Time machine will not eject. And my computer won't turn off!

I have an external hard drive designated for time machine, but it won't back up. It also won't eject and my computer will not shut down unless i turn off the power to the external hard drive, which i don't want to do since i can't eject it properly!! YIKES!! I have never had so much trouble with an Apple product as i have with time machine!!!
But i'm desperate to get my stuff backed up and clean some things off my computer!! HELP!!????

I don't know. The people at the Apple store set it up.

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