Time machine sick to death of it!
I am absolutely sick and tired of trying to create a back up. I have been endevouring to do this all year.. and still I am no further forward. I have a Mybooklive attached to my Netgear. I have wiped it clean and started again. .. and STILL I dont seem to have a successful back up on there. It is driving me to distraction. I get the following errors...
this back up started on March 9 - it seems to stop and restart each time the amount to be backed up reduces... until it gets to say 2gb..
Copied 398.9 MB of 51.7 GB, 818 of 188991 items
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Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/College A2 WORK/Media/Production/Poster 3 to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/9378BF43-2E24-442E-A 311-0AF326DC41BA/Macintosh HD/Users/alex/Laura's Backup/College A2 WORK/Media/Production
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/College A2 WORK/Media/Production/Soundtrack CD Cover to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/9378BF43-2E24-442E-A 311-0AF326DC41BA/Macintosh HD/Users/alex/Laura's Backup/College A2 WORK/Media/Production
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-8062) SrcErr:NO Copying /Users/alex/Laura's Backup/College A2 WORK/Media/Production/Soundtrack CD Cover/back.psd to (null)
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copied 3364 files (4.4 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copy stage failed with error:11
Stopping backupd to allow ejection of backup destination disk!
then it started again...
Starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
No pre-backup thinning needed: 56.66 GB requested (including padding), 462.55 GB available
Waiting for index to be ready (101)
Waiting for index to be ready (101)
Waiting for index to be ready (101)
Waiting for index to be ready (101)
Copied 832.8 MB of 47.2 GB, 384 of 188991 items
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Copied 4.3 GB of 47.2 GB, 384 of 188991 items
Copied 5.0 GB of 47.2 GB, 384 of 188991 items
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot/IMG_0426.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/36DEB5FD-4562-47BA-9 FF1-45EA1EAF0095/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error: (-8062) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot/IMG_0426.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/36DEB5FD-4562-47BA-9 FF1-45EA1EAF0095/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Stopping backupd to allow ejection of backup destination disk!
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copied 384 files (5.0 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copy stage failed with error:11
then this one... different files it didn't like
starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
No pre-backup thinning needed: 48.25 GB requested (including padding), 455.44 GB available
Waiting for index to be ready (101)
Copied 1.8 GB of 40.2 GB, 26 of 188991 items
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Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!/IMG_1773.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/DC60CF4F-8C13-4B6B-9 205-D73D777F8E57/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-8062) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!/IMG_1773.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/DC60CF4F-8C13-4B6B-9 205-D73D777F8E57/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!
Stopping backupd to allow ejection of backup destination disk!
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copied 26 files (19.6 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copy stage failed with error:11
& so it goes on and on all week failing with an error 11.
until tonight...
Starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
No pre-backup thinning needed: 3.63 GB requested (including padding), 412.67 GB available
Copied 1.2 GB of 2.1 GB, 29 of 188991 items
Copied 3.6 GB of 3.6 GB, 29 of 188991 items
Copied 4.2 GB of 4.2 GB, 29 of 188991 items
Stopping backupd to allow ejection of backup destination disk!
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error: (-34) SrcErr:NO Copying /Users/alex/Laura's Backup/Iphoto2/iPhoto2/iPhoto Library Alex/Modified/2011/Cornwall, Easter/IMG_2657.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/7A89729E-7A3B-4E28-B EA8-1FF28BEC62B7/Macintosh HD/Users/alex/Laura's Backup/Iphoto2/iPhoto2/iPhoto Library Alex/Modified/2011/Cornwall, Easter
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copied 29 files (4.2 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copy stage failed with error:28
I tried at one stage to go in and edit as per another post on here using terminal.. got stuck at a particular stage and gave up as noone responded how to help.
I just want a back up. Western Digital have offered to replace my hard drive - but it will be a reconditioned one and not a new one..
I just hate it.
That's a different problem. It's getting a negative value for the estimate of what's changed and needs to be backed-up!
Start by Verifying your internal HD to be sure it's not a directory problem. See #6 inUsing Disk Utility if you're not sure how to do that.
Then check your exclusions in Time Machine Prefs > Options. Make sure there isn't any overlap (such as excluding both a folder and a file or sub-folder inside it, separately).
Then do a "full reset" of Time Machine, per #A4 in Time Machine - Troubleshooting, to be sure the file where the exclusions are kept isn't corrupted.
If none of that helps, your installation of OSX may be damaged. Try installing the "combo" update, per Installing the ''combo'' update and/or Reinstalling OSX.
If still no help, install a fresh copy of OSX (that won't disturb anything else), per the same article.
Thanks Pondini -verifying Tick. Nothing in exclusions -tick. Full reset tick. Haven't installed Lion as it really isn't happy with a Western Digital so I've been told so kept to snow leopard for now. This is what is going on now....
Starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
Warning: Bytes to copy estimate was negative (-33828)
No pre-backup thinning needed: 100.0 MB requested (including padding), 373.56 GB available
Waiting for index to be ready (100)
Copied 3.8 GB of 3.8 GB, 8061 of 188991 items
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Copied 13.6 GB of 13.6 GB, 38934 of 188991 items
still got a negative. ARHHHH!
Similar Messages
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Time Machine Crash along with death screen
Ever since I did the 10.5.2 update Time Machine crashes, ejects my hard drive, and I keep getting the gray death screen to restart. I turned off Time Machine but my HD keeps getting ejected and still having the restart issue.
I'm running a Mirror face G4 and have NEVER had a problem before, so this is very irritating.Hi there,
Thanks for your posting - I followed the links in order to try and find out why my disk image may not be working properly.
I backup my MacBook to an internal slave drive on my G4 using Time Machine. It was working fine for a month but has suddenly given me Kernel Panic so from these posts I assume that to mean a corrupt image. I tried running Disk Warrior on the image. It found a HUGE number of errors. Pretty much every file in the volume was repaired for "Extended Attribute". However, unfortunately Disk Warrior gave the following message:
DiskWarrior has successfully built a new directory for the disk named "Backup of JowieBook." The new directory cannot replace the original directory due to a Mac OS services failure.
Try rebuilding again. If this problem persists, please restart from the DiskWarrior CD and then try rebuilding again.
Hmmm, that not good. I haven't tried restarting from the CD because I don't see much point - the image isn't on the boot drive, it's on a slave. I checked the volume read/write status as suggested and this is the result (abridged):
image-path : /Volumes/Lemon Jelly/JowieBook_0016cbcc5f19.sparsebundle
image-type : sparse bundle disk image
writeable : TRUE
autodiskmount : TRUE
removable : TRUE
image-encrypted : false
So I'm pretty stumped. Shall I just run it again? Here's the chmod status of the volume:
drwxr-xr-x 6 jowie jowie 510 Feb 20 22:30 Backup of JowieBook
I'm not very good with Unix but that looks okay to me... So I'm a bit stumped. Any thoughts?
Thanks! -
I am also no longer able to back up using Time Machine (backups fail), can't access iPhoto (which was a problem before attempting to reload OS) and I suspect other apps are no longer working. The computer is however running faster in Safari and Mail...any suggestions would be greatly appreciated.
If there are any files you can transfer to a regular storage drive do that first and then disconenct all drives.
Hold c boot off the 10.6.8 disk and use Disk Utility to Erase with Zero option the hard drive, takes some time, let it complete as it's mapping off any bad or failing sectors.
Then install 10.6. log in and update to 10.6.8 (important!)
Now use Migration Assistant to transfer over just your user files, we need to rescue those first out of TimeMachine's EVIL clutches, once you've got that, transfer them to the regular storage drive and disconnect.
Note: if your 10.6 disk fails, call Apple for a replacement, you need the machine specific version, the 10.6.3 retial doesn't have iLife and only works for machines pre 10.6.3 release, not afterwards. Factory installed 10.6.4 machines and afterwards need machine specific disks.
Then either:
Log into the admin/first set up user on the machine and delete the Migrated user, then reboot and use Migration assistant again to TM everything this time
Or
Just install all your programs again from fresh sources.
If your TM drive is really hosed, then you'll need Data Rescue $99 to read the TM files directly and transfer the results to another regular storage drive (not the first one just in case), then pick through the debris and locate your files and transfer them to another drive.
I don't like TimeMachine, but for newbies it's better than nothing.
(I prefer cloning my entire OS X parititon instead, I can access it from any computer (Linux, Mac or PC) and I also can boot my Mac from it. I use Carbon Copy Cloner, but that's for later once your all better. ) -
I just backed up my mac to an external hard drive using Time Machine. What would happen if I turn Time Machine off and then plug the external hard drive back into my computer?
What I am ultimately wanting to do is make more room on my computer by backing up all of my files onto the external hard drive and then deleting them off of my computer. However, neededing to be able to retrieve them from the external hard drive later down the road.
From what I have read and am trying to understand, is that I probably shouldn't have used time machine. I need to use the external hard drive like a basic flash drive where I can put things on and get things off without having it automatically update through time machine everytime I connect it to my computer.
Not tech savvy at all and barely understand basics. I need very simple and easy to understand explanations.sydababy wrote:
and then deleting them off of my computer.
BIG BIG MISTAKE ..... youre making a linchpin deathtrap for your data trying to shove everything on a single fragile HD.
Dont suffer the tragedy other people make, buy another or 2 more HD, theyre cheap as dust.
The number of people who have experienced terror by having a single external HD backup is enormous. One failure that WILL HAPPEN, and kaput,......all gone!
Dont do it, its all about redundancy, redundancy, redundancy.
follow here:
Methodology to protect your data. Backups vs. Archives. Long-term data protection
Deleting them off your computer is fine....having only ONE copy is extremely BAD.
The Tragedy that will be, the tragedy that never should be
Always presume correctly that your data is priceless and takes a very long time to create and often is irreplaceable. Always presume accurately that hard drives are extremely cheap, and you have no excuse not to have multiple redundant copies of your data copied on hard drives and squirreled away several places, lockboxes, safes, fireboxes, offsite and otherwise.
Hard drives aren't prone to failure…hard drives are guaranteed to fail (the very same is true of SSD). Hard drives dont die when aged, hard drives die at any age, and peak in death when young and slowly increase in risk as they age.
Never practice at any time for any reason the false premise and unreal sense of security in thinking your data is safe on any single external hard drive. This is never the case and has proven to be the single most common horrible tragedy of data loss that exists.
Many 100s of millions of hours of lost work and data are lost each year due to this single common false security. This is an unnatural disaster that can avoid by making all data redundant and then redundant again. If you let a $60 additional redundant hard drive and 3 hours of copying stand between you and years of work, then you've made a fundamental mistake countless 1000s of people each year have come to regret. -
I have to unplug my time capsule and reboot it. Is there a diagnostic routine I can run or any error detection I can look for?
You are absolutely right.. when apple changed significant features in Lion and Mountain Lion .. they introduced a bunch of issues into networking which are bugs to this day..unacknowledged.. and without much that will fix them.. other than your reboot strategy.. which is like.. well that other OS.. where continual reboots are considered normal.
Old TC may also just suffer from age.. we continually tell people they have a lifespan.. 3years is the reliable span.. after that expect anything.. sudden death.. slow decline.. continual hassles and problems. If the backups are important to you.. then it is telling you in a very clear way.. replace me.. I am no longer happily providing services promised.
Now to specifics.. we don't know what the problem is.. if we knew we could give some work around.
The problem is odd in that it doesn't affect everyone.. if it starts .. people find it starts several months in to ownership.. it is never cured.. or even curable.. something like DNS or ARP table is being lost.. but it is not either of those things.
Is there a diagnostic routine I can run or any error detection I can look for?
Nothing much shows up anywhere. Including the TC log or local logs. It simply has lost the TC disk but not internet.
So.
Some things do help.
I don't know if you have pondini's resources.. TM is a complex piece of software.. it has multiple issues.
http://pondini.org/TM/Troubleshooting.html
Look at A1 .. load the widget.
A5 .. verify the backup.
A4 .. reset TM.
All of those things can help.. look at some of the typical problems.. C12 and C17 being the most common since Lion.. and exacerbated in Mountain Lion.. not fixed.
Some suggestions.
1. Keep names short, no spaces and pure alphanumeric. See C9 http://pondini.org/TM/Troubleshooting.html
2. Do not use 7.6.3 firmware... go back to 7.6.1 or even better 7.5.2 on an old one.
Firmware downgrade is easy in new utility. Hold down the option key whilst selecting version.
3. I recommend a very short dhcp lease time.. 20min for example. In whatever device is the router .. that can help keep things up to date.. and use dhcp reservation again to see if the address info helps to keep things updated.
4. Do turn on ipv6 local link.. which you need to anyway with 6.3 utility.
http://support.apple.com/kb/TS4597
5. If you are using a desktop.. an external drive is faster.. more reliable and easier than TC for Time Machine backups..
6. Consider using CCC or another backup software.. if you want to continue to use network drive.
7. Although using 6.3 airport utility has some advantages.. it is also devoid of a lot of tools that are in v5.6 airport utility.. well worth loading into at least one computer on the network.. if you only have Mountain Lion now here is one method.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0 -
Time Machine to Snow Leopard not working
Ok, so this issue appears to be multi-faceted so please bear with me as I try to fully explain what's happening.
I have a mid-2009 Macbook Pro with OSX 10.6.8, and I decided to give Yosemite a try since it was free. Before upgrading, I did a Time Machine backup on an external 500GB WD drive in case I wanted to switch back to Snow Leopard.
I did the upgrade, but wasn't very pleased with the results. Seeing as how the computer was older I figured it would slow down a touch, but what broke the deal was when I tried to run After Effects and had plugins - that never gave me trouble before - crashing. I decided to restore from Time Machine and rebooted into Recovery Mode. However, by accident I selected the External Drive with the backups as my boot disk. I quickly rebooted AGAIN and selected the Recovery drive, but the TM drive wasn't showing up when I tried to access it for the backup.
I rebooted back to Yosemite and found that the drive was not mounting despite lighting up and making spinny sounds. Disk Utility could see it but was unable to repair, so I used DiskWarrior instead. Everything seemed to work out ok and the drive was reading on my desktop as a TM backup. I rebooted AGAIN to recovery mode, selected the appropriate backup, and let the computer do it's work overnight.
When I woke up in the morning and checked in on it, I got an error message saying that the restoration had FAILED at some point along the way. I tried to reboot normally, but the grey screen of death would appear after a few seconds and I'd have to shut down.
I went back to Recovery mode, tried to access the TM drive, but once again it was not showing up! So I reinstalled Yosemite and was able to login to my desktop. The TM drive was still showing up, and according to a reinstalled DiskWarrior the drive was fine. I rebooted in Recovery, selected the TM backup, and it only took about 20 minutes before the restoration failed! This time the computer appeared to be wiped clean, with no OS.
Fortunately I still had my Snow Leopard install DVD, so I managed to reinstall it from there. However, now I CANNOT login. My username shows up but the password I've used for FOUR YEARS is constantly rejected. I can't even login to the GUEST account!
If you've made it this far, PLEASE HELP!!!!Pondini - I have an issue too. And so I went to the troubleshooting tips you listed here and was not able to find a solution. Specifically, I don't get a message. I plain ole don't get nothing. After I installed Snow my first backup failed. Funny thing is the backup on my wifes computer also failed. She does not have an Intel Mac. It's a PowerBook G4. Hence no Snow Leopard there. I have a iMac 24 Aluminum. My Time Capsule backup worked fine until Snow. My TC is wired via ethernet. There is no latest date. When Time Machine backup starts the TM preference pane says it's "Making disk available" Something to that effect. And that's where it stays. If I then try to do anything with the preference panel - like close it - I find out the Preferences are not responding. So I force quit. I try to stop Time Machine backups and it's no good. The TM indicator - that little backwards running clock - in the menu bar just keeps on it's merry little way. The only way to stop it - shutdown. Strange thing is shutdown then refuses to - well, shutdown. I end up having to hold the power button for 5 seconds. I don't get error messages. I get nothing indicating what may be causing this problem. I have been searching these and other forums looking for an answer. I had hoped the user tips you listed would have a solution, but, alas, no. I deleted the timemachine plist in the "higher" library. No luck. I have powered down everything. No luck. Those were two ideas I saw that said they worked. So where do I go from here? Where do I look for error messages that will point me in the right direction? I'd appreciate any help from anybody.
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How can I clone my Time Machine?
The external hard drive that I use for my Time Machine seems to be slowly dying. Occasionally, it won't mount. I did manage to back up all of my data and I got another drive (exactly the same make and model) and I'm trying to clone it before the first drive dies.
I tried copying all the files but that didn't work because of some permission problem. I tried cloning the drive with both Disk Utility and Toast, but got errors both times. The errors were not read errors (on the sick drive) but permission errors.
I don't want to create an entirely new backup on the new drive because I want to keep the history.
Any ideas?It sounds like your drive is throwing errors. If that's the case, you may not be able to copy the repository, at least not the official way. Launch Disk Utility and run "Repair Disk" on the old TM volume. If it reports no problems, or if you're able to fix any problems it does report, then the following procedure might work:
In Disk Utility, select any volume and open the Restore tab. Drag the icon of your old TM volume to the Source field. Drag the icon of your new TM volume to the Destination tab. Click "Restore." If the operation completes without an error message, select the new TM volume and run "Repair Disk." Don't use the volume if it has any directory damage you can't repair.
If the old TM volume has directory damage you can't fix with Disk Utility, don't try to copy it. Just keep it around until you're sure you'll no longer need any of the data on it, then zero it and take it to a recycling center. Be aware that the contents may not be trustworthy. Don't write any more data to the old drive. Start a new TM backup on the new drive. -
Time Machine, Mozy and external drives? Somehow I lost 300GB of data! :(
Hello:
I have 2 external 500 GB hard drives. One a USB drive used for Time Machine, the other a firewire 800 drive I use for HD video/iMovie files and editing. I also have Mozy (online backup service) installed and running in the background. Not sure what updates I have been running, but about 2 weeks ago I would start getting the spinning color wheel or "spinning beach ball of death" where the mouse pointer/curser would not return. All I could do to recover was hold the iMac power button dow to issue a hard reset. After several occurrences of this event I started yanking my peripheral devices and it seemed to be caused by one if not both external hard drives. 'Cause when I unhooked them, the busy curser went away. Anyway, after this happened for a few days then my external hard drives started randomly un-mounting. Eventually the firewire drive would never remount. WelI, I yank the drive out of the case it was in and put it in another case thinking maybe the external case has gone bad... the strange thing, I could still see the drive in "System Profiler" but it would never mount, even did a PRAM reset. Anyway, I got it in another case, USB only, and it showed up in "Disk Utility" but when I checked it, is said the file structure was bad and couldn't be repaired. So I had to reformat it. Now I'm trying to download 300GB from Mozy because the DVD option from them (Mozy) will cost over $200 (this is what they are charging for the DVD retrieval option)... BTW, the free download retrieval option keeps bombing out on me too, so now I'm not sure I will ever get my files back. Oh well... does anyone have a clue what may have happened here so I don't get in this predicament again... we can start with me not screwing things up but beyond that? Oh, I did hot plug the USB and firewire drives and got warnings about un-mounting first, but with a spinning color wheel I could not do anything like that. Sorry this is partially a vent post. This makes me disappointed in Apple and/or Mozy. This was my first Apple computer purchase and had hoped for something more robust. I can get this same treatment with a PC... at least with a PC I am a little better prepare, I expect this to happen. Anyway I'm done, for now.
mn3mn3:
I'm sorry to hear about all your troubles!
In the future, if you have an issue that occurs twice or more in a short period of time, you need to start looking at what's going wrong so you can keep things safe.
With regard to those external drives:
You may want to invest in the application Disk Warrior; it can repair many errors that Disk Utility isn't able to touch.
Odds are what happened is you thoroughly corrupted the directories on the drives by yanking the USB cords instead of ejecting them properly. If the directory is corrupted, it's no easy task to get the data saved!
A few questions about the drives:
1) What are the brand names?
2) Have you used these drives with other machines in the past?
3) Do the drives have their own power supplies?
4) Were they connected directly to the iMac?
Some questions about your computer:
1) Have any other peripherals caused you troubles?
2) How large of a hard drive does the computer have & how much space is free?
3) How old is the iMac?
4) Do you have the original install discs?
Lots of questions, but the answers should be helpful.
~Lyssa -
Hard drive issues due to Time Machine backup? Can't source the problem.
Last night my computer began to run extremely slow. All apps simultaneously lagged (spinning wheel of death), but then began working again after about 0.5-1 minute. This whole-system crash repeated about every 10 minutes a total of probably 5-6 times. The last time all apps stopped functioning and (CPU usage of iTunes was 85-95% for some reason (viewed using activity monitor), I am guessing due to its use of multiple hard drives as my music is stored on an external drive) and my computer just shut off after about 3 minutes of completely stalling. Rebooted computer and was left with an EXTREMELY slow system; opening up the quick menu (forgot the name, button on the top row of keyboard) for booting applications took 2-3 minutes. I eventually started disk utility, verified disk. It said I needed to repair disk by restarting my computer while holding down [Command] R message. Made sure i had a backup (at the time of that backup my computer was experiencing the problems above, 11:21pm), so I restarted whilst holding command R. Booted into the OSX utilities, retried the disk repair, received the "Disk Utility cannot repair this drive: back up as many files as you can..." message. Erased/reformatted my internal hard drive, and ran "repair disk" again; disk utility found no problems with the disk. Restored my files to my internal hard drive using OSX utilities (using the full system restore of the 11:21pm backup), and left it running while ran some errands. When I came back to look at my computer, it had attempted startup and crashed with the "kernel error" or whatever where all the text is on the left of the screen. It said something about not being able to find "disk2", which I believe was the disk containing OSX utilities (as veiwed in disk utility while running OSX utilities). Force shutdown, reboot with command R, wiped my internal drive again. Decided to only install a fresh version of OSX in an attempt to scan for viruses (using Sophos Antivirus, running scan as I am typing this), as the slow behavior of my computer had been very strange and began almost instantaneously (seemed like a virus/malware). No threats found so far with Sophos (scanning all my external drives too to source the problem in time machine backups), but I have deduced that there is something wrong with the most current Time machine backup, as it re-established the "problem" (easily fixed once drive is erased using OSX utilities) with my hard drive once I restored it to my internal hard drive. I am wondering (if it is not a virus) if I will need to repeat this whole process with every time machine backup to find where it went wrong, or if i can somehow pinpoint the problem easier. Will all of my Time Machine backups be corrupted now? Why would the Time Machine backup affect the state of the hard drive (does in need to be repaired or not)? Very confused at these random problems. If it is a virus (I will post the results of the Sophos antivirus scan as soon as it is finished), can I remove it from the backup and then restore it with no problems? What do you suggest I do? Will it make a difference to restore the most recent backup (11:21pm) using Migration assistant now that I am running a fresh install of OSX mountain lion? How can I source and eliminate the problem?
Activity Monitor – Monitor Performance Problems
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Etrecheck – System Information -
Recently my iMac died, after a fatal fall. But the glorious folks at the Covent Garden Apple Store brought my iMac back to life with a shiny new Hard Drive.
I wasn't all that bothered by its death, as i knew i could get it resurrected and that all my data was backed up on to my external drive Time Machine. But now that its back i'm finding it increasingly annoying that i'm having to restore one file at a time.
I didn't want to restore everything, i just wanted some of it.
If i click a folder in Time Machine, i get the folder, with no contents, i then have to go back it to Time Machine and restore each file one at a time. And i'm constantly being told that i "Don't have permission to access this file" even if its a Text Edit file.
I might not need to restore everything, but i do need to restore a lot of files, at this rate i'll be at it for days.
Any help would be greatly appreciated.i didn't want a full restore. I just wanted a few files, and maybe some more down the road.
The problem with that is, the user account you set up after reinstalling OSX isn't recognized as the same one as on your backups. On a Mac, one user, even an Admin user, doesn't normally have access to another user's data. That's why you can't restore things successfully.
Your best bet, by far, is to do a full restore. Make sure everything is just as it was, and working properly. Then you can start deleting what you don't want. -
Updates from Apple result in white screen, have to reinstall thru time machine, 4hrs.
I have a Mac 21.5, OS X Yosemite 10.10.2
Processor: 3.06 GHz; intel Core i3
Memory 4 GB 1333MHz DDR3
If I do an update from Apple I end up with the White Screen of Death. I restore thru Time Machine and this takes about 4hrs. I have to turn off, unplug everything then plug everything back in, power up while holding "shift" "command" "r" and "p", keeping my finger on power button till I get an option screen with 4 choices. I've found, restore with Time Machine the best choice. It takes two people to hold the keys and power up. I don't know why this happens, hoping for some ideas. There has to be an easier and faster way to restore. I currently have an update pending, 10.10.3, I just did 10.10.2 Saturday (04-11-15) and had to go through all of the above to get update and eliminate "white screen" to restore.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Time Machine problems after time away...
I have time machine set up on a hard drive hooked up to an airport extreme. For the past ~4 months it has worked perfectly. However, I was out of town for 2 weeks recently, and because I was getting sick of seeing the errors from time machine not being able to find the hard drive I turned time machine off.
Now that I am back I cannot get time machine to complete a backup. Most of the time it just hangs on "preparing backup" for hours. One time it did start a backup and said it was backing up like 3 gigs (which made sense because I installed a few new apps while away). I left it going unattended for 5+ hrs, and when I came back it was no longer backing up. However, time machine still says "latest backup: may 18", which is the day before I went out of town.
any suggestions on what I can do to get this working again?
p.s. a thought I just had... I installed 10.5.7 while I was away... in case that matters...mbw234, yes it is possible to speed up the backup process of wireless backups. I stumbled upon this last year and it has worked several time after that. See my success at the following link:
http://discussions.apple.com/thread.jspa?threadID=1717196
In the meantime here is the procedure in brief:
*Faster Initial Backup for Airport Connected Hard Drives (AirDisk)*
First, ensure that the external hard disk is properly partitioned & formatted for use as a Time Machine backup disk.
Attache the drive directly to your Mac (USB, or FireWire) and partition it using the procedure in the post here: (Scroll down to "Procedure")
http://discussions.apple.com/message.jspa?messageID=8432923#8432923
Once the partitioning/formatting is complete...
Disconnect it from the Mac and move the hard disk to the USB port of your Airport wireless device.
Open Time Machine Preferences.
Click "Options...".
Select the hard disk and click "Use for backup".
Leave the Time Machine Preferences open.
Now initiate a backup by selecting "Back Up Now" from the Time Machine menu.
Watch the progress bar in the Time Machine Preferences.
When "Preparing Backup..." disappears and data begins to be transferred, stop the backup by clicking the tiny "x" icon to the right.
When "Stopping Backup..." disappears, disconnect the hard disk from the Airport wireless device and move it back to your Mac.
Now resume the backup by selecting "Back Up Now" from the Time Machine menu.
This will take several hours, but it will be much shorter than allowing it to proceed wirelessly.
Once the backup is complete, disconnect the hard disk and move it back to the Airport wireless device.
Now, incremental backups should continue to be added to the existing backup set without created a new Full Backup.
As Pondini explained, the format Time Machine uses is different depending on whether you backup wirelessly, or directly attached to your Mac. The procedure above, gets the wireless format started by creating the necessary disk image (sparsebundle). Interestingly, Time Machine seems to respect this disk image once it has been moved and connected directly to the Mac. Unless something has changed with recent updates of the Mac OS, the above should work for you.
Let us know if this helped. Cheers! -
Time Machine Contradiction: "The backup volume could not be mounted"
(This is only one wireless issue I've had this year, but I'm trying to keep this brief -- hoping clarity will instigate some help.)
Recently I bought a Western Digital 500GB drive to go with my AEBS. I was intent upon using the drive as an Airdisk for Time Machine backups, but it isn't working. (I also have the WD drive partitioned in halves, but there is no reason to believe that is an issue.) When wired, the disk backs-up quickly and easily. After the initial backup, and attempting to do so wirelessly, however, it doesn't work. I get the message: "The backup volume could not be mounted."
And there's the contradiction: the disk is mounted, I'm looking at the mounted disk as I type -- I even have no problems reading and writing from the Airdisks independent of Time Machine. I have all the latest software updates and am running Leopard. I've been going at this for hours, but I would really appreciate some help.
Here are some of the things I've tried:
-checking all connections
-erasing the Airdisk and starting from scratch
-repairing disk permissions(on my internal harddrive, the one I boot on, not the WD)
-attempting to "Connect to Server" in the Finder, only to get this:
And if you look, you can see that while the Airdisks are there, they are grey and can't be selected. It
never becomes possible to select them, and "Connecting to Server" never connects.
-I've toggled every Airport Utility setting to no avail(I will admit I might have missed something though).
-I've done everything I can think of
-banged my head into walls...
-and pulled my hair out, but nothing.
I really would like to get this working. This is my worst Apple experience yet, and it is literally making me sick. You will be my God if you can help me with this. Let me know if you need anymore information. Thanks in advance.
<Edited by Moderator>Okay, so it seems you need to do initial Time-Machine-ing over WiFi if you intend to use it that way. Why nobody at Apple mentioned this baffles me; why this is even a problem, makes me wonder if Time Machine went through adequate testing.
So my problem is solved! I am my own God!
<Edited by Moderator> -
HT3275 TIME MACHINE GONE... EARLIER, OTHER OS APPS NOT THERE, DAMAGED MAC from what??
MAC: OS 10.5.8, LEOPARD, Purchased in November, 2008. One year later, MAJOR ISSUE OCCURRED! SEE FOLLOWING DETAILED DESCRIPTION.
MAJOR QUESTIONS ARE AT THE BOTTOM! (Included volumes of information, as without it, I don't think anyone could even begin to help me. APPLE COULDN'T AFTER ~2 YEARS!)
"Damaged" Mac, (from what?) OS Apps gone, NOW Time Machine GONE, can't save info fr Mac to Re-Load OS. TRIED the page on how to repair/fix to no avail. I bought my Mac in November of 2008 & paid for Apple Care for 3 years & paid for 1 year of classes. About 1 year after purchase, & nearly one year of classes, I had NOT been told to trash my downloads, but had been told that I would NEVER lose anything, to not be afraid to try things. However, after checking at least 6 times to make sure that the things that I had SAVED, did not go away when "trashed" from downloads, I set my Mac to send all downloads to trash, believing, based on my testing & what I had been told by APPLE, that IF pics, pages, documents, folders, albums, etc had been SAVED, that when sending the same downloads to trash, I would NOT lose any of them. And that they would remain in folders & albums & such.
I walked away from my Mac as I had many downloads, but had happened to leave my iPhoto open & when I passed by I saw that nearly ALL my pics were being DELETED TO TRASH!!! It was the middle of the night, so there was no one to help me. The only option that I had was to BRING BACK ALL 8,000+ FILES TO MY DESKTOP, WHICH of course, STOPPED MY MAC from FUNCTIONING.
I called Apple Care when the next day & they set me up for an hour appointment with the "GENIUSES", who only take 15 minute appointments.. The "GENIUS" was rude... Said, “I have already spent 10 minutes on you!” "What do you want me to do?" I said, "I want all my folders, pics, documents back... AND I want to know what happened?? As I checked 6X to make sure this would NOT happen."
He took my Mac to the back & PUT ALL THE FILES IN ONE FOLDER, AS IF THAT WOULD HELP ME. NO ONE HAD ANY IDEA AS TO WHAT I COULD DO or WHAT HAD HAPPENED, BUT TO DEAL WITH EACH FILE INDIVIDUALLY & PUT IN FOLDERS OR ALBUMS OR WHATEVER. (And YES, I AM YELLING... not at you people, but at APPLE & THE **** I HAVE GONE THROUGH THE PAST NEARLY 3 YEARS!)
They "didn't know" & said that "you must have done something wrong"... "WHAT"???, I asked repeatedly & got the same answer, "I don't know, you must have done something wrong" THEY ARE THE GENIUSES! SURELY ONE OF THEM COULD FIGURE OUT WHAT WENT WRONG??? I was toward the end of my classes & was desperately seeking help for this "mess", instead of learning more about Macs... & that was a total waste of time. I NO LONGER HAD FOLDERS, ALBUMS OR ANYTHING BUT >8,000+ SINGLE FILES TO DEAL WITH MYSELF!!
I spent months & many hours over the next 2 years talking with Apple Care on the phone to NO AVAIL. I would get the "newbies", even when I asked for the "supervisors" or the "specialists" because they were inundated with calls & would transfer to agents who knew only the very basics & after 45-60 minutes, they would tell me that I needed to talk with a "specialist". DUH!!
Toward the latter months, they finally decided that I needed to talk with several "SPECIALISTS" for whom I would have to call & then they would call me back. For a while, they were good about that, not that anything was resolved, then all of a sudden, NO CALLS BACK FROM TWO OF THEM... nothing more was being done for me even though I was still under APPLE CARE!
NO ONE ELSE FROM APPLE could ever tell me just what might have happened, UNTIL MAYBE TOWARD THE END OF MY COVERAGE, BUT THEN they were NOT SURE & the damage had been done for nearly 2 years & I was within 2 months of the end of my contract when I had to have bilateral eye surgery, so I was no longer able to SEE to even deal with Apple Care.
A few weeks back, I thought I would try MacKeeper for a trial... & after getting the "free scan & PARTIAL fix", I "online chatted" with an agent & found that if you ask, you can get a 14 day "Free Trial" that actually clears up everything! So, I went for that. (You have to ask for it, btw!!)
It 'appeared' that MacKeeper was scanning & fixing. I had asked how often one should do this... every 2 -3 weeks... well, that would have meant that my 14 days would have been a moot point, so I tried it on a daily basis for 3 days & it always had "issues" & said it fixed them, but somewhere I found that IT HAD DONE NOTHING!!!
So, I "online chatted" again with a very "knowledgeable guy" who asked if he could take over remotely to check my system to see why MacKeeper was NOT working for me. (I still don't know why it 'appeared' to be working?? And could never get an answer to that one.) Anyway, he took over remotely & "whizzed" through all sorts of stuff & then told me that my MAC WAS DAMAGED!! I asked "as in what?" As in, Launch Agents were missing, for example. I had told the 'Geniuses' when I had my "issue" in December of 2009, that it looked like some of Garage Band, (which I had never used) had disappeared & that it seemed that some of the OS had been deleted along with my files, but they ignored that!
IT TOOK SOMEONE FROM MACKEEPER TO FIND THAT OS APPS WERE MISSING AFTER DEALING WITH APPLE GENIUSES & SPECIALISTS FOR ~2 YEARS WHO HAD NOT A CLUE AS TO WHAT WAS WRONG OR HOW TO FIX IT!!! .......... (WHAT IS WRONG WITH THIS PICTURE????)
Apple-->NO HELP >2.5 yrs...... >3 years paying Apple-->natta. MacKeeper found missing OS Apps in ONE REMOTE VISIT!!!.
THE MACKEEPER GUY SAID THAT I NEEDED TO RE-INSTALL MY OS! To call APPLE... When I told him how I had paid for help & the hours & months of phone calls & frustration with my MAC, he gave me their site to help me to Re-install my OS, but this was a ONE time deal via the internet with only the "trial version". I am past the date... but justifiably so. I, again, "online chatted" with THREE PEOPLE AT THE SAME TIME, who didn't want to help me & who left me hanging for 30 minutes & never came back... grrrrrrrr.
BUT I CANNOT RE-INSTALL MY OS w/out backup with TIME MACHINE, WHICH IS NOT WORKING NOW,......NOT ON MY MAC ANY LONGER!!! [Why??? I have NO idea!!!]
I know that I need to be sure that ALL THAT IS ON MY MAC IS DOWNLOADED TO AN EXTERNAL HARD DRIVE TO SAVE, AS WHEN I RE-INSTALL MY OS, IT WILL CLEAR MY MAC & I WILL START ALL OVER AS I DID WHEN I FIRST GOT THE MAC, SO, I HAD BEEN BACKING UP WITH MY TIME MACHINE.... (OR SO I THOUGHT???), BUT DISCOVERED YESTERDAY, THAT MY TIME MACHINE WAS NO LONGER FUNCTIONING... ONLY "READING?" & NEEDED TO BE RE-DOWNLOADED, as well, which means that what I have on my external HD, (Western Digital MYBOOK) will still be there, but that the RE-INSTALLED TIME MACHINE WILL DOWNLOAD EVERYTHING AGAIN, NOT JUST FROM THE LAST TIME IT WORKED.
I called Western Digital tonight to SEE IF my MYBOOK(s) were working properly. He said that they should come up on my desktop, but they rarely ever have, but for a few moments last night & once tonight. I went to the site that tells one how to "fix" TIME MACHINE PROBLEMS, but had already been there & nothing there worked.
He suggested that I go on an APPLE SUPPORT COMMUNITY FOR YOUR HELP & so I am.
SO, HERE ARE MY MAIN QUESTIONS/PROBLEMS/ISSUES:
*HOW DO I FIND OUT JUST WHAT OS FUNCTIONS ARE MISSING?
*WHAT CAN I DO TO GET THEM BACK BESIDES RE-INSTALLING MY OS WITH MY DISKS?
*IF I AM UNABLE TO BACK UP WHAT IS ON MY MAC ONTO MY EXTERNAL HD, THEN WHAT CAN I DO? I DO NOT WANT TO LOSE ANY OF MY PICS, DOCUMENTS, CREATIVE WRITING, IMPORTANT INFO?
*I AM ON DISABILITY & HAVE NO MONEY TO HIRE A MAC SPECIALIST... (& AFTER MY DEALINGS WITH APPLE'S SPECIALISTS, I AM NOT VERY OPTIMISTIC ABOUT THAT ANYWAY!) Besides, my MAC is ~4 years old, the clicker on the mouse pad has not worked in ages, it has not enough memory...
*HOW CAN I TELL WHAT IS "SAVED" ON MY EXTERNAL HD (MYBOOK), IF WE CANNOT ACCESS IT? (I CAN HEAR IT RUN & FEEL IT RUN, BUT AFTER TRYING TO "CLEAR" IT, IT IS THE TIME MACHINE ISSUE THAT IT KEEPS SAYING IS THE PROBLEM.
(I AM BETTING THAT THERE ARE MANY MORE OS FUNCTIONS THAT ARE MISSING, AS I HAVE BEEN CURSING THIS MAC ALMOST SINCE I GOT IT.)
AFTER I AM "ONLINE" FOR A WHILE, THE "SPINNING BALL OF DEATH" GOES ON & ON & SAFARI MAY JUST CLOSE DOWN... & IT IS NOT JUST SAFARI, THAT JUST HAPPENS TO BE THE ONE THAT I USE THE MOST!
NOTE: *RECENTLY HAVING PROBLEMS SUCH THAT OFTEN WHEN I HIT /.... IT GOES TO SOME OTHER PART OF THE PAGE or deletes the whole thing!
*ALSO, I OFTEN LOOK UP & WHAT I HAVE TYPED HAS TOTALLY DISAPPEARED AS JUST HAPPENED HERE... OMG
*MAY FIND A FEW WORDS IN ANOTHER PARAGRAPH!.... (WHAT IS GOING ON??)
[PLEASE DON'T BE ANGRY WITH ME FOR ALL THE CAPS, AS IT IS THE ONLY WAY THAT I KNOW TO REALLY EMPHASIZE THE SERIOUS STUFF & AS I OFTEN SAY IN FACEBOOK, "YES, I AM YELLING", but it is at APPLE & my Frustration over the past 3 years!]
Thank any & all of you for any help that you can give. Please be VERY SPECIFIC, as I don't "cookbook" so well.
ONE MORE THING:
CAN ANYONE TELL ME IF ANY OF THESE ISSUES COULD HAVE BEEN CAUSED BY A LIGHTENING STRIKE, WHICH FRIED ALL OF MY TV & INTERNET COMPONENTS?? (If so, my insurance will buy me a new Mac, which would be awesome!)... May need to post this as another question, but am “fried” right now & thought I would just add this. [Most say that because these are “software issues” that ‘NO’, lightening could not have been the culprit or even part of all that is additionally going on, that it would have to be a “hardware issue”. If any of you REALLY SAVVY MAC FOLKS CAN TELL ME DIFFERENTLY & HOW TO PROVE IT, THAT WOULD BE AWESOME! As you can see, I desperately need a new Mac.
PEACE!Oh, My! I am so confused & scared. Haven't acted on this or anything else in my life. I am nearly paralyzed with all the issues going on in my life. If ONLY I could GET MY MAC BACK TO PROPER FUNCTIONING. I had issues before the MacKeeper, & lightening strike in March which "fried" all of my components, except this "bloody" Mac, but the problems keep piling on.
Help me, please, someone. I know that you are trying, BDAqua, but I just don't understand?
Yes, that is the window.. says do not open use MacKeeper Downloader, but then shows the "UNINSTALLING MACKEEPER" WEBSITE, which IS MacKeeper's... I don't even know how to do the "Quote Previous Message" for philastokes site, only YOURS & that is NOT what I need.
What is SW???? Calls for Driver 9 For Time Machine, but I think that is related to Time Capsule, which I don't have.
NOTE: SOMEWHERE HERE I SAW SOMETHING ABOUT "LAUNCH AGENTS"... THAT IS ONE OF THE OS PARTS THAT IS MISSING PER MacKeeper... & who knows how many others? Clearly, something has happened to my TIME MACHINE & MY EXTERNAL HD, (MyBook). MacKeeper said that my system was damaged, e.g. "LAUNCH AGENTS" & THAT I NEEDED TO RE-INSTALL MY OPERATING SYSTEM, but without having a FUNCTIONAL BACK UP, I WILL LOSE EVERYTHING.
WESTERN DIGITAL, [MyBook External HD which I used for Time Machine Back up Storage] COULD NOT HELP ME UNTIL I GOT MY "DAMAGES" FIXED & of course MACKEEPER SAID TO CONTACT APPLE OR THEIR "GEEK ON DEMAND" VIA EMAIL, which I have not!
ALL ATTEMPTS AT "FIRST AIDS" FAILED OR WERE NOT AVAILABLE!
What you, BDAqua sent me, I did, but no change... Your "procedure", not the websites.
It is hard to tell from the Philastokes writing what is to BE used & what NOT to use???
Under:
SEP 21
Posted by philastokes
MacKeeper – also known as 911 Bundle‘ in the App store — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere.
Many people that download and use MacKeeper experience severe problems as a result. My advice regarding this program is:
***DO NOT USE IT!***
It is extremely dangerous, particularly its Fast CleanUp option. If you are in any doubt, have a read through some of the several hundred comments below this post. If you have already installed MacKeeper and wish to remove it, read on.
IS THIS THE EXAMPLE OF WHAT NOT TO USE??? ONLY SHOWING US WHAT NOT TO USE???
Then he states this:
Uninstalling MacKeeper 2012
If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
Once that is done, you can follow MacKeeper’s uninstall instructions here:
http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l
These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.
IS ABOVE WHAT NOT TO USE???_________________
Mine is NOT an earlier version of MacKeeper. I installed in 2012, so it is not clear... but I am guessing that that is what he meant?? Then I read on, & am not sure about a lot of things.
I have NO IDEA whether I have encrypted anything via MacKeeper. I don't even know what encrypting is or whether MacKeeper DID THAT WITHOUT MY KNOWLEDGE??
Uninstalling earlier versions of MacKeeper
If you have a version of MacKeeper earlier than MacKeeper 2012 you should follow the procedure below. You may not find ALL of the following, but any you do find should be removed.
Preparation:
i. Again, a warning: if you have used MacKeeper’s encryption feature, be sure to unencrypt before you uninstall MacKeeper.
Time Machine
ii. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
Clones
iii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
iv. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown you computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
v. If you have anything in the Trash, empty it now before you start.
My Time Machine says "IT IS NOT CONFIGURED", "BROWSE OTHER TIME MACHINE DISKS... (There are none there, only empty window.) & "OPEN TIME MACHINE PREFERENCES". WHEN I TURN IT ON, A BLANK WINDOW OPENS UP WITH ONLY ONE OPTION, "TURN YOUR TIME CAPSULE ON".
I DON'T HAVE THE TIME MACHINE CAPSULE!So, what do I do here?___________
I DO have TIME MACHINE IN THE UPPER BAR & THE ICON IN MY DOCK.
I don't know what a "clone" is... sort of, (thought it was an "alias/copy", but am probably wrong?? I have no idea whether it is being used or not?? There may be tons of clones on my Mac, or are they "aliases" from the original issue ~3 years ago. NONE that I intentionally put in!
How do I know if I am "archiving" and/or how do I disconnect the clone... "to run the procedure below" on my internal disk?
Then How Do I Connect My Clone, (when I don't even know what it is?) and wipe WHAT PARTITION? (I don't have access to my Time Machine or my EXTERNAL HD, (MyBook) where the Time Machine HAD been backing up my Mac. My MyBook won't even show up on my desktop.
WHAT IS THE CLONE? .... "IF I USE A CLONE WITHOUT ARCHIVING" VS. "IF I USE A CLONE WITH ARCHIVING".... I HAVE NO IDEA WHAT THIS MEANS???
I HAVE STUFF IN TRASH, BUT AM AFRAID TO DELETE IT... SO DO I BRING IT ALL BACK TO MY MAC? I have so many things brought back from trash.
The Uninstall Procedure:
Once you have prepared everything as above, you’re ready to start the uninstall procedure.
1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’:
/Library/Application Support/MacKeeper
Click on the folder once.
TM Step
If you are using Time Machine do the TM Step now.
Enter Time Machine via the TM icon on your menubar at the top of your screen.
Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
Enter your Admin password to confirm the delete. Exit Time Machine and then…
If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
HELP!!------>
I DO USE TIME MACHINE, BUT IT IS NOT WORKING NOW NOR IS THE EXTERNAL HDI CAN'T ENTER TIME MACHINE!
And in Finder, what is the "gear/cog"?? And what are the xxx files? Are they all MacKeeper files???
Why would one complete the TM step IF one doesn't USE TM or have access to it.
*****How do I get my TM back???? _____________
2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus
/Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon
3. If you are using Lion, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
Home/Library/Caches/com.zeobit.MacKeeper
Home/Library/Caches/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent
Home/Library/Preferences/com.zeobit.MacKeeper.plist
Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist
Be careful not to delete the wrong files: only those that have got the words ‘zeobit’, ‘MacKeeper’, ’911′ or ’911bundle’ should be trashed.
Since MY TM is not functioning properly, what do I do? I am so lost?
4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
(Thanks to Al for also mentioning this point in the Comments below! ).
5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app), make sure ‘All Processes’ is showing in the drop down menu just over on the right of the dialogue box, then scroll down the list and see if any processes called ‘MacKeeper’, ‘zeobit’ or ’911 bundle’ are still running. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit ‘Quit Process’ (top left).
6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.
Time Machine issue for me again!!
7. When you’re done filling up your trash can with all this junk, click on the Finder> Empty Trash.
8. Go to
> System Preferences > Users & Groups (or ‘Accounts’ for Snow L) | Login Items
If you see anything to do with MacKeeper in the list of items there, highlight it, then click the little minus ‘-’ button near the bottom of the list.
9. Restart your Mac. Everything should be back to normal, but check the Activity Monitor one last time to be sure.
10. After restart, be sure to fix your system permissions. If you encounter any problems that you did not have before, fix the ACLs too.
**If you are running a clone, remember to follow the instructions given above under “Preparation: Clones”.**
Supplementary: If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
Related Posts
block MacKeeper and other browser ads
NOTES
1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
2. You can safely ignore any MacKeeper files that are in the Logs, BOM or Receipts folders.
3. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
Acknowledgements
This post has been refined and improved over time thanks to suggestions and replies made in the Comments and on Apple Support Communities. Thanks especially to Al, Lyndon and Jack.
BDAqua, Is there any way for me to directly contact PhilStokes directly to have him read all that we have shared here, since he is the writer & obviously has had the experience & could possibly "Walk me through this" & answer some of my questions & asuage my fears??
Anything that YOU can do to continue to help is also greatly appreciated. I am doing nothing until I know what to do, with all the other issues that are going on, I just don't know what to do?? It is NOT simple as you can see!
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!??? -
Bootcamp 4, Windows 7, Time machine disk
Hi,
I'm currently having an weird issue with Windows 7 x64 on my Macbook Pro.
I'm getting a bluescreen of death each time my USB Time Machine disk is connected.
Any other HFS+ disk doesn't make Windows crash, it's only the Time Machine disk.
I've try with Bootcamp 3.2 and i'm getting the same issue.
The only think I can see is the upgrade of Lion who modify my Time Machine disk.
Cheers,The version you have downloaded is an upgrade one, and you need a PC with Windows to download and burn it to a DVD or USB drive. You can't do it with your Mac, as it's a EXE file. Also, you can't use it legally unless you have already Windows on the computer
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