no more Recovery Partion
Lost about what to do
On Saturday, I startet to update 10.7.2 to 10.7.3 on my MB Pro 15" (2007) Apples Software Update showed the combo update, and so I started download and installation. Just before that, I had run Time Machine on an external USB drive, so I was relaxed.
After about 2 hours, the update was still running with no progress. After another hour, I forced a restart. Not very suprisingly, after the login, the wheel beneath the Apple logo kept on running.
So I restarted from the Recovery Partition, selected my Time Machine-Backup from the external USB drive, selected my internal HD as target and clicked on "go".
While the progress bar showed progress, I waited. Then it seemed to be complete and the MBP restarted. Now I got a folder with a question mark. My heart rate did not yet accelerate, since I had a back up, right?
So I restarted again trying to boot from Recovery Partition - BUT, there was no longer a Recovery Partition. Or at least, nothing I could boot from.
What options do I have? I could get my hands on a DVD that contains an Lion installation from the app store, but that is not the most recent version, as far as I can tell. If I would go that way:
Does the version of the Lion-app matter?
Will it create a Recovery Partition?
If not, how else could I restore a complete Time-Machine backup?
Any help and suggestions are very welcome :-)
Regards
Jimbo
Naturally, I a am mad as **** at Apple. First, that they abandoned physical media for Mac OS distribution, and secondly that some not so bright lad thought it not necessary to secure the availability of the Recovery Partition under any circumstances short of phyical damage. This really *****, guys!

Ok... I'm not sure if the following suggestions will work with Filevault 2 enabled. I guess you can try after you create a backup for safety.
You can recreate the Recovery HD two ways. One is to reinstall Lion using a bootable USB thumb drive of the Recovery HD created with the Lion Recovery Disk Assistant. Or from a bootable USB thumb drive with the Lion installer restored to it.
A second way, which I have used many times, is to follow the instuctions at this site using Terminal commands. Step 3 is what you want to follow. The instructions use the RecoveryHDUpdate.dmg file downloaded from Apple to recreate the Recovery HD. It works great!

How do I know which id to delete and insure time machine restore?

I had a glitch on my computer of the screen going black at random. I also had a recall on my imac for the segate drive which was replaced once. I brought it to the apple store after a week then determined there was no recall on my new drive and reinstalled Mt Lion to get rid of the black screen issue. Now here is the problem i got home and plugged in my ext drive for a time machine restore. I restored everthing using migrate assitant except the applications and desktop. I was asked to create another user name for the transfer. I don't understand why i had to do this so just slightly changed my id name. I now need to find the desktop data and can't find it under either names. I searched the drive direct and found the info is there but migrate assitant doesn't show it. I tryed to restore back some other files but it was me to changed the name of the restore using migrate assitant again. How many ids do I need? How do I blow way the 2nd id without gettting rid of my backup on the ext drive. I am so confussed now and can't figure out which admin id has the info and which doesn't . I don't even know if the info made it to the imac hard drive. help!!!

I had a glitch on my computer of the screen going black at random. I also had a recall on my imac for the segate drive which was replaced once. I brought it to the apple store after a week then determined there was no recall on my new drive and reinstalled Mt Lion to get rid of the black screen issue. Now here is the problem i got home and plugged in my ext drive for a time machine restore. I restored everthing using migrate assitant except the applications and desktop. I was asked to create another user name for the transfer. I don't understand why i had to do this so just slightly changed my id name. I now need to find the desktop data and can't find it under either names. I searched the drive direct and found the info is there but migrate assitant doesn't show it. I tryed to restore back some other files but it was me to changed the name of the restore using migrate assitant again. How many ids do I need? How do I blow way the 2nd id without gettting rid of my backup on the ext drive. I am so confussed now and can't figure out which admin id has the info and which doesn't . I don't even know if the info made it to the imac hard drive. help!!!

My Macbook Pro was stolen, and I have replaced it with a Macbook Air. New hard drive is too small for a Time Machine restore. How do I restore my more-expensive apps (ie iWorks) on my new Macbook without repurchasing them?

My Macbook Pro was recently stolen, and I have replaced it with a Macbook Air. I attempted to simply do a restore from the Macbook Pro's Time Machine backup, but since the new Macbook Air's hard drive is significantly smaller, a Time Machine restore was not possible. I even tried to choose only settings or only my User Profile (option) when restoring, but the backup was still too large to do a restore onto the new machine. How do I restore my more-expensive apps (ie iWorks) onto my new Macbook without repurchasing them? Also, I reaad somewhere that if you went to the Mac App Store and attempted to repurchase the app and clicked BUY, it would simply alert you that you have already purchased the app (and trigger a re-download)... NOT THE CASE... So I just dropped another $19.99 for a second copy of Pages... Not my intention....
Any help would be greatly appreciated.
LM

you should get a usb backup drive as well. time machine has limited use in my eyes. it saves things. but older things can be errased ad space drops without telling you
nothing beats data redundancy. 2 saves is. 1. and 1 is none
im personally not fond of time machne though i use it only for a recovery parameter for a mac
id never ever myself consider time machine a genuine data backup tool. though most do consider it as such
drive clones such as superduper and carbon copy cloner can clone your entire drive for emergency recovery. and you can boot from them as well o. another mac

Can't Boot After New HD + Time Machine Restore

So a couple days ago my 27" iMac running Snow Leopard started making some weird noises and stalling out. Annoyed, I talked for a couple hours with apple tech support which eventually lead me to run an Apple Hardware Test. This test returned the error
"Alert! Apple Hardware Test has detected an error.
4HDD/11/40000000 SATA(0,0)"
I scheduled an appointment at the Genius Bar, and they replaced the hard drive.
After that I got it home and did a System restore from my time machine backup. It finished fine, but when I restarted it got stuck on the grey apple screen with the spinning dial thing.
I called apple back and they had me do a couple things like repair disk, verify disk, and one person had me reboot into this command line mode and type some stuff in. Nothing worked. After that They had me try to reinstall the OS first from archive, and next by erasing the hard drive and doing it. Both times the install fails with a big yellow exclamation point saying that it couldn't install support files and the OS couldn't be installed.
Any ideas how to fix this?
I'm currently trying to restore from my time machine backup again, but I'm not hopeful.

Here's what I got - apologies for any formatting peculiarities.
The problem: 10.6.6 mac won't boot after time machine restore to disk.
Further symptoms: Booting with Command-v shows several errors: usually blued and loginwindow collapse with errors from launchd. Errors will be of the style "dyld: Symbol not found: CSSMOID_APPLE_TP_MACAPPSTORERECEIPT" and other CommerceKit / CommerceCore framework errors.
A solution: Your Framework Security library may be an older version (possible cause with Time Machine below). The easiest way to fix this is to find another, working 10.6.6 Mac, and update the Security library on the broken machine.
Identifying if you're affected:
1) Boot the broken machine into "target" mode - hold "Command-t" during boot until the [Firewire|http://itunesu.utah.edu/terms/images/Firewire_Icon.png] icon appears.
2) Connect the broken machine to the working 10.6.6 machine with a firewire cable.
3) On the working machine, the disk of the broken machine should mount.
4) Open Terminal
5) Run "ls /Volumes" - the name of disk you mounted should be there (in this example, we'll use "Macintosh HD".)
6) Typing in the path of the broken machine, run:
<pre>
nm /Volumes/Macintosh HD/System/Library/Frameworks/Security.framework/Versions/A/Security | grep random_fd | cut -d. -f2
</pre>
(this does a dump of the library, looking for the version value)
If this comes back with the value 22457 (or less?), your Mac is not booting because it does not have the updated version of the Security library, which is required in 10.6.6 since Snow Leopard added the Appstore / Commerce framework.
Fixing if you're affected:
1) First, make sure the working 10.6.6 Mac has a correct version of the framework:
<pre>
nm /System/Library/Frameworks/Security.framework/Versions/A/Security | grep random_fd | cut -d. -f2
</pre>
For 10.6.6, this should be at least "22458"
2) *Be extremely careful at this point* - Make sure on the mounted disk (not the machine you are working on!) run the following
<pre></pre>
2a) Make a backup of the broken library
<pre>
mkdir /Volumes/Macintosh HD/savedLibrary
cp /Volumes/Macintosh HD/System/Library/Frameworks/Security.framework/Versions/A/Security /Volumes/Macintosh HD/savedLibrary
</pre>
2b) Copy the working version over the non-working version:
<pre>
cp /System/Library/Frameworks/Security.framework/Versions/A/Security /Volumes/Macintosh HD/System/Library/Frameworks/Security.framework/Versions/A/Security
</pre>
3) Eject the mounted disk from the working Mac, disconnect the firewire cable, and reboot the "broken" Mac. It should come up.
If it doesn't, you have problem(s) that are probably outside the scope of this. I'd also suggest restoring your original security library that you saved off.
Suspected cause:
It appears that Time Machine never recorded the change to the Security library after the update. If the library hadn't changed, the machine should have failed to boot like it did after restore the moment a 10.6.6 update was applied.
Inspecting the contents of my Time Machine backups before and after updating shows that Time Machine never updated the Security Framework library - why is still not 100% determined, but restoring from it is definitely broken. Combing through the backup databases on my Time Machine disk:
(I upgraded to 10.6.6 on January 6)
<pre>
for name in 2010-12-30-093337 2011*
do
echo -n "In backup on ${name}, version of Security library is: "
nm "${name}/Macintosh HD/System/Library/Frameworks/Security.framework/Versions/A/Security" | grep random_fd | cut -d. -f2
done
</pre>
In backup on 2010-12-30-093337, version of Security library is: 22457
In backup on 2011-01-04-100707, version of Security library is: 22457
In backup on 2011-01-05-082402, version of Security library is: 22457
In backup on 2011-01-06-092846, version of Security library is: 22457
In backup on 2011-01-07-094827, version of Security library is: 22457
In backup on 2011-01-10-093559, version of Security library is: 22457
In backup on 2011-01-11-110542, version of Security library is: 22457
In backup on 2011-01-12-094137, version of Security library is: 22457
In backup on 2011-01-13-103238, version of Security library is: 22457
In backup on 2011-01-14-113145, version of Security library is: 22457
In backup on 2011-01-18-112856, version of Security library is: 22457
In backup on 2011-01-20-114953, version of Security library is: 22457
In backup on 2011-01-21-103642, version of Security library is: 22457
In backup on 2011-01-24-102321, version of Security library is: 22457
In backup on 2011-01-27-002508, version of Security library is: 22457
In backup on 2011-01-27-011931, version of Security library is: 22457
In backup on 2011-01-27-104406, version of Security library is: 22457
In backup on 2011-01-27-114322, version of Security library is: 22457
In backup on 2011-01-27-123928, version of Security library is: 22457
In backup on 2011-01-27-134523, version of Security library is: 22457

Is it possible to boot or Time Machine restore from an external Thunderbolt disk drive?

(There are several questions - search for "?".)
I purchased a Seagate Backup Plus for Mac Desktop Drive 3 TByte with default USB 3.0 interface, and also acquired the Seagate Thunderbolt Adapter for Backup Plus Desktop Drives and Thunderbolt cable.
I do a redundant backup to the Seagate Drive using both Carbon Copy Cloner (nightly) and Time Machine (hourly) using its Thunderbolt adapter. BTW: One never knows when Time Machine will choke - see discussion titled, "UPDATED: Serious Time Machine bug on Mountain Lion", which I had; Rest In Peace Pondini (James Lewis Pond).
Booting from the external Seagate Backup Plus via Thunderbolt inteface from System Preferences -> Startup Disk:
I select the Time Machine OS X, 10.8.5 Startup Disk (Thunderbolt attached drive), click Restart, confirm my choice, the computer reboots, however, it reboots from the internal Macintosh HD OS X, 10.8.5, NOT the selected external Thunderbolt drive. The SSD drive was used as the Startup Drive, not the selected external Time Machine volume as indicated by the display free disk space command (df(1)) and seeing that the Macintosh HD OS X, 10.8.5 volume is mounted as root. That is very deceptive in that both the internal and external drives will appear in the same manner from a GUI point of view! OS X doesn't even inform me that it did not boot off the selected volume. This is the first half of the problem, that is, Is it possible to boot from an external Thunderbolt disk drive? In my case, the answer is deceptively No. Can anybody else boot off a Thuderbolt attached disk drive? Note that if I remove the Thunderbolt adapter, and attach the drive via its USB 3.0 cable, the MBP boots off the external Seagate Backup Plus just fine, as is expected.
Booting from the external Seagate Backup Plus via Thunderbolt inteface from boot-time "Option - Select startup disk" method:
When I restart the MBP using the startup Option key to select the startup volume, the externally connected Seagate drive ONLY SHOWS UP if it is attached with the USB 3.0 cable, not when it is attached with via the Thunderbolt interface. Can anyone else boot off a Thunderbolt drive with the startup Option key sequence? At least the MBP doesn't deceive me in this case - I know right away that the external Thunderbolt drive is not an option when connected as such.
Time Machine restore from the external Seagate Backup plus via Thunderbolt interface from the "command-R - Recovery Parition" method:
After booting from the recovery partition, I attempt to perform a Time Machine restore from the Thunderbolt connected Seagate Backup drive. When Time Machine attempts to present me with a viable backup Time Machine volume, the external Thunderbolt drive is never offered as an option. So I switch the Time Machine volume to use its USB 3.0 interface, and then Time Machine displays that drive as an option, and the MBP proceeds with the restoration as expected. The interesting thing to note is that while booted in the recovery partition via the Thuderbolt cable, the MBP Disk Utility may be selected, and the Thunderbolt attached drive may be operated on just fine. Can anybody else restore their MBP using Time Machine and the Recovery Partition via the Thunderbolt interface?
This is also a big problem for me in that I am forced to restore my MBP via Carbon Copy Cloner using the USB 3.0 interface, because I cannot even boot off that volume's Thunderbolt interface. Of course, the option may be that I could use yet another eternal USB 3.0 drive, boot from it, and then use Carbon Copy Cloner to restore the Macintosh HD via the aforementioned drive connected by a Thunderbolt cable, but that is less than ideal and not elegant, so I'm not going there.
Another side issue is that the commercially available program, TechTool Pro 7's eDrive, which I installed on the Time Machine volume, will not boot off that eDrive as advertised, but I won't got through those steps here, because that would be beyond the scope of this issue, however, I must say, It does not work either when the Time Machine volume is connected via the Thunderbolt interface, but works just fine when connected via the USB 3.0 interface.

If this helps anybody else make a decision about whether to consider Apple because of Apple's superior customer service:
Apple sells this entire line of drives right in their store, from 1TB to 4TB. I spent 1 and 1/2 hours, yesterday, confirming that the 3TB model IS NOT 100% Thunderbolt compliant. A MBP cannot boot, nor can it Time Machine restore from this drive, though EVERYTHING about the drive is normal.
Apple's South Coast Plaza store management had at least two responses to me personally about how to proceed:
1. Buy a different drive from another drive manufacturer, and to attempt to return the drive to COSTCO. A lead genius suggested going with GTech drives, for instance.
2. Wait for Seagate to fix their problem.
I told Apple management in the store that the drive is advertised as Mac Compatible (see picture) and that it is advertised as being a Thunderbolt drive (see picture). I pressed management that my purchasing decsion to get the best possible MBP Retina was based on the availablity of Inexpensive Devises (raID), and that not having this complete compatibility is a show-stopper for my needs, and that I wanted a refund. Their response? They needed to talk with "Merchendising" to see if they are on or off the hook for these kind of 3rd party assertions, and would get back to me.
I am not holding my breath.
Note: I do not hold this against the Geniuses that helped me, nor against the management I've dealt with, nor the upper level engineers that I've corresponded with through Apple Care - their problem solving skills were helpful - although I could have arrived at similar conclusions given enough $$$. (For instance, try a Lacie TB drive and see if that works - we did, and it did not work. Or, we have a different TB cable and a different TB adapter, let's try those - we did, and it did not work.) I blame myself for not doing enough homework before going with Apple's solutions.

HT201250 When getting a replacement Seagate hard drive for my Imac through Apple, will they restore my system to it's current state? Or will I have to do it myself though Time Machine? Will Time machine restore all the programs as well?

Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.
Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.
Will this replacement program restore my system to its current state after the new drive is installed? If not, will I have to have all my original disks to re-install all the programs on my current computer, or will Time Machine restore them as well?

Most of them will tell you to backup your data.
Time Machine is nice, but unless you are interested in archival backup, Carbon Copy Cloner is a lot easier to recover from:
https://discussions.apple.com/docs/DOC-1992

Time Machine does not backup home/user directory (on separate drive)

I recently installed a SSD into my Mini. Due to size restrictions, my home/user directory has to be kept on another drive. I retained the stock 1TB drive that came with the Mini for this.
Ok, installed the SSD, restored a Time Machine backups (sans user data). Used a different admin user and configured my user to use the 1TB drive for it's home directory (/Volumes/1TB/home/<user>). Restart, log in as my user, all is good. All data, settings, etc is there. Everything looks normal.
Time Machine REFUSES to backup this directory. It will backup the 1TB drive and anyting else I create in it, but not the home directory. I tried every permission trick I could think of or found online. I even tested it further by formatting the 1TB drive fresh, adding a new user, configuring the user to use the 1TB for their home directory and it still won't back it up (this was a test of permissions the OS set, to make sure I didn't change my data perms somewhere along the way). Time Machine would not backup the new user's home directory on the 1TB drive.
Any thoughts? I can't be the first person to have their home directory on a non-OS drive.
If I were to create a folder/file in /Volumes/1TB/<test file> ... Time Machine gets it perfect. It just will NOT touch /Volumes/1TB/home/<anything here>
Thanks!

Open the Time Machine preference pane and unlock the settings, if necessary. Click the Options button. If there is one particular folder with items that are not being backed up reliably, add it to the list of excluded items. If there are many such folders, add your home folder to the list, or add a whole volume (i.e., what Apple calls a "disk.") Save the changes.
Start a backup, or wait for one to happen automatically. When it's done, open the preference pane again and remove the exclusion(s) you made earlier. Back up again and see whether there's a change.

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